SYKES

  www.sykes.com
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SYKES Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

2.6 294 reviews

53% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(159 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility(in 22 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment(in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic(in 11 reviews)

  • Team managers are selected due to their stats, very poor management(in 8 reviews)

294 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    No recommendations!!

    Anonymous Employee (Current Employee) Fayetteville, NC (US)

    ProsIt's a job.
    Beats minimum wage

    ConsThey "Say" moving up within the company is one is Sykes good qualities. This is not the case at Fayetteville 1.
    Lack of communication.
    Horrible attendance policy.... "what type of job doesn't accept doctors notes"
    Horrible Interview process
    This place is so unorganized
    It's a disgrace to call centers everywhere
    They hire anyone off the streets.!

    Advice to Senior ManagementVisit the site and obtain employee feedback. I'm sure not all Sykes sites operate like this one.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    The people you work with are your only incentive.

    Customer Service Representative (Former Employee) Lakeland, FL (US)

    ProsSteady paycheck, competition, flexible shifts

    ConsOutdated equipment, unfriendly front office, disgusting bathrooms, no appreciation

    Advice to Senior ManagementMy advice is to spend a week as a CSR or Team Manager to really understand your employees. You have no idea.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

     

    Leadership

    Technical Trainer (Current Employee) Fayetteville, NC (US)

    ProsOpportunities, friendly environment, good location

    ConsMiscommunication, contradicted policies, organization and schedules

    Advice to Senior ManagementCommunication is one of the important keys for success.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Positive, but not paid enough.

    Anonymous Employee (Current Employee) Tampa, FL (US)

    ProsFlexible work environment. Exceptional leadership.

    ConsThe pay isn't commensurate with the job requirements.

    Advice to Senior ManagementGet rid of the salary caps, promote faster, reward success and punish failure.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great way to start your career, if nothing good happens to you in 2 years - time to move on!

    Anonymous Employee (Former Employee) Cluj-Napoca (Romania)

    Pros- great start of a career
    - very good promotion opportunities, if you are really good
    - very nice atmosphere
    - nice collective (in general)
    - access to lots of products you can test (depending on the client you work for)
    - constant trainings
    - nice source of income for the first years of your career

    Cons- doesn't know about employee motivation, they wait for their clients to do this for their people
    - doesn't care about employee's retention
    - management is not experienced
    - works through friendships
    - lack of transparency

    Advice to Senior Management- you would need a more experienced management, that can bring a fresh vision
    - value your employees more, you let them go way too easily
    - train yourselves and accept you are not perfect and you still have things to learn

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    you only got a promotion if you knew the right people

    Bank Agent (Current Employee) Lakeland, FL (US)

    Prospromote from within, salary, work environment

    Consyou were only able to get promoted if you knew someone higher up, and once your a tenured agent they switch up the metrics and goals to try and get you out the door

    Advice to Senior Managementstop treating your tenured agents like crap, and treating new ones like gold

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Very poor place to work .. but ok to get first experience in this field.

    Customer Service Representative (Former Employee) Eugene, OR (US)

    ProsPay adequate, not spectacular, by any means. Use this place to get your first experience, then go elsewhere to continue your career - this place is a dead-end.

    ConsI never received a cent of any of the bonuses that were promised. Very adversarial work environment. Management and client focus so much on upselling that customer service falls by the wayside and is a secondary issue at best. Regardless of how many clients ask to speak to your manager to give you kudos, you still live or die career-wise based upon how much upselling of the client's services you do, and how great you make the client look, regardless of how badly screwed over the end user was, how many calls it took to finally get through to for client to finally get some help said client, godawful hold times, etc. A survey with a mark of 7 out of 10 will sink your numbers big-time and ruin your willingness to recommend score. It takes several almost perfect scores to offset a bad one. Employee morale is incredibly low. Even the best at sales constantly afraid of losing their jobs. Employee turnover is very, very high, that should tell you something. Many have resumes out seeking other employment opportunities, even if it means lower pay.

    Advice to Senior ManagementKeep your word to your employees. Pay them bonuses in a timely manner. De-emphasize sales, or at least make all those uneccessary meetings and special training classes you require about sales and closing techniques. Stop coddling and holding up as heroes employees willing to deceive the customer just to get sales. You may be surprised how many of those sales fall off as customers realize they've been 'had'.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good BPO Company for starters.

    Technical Support Professional (Current Employee) Quezon City, National Capital Region (Philippines)

    ProsGood working environment and the people are friendly.

    ConsLow salary and no annual increase.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Customer Relations Representative

    Customer Service Representative (Former Employee) Lakeland, FL (US)

    ProsTrainer was wonderful but didn't really teach anything. Very awesome co-workers and always having a party or something. Great benefits and promotes from within.

    ConsHR and the girls that are at the front desk are a piece of work. The girl at the front desk always has an attitude and a smart mouth.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Worst job ever

    Team Manager (Former Employee) Greenwood, SC (US)

    ProsIt paid the bills.

    ConsPoor management from the top down. Everything was horrible. No consistency and very ineffective policies.

    Advice to Senior ManagementListen to suggestions from employees.

    No, I would not recommend this company to a friend

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