Rosen Hotels and Resorts

  www.rosenhotels.com
  www.rosenhotels.com

Rosen Hotels and Resorts Reviews

Updated 29 September 2014
Updated 29 September 2014
14 Reviews
2.4
14 Reviews
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Harris Rosen
13 Ratings

Employee Reviews

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  1.  

    It's just all right...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Orlando, FL (US)
    Current Employee - Manager in Orlando, FL (US)

    I have been working at Rosen Hotels and Resorts full-time (more than 8 years)

    Pros

    The benefits are great with low-cost health plan with amazing coverage. There are opportunities to volunteer. Team members are supportive and friendly.

    Cons

    The management is a toss-up as some managers handle their jobs better than others. The company encourages internal growth, but actual actions are different. I once interviewed for a position and was told not taken serious with 3 years in the hospitality industry after migrating from a similar field of 4 years.

    Management is inconsistent in disciplinary action. They are supposed to be step-by-step advancements; however, management frequently skips steps in the documentation when it is suitable to them and any write-up or higher punishment results in a freeze on transfer opportunities.

    If you leave your current position and you do not like the new job, management will work against you to prevent you from transferring to another department or transferring.

    There is a strong encouragement to participate in extracurricular activities, but management frequently schedules team members in a way that makes it very difficult to participate then if you do not participate you are criticized by your peers and management for not doing so.

    Advice to ManagementAdvice

    Be more consistent in handling documentation. Management should not be allowed to abuse documentation as a means to hold employees back.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    They don't care about there associates at all!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Orlando, FL (US)
    Current Employee - Security Officer in Orlando, FL (US)

    I have been working at Rosen Hotels and Resorts full-time (less than an year)

    Pros

    they have none working here is for last resort or for people who have lost all hope in life..

    Cons

    All of them there management is really terrible....
    hourly wise none of there positions are worth it..

    Advice to ManagementAdvice

    pay more and u would get quality employees but at that pay rate what else can u expect from ur associates!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Orlando, FL (US)
    Former Employee - Bartender in Orlando, FL (US)

    I worked at Rosen Hotels and Resorts part-time (more than an year)

    Pros

    coworkers were some great people

    Cons

    only hires part timers so they don't have to offer health insurance yet will work you full time hours
    management didn't know what they were doing

    Advice to ManagementAdvice

    clueless

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Technician in Orlando, FL (US)
    Current Employee - IT Technician in Orlando, FL (US)

    I have been working at Rosen Hotels and Resorts full-time (more than 5 years)

    Pros

    I believe the benefits are fair for the area. Overall everyone around here is very nice, and I do believe Mr. Rosen really does care for his employees

    Cons

    The pay is a little lacking, and the benefits have dropped over the years

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I work at Rosen Plaza and it's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Orlando, FL (US)
    Current Employee - Front Desk Agent in Orlando, FL (US)

    I have been working at Rosen Hotels and Resorts full-time (more than an year)

    Pros

    Willy Michel is a Manager, he's amazing at training you on the need to knows and he trains you until you get it. He preps you for just about any/ever situation. You have some freedom. It's not all bad at the desk.

    Cons

    Sometimes it seems like the Managers aren't willing to help to help you on certain situations and you feel stuck and they hate when you go above them to someone else without asking. Other departments depend on you for something that isn't your job. You have to deal with guest that can be more than just "rude".

    Advice to ManagementAdvice

    When associates come to you seeking help/advice at least TRY to help. Don't give a bad suggestion for us to run off of and tell to the guest.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Run like a family business, but you're family the owner doesn't like.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Receivable in Orlando, FL (US)
    Former Employee - Accounts Receivable in Orlando, FL (US)

    I worked at Rosen Hotels and Resorts full-time (more than 5 years)

    Pros

    This is an easy place to get hired and start a career. Through hard or better quality work, it is easy to shine brighter than your peers. The culture is welcoming and warm from the start, making you feel like part of a family. As with most places I have worked, the company's legacy and beginnings are inspirational and motivational through the first years. Health insurance is cheap compared to other companies.

