SCC

www.scc.com

SCC Reviews

Updated 28 January 2015
Updated 28 January 2015
67 Reviews
2.3
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SCC Chief Executive James Rigby
James Rigby
26 Ratings

Review Highlights

Pros
  • pays mortgage can't think of anything else (in 3 reviews)

  • Good people get recognised and do well (in 4 reviews)


Cons
  • No promotion, no career progression, no pay rises, no recognition of your worth as an employee, no prospects, no job security, poor management (in 17 reviews)

  • No pay rise in 5 years despite moving to a more technical and responsible position (in 9 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    As a new starter I have been made to feel very welcome, and like the direction the company is going in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning and Development Advisor in Birmingham, England (UK)
    Current Employee - Learning and Development Advisor in Birmingham, England (UK)

    I have been working at SCC full-time (less than a year)

    Pros

    A successful and hardworking culture.
    Willing to invest time and effort in to doing things properly.
    A high number of staff are long serving (10+ years).
    Down to earth people, who are themselves in the workplace, but still work hard.
    Takes corporate social responsibility seriously.

    Cons

    Policies and premises could do with being modernised - however, this is being worked on.

    Advice to ManagementAdvice

    Stay open to change, and the additional success that modernisation of the business can bring. Definately going in the right direction.

    Recommends
    Positive Outlook
  2. 3 people found this helpful  

    I really do not get the negative reviews....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SCC

    Pros

    SCC are a family business so there is an appreciation for individual style and contribution and a dynamic approach to decision-making and moving forward. There is no unnecessary bureaucracy and the staff are "can do" people. They are both friendly and helpful, which creates a positive and productive working environment.

    Cons

    The Birmingham location is a little tired in places though there are facilities programmes to upgrade these.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    A rewarding place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Event Coordinator
    Current Employee - Event Coordinator

    I have been working at SCC full-time (less than a year)

    Pros

    You get to learn about cutting edge technology which is really fascinating. There is a nice friendly atmosphere and people are generally happy to help you out, regardless of department. Charity dress down days and other communal activities are a nice perk, along with some rewarding employee benefits (restaurant and hotel discounts etc.). We often socialise outside of work too which I really like.

    Cons

    The inter-department communication is poor and that does mean delivering projects on time is made more difficult.

    Advice to ManagementAdvice

    A better time-in-lieu policy would be appreciated and increased inter-department communication.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    New Starter - 1 month in review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect
    Current Employee - Solutions Architect

    I have been working at SCC full-time (less than a year)

    Pros

    SCC has an incredible scope of diverse people working across their sites, this all comes together during the induction session, where you quickly comprehend the vision and scope of where they are now and where SCC want to be going. Personally, my review is that the company what’s to committed to getting the SCC brand up there with the big players, and if your 'on-board', then you can contribute to this, and get that satisfaction that you can contribute.

    Cons

    Like any business challenging to significantly compete in the ‘Cloud’ market (my role is cloud focused), this journey is not an overnight accomplishment. On-boarding could be more structured (this is a wider issue, not just with SCC), but if you want to know an answer to a question, just ask… be motivated to make that effort, you can get answers pretty clearly and quickly.

    Advice to ManagementAdvice

    I'm pretty new here, so it’s not logical at this stage to rationalise manager methodology yet

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Positive so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SCC full-time (more than a year)

    Pros

    My time here has been positive thus far. It seems like a lot of negative reviews have come from engineers or warehouse staff. I can only comment on my own experience here, and as a recent member of the team SCC does seem like a good company to work for.

    There is opportunity for progression (even if it isn't a direct promotion) via training and courses. I guess it is more about seeing the opportunity in your job, rather than waiting for someone to give it to you.

    Experiences with senior management have been very positive; CEO seems very friendly, in fact most sen. management do. Of course, there is the odd grumpy or rude manager/director etc. but you'll get there at any company.

