Sam's Club Reviews

Updated 29 October 2014
Updated 29 October 2014
1,122 Reviews
3.0
1,122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
357 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 48 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 39 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 57 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Sam's Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Produce Associate in Allentown, PA (US)
    Former Employee - Produce Associate in Allentown, PA (US)

    I worked at Sam's Club part-time (more than an year)

    Pros

    Everyone gets along with each other, Managers are awesome.

    Cons

    They aren't any cons to be honest, you just got to do your job and just worry about your work, if you do that you will enjoy this job.

    Advice to ManagementAdvice

    They are great

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    AWESOME PLACE TO WORK!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club

    Pros

    Everything is awesome when you're working for Sam's Club!

    Cons

    Everything is better when you are part of a team.

    Advice to ManagementAdvice

    Keep doing what you are doing!

  3.  

    Love.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sam's Club

    Pros

    Pay. Promotions. People. Food. Friends

    Cons

    Large. Slow to get things done.

    Advice to ManagementAdvice

    Amazing.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club part-time (more than an year)

    Pros

    great place to shop not much bad things i can say

    Cons

    theres no cons what so ever

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Mixed opinions about Sam's Club.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Floor Associate in Jackson, TN (US)
    Former Employee - Sales Floor Associate in Jackson, TN (US)

    I worked at Sam's Club full-time (more than 5 years)

    Pros

    Opportunity for advancement. Most members and customers become like family because you see them so often. Customers are more pleasant to deal with that Wal-Mart customers. If Management likes you, then they are easy to work with.

    Cons

    Management needs more training. Some employees are easily "blacklisted". Open door policy not properly implemented.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Seasoned retail professionals stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Sam's Club part-time (more than an year)

    Pros

    You make great friends. There are folks from all walks of life. It's a job.

    Cons

    The pressure to get "credit apps & cash rewards" don't match up with rewards. Ice cream sundaes for the most sign-ups? really? Other companies pay CASH in your paychecks for such efforts. Many employees don't believe they'll ever see their "samshare" again. Older folks, the cement floor is a killer.

    Advice to ManagementAdvice

    Increase what the rewards are for hard work. Stop treating employees like they're in kindergarten.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Pretty good job, could have more opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Owasso, OK (US)
    Current Employee - Sales Associate in Owasso, OK (US)

    I have been working at Sam's Club full-time

    Pros

    Most everyone is friendly, opportunities to learn different areas of merchandising within the club and about sales, decent wages, get to know a wide variety of people, closes in the evening, closed major holidays, employee stock purchase plan, and yearly bonus

    Cons

    Moody managers, mangers have to work many 12 to 15 hour workdays, DISORGANIZATION, focused more on quantity of work rather than quality, keeping areas staffed is not a priority, high turnover rate, customers who complain nearly get anything they want for free, unable to schedule to appropriately satisfy number of members, Sam Walton's message and culture has been forgotten

    Advice to ManagementAdvice

    Club managers should have training that assists in being better able to delegate tasks and manage stress, high turnover rates for clubs should be investigated, audits should be finalized as soon as possible, even if the manager doesn't like the number, could have a healthier and better variety of products, should put a better emphasis on having morning and evening team meetings, should not encourage management to give product freely to a member if there is no fault on Sam's club's part, simplify the inventory process, get to know Costco customers, what they like about it, and how they think Sam's club could improve, set better and more realistic deadlines, prepare better for events, and have a timetable set for all rollouts and stick to it

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Grapevine, TX (US)
    Current Employee - Cashier in Grapevine, TX (US)

    I have been working at Sam's Club part-time (less than an year)

    Pros

    Not bad pay. Laid back environment. Opportunities for growth, and other departments.

    Cons

    Trying to get every customer for membership renewals and upgrades.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Unstable leadership at the top of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Sam's Club full-time (more than 8 years)

    Pros

    Great associate culture. Competitive salaries. Community service.

    Cons

    Continuously cut payroll from the clubs, while demanding higher results and member service standards. Major restructures from the clubs all the way to divisional level every few years. Leadership from the MKT level up are very out of touch with what's happening in the clubs.

    Advice to ManagementAdvice

    Have open honest conversations with assistant managers. Without retaliation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Steady

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club

    Pros

    When it's slow you have free time to stand around

    Cons

    Low pay, a lot of busy work with lifting

    Advice to ManagementAdvice

    Increase pay

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