Questrade Reviews in Canada

Updated 27 September 2014
Updated 27 September 2014
59 Reviews
4.5
59 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Edward Kholodenko
47 Ratings

Review Highlights

Pros
  • A stepping stone to the financial industry (in 4 reviews)

  • Lots of parties, work environment is mostly neutral (in 4 reviews)


Cons
  • As of now, I really cannot think of anything (in 2 reviews)

  • QA teams are understaffed and see very high turnover (in 2 reviews)

More Highlights

55 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Client Services Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Specialist  in  Toronto, ON (Canada)
    Former Employee - Client Services Specialist in Toronto, ON (Canada)

    I worked at Questrade full-time for more than a year

    Pros

    Good co-workers and work culture

    Cons

    Underpaid compared to similar work at another company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Risk & Credit Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor, Risk & Credit  in  Toronto, ON (Canada)
    Former Employee - Supervisor, Risk & Credit in Toronto, ON (Canada)

    I worked at Questrade full-time for more than 5 years

    Pros

    Exposure to all business arms of firm. Constant growth opportunities. Great management.

    Cons

    A smaller firm therefore working with limited resources can be a challenge at times

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Client Service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questrade

    Pros

    Good co-worker. Good location. Useful training sessions but thats only when you first join.

    Cons

    ABSOLUTELY AWFUL. STAY AWAY!!!!!!!!! management forces you to write good stuff on glassdoor. Call-center environment with NO leg room to stretch. HIGH-turn over rate because people are under-appreciated.
    low pay. They will just make you to sell accounts. Performance is only based on how you can "upsell" and "cross-sell" accounts when that's not actually your responsibility. SALES environment. Poorly managed. Have to deal with FRUSTRATED clients all the time due to poor management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    A place to start, but terrible work environment. Most of the posts on this site are fabricated fyi.

    Former Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Questrade full-time for more than a year

    Pros

    -start working in finance
    -coworkers are awesome

    Cons

    -the work environment encourages and promotes people who care about themselves first
    -becoming more of a sales environment
    -terrible vacation time. management however fails to notice as they are themselves on vacation.
    -you really can just become a pawn who reports in, sells, then leaves. it sucks.

    Advice to ManagementAdvice

    care about your employees. like actually care, don't hide behind your work doesnt need to suck logo. turnover is an issue and you need to find ways to fix it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Young, Innovative and Fast Paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Toronto, ON (Canada)
    Current Employee - Manager in Toronto, ON (Canada)

    I have been working at Questrade full-time

    Pros

    Corporate culture is unlike any other.
    People are passionate and professional.
    The company is going places.

    Cons

    Projects move so quickly that there is no room to stop, breathe and analyze, let alone celebrate the accomplishments.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    A meat factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)

    I worked at Questrade full-time for more than a year

    Pros

    A stepping stone to the financial industry
    Interesting coworkers
    Good location

    Cons

    Dealing with angry customers
    Poorly managed
    People fired left and right, brown-nosing helps

    Advice to ManagementAdvice

    You know you're doing something wrong. Change it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Questrade full-time

    Pros

    My score for this company is 3/5. The 4/5 score is to be taken with a grain of salt; there are biased entries for this company.

    Pros:
    Helpful colleagues to work with: by far, this is the best thing in the company.
    Interesting projects: depending on the department, you can be exposed to some interesting projects and gain expereience.
    Salaries are average for the industry and definitely on the lower end for the workload.
    Benefits are ok: 70% insurance and the rest you.

    Cons

    Cons:
    Processes are still to be defined: often times this creates more workload and a lot of stress. It is clear that some processes lack direction.
    Too many times projects have very tight deadlines and after some time it starts to get you, as you are very tired and demotivated. The story that gets told too many times gets boring.
    There is a constant feel that almost everything had to be done yesterday: it puts a lot of pressure on the employees and from a project that is very ok, it becomes something that just leaves you with a bitter taste in the end.

    Advice to ManagementAdvice

    My advice is to learn to prioritize in such a way that you touch the company's goals, but you also motivate your employees. Who cares if you were involved in 10 projects, when at the end of the day you do not even have the strength to crack a smile because of the fatigue? Work on your employees' work/life balance.
    There are too many periods when things are urgent.
    There is a shortage in workforce. You need to hire more people.
    Work on the compensation package: it definitely needs improvement.

    Doesn't Recommend
  9.  

    Helpful and understanding people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Specialist  in  Toronto, ON (Canada)
    Current Employee - Client Services Specialist in Toronto, ON (Canada)

    I have been working at Questrade full-time for less than a year

    Pros

    Very multicultural, true representation of Toronto

    Cons

    Overqualified staff, not enough chance to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Highly motivated environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outsourced Operations  in  Toronto, ON (Canada)
    Current Employee - Outsourced Operations in Toronto, ON (Canada)

    I have been working at Questrade full-time for more than a year

    Pros

    Questrade pays much better than other banks and offer exceptional benefit. Senior Management have tremendous talent and treat employee as asset.

    Cons

    Food court is bad in North American Centre. They should have moved to other office for expanding.

    Advice to ManagementAdvice

    On the right track and periodically review salary to avoid losing good employees to big banks.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Questrade full-time for less than a year

    Pros

    Great place to be innovative - ideas get across quickly, managers/directors are very understanding people that always try to provide you with personal room for growth

    Cons

    Coordination between different departments can be inefficient

    Recommends
    Positive Outlook
    Approves of CEO

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