    Day to day work is good, and I fortunately work in a fun and positive team with very friendly people. As a whole, other staff/colleagues are friendly too.

    Cons

    -You do need to ask for extra opportunities etc. Don't wait to be given pay rise/training etc. Just go and get it.
    -Like with other big companies, things do move slowly.
    -Birmingham campuses are out-dated and a bit grim, but there is work to improve this.

    Advice to ManagementAdvice

    Keep improving the staff experience. Happy staff = increased productivity.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Happy days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software in Birmingham, England (UK)
    Current Employee - Software in Birmingham, England (UK)

    I have been working at SCC full-time (more than 3 years)

    Pros

    I'm really impressed with SCC. It's had a really good year and continues to grow and develop. With the company's growth and successes has come my own. I have been promoted and had a pay rise in 2014. This is how businesses should be when things are going well for them. The restructure has been very positive and ensured that the right people are in the right places, getting rid of the non-performers. SCC is highly recommended

    Cons

    Not many. The main office is tired looking and the employee benefits need adjusting, other than that Snr management are responsive to the change and you can see the improvement in how SCC now operates and performs. Leadership is much stronger than in past years due to changes in management from the restructure and new people. Overall, I am very happy

    Advice to ManagementAdvice

    Company values could do with a refresh

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Please speak to someone before you join

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Change Manager in Birmingham, England (UK)
    Former Employee - Change Manager in Birmingham, England (UK)

    I worked at SCC

    Pros

    There isn't any. Really isn't. Staff at non management level really good. You will build extremely strong bonds with them. It's a bit like survival of fittest and you need a few team mates to get you through each day

    Cons

    Staff turnaround is about 70-80% if that don't get your alarm bells ringing. I'm not sure what will.
    If you work within DCS then you will realise how unethical the company is. Senior management with conflict of intrest, for example, two key areas of business has the same director. I'll let you all read between lines there.
    The treatment of staff is the worst I seen anywhere by far. They preach company policy when suits them, then bully, victimise staff to manage them out of company. The ones I seen could easily have a case against company but because they been bullied into fearing the company they make no noise and leave. There really isn't nothing good to say unless you have a decent line manager like me who taught me a hell of a lot things. But there are probally less than 1% of people like this within the company. So you maybe better off doing the lottery. The service desk are managed by all women, and it really is diva style management.
    Seriously advise people who may of got the fake promises from HR, do not touch company. Really don't. Those who have no choice, join, do the bare minimum. Going above and beyond remit and performing gets you no further than doing bare min.
    Please consider speaking to an ex employee before joining, plenty of them will offer you the right advise prior to joining, just search for them on LinkedIn.

    Advice to ManagementAdvice

    Get rid of the current senior management ruining good staffs life's for personally bonuses. Value your staff, treat them as humans and not slaves.
    and understand if you give your staff poor tools, don't expect excellent results. Look at the turn over of staff and senior management. Senior management hasn't changed but staff have and things still don't work. Root cause of issues is the management not the the staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    BAD COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distributed Support Engineer in Croydon, England (UK)
    Current Employee - Distributed Support Engineer in Croydon, England (UK)

    I have been working at SCC

    Pros

    It has been noticed and noted that the SCC company have in past couple of month been trying to counter the negative reviews made by current and past employees concerning the treatment of staff and business practices. There have been reviews from October, November & ongoing, sourcing, all or most from SCC HQ in Birmingham area, giving 100% positive remarks to up the % of the company’s, Knowing what i know and have seen the practices, the reaming reviews of previous employees & current of SCC. These negative remarks i can echo and reaffirm as true. Which had already been said on glassdoor , as it is cross the country broad and wide.
    Across the board all that is said as cons are all true from those that where brave enough to make a comment and that know of glassdoor website . Where past and present employees can make comments of company’s around the globe about there employers, company’s and other public domain websites.

