SYKES Reviews

Updated 24 April 2015
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Employee Reviews

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  1. Great!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commu in Kathleen, GA (US)
    Current Employee - Commu in Kathleen, GA (US)

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love the Flexible schedule.

    Cons

    Sometimes you will get reassignments.

  2. Excellent! Great employer to work for, I love the company and the organization culture is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL (US)
    Current Employee - Customer Service Representative in Chicago, IL (US)

    I have been working at SYKES

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The work from home part of the job is great, it allows for a variety of needs to be served while wiring and managing a family.

    Cons

    None for me. As long as one works there assigned shift, there should be no problems.

    Advice to Management

    They are great!

  3. The Team Managers seem very inexperience when being professional. They only care about themselves and you "selling".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Lakeland, FL (US)
    Current Employee - Customer Service Specialist in Lakeland, FL (US)

    I have been working at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Casual work environment.
    Contracted with AT&T.
    They offer AFLAC at a discounted rate.

    Cons

    Reaching sales goals.
    For the amount of issues you deal with and solve, should be paid at least $12.00/hr.

    Advice to Management

    Have more training for Team Managers on proper work etiquette.

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  5. Helpful (1)

    Do not work for this employer!!!!!!!!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kingstree, SC (US)
    Former Employee - Customer Service Representative in Kingstree, SC (US)

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are a male, you will love the easy women that work there (sarcasm).

    Cons

    People frequently drink on the night shift when the AM's leave, Upper and lower management having sexual relationships with the workers, extreme favoritism shown, people selling and smoking marijuana on premises, training classes not being done properly, rampant cheating to gain stats, agents don't want to do their job because of low pay and extreme discipline shown on frivolous things. Constantly targeting people that they dont like to get them fired or forcing them to resign so that they don't have to pay their unemployment Do I need to say more?

    Advice to Management

    You need to take a serious look at the people that you have in higher positions. The majority of the problems is due to people not qualified being in positions and taking advantage of people that need the job. Most unprofessional company that I have ever seen in 20+years of working.

  6. Great place to work, grow and hone in your skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Promotions, leadership opportunities, open to new ideas, care about their employees

    Cons

    PTO policy could be revamped to have more time off per year quicker.

    Advice to Management

    Most companies of the size of Sykes have a standard 20 days PTO that comes into use after a year and then let 40 hours roll over. Something like this would be great.

  7. Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BPO
    Former Employee - BPO

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good facilities . great accounts

    Cons

    No annual increase new agents have higher salary than the vet agents.

    Advice to Management

    Bring back appraisal

  8. Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communicator Agent in Edinburgh, Scotland (UK)
    Former Employee - Communicator Agent in Edinburgh, Scotland (UK)

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    -International environment -meeting good people - found good friends
    -Good shifts - working hours are set and they stay so.
    -Permanent contracts -
    - learned many things

    Cons

    Most of the times you are left in an unorganised caos. There is always a problem that no one is able to fix or they fix it after a long time. Poor salary compared to the amount of work given. Supervisors' time is used moslty to fill papers of nonsense statistics. Company treats you like a schoolboy, sendind tons of emails about the same basic rules of DO and DON'Ts. No bonuses, low salary for multilingual agents. Nonsense procedures(for calling sick you have to call twice a day even if for example have informed them that doctor wants you home for a week. You won't be paid if you fail to do so.)
     I have never met someone (from agents to teamleaders) who's happy to work there.

    Advice to Management

    Try to keep workers happy to work there and don't count on the fact that even if you lose someone you can easily replace the person. Management is on the side of the client and overload agents of work. No motivation or incentives to workers. Everything is based on numbers and statistics, which is fair for a certain extend, but you are obsessed with it. ( sometimes it is only about it: it is preferred that an employer is a disaster doing his job, but arrives on time everyday, than a person who work his best everyday but is one minute late at work).

  9. Intense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Cluj-Napoca (Romania)
    Current Employee - Account Manager in Cluj-Napoca (Romania)

    I have been working at SYKES

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Colleagues, Work load, Schedule, Development, Oportunities

    Cons

    Lack of planning, no sanctions, poor management, low salary

    Advice to Management

    Be leaders.

  10. Rehire who believes he was wasted his life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Wise, VA (US)
    Former Employee - Customer Service Representative in Wise, VA (US)

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The hours would be the only good thing about this job. Some of the co-workers are ok enough to make it seem ok. My trainer was pretty good too.

    Cons

    I was a rehire at this pathetic company. My first time, I worked for about 2 years. Then I was the victim of attendance favoritism. They work with some people. There are other people they work with. The criteria is favoritism. They had enough to give bonuses to upper management but not enough to give raises. If you got an 8 on a survey instead of a 9 or 10, you were pulled off the phone and chewed out.

    The second time I worked there, I thought that I would like it better. There was a new client being serviced at this site and it seemed better. Then I hit the floor and found that it was much worse. Favoritism was still a problem. People who have no college degree are in upper management while those who do have college degrees are stuck being slaves.

    The only way you can move up within the company is if you are sleeping with somebody or if you are homosexual.

    Advice to Management

    Get rid of your bad attitudes. Listen to the employees. Be more careful of who you choose for a promotion. Also, learn to be reasonable.

  11. Was the worst company I have worked for. I was mislead what the job was when I started.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and paid training

    Cons

    Untrained team managers in many ways.

    Advice to Management

    Train all Team Managers in laws on Confidentiality

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