Pier 1 Imports

www.pier1.com

Pier 1 Imports Reviews

Updated 27 January 2015
Updated 27 January 2015
670 Reviews
3.0
670 Reviews
Rating Trends

Recommend to a friend
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
346 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    Flexible, good pay, good people

    Cons

    No best practice to follow

    Recommends
    Neutral Outlook
  2.  

    Great part time job with beautiful items to sell!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Saint Petersburg, FL (US)
    Current Employee - Retail Sales Associate in Saint Petersburg, FL (US)

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    P1 is a low key, part time job that often feels like you are just talking to friends who happen to be customers.

    Cons

    There are always a list of things that we are to include in our conversations with customers: first and foremost, the Pier 1 rewards credit card; during the holidays UNICEF cards; add-on sales and oh yeah, get their phone numbers, email addresses and full names at the register. It's alot to ask and the customers are reluctant.

    Advice to ManagementAdvice

    Reward the Managers and Sales Leaders. They seem a bit beaten down. It is retail, after all.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Love working here there is a great team and an encouraging atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Francisco, CA (US)
    Current Employee - Sales Associate in San Francisco, CA (US)

    I have been working at Pier 1 Imports

    Pros

    It is now an evolving company that is interested in developing its employees.

    Cons

    Pay, "Flex shifts," intentionally rude customers.

    Advice to ManagementAdvice

    New incentives to pitch the Pier 1 card with would make it more interesting for customers who have been waiting to apply.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Worst Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Ankeny, IA (US)
    Former Employee - Assistant General Manager in Ankeny, IA (US)

    I worked at Pier 1 Imports

    Pros

    nothing about this company is worker friendly

    Cons

    All aspects of the job are rediculous

    Advice to ManagementAdvice

    train better, better vacation

    Recommends
    Positive Outlook
  6.  

    Overall was a decent experience, especially as a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Petaluma, CA (US)
    Former Employee - Retail Sales Associate in Petaluma, CA (US)

    I worked at Pier 1 Imports

    Pros

    Genuinely enjoyed my co-workers, personally loved the product and enjoyed getting to know the ins and outs of the company.
    Learned a lot in regards to delivering good customer service and taking pride in the appearance of the store.

    Cons

    Well, it is retail, so having a constantly changing schedule made it challenging to make other plans at times.
    Had issues a couple of times with scheduling around school and/or a second job.

    Advice to ManagementAdvice

    I would love to see management give extra hours to current employees instead of hiring more personnel. The employees you already have would appreciate it and it eliminates the need to train a new group of people only for them to be let go after the holidays. The current employees already have the knowledge needed for the busy seasons and will really step up their game when the demand for it is there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It was okay, but wouldn't recommend unless you wanted to maybe work once in awhile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Pier 1 Imports part-time (less than a year)

    Pros

    As everyone else says - Merchandise Discount. Was a nice new store, bright. Not like the old stores with dark red floors dark colors, drab!

    Cons

    Was hired by a "group" interview. That was interesting, never went through that before. Store manager didn't have a clue about any of the people she hired, that was why she got people that would maybe show up. Manager & Asst. Mangers were snobs and rude to the sales associates. Guess they thought they were better than any of use. They would schedule you to work, BUT you had to call in 1 hour before your scheduled time to work to find out if you were to come in. Absolute waste of time as you couldn't make plans as you didn't know if you were going to work or not. Needless to say, after a month, I was out of there. Would not recommend ever unless you want to maybe work.

    Advice to ManagementAdvice

    Treat the sales associates like human beings, they are the ones that REALLY do the work. Stop being snobs as you aren't any better than any of them. Do one on one interviews you might learn more about a person that way. Stop interrupting the sales associates when they are talking to a customer. That is rude Let them do the job they were hired to do - sell. Upper management you should take heed as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Boring and Long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Fort Worth, TX (US)
    Current Employee - Sales Associate in Fort Worth, TX (US)

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    1. 25% off associate discount on regular, sale, and clearance items
    2. Got payed higher than minimum wage.

