Rackspace Reviews

Updated 22 August 2014
Updated 22 August 2014
479 Reviews

3.6
479 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Graham Weston
61 Ratings

Review Highlights

Pros
  • Culture is amazing and I've never had more a better work/life balance (in 25 reviews)

  • Great culture and endless opportunities (if you earn them) (in 30 reviews)


Cons
  • Middle management is the worst I've seen in my career in most departments (in 30 reviews)

  • Work life balance can be a challenge - not nearly as bad as Amazon (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Still a great place to work, the few imperfections make it even better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than 10 years

    Pros

    Great mix of motivated, creative people all wanting to build greatness. Relaxed culture but that doesn't imply lazy or unfocused. Constant drive to evolve, a winners attitude and enough passion to float a ship. Senior leaders are doing all the right things strategically and all other levels of leadership pulling in the same direction. Constantly growing in size and visibly "growing up" into a fun corporate.

    Cons

    Suffered from misaligned strategy in the past, some catching up to do. Suffering from teenage "coming of age issues", should pass in a few years with strong parenting (leadership). A lot of employee movement within the business, as well as into and out of the company. Great for job seekers but the constant churn is can be concerning.

    Advice to ManagementAdvice

    Continue to stay in touch with all levels of the business, ignore the small pain points and continue to chase the big ones.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A good company going sour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II  in  San Antonio, TX (US)
    Current Employee - Software Developer II in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than 5 years

    Pros

    fun work environment, slide, coffee shop in-house, trees inside, many conference rooms that can be used for unscheduled ad-hoc meetings, located in an old mall

    Cons

    The culture has gone from Friends and Family to hostile and dangerous. Management is not listening to the real needs of people and makes crazy decisions on what is really needed vs what management thinks we need. Waste of money is always the outcome.

    Advice to ManagementAdvice

    Listen to your employees. Make sure you understand your employee's real needs. Make sure you encourage your employees to push the envelope rather than cutting corners and making things on the "cheap".

    Giving employees bad reviews because they try to push the envelope is not helping; it's counter productive and hostile. Advancing from within is almost impossible,

    Doesn't Recommend
    Negative Outlook
  3.  

    Enjoy going to work each day - positive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than a year

    Pros

    Creative freedom; personal growth is encouraged; helpful co-workers; work hard / play hard environment; great work-life balance; can work from home if necessary; always lots of free food around; free soda, tea, coffee, etc.; diverse group of people from around the world; good benefits; gym with free yoga, crossfit, etc.; learning environment; low toleration for negativity

    Cons

    Too many meetings; heavy middle management; compensation seems lower than average; environment can be distracting if you are not a people-person

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    The company is alive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at Rackspace full-time

    Pros

    The people are fantastic. Real human beings. Learning per moment is the highest pretty much anywhere, including start-ups. It's a great place to work if you love change.

    Cons

    The two cons are A) the place has an excessively high rate of change. If you eat change for lunch, this place is for you. However, B) the culture of individual heroics means that "Rackers" don't tend to get rewarded for preventing problems, developing essential processes, or being operationally excellent except in pockets. As a result, there's a lot of "dive & save" kinds of activities, far more than necessary.

    Advice to ManagementAdvice

    You have some amazing unsung heroes, Rackers who are behind the scenes making the company great. Find them. Reward them. Figure out how to keep them.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The diversity and Family and friends atmosphere is one of the best assets of this company

    Current Employee - Space Planner  in  San Antonio, TX (US)
    Current Employee - Space Planner in San Antonio, TX (US)

    I have been working at Rackspace as an intern for less than a year

    Pros

    They have flexible work times and schedules and they take the time to educate you on upcoming or previous products.

    Cons

    Some rackers feel a bit to "at home" and they don't take care a lot of the furniture and things that are given to them. Some areas of the castle are really dirty, messy, and has a funky smell..

  7.  

    Company of Geeks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Affairs  in  San Antonio, TX (US)
    Current Employee - Community Affairs in San Antonio, TX (US)

    I have been working at Rackspace full-time for less than a year

    Pros

    The people are what make this company truly the best place to work on earth.

    Cons

    As we grow its harder to know every single person in the building.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Rackspace is a people-focused organization, great culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time for more than a year

    Pros

    -A lot of room for growth
    -Great culture and working with great people
    -Employees encouraged to take initiative
    -Work life balance

    Cons

    -Can move slow at times since it's mid-sized
    -HQ in San Antonio

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    The Fanatical Support is wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  San Antonio, TX (US)
    Current Employee - Business Analyst in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than a year

    Pros

    A wonderful way to grow at your career. Its a place where you can find your dream job.

    Cons

    No Cons. The place is awesome.

    Advice to ManagementAdvice

    Keep the culture of fanatical support alive.

  10. 6 people found this helpful  

    Top Heavy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer  in  San Antonio, TX (US)
    Current Employee - Trainer in San Antonio, TX (US)

    I have been working at Rackspace full-time for more than 8 years

    Pros

    You might land with a good Manager and get good training and growth opportunities. There are also a lot of great and interesting people, so it is easy to create new friendships with coworkers. There also are several fun activities you can participate, and the working space is very dynamic and fun.

    Cons

    It is very political, good ol' boy network with lots of socially immature people. Salaries are low, unless you belong to the select few (who most likely happen to be Caucasian) It is very hard for minority women and immigrants to excel. There is a lot of favoritism and nepotism across the board, whole families working there, many married couples. Executives are greedy and take great salaries and compensate those who support their agendas with promotions. They want workers to forget about all the unfairness by giving them free soda and caffeinated drinks, bringing food trucks and having a slide instead of a stairwell. The all positive reviews are from people who either worked in a simple job (not a career) before Rackspace, and from those who have 3 or less years in the company and think they will be successful in a matter of time. If you have been there for a while and speak up these concerns, you will be labeled as a "non-Racker", who does not fit the culture anymore.
    Decision-makers are stingy with internal tools, and purchase cheap or old licenses, forcing employees to do a lot of manual work creating a lot of human error, lack of consistency, inability to pull trustworthy metrics, and frustration.
    Many employees are unable to attend training, even though it is available internally, due to never ending customer emergencies. Many entry level workers (several of them minorities) never get to learn and grow their careers, feel stuck and blame it on themselves, seeing only the isolated incidents and not noticing it is company wide and systemic. Hence the constant internal movement of managers and so called "leaders" whom, after failing in one area, are moved to a different area, transferring and expanding their cliques.

    Advice to ManagementAdvice

    Admit when you see Rackers who are not cut out or ready for management and leadership roles and get them out of those positions. Stop promoting and favoring people who look, think and speak like you. Have consistency, allow for things to mature. Pick fewer projects and do them well. Invest in great tools even if they are expensive. Stop the luscious salaries,trips and perks to a select few. And bring women to leadership, make them feel like staying.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Love every minute!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    Great culture and endless opportunities (if you earn them)

    Cons

    We are treated so well that some of the employees feel entitled to certain privileges

    Recommends
    Positive Outlook
    Approves of CEO

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