SYKES

www.sykes.com

SYKES Reviews

Updated 29 January 2015
Updated 29 January 2015
400 Reviews
2.3
400 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
214 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Liked my job very much......Customer Service is No.1 to me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Westpac Banker in Maitland, New South Wales
    Former Employee - Westpac Banker in Maitland, New South Wales

    I worked at SYKES part-time (less than a year)

    Pros

    Great for somebody who is young & related or a friend, looking for a job.
    Great for a job until you find the right job!

    Cons

    Management/Team Leaders & SME (Subject Matter Experts, that is) are 95% under 25yrs. Lacking people skills within adaptability, maturity within leadership skills especially. Poor training. NOT flexible at all. Blame Westpac for restrictions & never take it front on.
    NOT

    Advice to ManagementAdvice

    Read all feedback & take it on board.
    Employees depend on trusting the BRAND they work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A company managed by inferior people who will only employ even for inferior people..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sydney
    Current Employee - Customer Service Representative in Sydney

    I have been working at SYKES full-time (more than 3 years)

    Pros

    My particular assignment was in was easy breezy, I had lots of free time to do other things (which shall go undescribed), but this pro is specific to me.

    Cons

    My experience was that they didn't promote according to merit. My businesses don't, unfortunately, but this company takes the cake. The out-going supervisor employed his old school friend --- who was SO illiterate he couldn't spell simple words correctly. Neither could he type more than 10 words a minute. The old school friend brought the whole show into collapse when the client (whose offices we worked in) fired Sykes and got a fresh team. The "old school friend", hired unmeritoriously, has been unemployed ever since.

    Advice to ManagementAdvice

    Develop a culture of sensing talent and giving recognition and reward for it. Realize that hiring on the basis of friendship can cause loss to the company and, as I witnessed, loss to your own job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Call centre contracted to Westpac Bank. Laughable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Agent in Gold Coast
    Current Employee - Inbound Customer Service Agent in Gold Coast

    I have been working at SYKES full-time (less than a year)

    Pros

    Young, fun, group of people to meet/ work with.
    Learning about financial products/banking
    Its easy to get away with not doing any work as the managers are total airheads.

    Cons

    Management are absolutely useless and it will ruin your time at work. Staff have been underpaid for a month and it won't be corrected for months as team managers are very unhelpful. You will be thrown in the deep end with little training and no support. Team Managers will not answer questions, you are told to look it up whilst customers are getting angry on the phone awaiting a simple answer to be confirmed when you are unsure. You will deal with abusive customers everyday and when they ask to speak to a manager the managers will make excuses to speak and have you deal with them in other ways. You may not be comfortable with the work you are undertaking and you will still be trained into extra departments (e.g complaints line) without a choice and with no pay rise. You will be Never will be appreciated for doing good work only spoken to when you are being coached on how to reach unrealistic targets. Thing I have learnt most over the year is Westpac is actually a terrible bank so be prepared to deal with complaints and abusive customers. After 6 months if you are always well behaved and have good statistics you can apply for a team manager position where you will earn a massive increase of 50 cents per hour. There is no where to progress from team manager. This is essentially a call centre who has no real connection with Westpac bank.

    Advice to ManagementAdvice

    Team managers are first point of contact for all employees. Hire competent people with management experience, not people with neck and face tattoos who are looking for the 50c pay rise per hour. I've never seen such a massive staff turn over at a workplace, it's clearly because the staff are just treated as numbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Career Path and Commitment to Employees

    Cons

    Long hours can be stressfu;l

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Higher Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Great Place to develop your career

    Cons

    You will feel in love with the company

  7.  

    Dream Job, dream company-Hands down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)
    Former Employee - Customer Service Gaming Specialist in Terre Haute, IN (US)

    I worked at SYKES full-time (less than a year)

    Pros

    The company has a strong sense of seeing each employee prosper and develop into the best agent you can possibly become! As long as you keep your supervisor in the loop and communicate, you should not have a single complaint!

    Cons

    There is no room for technological issues in this or any work at home position. With that being said the position can be very stressful due to the company's systematic issues on a daily basis, which can make an already stressful job-a horrible experience!

    Advice to ManagementAdvice

    Fix the system issues and develop support or a more feasible window for employees when they too have tech issues due uncontrollable circumstances.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great facilities, low or no increase

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Facilities are great. They have great processes and workflows that i am able to apply to my current job.

    Cons

    salary increase are minute even with promotion. Learning and development services only for managers.

    Advice to ManagementAdvice

    Bring back the annual appraisals and not profit sharing.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I really liked working there!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Grundy, VA (US)
    Former Employee - Customer Service Representative in Grundy, VA (US)

    I worked at SYKES

    Pros

    Good pay for the work you do, dress the way you want to except on days that important people was going no to be there you had to dress fancy.

    Cons

    After training I got the hours from 4pm to 2am. I HATED those hours, to hard on people during the scoring part of the calls.

    Advice to ManagementAdvice

    Lighten up on the call scores, not every call can Be less than 5 min and perfect!

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great company with great leadership and wonderful people - Allows you to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Tampa, FL (US)
    Current Employee - Anonymous in Tampa, FL (US)

    I have been working at SYKES full-time (less than a year)

    Pros

    I love my job and the work I do. The team is great. I cannot say enough about the people - they are wonderful in so many ways: smart, hardworking, honest. Company leadership has solid plans for growth and they invest in their people! What's not to love?

    Cons

    I am a tough "grader," but I honestly cannot find anything that is lacking.

    Advice to ManagementAdvice

    Keep doing what you are doing. It is obvious that you care.

    Recommends
    Positive Outlook
    Approves of CEO

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