Sam's Club

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Sam's Club Reviews

Updated 18 August 2014
Updated 18 August 2014
1,004 Reviews

3.0
1,004 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
300 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 45 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 33 reviews)


Cons
  • Once you become salaried forget having work life balance (in 24 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Jenkins, KY (US)
    Current Employee - Sales Associate in Jenkins, KY (US)

    Pros

    Liked meeting new people and the hourly wage wasn't bad.

    Cons

    Didn't like pushing Sam's Club plus cards on everyone, they clearly didn't care.

    Advice to ManagementAdvice

    Hire more help, I was very busy!

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good at First

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Robinson, PA (US)
    Former Employee - Anonymous in Robinson, PA (US)

    Pros

    Friendly co-workers who understand when you have an issue that needs resolved. Easy-going customers and familiar faces.

    Cons

    Every person in management is basically related to each other. Couples as supervisors and their best friends as managers. Don't expect to advance any time soon. You will have to pick up the slack of management on a daily basis, but this happens at most companies so nothing out of the ordinary. Low starting pay that you cannot live off of. Nearly impossible to get a full-time position.

    Advice to ManagementAdvice

    Bring in more than half a dozen full-timers for a building that contains over 100 workers. People will focus on their work more than goofing around and focus more on being there for the long run.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Good place to work, hard work will take you far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - advancement opportunities
    - ability to transfer any where in the country
    - pay isn't bad
    - strong culture- but is starting to change over the last few year

    Cons

    - long hours
    - no work life balance
    - home office direction sometimes seems like they have no idea what its like to be in a club, because they dont

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Okay, Recommend not working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Clerk  in  Denton, TX (US)
    Former Employee - Front End Clerk in Denton, TX (US)

    Pros

    Good wages and benefits. That is about it.

    Cons

    Hard to get promoted or even switch departments unless extra friendly to management. Experience and willingness to work doesn't go as far. I was going beyond my position status, to fix equipment or cover other departments with no reward. Managers only care about pushing plus memberships and credit cards to raise their yearly bonuses. Employees come second, be prepared to find another job if you are making your quota for plus memberships and credit cards.

    Advice to ManagementAdvice

    Consider the employee, not just the quota for plus memberships and credit cards.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services Associate  in  Chicago, IL (US)
    Current Employee - Member Services Associate in Chicago, IL (US)

    Pros

    Working with great employees, start off pay is decent if you have previous experience, some of the members you get remind you exactly what it is to be "happy to help!" It's refreshing. Some members make your day!

    Cons

    Training needs to be more detailed... down to the smallest thing... ESPECIALLY for Member Services. I've hit my 5 months with the company and I'm still finding out what NOT to do... AFTER I do it. I hope it doesn't reflect poorly on myself. You will sometimes have to deal with the occasional disgruntled member, but that's anywhere you work... Also constantly getting heckled to get Cash Rewards and Credits. We try and utilize the tools we have, we fail, and still get told we have low productivity. Our store is hitting the 1 year anniversary of its opening, so it's still slow and we don't get as much members as we should. Which is creating problems everywhere.

    Advice to ManagementAdvice

    You need to communicate better with your employees if you have a concern with them directly, don't have a COS deliver the concern, and you need to take complaints more seriously.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not a bad job, could be better!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Checkout Supervisor, COS
    Current Employee - Checkout Supervisor, COS

    Pros

    Pay is decent for retail in this area (above minimum wage), benefits aren't terrible for full timers. There is a lot of room for movement between positions, as there is a large variety of jobs to choose from in the building.

    Cons

    Management is struggling, making it difficult for the whole club to run. We're understaffed, which is also presenting a challenge. But those who actually work are working very hard to make things better. Unfortunately, there isn't a lot of recognition for those people who work so hard to hold things together.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    It is a rewarding experience because the members are very loyal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Greeter  in  Columbia, SC (US)
    Current Employee - Greeter in Columbia, SC (US)

    Pros

    meeting and talking with vast amount of people.

    Cons

    getting an understanding from other employees

    Advice to ManagementAdvice

    none

    Approves of CEO
  9.  

    Its been a long road with many ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Manager  in  Orlando, FL (US)
    Current Employee - Merchandise Manager in Orlando, FL (US)

    Pros

    Great benefits both medical and dental plus stock and 401k

    Cons

    Its all a numbers game

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    MMSM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MMSM  in  Atlanta, GA (US)
    Current Employee - MMSM in Atlanta, GA (US)

    Pros

    Drive membership sales, support local managers and associates

    Cons

    Very pressure filled, only #s matter, hours and travel are long

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Photo Specialist  in  Vero Beach, FL (US)
    Current Employee - Photo Specialist in Vero Beach, FL (US)

    Pros

    flexible schedules. room for advancement. friendly co-workers.

    Cons

    not enough hours. not enough positions for full time.

    Recommends
    Positive Outlook
    No opinion of CEO

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