Rent-A-Center Reviews

Updated 30 August 2014
Updated 30 August 2014
475 Reviews

2.5
475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Rent-A-Center CEO Robert D. Davis
Robert D. Davis
27 Ratings

Review Highlights

Pros
  • stable company good pay don't enjoy to go to work but i like my job (in 40 reviews)

  • Pretty decent pay considering you need no experience (in 36 reviews)


Cons
  • No work life balance due to the 50 hour work week schedule (in 34 reviews)

  • Long hours, the whole concept scams low income people andshould be illegal (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager
    Former Employee - District Manager

    I worked at Rent-A-Center full-time for more than 10 years

    Pros

    I learned the business both what to do and what not to do.

    Cons

    Out of touch upper management will continue to force the company to struggle when it shouldn't have to.

    Advice to ManagementAdvice

    Now that I own my own RTO business I would say keep doing what you are doing and my business will continue to grow.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good honest company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Covington, LA (US)
    Current Employee - Store Manager in Covington, LA (US)

    I have been working at Rent-A-Center full-time for more than 3 years

    Pros

    I see lots of promotions from within that are merit based, and Store Managers have the autonomy to grow the business and profitability of their stores, which increases bonus dollars. Their employee purchase program is a nice perk, where Coworkers can purchase brand new merchandise at cost.

    Cons

    Long shift hours, no consecutive days off, hard sometimes to deal with the customer base, which is, to put it mildly, the lower to lowest tier of the educational and socio economic ladder.

    Advice to ManagementAdvice

    Better balance of quality of life; occasional weekend off would go a LONG way.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Tax Specialist  in  West Orange, NJ (US)
    Former Employee - Senior Tax Specialist in West Orange, NJ (US)

    I worked at Rent-A-Center as a contractor for more than 8 years

    Pros

    excellent work environment and compensation

    Cons

    seasonal job wish the job was yearlong

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Stockholm syndrome. (Assistant Manager, former COE Store Manager)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Rent-A-Center full-time for more than 5 years

    Pros

    Great experience with customer service, guaranteed overtime (where the real bacon was brought home) and an excellent employee purchase program. You will learn to hone your skills in entry consumer sales, merchandise service and resolution of customer discrepancies.

    Cons

    Store level business focus is no longer about matching the merchandise to the customer, but about how high you can raise your APU (average price per unit). This company used to truly create an atmosphere where the merchandise would sell itself as ground breaking and cutting edge, where as now you focus on how deep can you get into the customer's pocket while selling the American dream.

    At times where there was actual potential for a life long career with visions of long term goals, the mantra now states, "what can you do for me today". Bipolar management makes you unsure as far as what your goal is for the day, until you get the emails from the regional director and the additional snippet from the district manager who directly correlate numbers and effort together. Imagine the " if wishes were fishes " mentality.

    They have recently cut hours across the hourly board in the name of "more time with the family" when in fact your stock has dropped off the charts and we needed to save ≈$21M. I can live with the cut but don't tell me an orange is an apple by shaving a half hour of each morning and cutting meal period in half.

    When they say RAC is your life's work, they mean it. The only guaranteed off day is Sunday on account of the storefronts being closed (for now). You get the feeling of compassion for those who even attempt to blacklist you to start here (is. Stockholm Syndrome)

    Advice to ManagementAdvice

    Legitimate interpersonal leaders are a must in this industry and Ernie Talley is rolling in his grave at the management and (lack of) true leadership in the districts and regions across the company. Make a long term relationship with your employees by considering some intangibles (employee development for starters) before promoting to District Manager and above. Don't falter at one days hiccup but rather try not to deviate from long term goals over losing 3 bor on a Wednesday, per se.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Consistent inconsistent direction, leadership, and expectations in the last couple of years,.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director of Operations
    Former Employee - Regional Director of Operations

    I worked at Rent-A-Center full-time for more than 10 years

    Pros

    Compensations was very good, if you were on the old pay scale.