    Company’s are measured performance not only on the service that may be given but also may be time sensitive, known as SLA (service level agreement), this is a binding contract or agreement to provide services in parallel with allotted time, so it is time sensitive work. Therefore a binding legal contract between SCC and the customers. This is a common rule in the service industry of IT.

    It has already been mentioned a number times on reviews on glassdoor, that these agreements or contracts have been broken or breached through illegitimate means of using technology as a tool of wrongdoings, for profit and gain, moving goal post as a quote by others. Time is a constant, but with the aid of a digital world and computers they are able to edit time, data, fact and figures to become a variable like a radio tuner so times, data fit within untrue times and dates. This would be done front line over the phone, remotely or behind the scenes & onsite. Via the groups international call-center based in Romania, where staff there are trained in how to manipulate edit figures & data making a square pegs fit into round ones, cost saving exercise to makeup of the company’s low resources & bridging gaps through these methods.

    Cons

    1 Don’t have to pay contract penalties fines to the customers for calls falling out of SLA, which goes toward.s profits and gain. Which is substantial over the years.

    2. Don’t have to employ correct amount of staff or resources to do jobs, hence limited existing staff would have to be stretch wide and thinly across the country, having to be forced and bullied to do so. Covering long miles to service the customers. Ignoring health & safety concerns.

    3. How can so few staff do so much work in a short time, never mind to do the jobs assigned. Considering the amount of customers to service for which are considerable amount and the geography to be covered by the field staff. Getting the most out of the few, using the above.

    4. Then on the flip side the staff would be hit with the same statistics stick that they break themselves, when company want you to go further and longer without breaks to do more jobs under compromised and wrong methods. If you complained it would be escalated.

    5. Avoids paying huge fines back to the customer for missing SLA,s. Which is linked to the SLA and time and services given to the customers. These saved SLA,s fines are artificially saved via the above practices, and all go towards mass profits.

    6. They close calls manually over the phone giving untrue data and times and say that the PDA is not working, when it actually is, but exercises like these are used commonly. I could go on.

    7. Ordering parts to calls when not needed to mitigate a job to give more time for a fix, when it cannot be fixed first time.

    8. As described staffs ETA would be edited and modified, with or without the staff on the field knowing, which in essence compromises that persons actual where about. Seconds, minutes, hours forgotten and days lost, using electronic editing on their systems.

    9. Sometimes managers and call-center behind the scenes would manipulate onsite times even though that staff members still travelling would be over a hour away from site, call-center would put them as onsite on the system, even though not there yet. Therefore to save the SLA time.

    10. Staff would be compromised by using these methods in proving their actual whereabouts, the company declare them as missing or unknown whereabouts, as the system can be edited, time and resources can be deleted from jobs. A lot happens behind the scene. Hours become minutes or even lost. Playing god with the clock and employee’s hours.

    11. The existing staff would often be called on their days off to help the already low resources which was impossible to maintain the SLA through normal means without the company editing the data and the clock, using technology to backdate adjust to make it look like jobs where done within time or SLA, which was always false.

    12. The SLA is time sensitive variable in which is how most companies are measured and service their customers for a financial return. This in affect is manipulated for financial benefits, in running a business within its own means leaner and low costs in employing lower number of employees.

    13. The customers range from private to public domains, infrastructure to name a few, backbone to the IT systems to which puts its trust and finances towards as part of trusted contracts.

    14. At the end of the day they are customers of SCC & connected practices are a public concern.

    15. In using the above practices, they are able to outbid any competitors for their business from these customers, by providing a service for less money through unethical means as described above. This in affect is an unfair and is not level playing field with competitors of the same area.

    16. Unfair for people looking for work that is required to do through normal means. Being told that no jobs available, this is untrue as there is more actual physical work available than what is declared to the outside world and how the work is really fulfilled. It may be mentioned that staff would have to travel far and wide to get to destinations (numbers do not add up, figures are fudged).

