SYKES

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SYKES Reviews

Updated 19 August 2014
Updated 19 August 2014
327 Reviews

2.2
327 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
172 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Easy work but shady coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Sumter, SC (US)
    Former Employee - Customer Service in Sumter, SC (US)

    Pros

    The money was okay. Starting pay was 9.00. You were guaranteed 40 hours so that was a plus. The job itself wasn't hard. Avoiding the drama with newsy coworkers was more of the goal of the day. But overall my personal experience was okay.the training period was fun also.

    Cons

    Too much workplace drama especially with the younger aged coworkers who were really immature. Long shifts.

    Advice to ManagementAdvice

    Provide more training on workplace etiquette. Develop more realistic schedules.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    BEWARE OF THIS COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent I  in  Mandaluyong City (Philippines)
    Former Employee - Customer Service Agent I in Mandaluyong City (Philippines)

    Pros

    At least you have a job in order to put food on the table. Aside from it, Nothing more.

    Cons

    Everything you could ever imagine. Unprofessional management employees, unfair compensation. my advice to current employees is to sue this company. Find out everything suspicious and report to NBI (National Bureau of Investigation). two birds in one stone, you can help fellow Filipinos free themselves from these menace and probably make some money out of it.

    Advice to ManagementAdvice

    Stay put and wait for the wrath of Karma.

    Negative Outlook
    No opinion of CEO
  3.  

    Exciting experience while enriching the lives and experiences of clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Agent  in  Lakeland, FL (US)
    Current Employee - Inbound Sales Agent in Lakeland, FL (US)

    Pros

    friendly staff, room for advancement, competitive salary plus commission, healthy competitive environment, etc

    Cons

    this is for someone desiring to pursue a business career; not for someone with design career in mind.

    Advice to ManagementAdvice

    thank you for the opportunity and all the assistance that was offered and aide that was extended.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Awesome...Training is awesome and so is staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Training is awesome and so is staff

    Cons

    i don't have anything bad too say

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Don't ever work here! EVER!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative  in  Fayetteville, NC (US)
    Current Employee - Member Service Representative in Fayetteville, NC (US)

    Pros

    It's better than working minimum wage and it's a sit down job.

    Cons

    The company cares more about numbers and than it's employees!! You get punished for being out of work even though you have a legitimate reason. Too much stress for the pay. Management sucks! You have to work in any weather situation...i.e. had to come to work in a snow storm "because the client need us". So we have to risk our lives for the client's needs. I've never worked in a more horrible call center.

    Advice to ManagementAdvice

    Care about the employees more!! We have lives too!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Management Desk Analyst  in  Lakeland, FL (US)
    Current Employee - Operations Management Desk Analyst in Lakeland, FL (US)

    Pros

    -Moving up is pretty easy
    -More professional than other call centers

    Cons

    - It's a call center
    - Pay isn't the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Sucks !!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Sit down
    Down Time
    In the mall

    Cons

    Low pay
    Harrassment
    No help
    One pay raise

  9. 1 person found this helpful  

    It's a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent  in  Sherbrooke, QC (Canada)
    Current Employee - Call Center Agent in Sherbrooke, QC (Canada)

    Pros

    The pay is not THAT bad and coworkers are really nice. Thats all. Really.

    Cons

    Stressful, customers are abusive, change of queue non-stop with a day of calls back to back then the day after nearly nothing, the blind leading the blind *Really, the supervisors are terrible*

    Advice to ManagementAdvice

    Make sure the supervisors are people who have worked in the departement for more than one week... I don't care if they can small talk and calm the employe, if they cannot help with the system and know nothing about what is the job on the floor, they are worth nothing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Good for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)

    Pros

    great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment

    Cons

    No security for tenure, low salary

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Love hate relationship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You start at $9, you can bonus off sales for TV, Internet & Home Phone and now if you add a line of service and if your surveys are good. They give an example of an extra $1,600+ in bonuses every month. If you want to move up they will do all they can to get you there. They have an "exchange" for employees in need where there is food and clothing and much more for those who need it all for free. The site director is extremely friendly and they all have an open door policy. It's mandatory full time with optional over time. You get an hour lunch and tons of schedules to choose from. They will also work with those in the army or in school.

    Cons

    The bonus off of sales sounds great but it is EXTREMELY hard. Some customers get mad, sometimes there is absolutely no way to offer to customers. And if you don't offer you get wrote up. They are more concerned about making sales then they are of their actual customers having their issues fixed. They cut the highest bonus that was over $300 down to $75 and below that used to be over $200 and now it's $55 and the lowest bonus for WTR (willingness to recommend AT&T) is down to $45 from over $100. So they cut that back a lot. It's a call center. It will literally make you hate your life. You just have to weigh the bad and good, it sounds amazing when you start and you are like Why would any one ever leave?!? This place is amazing!! Then 6+ months down the lone you are like, How do I escape?

    Advice to ManagementAdvice

    Stop pushing so hard on making sales that it makes your employees want to quit. There is more to our customers than selling them things. I would definitely say look into changing the way your TMs bonus so that it's better for the employees and management. I absolutely loved my job until you threatened me about sales.

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