Sam's Club Reviews

Updated 28 September 2014
Updated 28 September 2014
1,071 Reviews
3.0
1,071 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
333 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 48 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 37 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 30 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 56 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    overnight stock

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club part-time

    Pros

    great people, good training, opportunity for growth, customer oriented

    Cons

    at the moment I don't have any cons

  2. 1 person found this helpful  

    Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Marcos, TX (US)
    Former Employee - Sales Associate in San Marcos, TX (US)

    I worked at Sam's Club part-time for more than 3 years

    Pros

    Good Pay
    Fairly Easy Job
    Good Managers
    Good People
    Yearly Bonus based on your individual Club's performance.

    Cons

    Very much a favoritism place. You better get along with your mangers or its going to be hell.
    Little to no conflict resolution

    Advice to ManagementAdvice

    Way too much favoritism. It doesn't matter if you're the best. If you are not besties with a manager, forget getting anything.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Sams Club experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club

    Pros

    You have a free me membership

    Cons

    It pays little for people that have to provide for families

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  5.  

    lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time

    Pros

    Not very welcomed when first started

    Cons

    Very Welcomed when finally left

  6.  

    Overall, decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meat Cutter  in  Layton, UT (US)
    Former Employee - Meat Cutter in Layton, UT (US)

    I worked at Sam's Club full-time for more than a year

    Pros

    Flexible hours, friendly staff, flexible schedules

    Cons

    They have no idea how to create a consistent schedule. You will never work more than 40 hours a week. Will not hire full-time, try to hire only part time employees.

    Advice to ManagementAdvice

    Management needs to learn how to manage and not micro-manage. Also management needs to remember the little guys that keep the stores running

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great experience but takes away life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Club Manager
    Current Employee - Club Manager

    I have been working at Sam's Club full-time for more than 10 years

    Pros

    Big company, stable employment and very well compensated

    Cons

    No life balance; managers expected to be SC 24/7; the company is very reactive based and micromanaging seems to be a normal culture.

    No opinion of CEO
  8. 1 person found this helpful  

    senior leaders step on associates at any cost
    The open door is a failure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sam's Club

    Pros

    A lot of good people around

    Cons

    CEO must make be visible

    Advice to ManagementAdvice

    Don't hire people because you like them only
    Listen listen listen and truly listen to associates below your direct reports
    Don't take advantage of weaker associates by stepping all over them
    Don't lead by fear and intimidation. Listen to SAM Walton
    Don't take advantage of your high position with the company and step on lower band associates because you don't like them
    Don't align with the people division to device a plan to get rid of good associates
    Don't lie to your upper leaders that you are holding people accountable but you are actually using accountability as an excuse to get rid of someone

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Associate  in  Lansing, MI (US)
    Current Employee - Membership Associate in Lansing, MI (US)

    I have been working at Sam's Club part-time for more than 3 years

    Pros

    Great family atmosphere, very friendly

    Cons

    Selling credit and plus memberships is #1 priority and gets in the way of customer service

    Advice to ManagementAdvice

    Don't cut hours for people just to get a bigger Sam's Share, it hurts customer service and quality of employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company and culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center & Hardlines Team Lead  in  Matteson, IL (US)
    Current Employee - Center & Hardlines Team Lead in Matteson, IL (US)

    I have been working at Sam's Club full-time for more than 5 years

    Pros

    Friendly Coworkers. Room for advancement if you show you are more than just a body trying to get a paycheck. Plenty of areas to learn. The pay is alright for an hourly retail associate, but I believe that certain areas should have higher wages. I prefer constant change, but this is not the place for you if you are not with change!

    Cons

    There are a lot of people there just to collect a paycheck. It seems like it is indicative of my store though.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Owasso, OK (US)
    Current Employee - Cashier in Owasso, OK (US)

    I have been working at Sam's Club part-time for less than a year

    Pros

    It is somewhat decent pay.

    Cons

    They don't give enough hours.

    Advice to ManagementAdvice

    Don't be buttholes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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