Sam's Club

  www.samsclub.com
  www.samsclub.com

Sam's Club Reviews

Updated 17 December 2014
Updated 17 December 2014
1,197 Reviews
2.9
1,197 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
385 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I am working at Walmart since 2006 and I would like to work at Sam's Club or any large company.

    Current Employee - Sales Associate in Richmond, VA (US)
    Current Employee - Sales Associate in Richmond, VA (US)

    I have been working at Sam's Club full-time (more than 5 years)

    Pros

    I enjoy working at Electronics. because I've been working in it for almost six years. I enjoy working with technology.

    Cons

    The cons of working at Walmart are that they do not provide a good salary.

    Advice to ManagementAdvice

    You should encourage the employees and have a good communication with their employees.

    Recommends
  2.  

    Great company to work for while in college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Floor Associate in San Marcos, TX (US)
    Former Employee - Sales Floor Associate in San Marcos, TX (US)

    I worked at Sam's Club

    Pros

    Good pay, school/work balance, free food, and the hours weren't long.

    Cons

    They want you to take the job a lot more serious than it really is or was.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Generally a good place to work, great movement opportunities, flexible scheduling, decent yearly raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Associate, Front End Cashier, Sales Floor Associate
    Former Employee - Membership Associate, Front End Cashier, Sales Floor Associate

    I worked at Sam's Club full-time (more than 5 years)

    Pros

    Most of management was great, eager to listen to problems and fix them, coachings were constructive. Training was effective and revolving.

    Cons

    Hours during holidays get extended, working some holidays, a few managers played favoritism, difficult to get full time and 40 hours. Some of the more physical jobs were difficult.

    Advice to ManagementAdvice

    some managers helped employees with tasks when overwhelmed, while others didnt. The managers I respected the most helped, and used constructive coachings. Make sure every management personnel is knowledgable on all policies and procedures, because those who weren't knowledgable weren't helpful.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    24 yeats of service to a solid company that takes care of customers and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club full-time (more than 10 years)

    Pros

    Great company, solid opportunities, great benefits and superior culture of custmer service and associate respect.

    Cons

    Labor costs are huting customer service

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pretty Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    Lovely co-workers. And most of the time, the members were pleasant. And they were fairly flexible with hours. And my managers all loved me.

    Cons

    I was hired as a part-time employee, but I was working 40+ hours a week. But I was only getting paid as a part-timer, so that made me annoyed. And the place in Florence is really under-staffed so it was frustrating.

    Advice to ManagementAdvice

    If you're understaffed, hire more people instead of working your current employees to death.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A positive corporate life, the legacy of Sam Walton, and loyalty to their associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle Management in Bentonville, AR (US)
    Former Employee - Middle Management in Bentonville, AR (US)

    I worked at Sam's Club full-time (more than 3 years)

    Pros

    The best part about working for Walmart Stores, Inc. at the corporate level is their commitment to and investment in their associates. Once you are a part of their family, you are there to stay—so long as you work hard, of course. They provide a number of personal and otherwise growth opportunities, many at the company's expense, and the legacy of Sam Walton looms large (and this is a very good thing). A very friendly corporate environment, executives that are not "above it all," and a regular celebration of both associates and company success.

    Cons

    It can be difficult to advance in the company past middle management unless you have the right connections or fit the right HR profile. Compensation raises at a slow, trickling rate unless you change jobs (which can only occur after 18 months in your current role). This results in an odd environment where most people have been doing their job for less than 18 months—not exactly the best way to maintain consistency across the board. This also damages relationships with third parties and suppliers.

    Advice to ManagementAdvice

    Reevaluate if current HR policies actually help ensure fairness or if it's just another form of discrimination. Reevaluate compensation and raise policies, so you can incentivize associates to become experts in their fields, rather than always looking for their next job every 12-18 months. Spend less time focusing on competing with Costco, and more on what Sam's Club does best. Think about better places to expand and cut-off the competition in the lower 48.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great Place to Learn!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Virginia Beach, VA (US)
    Former Employee - Team Leader in Virginia Beach, VA (US)

    I worked at Sam's Club

    Pros

    Opportunities to learn sales, customer service, retail, marketing.
    Caring management, guidance, positive office culture.

    Cons

    Really not applicable, had a great experience!

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    it gets busy and slow but you always have something to do, so your never bored.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Laredo, TX (US)
    Current Employee - Sales Associate in Laredo, TX (US)

    I have been working at Sam's Club full-time (less than an year)

    Pros

    The investment in stocks, benefits, the pay grade, yearly raise, and yearly bonus

    Cons

    I have not seen any down sides other than not having enough hand held terminals, the computer system crashes a lot, not able to do overtime, and not enough hours for Sam's Clubs

    Advice to ManagementAdvice

    should give clubs more hours to distribute amongst workers and allow overtime, need to fix system problems, and give clubs more hand held terminals.

    Recommends
    Positive Outlook
  10.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Durham, NC (US)
    Former Employee - Assistant Manager in Durham, NC (US)

    I worked at Sam's Club full-time (more than 8 years)

    Pros

    Growth opportunities networking changes to better business

    Cons

    Not a lot of help

    Advice to ManagementAdvice

    N\a

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    It was okay. The supervisors were very messy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Jackson, MS (US)
    Former Employee - Cashier in Jackson, MS (US)

    I worked at Sam's Club

    Pros

    You got to meet some nice customers.

    Cons

    No discounts and short breaks.

    Doesn't Recommend

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