Public Storage

www.publicstorage.com

Public Storage Reviews

Updated 26 February 2015
Updated 26 February 2015
385 Reviews
2.8
385 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
261 Ratings

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm (in 14 reviews)

  • There are many oppurtunity to move up after the District Manager level (in 17 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility (in 70 reviews)

  • Not once has any upper management ever looked at my goal board (in 49 reviews)

More Highlights

Employee Reviews

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  1. 9 people found this helpful  

    Wouldn't recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager in Charlotte, NC (US)
    Current Employee - Property Manager in Charlotte, NC (US)

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    If you get an apartment the low pay is not as hard to live on. Your pay is cut to minimum wage when you sign the lease but at least your bills are paid. Benefits are good but if you are regularly scheduled on a day that is one of the only 3 holidays that you will get, you don't get paid for it or offered another day off with pay.

    Cons

    Overuse of scripts. Management that doesn't have a clue as to what it is like to work at the properties. You will get chewed out on a regular basis for things that you have no control over. Sometimes irate customers threaten you. Forced to beg for google reviews. You work alone for the most part and are expected to do all the work at the property while at the same time be in the office and call reservations for your property and your buddy property within 5-10 minutes. There are tons of collection calls that you have to make and if your delinquency isn't where they want it to be it is your fault because, I don't know, you didn't kame enough calls. They want you to do high pressure sales of overpriced merchandise but do not give you any incentive to sell.

    Advice to ManagementAdvice

    When I first started with the company, I loved working for Public Storage. Now with the threat of "script practice" being the only thing that seems important on visits by upper management, no one wants to be visited by upper management. We do have better things that we could be doing than regurgitating scripts. PTO-you do remember that this is for sick leave also!!!! When you chopped our PTO time we now have to decide whether we are going to take a sick day or be able to take a vacation. Please, come out and get screamed at/threatened on a regular basis, try to do the work of two people being at two places at one time, live off of the low pay and see if this job is not stressful. Then take our PTO away!!!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 7 people found this helpful  

    Not fun...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage full-time (more than 5 years)

    Pros

    It's nice not working nights.

    Cons

    The company doesn't car about it's employees. Raises are a joke or non existant. Bonuses get cut smaller every year. Pushing for google reviews is out of control. Pushing for Insurance and locks and being judged on that is unfair. The properties in winter do not get cleared and we are the ones having to handle irate customers, but they still want reviews anyway. People who work hard are not rewarded and people who slack off get away with it all the time. I would not recommend this job to anyone. If you live onsite you take a pay cut, and it would be great as the apt and all utilities are included, but when it comes to raises they do it as a percentage so even if you work like crazy, you get a smaller raise because your pay is less to begin with. You are not paid based on your performance at all.

    Advice to ManagementAdvice

    Treat your employees fairly passed on their work.

    Doesn't Recommend
    Negative Outlook
  3. 5 people found this helpful  

    Too much Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Public Storage full-time (more than 5 years)

    Pros

    Compensation and job security are good because of the amount of work and growth in the company

    Cons

    Unfortunately, that growth leads to an unbalanced work/life relationship that leads to complete burn out. Then you realize that you're working 60 hrs a week with weekends to keep up with the responsibilities that come with the job

    Advice to ManagementAdvice

    When the CEO tells the company employees that they're puking cash while they continually cut back your phone allowance, offer no perks, cut/scrutinize travel expenses that you finance on your own credit card, offer minimal raises,---You see the disconnect between the those that are in the trenches at these locations/projects vs Glendale

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    For the salary not sure if it's worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage

    Pros

    Some offer onsite apartments, which they will deduct 2/hr from your pay to live. All utilities included.
    Hours are 9:30-6 weekdays, and 9:30-5 weekends
    Little supervision

    Cons

    Hourly rate
    Underpaid for what is expected
    Micromanaging
    Company is greedy and can careless for property employees.

    Advice to ManagementAdvice

    You guys are greedy and should care more about the people who generate all your revenue. The hourly rate is horrible for what you expect out of us...if I didn't live onsite I would of been quit. I'm a top performer in my district for the last 3 years and the bonuses are a joke.

    Doesn't Recommend
    Neutral Outlook
  6. 4 people found this helpful  

    Would be a great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relief Manager in Annapolis, MD (US)
    Former Employee - Relief Manager in Annapolis, MD (US)

    I worked at Public Storage full-time (less than a year)

    Pros

    Very easy basics and schedule

    Cons

    Try selling things to people that they dont need or want.

    Advice to ManagementAdvice

    Locks, come on. People are not dumb don't try and sell them locks for double markup. Also dont judge employees on their LOCK SALES. are you serious? also the insurance...judging the people on that also..telling people to LIE?! thanks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Ok if you want a stable job and don't want to work late nights.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    On site apartments, you work no later than 6pm, you will never have to worry about company layoffs. Public Storage is debt free!!!

    Cons

    Too many unrealistic expectations from upper management. Could be a better company if they walked a mile in our shoes sometimes....

    Advice to ManagementAdvice

    Try to reach out more to the little people!!! We are the drive train of this company!!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    No opportunity for lateral movement past the Trainer position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Management and Key Training Professional in Houston, TX (US)
    Current Employee - Property Management and Key Training Professional in Houston, TX (US)

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Limited supervision- most times you are working alone.
    Customer interaction- you can build great relationships/rapport.
    Trainer- train newly hired District Managers; compensation for training veteran and new hires.
    District Manager- respected and encouraged to do my best and learn.

    Cons

    New employees are hired in at a higher compensation than the tenured employees.
    Not able to waive a late fee without giving a full explanation and getting approval from upper management.

    Advice to ManagementAdvice

    My advice to upper management is there are qualified and eager Trainers with in the company that are looking to earn the position of District Manager. With the rate the company is growing I feel it would beneficial to Public Storage to open the opportunity to the trainers that are responsible for training the new hired District Managers to possibly earn a Bench District Manager position. We are a great support team for District Managers.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It's ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage

    Pros

    No late nights
    It's a simple job

    Cons

    No growth and the pay could be better

    Advice to ManagementAdvice

    Invest in your property and relief managers

  10. 7 people found this helpful  

    Started great.. Ended horribly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relief Manager
    Former Employee - Relief Manager

    I worked at Public Storage full-time

    Pros

    As a relief manager, I travel around a lot. Was offered a PM job several times but declined because I like going to different properties. At first I liked it. I was able to get the numbers but as time went on I realized this company is very unethical..

    Cons

    Where do I even start?! Let's start with the buildings I guess. Horrible. Constantly leaking, nothing ever gets fixed, I had to always lie to customers and tell them "oh it'll get fixed soon" and send out an email to the DM who would never reply anyway. I was forced into selling locks and insurance, which everyone agrees is uncomfortable and I always get customers who always denied/argued about it. Google reviews.. If I hear those words one more time I'll lose it. The rent raises so much, how is that even morally okay?! And guess who gets to deal with it? Us. The managers. While upper management sits on their butts in their comfy chairs, I get things thrown at me, threatened and verbally abused by entitled customers. Even if they're loyal and always pay on time, corporate won't lower their rate and just tells them to "move units". Ohhhh and the cameras don't even work! None of the properties I've ever worked at has working cameras. It's sad, really. There's black mold in some of the offices and it makes me sick. No one cleans it even though I've reported it many times. It's in the AC unit as well which blows on me all day.
    It's a good temporary job I suppose.

    Recommends
    Negative Outlook
    No opinion of CEO

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