    Cons

    1. Long 4-5 hour shifts without a break
    2. Flex days where you have to call in 2 hours before your shift to see if they need you. It's like being on call without getting paid.
    3. If the store is not busing you get sent home early; thus, cutting into your hours-and pay.
    4. They are very annal about how the store is set up. For example, tearing down and reorganizing the entire pillow wall (5 hour job) to make it look exactly like the picture in the planner. (Why bother when it's just going to get torn part and changed.) Only certain pillows and throws can site on the furniture, etc.
    5. Constant pressure to push the Pier 1 Rewards Credit Card. They are always nagging about it and you are expected to sell one per shift.
    6. Forced to get customers phone numbers, emails, and names at the register.
    7. Can only wear solid black or white tops.
    8. Be prepared for early morning 6 a.m. shifts and late night 12-1 am transition shifts. (These actually are better than working the sales floor because you actually have stuff to do.
    9. When the store is not busy and you aren't given a project you pointlessly walk around and straighten the store. It's extremely boring and the hours crawl by.

    Advice to ManagementAdvice

    1. Stop pressuring associates to sell the P1RCC
    2. Give associates a 5-10 minutes break so that they can go to the back and grab a snack or some water. (Especially during a 5 hour shift.)
    3. Don't force associates to ask for email and phone numbers.
    4. Don't cut hours.
    5. Get ride of flex days or we should get paid because it ruins the whole day when you have to sit around and wonder if you need to go in.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Pier Misery

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    overall bad place to work in general

    Cons

    overall bad place to work, nothing more to say

  10. 1 person found this helpful  

    Tiring job with very low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    1) Working at pier 1 gives you the opportunity to expand your creativity and play around with colors, shapes and sizes in merchandise. 2) Helping customers decorate their homes not only is fun but also develops a relationship with them. 3) Associates also receive a 25% discount which is nice.

    Cons

    1) Management looks down on associates for not reaching instant credit goals. 2)Associates are trained to push credit cards on customers making the customers very frustrated and not wanting to shop in the store. 3)Associates also cannot request days off during any holidays. 4) Most of the work I do at pier 1 is transitions and placing in the store, and so many hours with no break or 30 minutes break can really run you down. 5) Associates also are not appreciated for work they do, and are paid way to little to be climbing ladders and getting up in high lofts to bring large merchandise down. 6) managers talk down to associates if their hourly goals and conversion rates are not met blaming the associates. 7) Managers can schedule flex shifts so the associates have to wait all day and call in 2 hours before the shift to make sure they're working that day or not. 8) Most of the merchandise is moved almost every day making it hard for the customer to remember where everything is and also is tiring for the associates who know that the merchandise will be moved around again in two days. 9) Last but no least, pay is so low that pier 1 can literally only be a 2nd job, a "just for fun" job.

    Advice to ManagementAdvice

    1) Treat employees with more respect and care. 2) Give employees who have been there for hours a little break as talking to customers and moving merchandise can get very tiring. 3) Stop pushing the associates to sell so many ICC's. 4) Treat customers with more respect if they open a card and purchase 1,000 dollars worth of merchandise.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Demanding and stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL (US)
    Former Employee - Sales Associate in Orlando, FL (US)

    I worked at Pier 1 Imports

    Pros

    Discount, selection of merchandise, locations

    Cons

    Working at pier 1 was very labor intensive and demanding from all levels of management. For the amount of pay you received they demanded a lot from you with little help. It was very difficult to keep the store looking neat and presentable when you had to make sure everyone is being taken care of. Then at checkout you basically had to solicit a million things when you just hounded them on the sales floor to open a credit card. Also most of the time it was only you and one other person working, usually the manager on duty. You never got a break, only if you worked more than 7 hours. They also basically judged your job performance based on the amount of credit cards you opened.

    Advice to ManagementAdvice

    Corporate should spend more time in the stores to get a real idea of their customers and their expectations. Stop being cheap with your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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