Press Ganey
2.7 of 5 74 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

Press Ganey Reviews

Updated Apr 08, 2014
All Employees Current Employees Only

2.7 74 reviews

                             

42% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(57 ratings)

39% of employees recommend this company to a friend
74 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Also the company is very flexible allowing me to work from home when necessary"
    in 4 reviews
  • "There are still some good people with a moral compass and try to do the right thing"
    in 5 reviews
Cons:
  • "A lot of the front line staff are not recognized for their hard work"
    in 4 reviews
  • "New management has come in and destroyed what was a great company"
    in 4 reviews
  • Show more review highlights

Reviews

1 person found this helpful  

Mixed

Comment Processor (Former Employee)
South Bend, IN (US)

I worked at Press Ganey part-time for more than 10 years

ProsUsed to be a great family atmosphere

ConsNo longer interested in employee retention or ideas

Advice to Senior ManagementListen to those other than just Mgmt.

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Starting to reap the rewards from a lot of change and hard work

Associate (Current Employee)
South Bend, IN (US)

I have been working at Press Ganey full-time for more than 5 years

ProsTremendous opportunity to work with our clients to improve the quality of healthcare. After a period of transition, there is a very bright light at the end of the tunnel that is getting closer every day. If we continue to work hard, the rewards are now clear to all of us.

ConsThe recent transition required much hard work and I think perhaps the vision was not always clear to those underneath senior management. Communication at all levels has improved greatly in the past year. Keep that up and keep rewarding effective associates at all levels.

Advice to Senior ManagementKeep up the improved communication and rewarding effective associates at all levels.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Sticking to a great mission

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for less than a year

ProsPress Ganey is truly focused on improving the patient experience. Few organizations have the data and front line team to make such a great impact in an important area. There are many great individuals at the company that work hard to achieve the mission and truly care about each other. As an employee, you feel like you can express and implement your ideas without too much red tape.

ConsLeadership has a tough job staying on top of the market and figuring out where we need to expand to stay competitive. There is a lot of change, which is always difficult. A lot of the employees work remotely, which improves work/life balance but makes it hard to feel daily support from colleagues or simply brainstorm ideas.

Advice to Senior ManagementFocus on empowering individuals and teams to lead the change that needs to happen. Take a close look at the HR department and recruiting strategy or it will be tough to keep a competitive workforce.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Do not like the direction of the company

Anonymous Employee (Current Employee)

I have been working at Press Ganey

ProsLaid back work environment and fast paced culture

ConsToo many managers and too few associates

Advice to Senior ManagementListen to associates more

No, I would not recommend this company to a friend

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1 person found this helpful  

Loss of mission, vision and values is damaging those that matter most - the customers (external/internal).

Account Manager (Current Employee)

I have been working at Press Ganey full-time for more than 5 years

ProsCasual work environment with benefits (vacation time/insurance). Friendly, educated and helpful co-workers willing to help with tasks. Discount toward gym membership to improve employee fitness/wellness.

ConsMajor disconnect between employees and leadership. Lack of resources and staff to adequately serve the customers. Promotions, if they happen, are rare and typically occur at senior manager/executive level. Huge employee turnover throughout 2013.

Advice to Senior ManagementLessons are repeated until they are learned...listen to your employees and implement improvements quickly.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Unrealistic expectations

Anonymous Employee (Former Employee)
South Bend, IN (US)

I worked at Press Ganey as a contractor for more than a year

ProsStill some flex scheduling/WFH allowed, good people on teams, still some smart people remaining. Can still see a shadow of what the company used to be.

ConsBleeding staff off like crazy, low or non-existent raises, management constantly changing focus and promising clients projects on unrealistic delivery schedules. Always having to compromise product quality to get things done under the gun. Cannot hire new staff to cover attrition, or hiring process moves interminably slow if allowed (rarely).

Advice to Senior ManagementResign.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disorganized

Anonymous Employee (Former Employee)

I worked at Press Ganey as a contractor for less than a year

ProsWork from home options, business casual dress, decent pay.

ConsAmbiguous job descriptions; unclear roles and responsibilities. Attended a major conference call that was boring and rather quiet. Then, the CTO jumps on the call and it was as if the seas parted and the sun started shining. Everyone and anyone was trying to get their point or feedback in at any cost. Highly political environment. Several groups withhold information in order to keep system knowledge at a minimum, therefore ensuring job security. Leadership runs and hides when things go bad, leaving front line staff to pick up the pieces or clean up the mess left behind. Lots of good employees left the company in my short time there.

Advice to Senior ManagementClearly define roles and responsibilities. Figure out what type of company you want to be. Open the lines of communication. Slow the amount of strategic/visionary changes and let your folks run with it.

No, I would not recommend this company to a friend

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3 people found this helpful  

Great mission. Lousy vision.

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time

ProsThe people are some of the smartest and funniest people I've ever met. Very committed to the job.

ConsVery top heavy. Lousy management. No clear strategic vision. No transparency. Misogyny runs rampant. Employees not valued.

Advice to Senior ManagementHire or develop good management talent. Too often, managers are sharing information inappropriately with subordinates. Managers also play favorites with subordinates who are also friends. There is too much of this going on there, so, those who aren't friends with their managers get the short straw.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Regional Director

Regional Director (Current Employee)
Atlanta, GA (US)

I have been working at Press Ganey full-time for more than 3 years

ProsGreat theoretical product space and future in healthcare market

ConsPoor management skill set with Nepotistic mentality, poor culture- Company has recently hired a number of previous Broadland employees into management and executive position who either never made the cut to work with MedAssets or couldn't make the cut once the got to med assets

Advice to Senior ManagementStick with the people who got you here not unethical leaders from other organizations that were let go because the couldn't cut the muster.

No, I would not recommend this company to a friend

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2 people found this helpful  

Formerly fantastic currently awful

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than 10 years

ProsCo workers, the original mission of the company, the healthcare industry,

Consmanagement is extremely arrogant with no results that would justify arrogance, A exemplary culture focused on accountability, mutual respect, customer focused, and employee driven has been destroyed. It seems the current ceo and many of his henchmen/women came from a company where they did not survive the cut

Advice to Senior ManagementPlease resign

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Press Ganey reviews and ratings - including employee satisfaction and approval ratings for Press Ganey CEO Patrick T. Ryan. All 74 reviews are posted anonymously by Press Ganey employees.