REI Reviews

Updated 8 September 2014
Updated 8 September 2014
492 Reviews
3.6
492 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
84 Ratings

Review Highlights

Pros
  • Possibility for work life balance, support and advancement in other divisions (in 52 reviews)

  • If you're looking for a part time job that pays well this is a great place to start (in 44 reviews)


Cons
  • The pressure of having to sell memberships when most people are already members was too much for me (in 38 reviews)

  • I regret ever getting involved with REI as a full-time gig (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Great company, values, people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ecommerce Program Manager  in  Kent, WA (US)
    Current Employee - Ecommerce Program Manager in Kent, WA (US)

    I have been working at REI full-time for less than a year

    Pros

    It's an inspiring place to work. Had forgot what work-life balance was like until I came here. The people truly live the lifestyle. And you just can't beat the discounts and benefits.

    Cons

    Sometimes slow moving at HQ, in process of transition but it's looking for the better!

    Advice to ManagementAdvice

    Keep making sure everyone's voice is heard, take risk from time to time and test things out.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    The very best retailer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  Vail, CO (US)
    Current Employee - Store Manager in Vail, CO (US)

    I have been working at REI full-time for more than 10 years

    Pros

    People matter. The Cooperative is working very hard to do right by the customers and employees. Business prospects are good with growing opportunity in the company. Great benefits, a sense of community. Small company feeling in a large company. Healthy lifestyle encouragement.

    Cons

    REI isn't the best at rolling out new technology but give employees what we need to get the job done. Some systems are not intuitive in the Apple operating system age.

    Advice to ManagementAdvice

    Keep up the good work. Keep payroll sufficient to deliver strong training, service and visual upkeep in stores.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A laid back place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time for more than 3 years

    Pros

    Benifits, employee discount, and prodeals are all supurb. Environment is laid back no suit, no tie.

    Cons

    Hard to advance, internal structure prohibits rapid changes.

    Advice to ManagementAdvice

    Restructure Departments and streamline processes for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Work Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time for more than 3 years

    Pros

    REI offers excellent medical benefits, matching 401k and work life balance. This company cares for it's employees as much as it does about its customers. They want you to go out and play with the equipment they sell. Of course, this allows you to further assist you in selling your customer more stuff but who is going to turn down perks of toys.

    Cons

    Some of the systems are still a bit antiquated. While there have been improvements, there are still computer programs that don't communicate well, or at all, with each other.

    Positive Outlook
    Approves of CEO
  6.  

    pay is just OK but employee discount is HUGE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Bloomington, MN (US)
    Former Employee - Customer Service Specialist in Bloomington, MN (US)

    I worked at REI full-time for more than 5 years

    Pros

    A healthy work environment, both physically and culturally. A lot depends on the individual manager you work under but there is a robust system in place to make sure managers are thoroughly trained and encourage to improve. Almost all of the work day is spent on your feet.

    Cons

    Pay is not great, not much room for moving up without relocating to another state.

    Advice to ManagementAdvice

    Add more padding and mats to concrete floors at work stations.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great people and Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist  in  Greenville, SC (US)
    Current Employee - Sales Specialist in Greenville, SC (US)

    I have been working at REI part-time for less than a year

    Pros

    Products, people, and great management!

    Cons

    Nothing. The people are great and I could expect nothing less!

    Advice to ManagementAdvice

    You guys are great! Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    This is an amazing company to work for, I am one of the lucky ones.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at REI full-time for more than 3 years

    Pros

    The company offers flexible work environments with great benefits. By far, the best attribute to REI is its employees. I have never been surrounded by as many smart, capable, amazing people!

    Cons

    Change is difficult and lots of longer term employees have difficulty embracing the change in culture from slow moving, committee centric decisions to fast, just make it happen.

    Advice to ManagementAdvice

    Grow your people.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great environment, pays peanuts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist  in  Austin, TX (US)
    Current Employee - Sales Specialist in Austin, TX (US)

    I have been working at REI part-time for less than a year

    Pros

    Coworkers are friendly and helpful, which is great when you're still learning about the products. Managers are easy to talk to and are flexible with scheduling.

    Cons

    Even if you're there full time (35+ hours), they have to keep you at part time making $10/hour, which is not enough for spending that amount of time there each week. The only real solution here is to get a second job, which is tricky because REI schedules only go out two weeks before you need to work, and it's physically pretty draining. There is also a lot of pressure to sell memberships to customers, and this is how the managers track your quality of work. The membership really is a useful thing to have, but it's hard to tack on an extra $20 when someone is already spending $300 on a jacket they'll wear for two weeks.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great company to work for, mgt. is professional, great atmosphere to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shipping & Receiving/Tech,  in  Alexandria, VA (US)
    Current Employee - Shipping & Receiving/Tech, in Alexandria, VA (US)

    I have been working at REI full-time for more than a year

    Pros

    Good benefits, friendly staff, motivated for the outdoors or just activity in general.

    Cons

    roles are not well defined, sometimes resources are lacking to do job effectively

    Advice to ManagementAdvice

    Redefining job roles or duties and pay accordingly certain jobs should not start on the same level as others.

    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Rewarding experience. Met amazing people. Grew as a person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist  in  Cincinnati, OH (US)
    Current Employee - Customer Service Specialist in Cincinnati, OH (US)

    I have been working at REI part-time for more than a year

    Pros

    They value everyone's opinion. Hard work is rewarded. Amazing discounts.

    Cons

    Long/stressful work days during holidays. Dealing with some returns (from people who take advantage of the return policy)

    Recommends
    Positive Outlook
    Approves of CEO

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