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Response Reviews

Updated May 11, 2014

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All Employees Current Employees Only

1.7 3 reviews

0% Approve of the CEO

Response Managing Director Brian Bannatyne

Brian Bannatyne

(1 ratings)

3 Employee Reviews
Relevance Date Rating
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO


    Worse Job Ever

    SKY Customer Service (Former Employee) Glasgow, Scotland (UK)

    ProsNone as all aspect were poor

    ConsThey lied about pay structure
    No support from team leaders
    No Real training as didn't prepare for anything

    Advice to Senior Managementlearn how to be more flexible with staff
    understand staff needs
    Understand how to deal with non ordinary situations were all human remember

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities


    Could be better.

    Customer Service (Current Employee) Glasgow, Scotland (UK)

    ProsWorking indoors. Most people were friendly. RHL offers younger people an opportunity to enhance their communications skills

    Cons1. It is a call centre but every one is crammed into it resembled a noisy chickencoop.
    2. Not enough "cool down time" in between calls. -Anyone who's ever worked in a call centre or in customer service in general knows that these roles are stressful. Having an assembly line of phones calls i.e. being understaffed, is not ideal for service levels, or customer or employee satisfaction.
    3. Employee's were expected to write notes while on call with the customer. I think it's obvious why this is a bad idea.
    4. No opportunity for advancement. Sure, one could rise to the heights of "team leader" which is one tier above "customer service rep" with a bit more responsability.
    5. No dignified recognition of employees. I once received a teddy bear!
    6. Tenure not valued; wages start low and stay low. I worked there for a few years and earned less than 7 pounds.
     7. Long hours. Working at anything for 12 hours days is lame. Even if I loved doing something, after being compelled to do it for 12 hours a day I would quickly come to despise it. Yes, I use the word compel, because people are compelled to "make a living".

    Advice to Senior Management1. Reduce noise in the call centre.
    2. Allow some cool down time after every call. It is unnatural to serve people every minute for an entire shift.
    3. Allow employee's to write notes off call. (could be part of the cool down).
    4. Show more appreciation for employees. Make the work environment comfortable (decent equipment -chairs and headsets / quieter) Invest in employees via pay rises, other benefits (e.g. time off for exceptional service), and by offering employees meaningful training opportunities which would make them more valuable to the company.
    5. Short shifts (4 hours with option to work longer) with higher pay make more sense than a long shift with mediocre pay.
    6. RHL could be a pretty good place to work but the company seems to have a puritan work ethic and is perhaps blinded by profit which it does not seem to share with the staff. In my experience, RHL was not a bad place to start but it seems to be a company that people will plod along at until something better comes along but what is worse is that the company seems to be ok with that.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities


    If you are joining RESPONSE at management level then think befor you make a decision

    Business Improvement (Current Employee) Glasgow, Scotland (UK)

    ProsGood for experience and developing skiils, good size company, good location

    ConsPoor in paying salaries, rewards or recognising employees. Not good for developing career within the company. Poor leadrship from the top

    Advice to Senior ManagementCompany needs a culture change

    No, I would not recommend this company to a friend

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