SYKES

www.sykes.com

Employee Reviews

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  1.  

    Assist mobile customers with accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Little Rock, AR (US)
    Current Employee - Customer Service Representative in Little Rock, AR (US)

    I have been working at SYKES full-time (less than a year)

    Pros

    Great bonuses just take a while to get them

    Cons

    Gets repatitive and hold quick

    Advice to ManagementAdvice

    Have weekly challenges

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I was able to harness my people and client management skills as well as understand the processes in a BPO industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Mandaue City (Philippines)
    Former Employee - Senior Account Manager in Mandaue City (Philippines)

    I worked at SYKES

    Pros

    The benefit was good for the employee and for the family and the client and management ensure that the employee is equipped with the skills before they are placed in a job. The training is comprehensive as well as the certification process. The time off for a vacation leave is 20 days for the first year and 30 on the succeeding years while the sickness leave is 20 days. Of these total 50 days, 20 days can be converted to cash if the employee will not be able to use it. There are performance incentives that run weekly, monthly, quarterly and a merit increase annually. The company encourages internal hiring for vacant positions, thus employees who have good performance has a huge chance to be promoted. Prior to this there are developmental activities that would improve whatever inherent skills an employee has. Overall, aside from a working shift, the rest are great.

    Cons

    I am working on an overnight shift for almost 9 years because the client is in the US region so the time zones are just opposite.

    Advice to ManagementAdvice

    So far there is a win-win situation so the management just needs to continue programs that promote work-life balance.

    Recommends
    Positive Outlook
  3.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chavies, KY (US)
    Former Employee - Customer Service Representative in Chavies, KY (US)

    I worked at SYKES part-time (less than a year)

    Pros

    Health issuance, flexible work hours, easy work.

    Cons

    Location, a lot of traffic

    Recommends
    Positive Outlook
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  5.  

    Good learning experience, but oftentimes frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)

    I have been working at SYKES full-time (more than a year)

    Pros

    People are extremely friendly.
    The Communications department does their best to make the environment as enjoyable as possible with contests, activities and special treats.
    Managers understand there must be a work-life balance, and they will help out with any schedule accommodations for study reasons.
    Great importance is given to education and personal development through language and Cisco courses, as well as career path options within the company itself.

    Cons

    Communication between departments and between managers and employees is lacking. Information is improperly compartmentalized sometimes, which leads to surprises and emergencies.
    The company philosophy struggles between aiming for quality or quantity when it comes to the recruiting process.
    While the benefit package has been growing, the salary is lagging behind other companies in the same field.

    Advice to ManagementAdvice

    Focus more on hiring quality employees than simply mass hiring. This will help slow down attrition rate.

    Recommends
    Negative Outlook
  6.  

    Recommend fully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier One Tech Support in West Pasco, WA (US)
    Current Employee - Tier One Tech Support in West Pasco, WA (US)

    I have been working at SYKES

    Pros

    Easy to get full time, overtime offered, great managers (coaches). Very flexible, works with you in emergencies, offers benefits at low cost. Working from home is amazing.

    Cons

    Vision benefits are a little hard to use. Computer I was sent is a little wonky at times
    Pay should be based on state. I only get a little less than $.50 cents more a hour then min wage making $10 a hour but others in other states make a few dollars more than min wage so $10 is a better pay for them than for me .

    Advice to ManagementAdvice

    Train a bit longer and jeep updated materials

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Mixed Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - "A Support Role" in Fort Smith, AR (US)
    Former Employee - "A Support Role" in Fort Smith, AR (US)

    I worked at SYKES full-time (more than 3 years)

    Pros

    You could miss over 2 weeks before they term you (which I didn't). Most Team Managers are young so if you are buddies with them they treat you differently.

    Cons

    Pay is horrible. The people, in leadership, there are very immature and they treat you like children. The company 'promotes' you to 'leadership' roles such as OJT lead or SME, HR assistant or interim Team Managers without pay raises. They pay base minimum of the 'salary' they can by the laws in place for Team Managers. You never get a title change even if you are in any role except Team Manager. How do you hold someone accountable for something if they never sign a job description? Example of OJT leads that are in charge of a classroom of 25 ppl. This is a manager role with the job duties they have. The corporate leadership never know what's going on on site.

    Advice to ManagementAdvice

    Act like adults.

    Doesn't Recommend
    Negative Outlook
  8.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC (US)
    Current Employee - Customer Service Representative in Fayetteville, NC (US)

    I have been working at SYKES (less than a year)

    Pros

    Nice and friendly environment. clean, hour lunch. easy to get promoted without previous experience and degree.

    Cons

    not considerate when it comes to weather conditions and sickness. if missing 3days without a doctor return to work order, you might as well don't return. pay is only 9.00 bucks and not worth the pay especially when you have to many systems to learn. might as well apply for at&t directly for 10-14 bucks an hour: Reading CSP makes the handle time higher. Need to have individual department for Sim replacement.

    Advice to ManagementAdvice

    be considerate when it comes too (sickness, weather conditions) and delete telegence

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Good Idea, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New York, NY (US)
    Current Employee - Customer Service Representative in New York, NY (US)

    I have been working at SYKES full-time (less than a year)

    Pros

    working from home, thats it

    Cons

    Horrible infrastructure, lots of game-playing and showing of favoritism, you have to kiss butt to get anywhere, long mundane hours of dealing with disgruntled people, "coaches" sit around and gossip while the slaves row the ship, paid the lowest possible

    Advice to ManagementAdvice

    RUN YOUR COMPANY, YOU'RE GOING TO LOSE IT

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    We appreciate the feedback... it all helps

  10.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Lakeland II in Lakeland, FL (US)
    Current Employee - Customer Service Representative Lakeland II in Lakeland, FL (US)

    I have been working at SYKES

    Pros

    Bonus once u hit 3rd tier

    Cons

    Big liars, promote and then demote for no reason, if u try to fight it they tell u fl Is at will state so they promote and demote when they want to, alot of favoritism my. Half the people who are manager don't know a damn thing and should be on the phones, upper management VERY unorganized and don't know how to treat people, if you want to move up kiss alot of but

    Advice to ManagementAdvice

    Listen to your employees who know what they're doing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good for part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home
    easy
    no commute

    Cons

    Very low wage
    High stress
    low hours

    Recommends
    Neutral Outlook
    Approves of CEO

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