SYKES Reviews

Updated 27 August 2014
Updated 27 August 2014
336 Reviews

2.2
336 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
178 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Sumter, SC (US)
    Former Employee - Customer Service Representative in Sumter, SC (US)

    I worked at SYKES full-time for less than a year

    Pros

    The company take their time and train their employees

    Cons

    remaining your tone when dealing with a difficult customer.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Do not care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time for more than 3 years

    Pros

    Friends made. Flexible hours.

    Cons

    Take, take, take and continue to ask for more work for less money. Upper management making high end dollars with little or no raises for those who are generating the business. Little chance for growth.

    Advice to ManagementAdvice

    Make the call center environment more inviting and appealing to work in. Bathrooms were gross and disgusting and the building was not very attractive. And old mall / warehouse feel. Would you personally work in these settings? I bet the answer is no. So why do you expect your employees to be okay with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Management Sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Sykes provides flexible hours .

    Cons

    If your looking to grow with the company find another job. Management is always changing. Management never wants to be bothered and are always in "special meetings." There are no pay raises no matter how great your work is. Misinformation is given to employees from Management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Do not overlook the ones that work hard to do their job right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deposits  in  Wise, VA (US)
    Former Employee - Deposits in Wise, VA (US)

    I worked at SYKES full-time for more than 5 years

    Pros

    The people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    Cons

    Insurance was not that good.

    Advice to ManagementAdvice

    More advancements would be good.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Run AWAY!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time for less than a year

    Pros

    Can't think of any...Oh, the Bathrooms were clean.

    Cons

    Terrible hours/pay with no negotiation. Terrible treatment by supervisors in a pass-the-buck environment. A Place filled with empty promises to advance, but what they fail to mention is that advancement only comes to those on the good ole' boys system...oh, and also without a raise.

    Advice to ManagementAdvice

    tear it down and start over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Shocking Abuse of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  La Canada, CA (US)
    Current Employee - Customer Service Representative in La Canada, CA (US)

    I have been working at SYKES full-time for less than a year

    Pros

    Health benefits (which you pay for) working from home

    Cons

    Ignorant, power mad and tyrannical supervisors, who dish out verbal warnings on a daily basis. Really crap systems which go down several times per day (2003 server) . Lack of professional management, don't tell you about shift bids then schedule you to work during your vacation and NEV ER EVER one word of apology when they screw up . Just tell you it is somehow your fault. This company should be called The Matrix, you are left in doubt that you are just a POS to them. Human rights abused every day. No respect at all for the people who are making them money

    Advice to ManagementAdvice

    Please remember that the people you are bullying and harassing over minor infringements, like a warnings for being a couple of minutes over your break time are the same people who, on the same day, work maybe 20 minutes after midnight shift ends to resolve customer issues, like true professionals. Please remember when an agent screws up it is morally wrong to deny a credit especially if that mistake costs a customer several hundred of dollars. If Rogers find out you will be getting the company into big trouble and this is called theft which is illegal in this country. Because of the ridiculous pace of change in plans for their customers, and when 4 different supervisors give 4 different resolutions to your problems, it is really not acceptable to ding agents with a verbal warning when the supervisory level itself is totally confused....how do you think we feel? Are you not aware how this engenders such negativity among agents. Instead of communication through chat on an ad hoc basis when at least 1/7th of agents are off work, why not aspire to an intelligent form of communication, like emails so we can actually be reliably informed about what we are supposed to be doing before we actually receive warnings for failing to do it. Oh yes and when I have been informed that I have been given approval for a vacation week, please do not then inform me by posting a schedule for me to work the week before the vacation; and when I query it, THEN proceed to tell me it is not approved. In our business this is known as BS and this company is drowning in it.. Corporate structure is kept tightly under wraps so you never know who to turn to when you are being bounced around (that is why they do it). Finally the decision makers in this company are rank amateurs who don't know how to deal with people, communicate effectively, negotiate fairly. They only know how to manipulate and brainwash, because they themselves are lap dogs doing the dirty on agents for a career move, whilst selling their souls in the process. In a career spanning over 40 years I have pages and pages of excellent references and recommendations, have worked in senior management and got outstanding reviews from my clients, I have ALWAYS been treated with respect. Even with this company I have a high 90's customer satisfaction rate. However, I would not recommend my worst enemy to work for this company and I would recommend any and all my fellow worker to seek legal advice (plenty of no win no fee lawyers out there) to sue this company for shocking abuses and practices (which they always blame on their client ...which is even more BS). Apart from health benefits I would mark Sykes at -5 in all areas however I doubt they have minus scale in this survey. So many new agents (under 6 months) out on stress leave it is so bad and they use a lot of disabled and rural employees as they have little employment options, thereby enabling them to abuse them more. Sykes will not recruit in Ontario any more as they have to pay 12.10 per hour for home based agents in this province. So now they are recruiting on the west coast (where I am sure they will be taking advantage of temporary foreign workers).. So be warned they copy the friendly welcoming behaviors of other more reputable companies but once you have hit 4-6 months then they start trying to brainwash and abuse you. Stand up for yourself and give back as good a you get, otherwise working for thee morons will destroy your confidence and make you physically sick, like they have done to so many good people. .As for me, I am outta here EI or no EI, nothing is worth this kind of life with Sykes, free to rebuild a career and reputation without these corporate leec hes sucking out your lifes blood. Sad that they are even allowed to operate in a country like Canada. Hope this gives you the full picture about this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    You can't last here for so long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Cluj-Napoca (Romania)
    Current Employee - Customer Service Representative in Cluj-Napoca (Romania)

    I have been working at SYKES full-time for less than a year

    Pros

    It's easy to work here.

    Cons

    Bosses like the employees to be stressed sometimes with no point, they can't see you stop, even if there's nothing to do, the goals ar unachievable unless yo do extra unpaid hours, they tell you can rise in the company but only if there is not a sister of someone asking for the same place you are asking for. It really sucks. If they would like people to stay longer they wouldnt break the balls with idiot issues. They don't put value in the happiness of employees, also they dont' care of the opinion of their workers that may improve their procedures and daily tasks.

    Advice to ManagementAdvice

    At least for what they pay, it's just a work for pass a while, I couldn't stand it for more than a year.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    They promise everything to get you there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Cluj-Napoca (Romania)
    Former Employee - Customer Service Representative in Cluj-Napoca (Romania)

    I worked at SYKES full-time for more than a year

    Pros

    Conpany needs Native speakers for different languages. HR does not even bother looking at CV and experience and they promise everything to get you there. Impossible to move on due to lack of staff

    Cons

    Conpany needs Native speakers for different languages. HR does not even bother looking at CV and experience and they promise everything to get you there

    Advice to ManagementAdvice

    Hire Management!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great people

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    Great people, learned a lot of skills working with client.

    Cons

    Can be high intensity, but in the end it's worth it.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative  in  Fort Smith, AR (US)
    Current Employee - Call Center Representative in Fort Smith, AR (US)

    I have been working at SYKES full-time for more than a year

    Pros

    It pays more than average for the area, and is a simple job

    Cons

    The management makes everything unnecessarily stressful and difficult. The building is absolutely disgusting, and they continuously run off the cleaning staff. Roaches, mold, fleas, etc. They refuse to work with you on the scheduling unless your stats are flawless. 100% everything. So, if they assign a shift you can't work, guess what? You're getting fired because they won't help you get to a shift you can work. On top of that, the 'benefits' all count against you, and HR continuously misrepresents how things work.

    Advice to ManagementAdvice

    Stop hiring management for filler, as it makes for bad management and poor scores.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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