Reynolds American Reviews

Updated 6 August 2014
Updated 6 August 2014
257 Reviews

3.4
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
36 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Learned alot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Coordinator  in  Winston-Salem, NC (US)
    Current Employee - Administrative Coordinator in Winston-Salem, NC (US)

    I have been working at Reynolds American as a contractor for less than a year

    Pros

    Great solid company to work for.

    Cons

    Departmental head butts. Need to work together rather then against each other.

    Advice to ManagementAdvice

    See all sides, not just one.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Overall, a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  Flat Rock, MI (US)
    Current Employee - Territory Manager in Flat Rock, MI (US)

    I have been working at Reynolds American full-time for less than a year

    Pros

    Independence, vehicle, bonus, and ability to make decisions.

    Cons

    Management is somewhat aloof to what is happening in the field. Feedback is not used, seems that advancement opportunities are limited.

    Advice to ManagementAdvice

    Listen to the people in the field.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Manager
    Former Employee - Territory Sales Manager

    I worked at Reynolds American full-time for more than 3 years

    Pros

    Pays well
    Allows employees to control their own territory

    Cons

    Can have large territories and lost of time on the road

    Advice to ManagementAdvice

    Keep it up!!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Winston-Salem, NC (US)
    Former Employee - Manager in Winston-Salem, NC (US)

    I worked at Reynolds American full-time for more than 10 years

    Pros

    Good salary and benefits for area

    Cons

    Watch your back, senior management in information management have a problem with communicating the truth. Non transparent, the good old boy culture operating at high capacity.

    Advice to ManagementAdvice

    Bring the team work culture back

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    They purchased my former company and rooted out seasoned professionals.

    Former Employee - Territory Manager II
    Former Employee - Territory Manager II

    I worked at Reynolds American full-time for more than 10 years

    Pros

    Field sales is a great place for but kissers.

    Cons

    Rookies now running the show.

    Advice to ManagementAdvice

    Grow up.

  7.  

    Great for someone looking for B2B experience out of college but not much more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager  in  San Francisco, CA (US)
    Current Employee - Territory Manager in San Francisco, CA (US)

    I have been working at Reynolds American full-time for less than a year

    Pros

    Unsupervised for the majority of time, Company Car, Co-Workers are all eager to help, Great Training

    Cons

    Constant change of strategy, Clients, Most business conducted in dangerous areas, little to no room for advancement, Tobacco Industry is in decline yet management continues to pitch "increased sales"

    Advice to ManagementAdvice

    Change pay structure in California, Understand client sophistication level, terrible compensation program

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Work environment was ok most of the time

    Cons

    Working in a smaller branch, there was CONSTANT worry of whether or not your job was secure. No encouragement from supervisors to make employees feel secure.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good Learning Opportunity for recent graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Winston-Salem, NC (US)
    Current Employee - Manager in Winston-Salem, NC (US)

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    The people are are great to work with

    Cons

    Work Life Balance is not very good.

    Recommends
    Approves of CEO
  10.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Innovative and always something to do

    Cons

    Forced to move without getting a preference

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Territory Manager means Glorified Merchandiser in this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III  in  San Francisco, CA (US)
    Current Employee - Territory Manager III in San Francisco, CA (US)

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    There are many great Pros to the job like a company car, paid personal gas and insurance, full benefits, cell phone and internet allowance. There are some pretty nice co-workers you will come across, and the freedom of not having to see a manager everyday is great. The CEO is also a very nice and down to earth guy if you ever get a chance to meet him.

    Cons

    Keep in mind that the tobacco industry is declining, but Division Managers will constantly put pressure on you to increase share for 2nd tier Camel products that are much less popular than the competition (Altria).

    Cons:
    1. Don't even think about career advancement, because there are barely any positions to strive for. Even if you do become a division manager after 5-10 years, you will still be going into gas stations and liquor stores for a living.
    2. Going into gas stations and liquors stores everyday will frustrate you and you will often deal with hostile situations.
    3. If you accept any relocation and moving bonus you will have to repay it if you leave within a year, and the company will charge you interest if you can't pay in a lump sum
    4. You will not be able to use your brain at all and have to do merchandising all day (aka hanging up signs and changing signs).
    5. The longer you spend in the company the more stupid you will feel. You will be out of touch with highly important skills you learn at other companies and even in excel classes at school.
    6. The company hires 1.5 people per day, because there are so many dissatisfied employees. Probably 4/5 people I have come across are actively looking for new employment.
    9. No real sense of team. It really does feel lonely after a while especially if you had to relocate and your closest co-worker is far away.

    My advice to any college graduates or people with some sort of ambition who are on the job hunt: Skip this job and keep waiting for a better company!

    Advice to ManagementAdvice

    Understand that many people are highly talented and skilled in performing job functions other than merchandising and you will stop having such a high employee turnover.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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