    This continues with the company business and treatment of its staff

    1. Sending staff to jobs without specified & required training or know how to work on customers equipment, as the kit with warranty would be void if not qualified, but this would be ignored by the managers and call-centers. Therefore to pretend they know what to do when they actually don’t, hence doing more damage than good.

    2. The call-centers help-desk in Romania proving a so called assistance to the staff in the field wasn't able and not fit for purpose in helping as they didn’t know what they were doing from lack of training themselves.

    3. Editing & playing god with timelines of the customers and staffs data & figs.

    4. Enforcing half hour lunches when it should be an hour, within long days.

    5. Being told not to have lunch, ushered along to do more calls with little rest.

    6. Using bullying tactics to or-castrate the company’s low resource in ratio with the amount of work and coverage to get there, therefore bridging gaps. Hence fudging the figures, to get end goal under artificial means.

    7. Using the groups call-center in Romania to or-castrate its staff via managers and OTL, s (operational team leaders) to manipulate data, facts, figures, and times.

    8. complaints would be compromised and spun and with a pressure point in counter of anything said about the above, hr & managements, otl,s biased against what may be said or produced by staff against the company.

    9. To the point where a hatchet man may be employed to deal with you if you are non-flexible or not co-operative with the company practices, asking to many questions raised of the company, ex-police or army persons employed to deal with you. Using their past resource against you.

    10. If you are non-compliant with what you are told to do, you are deemed a problem and life would be made difficult for you, if you rub shoulders with the right people and do as you are told its all good, but to work a lie on this scale makes not just company of bad practices but you are assisting them with it all, that doesn't deem well with me.

    11. Is this an exclusive, or is it a well-known practice.

    12. Being told to do something that is said to be ok, as quote a “unwritten rule” , which in affect is compromising you at a later date, this is a inbuilt pressure point or entrapment practice. Example of this is claiming expenses, There is a file on everyone.

    13. you may find yourself in a room compromised witnesses or representation. Hushed up with a counter complaint about you, with goals to scare you.

    14. Contract says that you are entitled to a annual appraisal, this never happens in reality. But your always ignored in real time anyway of any issues or concerns you may have.

    15. I could go on, just the tip of the ice burg, iam afraid to say.

    16. With what has been said, not just by me, but also others saying similar issues, practices and treatment within the company. Without me saying on what this activity is called, i will leave it with readers to make an onion on what that is, but i and others have experienced and seen the same.

    17. Managers do not practice what they preach, data protection rules broken.

    Advice to ManagementAdvice

    If i have to give advice to which is not my job to, but here it goes.

    The above is well known practices, even though poorly defended as a unknown from top to tail, this is true and is well practiced for company’s and groups advantages as described briefly.

    We are all human, if cut we all bleed red, treat people like human beings, rights to do business the right way. Listen to staff when things are bad or wrong. Conscious is a terrible thing to live and sleep at night with. Mines clean how’s yours. To treat people badly as described is not cricket, is stating it mildly.
    Employs the right quantity of staff to do jobs, not short cutting society for actual jobs that are available, this is a concern for a more than one reasons for the public for starters. Therefore providing a business service with low resource than the norm.
    Don’t treat staff like criminals when they come with concerns about the company.
    Like a famous quote from a well know super hero, (spider man) with great power comes with great responsibility.
    There’s no point in giving advice to the management because it’s well re-hurts activity with clauses in place with excuses to cover-up. Its all part of the same mechanical wheel, top to tail.
    Many fingers in many pies, all bases are covered.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    I really do not get the positive reviews......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SCC full-time

    Pros

    The management are all a 'can do' and 'will do' and 'must do' management which is good till you realise you have not been provided with the tools to complete the job in question safely and quickly.

    Cons

    Scc are a family run business, but it ends there. They could not care if you missed your wife's funeral at all, they'd question why do you need to go to the funeral. Honestly . The company keeps stepping backwards time and time again. Most unfriendly management I have ever worked with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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