    Cons

    Work life balance was horrible. Weekends off were unheard of and almost anti religious in this environment. Expectations for field level and district level employees was unattainable.
    We were told of great and exiting upcoming things, which all to often never materialized, despite informing out team members and clients. Constant back peddling and re justifying company direction.

    Advice to ManagementAdvice

    Would not recommend. Study the stocks, the expectations, and extreme changes going on in their home office and executive levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    BULL!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Assistant Manager  in  Augusta, GA (US)
    Current Employee - Lead Assistant Manager in Augusta, GA (US)

    I have been working at Rent-A-Center full-time for more than 3 years

    Pros

    Employee purchase after 6 months if you can put up with the bull!!!

    Cons

    I received a $.25 raise but got my hours cut by 3 from 50 to 47. I am still losing about 47.00 a week in pay becuse the company has standards that are ridiculous.

    Advice to ManagementAdvice

    Stop trying to rent to just anyone. The verification process is not enough. I cannot make grown people pay their bill. If they don't pay pick it up. you cannot expect that all stores will be in compliance with your credit system. Some people come into the store with the intent to steal. Get a better system of verification, and you will have better customers. Lower your prices and you will have even more customers. Stop preying on the poor and giving your employees less then 1/16% of your gross revenue to make a business run.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    they dont really care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Ogden, UT (US)
    Current Employee - Store Manager in Ogden, UT (US)

    I have been working at Rent-A-Center full-time for more than 5 years

    Pros

    you have work everyday of he year

    Cons

    long hours not enough pay

    Advice to ManagementAdvice

    some of your dm's don't really give a crap about their managers they ask them to do things that they know are not right, and when the crap hits the fan they turn the other way and act like they had no idea? you have lost a lot of good managers because of this! they are in it for themselves only,a paycheck they only pretend to care. Just look at the stores that have lost good managers and see what happened to the BOR after they were gone - look at that stat and you wont wonder what is going on?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    A great place to work with excellent pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  New Philadelphia, OH (US)
    Former Employee - Store Manager in New Philadelphia, OH (US)

    I worked at Rent-A-Center full-time for more than 5 years

    Pros

    Good entry-level start out pay with paid holidays. Sundays off. There is plenty of room for advancement and/or promotion.

    Cons

    Not a real "family friendly" company, the minimum 48+ hours a week leaves very little time for family. You sometimes fell like you are harassing customers because of the requirement to call them on the day they are due.

    Advice to ManagementAdvice

    customers are NOT a 5.9/2.9! They have names and familys that deserve respect.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Business Management 101 ( Get Paid to Learn)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager  in  Oklahoma City, OK (US)
    Current Employee - Customer Account Manager in Oklahoma City, OK (US)

    I have been working at Rent-A-Center full-time for more than a year

    Pros

    The work is diverse and rewarding. The training you receive is an invaluable resource that will help you succeed for the rest of your career in any business. Stores average 5 to 7 employees so the atmosphere is like having a second family. It's all around awesome.

    Cons

    Not very flexible with time off. The needs of the company seem to come before the needs of the employees sometimes. And count on working Saturdays

    Advice to ManagementAdvice

    Give the little guys more incentive to be the best. The store managers have something to compete for, but the success of any store is without a doubt a team accomplishment.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It's a Numbers Game and you have to be "IN" with your Boss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager  in  Houston, TX (US)
    Current Employee - District Manager in Houston, TX (US)

    I have been working at Rent-A-Center full-time for more than 3 years

    Pros

    Benefits are good, You get to know your customer VERY WELL!!! Your Employees Can be a Blast!

    Cons

    Company is not living is Motto at all. Communication is a lack thereof. Expect not to see your Family! Seriously!!! With the Exception of Sunday!!!

    Advice to ManagementAdvice

    Instead of Barking Rules, get down and Dirty! Especially the RD's & VP's who havent ran a Store in 5-8 Plus years! Things have Changed, they are not how they used to be. Have an open ear and listen to your employees at times.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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