Sam's Club

www.samsclub.com
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Sam's Club Reviews

Updated 3 March 2015
Updated 3 March 2015
1,296 Reviews
3.0
1,296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
420 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience with Sam's Club has been a positive one that has included opportunities for promotion and new friendships.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Checkout Supervisor, COS
    Current Employee - Checkout Supervisor, COS

    I have been working at Sam's Club part-time (more than 3 years)

    Pros

    Because a position a Sam's Club means constantly selling the Sam's Club membership, there are constant opportunities to learn new selling techniques and to offer to new ideas to reach the daily goal. There are raise incentives for increasing your sale productivity. There are also daily incentives if your team for that day reaches the daily goal. You will learn a 10 foot rule to help reach out to members.

    I appreciate how the company allows employees to learn about different positions in the club. As an employee, if you are working a cash register but are also interested in working the jewelry counter, you may complete training exercises and you may shadow to learn this new job. I think this demonstrates how this company values continued learning and personal growth.

    A position with this employer will give you the work-life balance you want. It can take up all your time or only some of it. Another benefit of this job is a schedule that works well with this work-life balance.

    Cons

    A major con as a leader at Sam's Club is the pressure you have on yourself to make a membership sale and to keep your team increasing those membership sales. It can be draining, having members constantly shut you down as you try to make your pitch. If you are considering a leadership role here, you will need to brace yourself for responses like, "this is harassment" and "Don't ask me". Because your compensation can depend on how well you sell your pitch, being told 'no' and loosing a sale can feel like two punches to the face.

    Advice to ManagementAdvice

    Set achievable goals for your store and don't be afraid to help sell those memberships too. Let your team know that you have their back, especially when a member yells a word as strong as 'harassment' to one of your employees during their sales pitch.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Sams is better then walmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rotisserie Chicken in Temple, PA (US)
    Current Employee - Rotisserie Chicken in Temple, PA (US)

    I have been working at Sam's Club full-time (more than a year)

    Pros

    Move up in company bonuses 401k Medical dental

    Cons

    Can be demanding and short handed

    Recommends
    Positive Outlook
  3.  

    Good company. Work and you will be rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tobacco Associate in Mansfield, TX (US)
    Current Employee - Tobacco Associate in Mansfield, TX (US)

    I have been working at Sam's Club

    Pros

    Pros I'd say are decent pay and good experience. There is a lot of skills you can learn working here.

    Cons

    Not too many cons. Sometime you have to pick up the slack for others.

    Advice to ManagementAdvice

    Keep doing what your doing!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Better than a lot of other retailers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    Reliable hours when full time.

    Cons

    The co-workers aren't the greatest.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Folsom, CA (US)
    Current Employee - Cashier in Folsom, CA (US)

    I have been working at Sam's Club part-time (more than a year)

    Pros

    The best thing I have to say about this company is probably management everyone is very helpful, kind, and understanding which is what should be expected.

    Cons

    Understaffed and upset members taking there anger out on you for something that you have no part of.

    Advice to ManagementAdvice

    Listen to your employees and make a difference.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good college job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    Good pay for a college student. Work this students and are flexible. Paid holidays off and yearly bonus

    Cons

    Not much room for growth

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great for a part time job or wanting to work retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Sales Associate in Buffalo, NY (US)
    Current Employee - Electronic Sales Associate in Buffalo, NY (US)

    I have been working at Sam's Club part-time (more than 3 years)

    Pros

    The other associates are great to work with. Many options of job titles to choose from, and can shift or advance in the various career paths.

    Cons

    Benefits do not exist for part time employees as of 2014. There is a strong sense of favoritism among the managers and few associates.

    Advice to ManagementAdvice

    Need to be more objective, think on the floor not behind a desk. Management needs to communicate with one another before delegating jobs to hourly associates.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Walmart is exactly as you think it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Houston, TX (US)
    Current Employee - Customer Service Associate in Houston, TX (US)

    I have been working at Sam's Club

    Pros

    Every Now and again they have free food
    Closed on Major Holidays
    Free membership

    Cons

    Pay isn't that good
    Hours will be cut with no notice
    Not enough employees because they keep getting fired, quitting, or hours are cut

    Advice to ManagementAdvice

    Listen to the associates and set realistic goals

    Doesn't Recommend
    Neutral Outlook
  10.  

    dude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    its a great time try it

    Cons

    can be really boring as well

    Advice to ManagementAdvice

    to just be more laid back

    Recommends
    Positive Outlook
    Approves of CEO

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