    Cons

    There is often little room for advancement. Pay is uncomfortably lower in all departments than industry averages. Management is deeply rooted and most in charge have been with the company for ten or even twenty years. This is bad for the adoption of new ideas or dynamic corporate strategies. They would rather promote a moldable yes-man who can cut costs than someone who could make the business run better.

    The culture has created an overwhelming feeling of resentment as more and more is asked of you for less rewards. For example, the company cut back bonuses, raises and benefits each time they expanded and during each economic downturn. They also cut back employee conveniences like breakfast in the cafeteria (even though you had to pay for what you ate). When business returned and profits recovered, benefits and bonuses never came back, neither did breakfast and raises we're cut in half. Health coverage is questionable because your only choice is to visit the Rosen-owned medical center.

    Finally, the entire company is run on horribly unreliable software. From reservations to accounting to convention planning, this software costs Rosen more money, man hours, guest and client recoveries than anything else under his roof. Every department relies on it to function. I have worked for many big companies that are stuck in this same situation. To be better, you can't be the same as everyone else.

    Advice to ManagementAdvice

    Cut costs with better and more efficient practices, not cheaper and less effective ones. Look to promote people who can challenge current methods, not just those who can follow the same outdated procedures. Reward performance, passion and creativity at every level. Pay attention to the inefficiencies in every required employee action; there are hundreds of unnecessary cost drivers in almost every employee's daily routine.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Manager in Orlando, FL (US)
    Current Employee - Engineering Manager in Orlando, FL (US)

    I have been working at Rosen Hotels and Resorts full-time (more than an year)

    Pros

    Great hospitality/customer service experience
    Diverse team of employees of all backgrounds/experiences
    Fun environment

    Cons

    Relatively low pay
    limited opportunities for advancement

    Advice to ManagementAdvice

    Encourage your employees to be career oriented and create opportunities for growth

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Boss that thinks he's God!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Orlando, FL (US)
    Current Employee - Cook in Orlando, FL (US)

    I have been working at Rosen Hotels and Resorts full-time (more than 5 years)

    Pros

    None. Maybe the experience to know what it means to have a crappy job.

    Cons

    They play with your emotions and your paycheck. There no such thing as a full-time position.

    Advice to ManagementAdvice

    Get a life! We are not your slaves, we are the one's that make you look good. Many times, we actually know more than you do!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Food and Beverage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL (US)
    Former Employee - Anonymous Employee in Orlando, FL (US)

    I worked at Rosen Hotels and Resorts part-time (more than an year)

    Pros

    The only reason I'm approving the CEO is because honestly I don't think he knows half of what goes on in his hotels anymore. The big bosses keep all that stuff away from him if possible because it would affect their bonuses if he actually started staffing his hotels correctly or paying people what they are worth.

    Cons

    -Will keep everyone but one of two people part time so they don't have to provide health insurance, yet schedule everyone full time hours. Why do certain people get insurance while others don't, yet they are working the same hours?
    -always understaffed
    -positions stay open for months because they don't want to hire someone, when the current employees can just pick up the slack. saves them money.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Could Be Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Rosen Hotels and Resorts part-time (more than an year)

    Pros

    Has all the resources to be better. Great associates to work with. Great money because it's a convental hotel. There were some incredibly smart and innovative individuals there who have potential to promote Rosen Hotel and Resorts as a world class hotel. Harris Rosen is a good man, and likes to instill good core values.

    Cons

    Management was terrible. Many people in management lacked substantial experience, but got lucky so they landed the job. Luckily there was a strong staff to make up where management lacked. Inconsistent money, if you're working on a tipped employee. Doesn't really give a chance for good employees to move up.

    Advice to ManagementAdvice

    Actually hire people with experience, and not just base off of interviews.

    Doesn't Recommend
    Approves of CEO

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