SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 15 November 2014
Updated 15 November 2014
369 Reviews
2.2
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
200 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    So so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at SYKES full-time (more than 8 years)

    Pros

    Great job for Customer Service reps who are looking for experience in the industry as well as people who want to advance their career. Sykes does promote from within so you can learn as much as you can from the various training and opportunities offered.

    Cons

    Once you reach management level, your job security if pretty much out the window. The company says they strive to promote from within etc. however, when people who have been with the company for a while reach a certain level and are seen as invaluable because of another company acquisition, they aren't considered important anymore regardless of how long they have been with the company.

    So, if you do strive for management, know that once you get there, your time with Sykes is limited regardless of your performance because the "new" company will be considered the golden children until the next acquisition. Lay offs are the norm now for management. Who wants to work for a company like that? Not me, which is why I have my resume out.

    Advice to ManagementAdvice

    Appreciate the people you have and stop making every new company you acquire and the people from that company the preferred ones. Treat everyone within the organization within respect and do a better job of communicating why all the lay offs happen.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)

    I worked at SYKES full-time (more than an year)

    Pros

    Pros? What's that at Sykes?

    Cons

    The corporate culture is based on intimidation and unfriendly manners. You won't learn much, there's basically no training and the leadership is nonexistent: your immediate superiors are basically there because they're somebody-more-superior's friend.

    Advice to ManagementAdvice

    Go get some managerial qualifications and some ethics and then come back to business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Not bad if you can meet metrics and deal with Stress, but outsourcing cost me my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in Pikeville, KY (US)
    Former Employee - TSR in Pikeville, KY (US)

    I worked at SYKES full-time (more than 3 years)

    Pros

    Decent Team Environment if you work FOR Sykes in their centers for the most part. Work at Home, I am not sure but based on what I have heard its completely different. You get to handle and fix issues for customers that can be satisfying in itself depending on the attitude of the customer.

    Cons

    Bad Calls or Customer contact can deter workers from wanting to do a good job. Meeting Metrics is more important than the Quality / Solution to the problem. Techs who meet Metrics regardless of whether or not the Customer is satisfied or problem resolved get rewarded, whereas the REAL Techs that fix the problems, that do not meet Metrics get penalized. This is NOT a good system to use. Whoever came up with this system needs to be tar and feathered. Pay is not that good in regards to the stress levels and overall work experience.

    Advice to ManagementAdvice

    Advice to Company: Reward your Techs for 'fixing" the problems and providing a good customer service to the community. Metrics do not mean as much as you think and Customers care more about solutions than getting rushed off the phone. Last but not least, stop the outsourcing. You are sacrificing quality for quantity (US Citizens do not like to talk to non-English (coherent) speaking people for the most part. Your contributing to the decline of the economy in the USA. Stop being greedy and start helping your country / fellow Americans rather than hurting them.

    My advice to Management: Treat your Team Members with respect in ALL situations. Work with them not against them and you will have better results. Difficult problems take time and consideration to fix. Stop penalizing your techs for trying to fix problems. Customers stay longer and spend more money with companies they feel are "trying" to help them. Pay your people more and they will do a better job and feel better about their self and the company they work for.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Great place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Positive environment! Continued mentoring and support throughout my career with Sykes. I really enjoyed my colleagues while working with Sykes. Sykes is a very large BPO...but it never felt too large, if you know what I mean. Chuck Sykes instills the sense of camaraderie...even though Sykes employees are 60K+ strong!

    Cons

    Don't really have any to share.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    It's a great company so far..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    I had just moved to the Lakeland area when I got the job at Sykes about a week later. The training was organized and very knowledgable. The managers are nice and very helpful. Also, the front desk employee is very upbeat and sweet which keeps everyone in a positive attitude. I have been able to make friends in the area and also network and leave great impressions for future roles and possibilities.

    Cons

    The only bad thing I have to say about the company, well location is that we only had 2 weeks of training instead of the regular 7 weeks that they give Customer Service Agents coming in. It kind of rushed us out on the floor, but all in all we learned what we needed through the training and trial and error.

    Advice to ManagementAdvice

    A chance for career growth would be nice as well as a mentor program for those who potentially want to grow within the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Allentown, PA (US)
    Current Employee - Customer Service Representative in Allentown, PA (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    Fairly easy work. Nice working conditions. Building is in good shape as is the call floor. Other employees and managers are very nice and easy to work with.

    Cons

    Pay rate is low for the work we do.

    Advice to ManagementAdvice

    Pay rate is way below other companies in the area.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Underpaid and not worthy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Technical Support Engineer in Shanghai, Shanghai (China)
    Current Employee - Bilingual Technical Support Engineer in Shanghai, Shanghai (China)

    I have been working at SYKES full-time (less than an year)

    Pros

    - Experience and improve in negotiation skills
    - only conversation skill improve

    Cons

    - there is less opportunity to be promoted if your mother tongue is Chinese or English.
    - not much no reward for good performance, does not worth with it
    - underpaid

    Advice to ManagementAdvice

    Improve management and promotion to employee

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    No support when externally placed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Maarssen (Netherlands)
    Former Employee - Customer Service Representative in Maarssen (Netherlands)

    I worked at SYKES full-time (less than an year)

    Pros

    You are hired easy, you have to work very hard and no support, deal with the organisation you are working at

    Cons

    They have no other clients than Fujitsu, so when you are ended there, the contract will be ended too

    Advice to ManagementAdvice

    Find more clients and help your employees for a better work life balance

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Management Sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Sykes provides flexible hours .

    Cons

    If your looking to grow with the company find another job. Management is always changing. Management never wants to be bothered and are always in "special meetings." There are no pay raises no matter how great your work is. Misinformation is given to employees from Management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Do not care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Friends made. Flexible hours.

    Cons

    Take, take, take and continue to ask for more work for less money. Upper management making high end dollars with little or no raises for those who are generating the business. Little chance for growth.

    Advice to ManagementAdvice

    Make the call center environment more inviting and appealing to work in. Bathrooms were gross and disgusting and the building was not very attractive. And old mall / warehouse feel. Would you personally work in these settings? I bet the answer is no. So why do you expect your employees to be okay with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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