SYKES Reviews

Updated 21 September 2014
Updated 21 September 2014
336 Reviews
2.2
336 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
179 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A company managed by inferior people who will only employ even for inferior people..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sydney
    Current Employee - Customer Service Representative in Sydney

    I have been working at SYKES full-time for more than 3 years

    Pros

    My particular assignment was in was easy breezy, I had lots of free time to do other things (which shall go undescribed), but this pro is specific to me.

    Cons

    My experience was that they didn't promote according to merit. My businesses don't, unfortunately, but this company takes the cake. The out-going supervisor employed his old school friend --- who was SO illiterate he couldn't spell simple words correctly. Neither could he type more than 10 words a minute. The old school friend brought the whole show into collapse when the client (whose offices we worked in) fired Sykes and got a fresh team. The "old school friend", hired unmeritoriously, has been unemployed ever since.

    Advice to ManagementAdvice

    Develop a culture of sensing talent and giving recognition and reward for it. Realize that hiring on the basis of friendship can cause loss to the company and, as I witnessed, loss to your own job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Call centre contracted to Westpac Bank. Laughable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Agent  in  Gold Coast
    Current Employee - Inbound Customer Service Agent in Gold Coast

    I have been working at SYKES full-time for less than a year

    Pros

    Young, fun, group of people to meet/ work with.
    Learning about financial products/banking
    Its easy to get away with not doing any work as the managers are total airheads.

    Cons

    Management are absolutely useless and it will ruin your time at work. Staff have been underpaid for a month and it won't be corrected for months as team managers are very unhelpful. You will be thrown in the deep end with little training and no support. Team Managers will not answer questions, you are told to look it up whilst customers are getting angry on the phone awaiting a simple answer to be confirmed when you are unsure. You will deal with abusive customers everyday and when they ask to speak to a manager the managers will make excuses to speak and have you deal with them in other ways. You may not be comfortable with the work you are undertaking and you will still be trained into extra departments (e.g complaints line) without a choice and with no pay rise. You will be Never will be appreciated for doing good work only spoken to when you are being coached on how to reach unrealistic targets. Thing I have learnt most over the year is Westpac is actually a terrible bank so be prepared to deal with complaints and abusive customers. After 6 months if you are always well behaved and have good statistics you can apply for a team manager position where you will earn a massive increase of 50 cents per hour. There is no where to progress from team manager. This is essentially a call centre who has no real connection with Westpac bank.

    Advice to ManagementAdvice

    Team managers are first point of contact for all employees. Hire competent people with management experience, not people with neck and face tattoos who are looking for the 50c pay rise per hour. I've never seen such a massive staff turn over at a workplace, it's clearly because the staff are just treated as numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    BEST job of my LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Top Performer  in  Manchester, TN (US)
    Current Employee - Customer Service Representative Top Performer in Manchester, TN (US)

    I have been working at SYKES full-time for more than a year

    Pros

    I have been at this company for a full year now, and in the past year I have come to realize this company is amazing.
    1. Sykes work from home cares for it's Employee's a great deal in many ways.
    2. Management cares about you as a person and your success .
    3. I have grown in this company quickly in the past year and I could not work for better people. Sykes give you so much room to grow and I love that the most about this company. NOT ONCE have I felt that I was in a dead in job.
    4. I love not having to leave my home
    5. The perks and bonuses are amazing love winning things too :-)
    6. I love working in the team setting together achieving GOALS
    7. Your voice never falls on deaf ears here
    8. This company creates a work environment where you want to do your best and then some for the team and the company..
    9. Training was in depth and you knew you were prepared
    10. Work life balance can be achieved depending on your shift selection

    Cons

    1. I do wish for one thing better benefit options.

    Advice to ManagementAdvice

    ♥!!!!!KEEP IT UP!!!! ♥

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    The pay is biweekly which is great. They have opportunities for promotions. After six months of working there, you get a raise

    Cons

    You will have no kind of social life, or life period, outside of this job. The hours are horrible. Too many unnecessary rules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    It was a learnful period

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Cluj-Napoca (Romania)
    Former Employee - Team Leader in Cluj-Napoca (Romania)

    I worked at SYKES full-time for more than a year

    Pros

    You canlearn a lot about a multinational company. (e.g. Feedback, KPIs)
    i was surounded by competent people, regarding their job. We could reach fine results.

    Cons

    I missed a company culture based on values.

    Advice to ManagementAdvice

    I know you do your best in having a functional company. Give a thought on life values. Be aware that every gesture you make comunicates aboult your values.Don not allow gossiping. This are reflected through the employees.

    Very though but I think it would help the company a lot: Lead by example.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Generally friendly and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Claims Associate  in  Fort Smith, AR (US)
    Current Employee - Electronic Claims Associate in Fort Smith, AR (US)

    I have been working at SYKES full-time for less than a year

    Pros

    Steady work. Good chance of promotion.

    Cons

    Low pay for the skills required.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Tampa, FL (US)
    Current Employee - Supervisor in Tampa, FL (US)

    I have been working at SYKES full-time for more than a year

    Pros

    Great Management Team, and great work-life balance.

    Cons

    Inconsistent pay compensation. Due to "system gliche" you are not able to receive your max incentive bonus, even if you earned it.

    Advice to ManagementAdvice

    Not just listen to employees about Payroll issues, but act upon them more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative  in  Greenwood, SC (US)
    Current Employee - OMDA Representative in Greenwood, SC (US)

    I have been working at SYKES full-time for more than a year

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Good for the people at corp, bad for the rest of us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst
    Former Employee - Operations Analyst

    I worked at SYKES full-time for more than 5 years

    Pros

    The people are nice and team players, everybody is focused in delivering good work

    Cons

    No growing inside the company, unless you are part of Chuck"s circle or you are the protege of VP of operations for the regions, the rest of the vps do not have any real power inside the company

    Advice to ManagementAdvice

    Please get more good people in the top, Chuck is great but there are only limited ideas to where the company can grow, and the company is static towards new business models, and are solely focused in maintain margins than to look for real and outside the box ways of earning more dollars

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Great opportunity to get real customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager  in  Milton-Freewater, OR (US)
    Current Employee - Sykes Team Manager in Milton-Freewater, OR (US)

    I have been working at SYKES full-time for more than 3 years

    Pros

    Lots of opportunities for advancement if you are willing to chase them. Performance focused environment that really strives to provide the best opportunity for the agents to excel and develop.

    Cons

    Difficult to get time for personal problems. Sketchy tracking of metrics that are used to evaluate agent performance.

    Recommends
    Negative Outlook
    Approves of CEO

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