SYKES Reviews

Updated 16 October 2014
Updated 16 October 2014
352 Reviews
2.2
352 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
188 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Hard to communicate with team leads, and have poor management (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Run AWAY!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (less than an year)

    Pros

    Can't think of any...Oh, the Bathrooms were clean.

    Cons

    Terrible hours/pay with no negotiation. Terrible treatment by supervisors in a pass-the-buck environment. A Place filled with empty promises to advance, but what they fail to mention is that advancement only comes to those on the good ole' boys system...oh, and also without a raise.

    Advice to ManagementAdvice

    tear it down and start over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    You can't last here for so long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cluj-Napoca (Romania)
    Current Employee - Customer Service Representative in Cluj-Napoca (Romania)

    I have been working at SYKES full-time (less than an year)

    Pros

    It's easy to work here.

    Cons

    Bosses like the employees to be stressed sometimes with no point, they can't see you stop, even if there's nothing to do, the goals ar unachievable unless yo do extra unpaid hours, they tell you can rise in the company but only if there is not a sister of someone asking for the same place you are asking for. It really sucks. If they would like people to stay longer they wouldnt break the balls with idiot issues. They don't put value in the happiness of employees, also they dont' care of the opinion of their workers that may improve their procedures and daily tasks.

    Advice to ManagementAdvice

    At least for what they pay, it's just a work for pass a while, I couldn't stand it for more than a year.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    They promise everything to get you there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cluj-Napoca (Romania)
    Former Employee - Customer Service Representative in Cluj-Napoca (Romania)

    I worked at SYKES full-time (more than an year)

    Pros

    Conpany needs Native speakers for different languages. HR does not even bother looking at CV and experience and they promise everything to get you there. Impossible to move on due to lack of staff

    Cons

    Conpany needs Native speakers for different languages. HR does not even bother looking at CV and experience and they promise everything to get you there

    Advice to ManagementAdvice

    Hire Management!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Forget about Sykes. There are plenty of better companies to work for in Budapest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Budapest (Hungary)
    Former Employee - Anonymous in Budapest (Hungary)

    I worked at SYKES full-time (less than an year)

    Pros

    -Regular working schedule on normal hours.

    Cons

    - Very few possibilities to actually do your job in helping the customers due to the very restrictive company policy, which at the same time lacks transparency, leading to employees being able to provide nothing more than lip-service to the clients.
    - Lack of true leadership who dare to defend those workers who are in a vulnerable position, in case of an uneven conflict, harassment or bullying.
    - No chances for advancement.
    - Wages are a laugh in relation to the stress level one has to put up with (two people doing the job of five).
    - No recognition of and use for ones talents, nor any appreciation for the efforts one puts in, unless one belongs to the manager's board's favourites.
    - Favouritism.

    Advice to ManagementAdvice

    - Built a service structure in which we actually can do our job helping the customers.
    -See the qualities and appreciate the efforts of EVERY employee EQUALLY, and not just of those you "like" for superficial reasons of status, appearance or "sociability".
    -Pay the employees at the lowest stratum of the hierarchy more wage, when they need to do almost double work due to teams being understaffed.
    -Take action when employees get bullied or harrassed by their direct superiors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    If you have no life

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    The benifits are a great price

    Cons

    They do not ask and do not care about your schedule. Ex. Childcare or continuing your education

    You are only allowed 4 days off every six months and if you want more days it is up to multiple people and if you meet their goals to get days off.

    They want you to provide great customer care, but wheb your issues need resolved they tell you to call a number no one answers.

    Advice to ManagementAdvice

    Ask people their availability before hiring.

  7.  

    Started well, going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peterborough, ON (Canada)
    Current Employee - Customer Service Representative in Peterborough, ON (Canada)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The health Benefits with Blue Cross, most of your co-workers are awesome but thats all that can really be said.

    Cons

    When I started you made more then minimum wage and got raises, now the wages have frozen and your making the minimum which isn't enough to live off. If you can get customers to purchase new services you can get a bonus... but don't expect it to be paid out to you for over 6 months. Good luck getting the extra dollar for your schedule adherence because there will always be something that throws it off.

    Your scheduled hours will fluctuate even if your shift claims to be fixed hours and they are unwilling to work with your needs if you have no vehicle causing some employees to walk home at midnight on an hour + walk no matter if you have health concerns, are male or female (even if pregnant). Do NOT expect to have any help.

    They don't care that it's a non-scent environment, if you are allergic you better be prepared to loose hours that they will not reimburse you for and will count against you and not do anything against those that violate the scent policy even if it forces co-workers to go to the hospital.

    They require you to do over 20 things on one call which most customers have absolutely no interest in allowing you to do and you can be penalized even if you do everything right because the customer didn't like how you did it.

    Endless company jargon with no importance that they require you to spout back t them at every meeting.

    Oh and the blue cross benefits are not helpful in most cases as most places require you to pay for the services first as the health care professionals (glasses, etc) do not take the benefits upfront.

    Advice to ManagementAdvice

    Give back the raises, be more flexible with employees schedules and pay more then minimum wage if your going to stress your reps out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Underpaid for amount of work and training does not prepare for over half live calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Lakeland, FL (US)
    Former Employee - Customer Service Agent in Lakeland, FL (US)

    I worked at SYKES full-time (less than an year)

    Pros

    Hiring process was long but welcoming pre-employment team is great! Team leads are awesome and very helpful as well.

    Cons

    Training was not satisfactory, spent majority of the time reading articles ver-batim and not enough hands on training, listening to calls and watching use of tools. Not enough pay for the demanding calls and all of the resources necessary.

    Advice to ManagementAdvice

    Most of the pre-employment and leadership is great! The training however was long yet not helpful at all when applied to live calls. Instead of practicing live calls and using our tools we spent most of our time reading articles. Time would have been better spent listening to live calls and watching pro agents use their tools and resources properly during calls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    msr

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    8 wks course so it gives you time to learn the software used and they test once a week to make sure you are learning the material.

    Cons

    The benefits are not as affordable as expected especially when the pay is pretty low already.

  10.  

    At Sykes I was a Customer Care Agent for AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Eugene, OR (US)
    Former Employee - Customer Care Representative in Eugene, OR (US)

    I worked at SYKES full-time (less than an year)

    Pros

    I loved assisting the customers and I loved my co-workers

    Cons

    I didn't like it that the customer care agent were trained for 7 weeks, but the corporate store and retail clerks were trained only 2 weeks. 75% of our calls were dealing with how the corporate/stores had messed up customer accounts.

    Advice to ManagementAdvice

    Train care agents and clerks the same way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Do not overlook the ones that work hard to do their job right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deposits in Wise, VA (US)
    Former Employee - Deposits in Wise, VA (US)

    I worked at SYKES full-time (more than 5 years)

    Pros

    The people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    Cons

    Insurance was not that good.

    Advice to ManagementAdvice

    More advancements would be good.

    Recommends
    Positive Outlook
    Approves of CEO

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.