Quidsi

  www.quidsi.com
  www.quidsi.com

Quidsi Reviews

Updated 18 November 2014
Updated 18 November 2014
54 Reviews
2.7
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Maria Renz
18 Ratings

Review Highlights

Pros
  • Wow" customer service philosophy (in 3 reviews)

  • Free beer once a week free food ok healthcare thats about it (in 3 reviews)


Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 4 reviews)

  • Corporate and customer care are in the same building but you wouldnt know it (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time

    Pros

    Good Team environment, getting help from co-workers is easy, good learning experience.

    Cons

    hard to get help from managers, limited professional growth.

    Advice to ManagementAdvice

    I guess they're doing well.

    Positive Outlook
  2.  

    Not horrible, but it is changing.

    Former Employee - Customer Care Associate in Jersey City, NJ (US)
    Former Employee - Customer Care Associate in Jersey City, NJ (US)

    I worked at Quidsi full-time (more than an year)

    Pros

    The training for a Customer Care Associate was in depth, which is a good thing to make sure you understand what the company is about and all the tools you need to be successful. You were given the freedom to handle customers inquiries how you felt necessary. Given that this was an e-commerce business you needed to keep up with how frequently things changed. With that being said training is consistently being provided to make sure every one is up to date on those changes.

    Cons

    When I first started working there it felt very free and open and they made you feel like it was a "hip" place to work. Since Amazon bought out Quidsi I felt like some of the cool aspects of this company were slowly fading. It is not what it used to be but they are still trying to cover that up with an icing of free coffee, snacks, and happy hour to make it look that way.

    Advice to ManagementAdvice

    Change the point system and the system on how you grade agents. Stop making up rules as you go along because it is crippling the positive image Quidsi once had

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Good experience but disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Associate in Jersey City, NJ (US)
    Current Employee - Merchandise Associate in Jersey City, NJ (US)

    I have been working at Quidsi full-time (more than an year)

    Pros

    Given a lot of responsibility very quickly. You have a job title will end up having your hands in many different functions. Running small business within each site with a lot of autonomy. Fairly easy to make your opinion heard and make a difference.

    Cons

    Having a hard time finding their identity as a company. Foundation as an e-commerce company is a little shaky because it was built by MBAs, not retail leaders/experts. There is a lot of work happening to transform the websites into shopping destinations but some goals are too lofty and they need to focus on the basics first. While good to have a lot of responsibility, the reason it is given is that there is a constant bandwidth issue where there aren't enough people to do the work as it should be done/to meet such lofty goals.

    Advice to ManagementAdvice

    Fix the retail fundamentals, figure out who you are and who your customer is, and focus on building a strong foundation before launching big projects without the proper support.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    C.C

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ (US)
    Current Employee - Customer Care Representative in Jersey City, NJ (US)

    I have been working at Quidsi full-time (less than an year)

    Pros

    They're trying, or at least employee services is.

    Cons

    The CEO really needs to take a look at management and senior management in CC. There is a reason it has been so bad for so long with such a high turnover. Maybe the problem isn't the employees or staff who have left. Maybe the mistake was hiring/keeping the current management in there for so long. Where is their employee review?

    Advice to ManagementAdvice

    Be there and lead.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quidsi full-time (more than an year)

    Pros

    Great People
    Great Benefits
    Good Office Views

    Cons

    No work-life balance, looked upon poorly if less than 50 hrs a week is spent in the office
    Poor Management/ Unhelpful management
    Be prepared for micromanagement
    Office politics has negative impact on teams
    negative Work environment
    Voicing opinions is not welcomed

    Advice to ManagementAdvice

    Don't fix what's not broken, listen to your team.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    A never-ending uphill battle, BUT great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi full-time (more than an year)

    Pros

    Lots of autonomy, even for entry level associates
    Great ecomm learning experience
    Comfortable office (really no dress code) with lots of free food
    Most people are very nice, motivated, intelligent, generally pleasant to work with
    Good pay and benefits
    Experience of working for "an Amazon company"

    Cons

    Anyone who's ever even CONSIDERED for a promotion has to work minimum 50hr weeks, and be sure to kiss up to the right people while doing so
    In-house systems are always breaking and often poorly managed, and cannot support the level of performance we're held to
    Constantly overwhelming amount of emails and meetings
    Completely unrealistic internal deadlines
    Senior management doesn't listen to the people below them

    Advice to ManagementAdvice

    Listen to your employees - at every level - and act upon what you gather
    Continue to support an entrepreneurial culture
    Have a little more respect for others' desire to achieve some level of work-life balance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Smart people, fleeting culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi

    Pros

    Young, talented employees. Good benefits. Some teams have a tighter-knit culture than others.

    Cons

    High turnover, less opportunities for advancement post Amazon sale

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Went downhill fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate/Quality Control in Gouldsboro, PA (US)
    Former Employee - Warehouse Associate/Quality Control in Gouldsboro, PA (US)

    I worked at Quidsi full-time (more than an year)

    Pros

    Good salary for the area, meet a lot of cool and interesting people, there is a possibility of SOMEWHAT moving up in the company as long as you never want to move above a "lead".

    Cons

    Absolutely no communication between managers, a "get this done now no excuses" policy that allows the company to let go of anyone who doesn't perfectly maintain their "numbers/quota". Once Amazon took over, new policies came into play that the employees were not allowed to have copies of or even ask questions about. The company kept policies hidden from employees, fired a group of 30 of them because of this "policy", and brought in 30 temp agents later (temps at Quidsi/Amazon warehouses get paid $2.50 less an hour than a Quidsi employee does.) No focus on quality, only quantity. They don't care how their orders get done as long as they make quota and get their bonuses.

    Advice to ManagementAdvice

    Get your heads out of your backsides, realize that someday the company is going to screw you over as well, and treat your employees like human beings and not robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Stay away from customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Jersey City, NJ (US)
    Current Employee - Customer Care Representative in Jersey City, NJ (US)

    I have been working at Quidsi full-time (more than 3 years)

    Pros

    The people there are awesome and the company does spoil employees with food, events etc. really fun atmosphere to work. The pay is decent for just answering the phones.

    Cons

    Stay away from there customer care department. It's a dead end job and no one else in the company wants to interact with the dept. The CC department are all over qualified college graduates hoping to land a job in corporate. So no wants to be there and they eventually quit when they realized the odds are incredibly slim to move up in the company.

    Advice to ManagementAdvice

    You know the problems, just start listening.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Jersey City, NJ (US)
    Former Employee - Customer Care Representative in Jersey City, NJ (US)

    I worked at Quidsi full-time (less than an year)

    Pros

    The training and interview process was very thorough

    Cons

    Some of the policies (attendance, keeping track of work time, how interactions get scored)

    Advice to ManagementAdvice

    Try to interact with your team more, not just a chosen few (Top 10). Encourage them to do better and provide more opportunities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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