Shoppers Drug Mart

  www.shoppersdrugmart.ca
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Shoppers Drug Mart Reviews

Updated 19 August 2014
Updated 19 August 2014
302 Reviews

3.3
302 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
55 Ratings

Review Highlights

Pros
  • 30% discount comes in handy especially if you have an expensive taste for cosmetics (in 25 reviews)

  • employee discount that is it, some coworkers are great (in 15 reviews)


Cons
  • Head office putting too much work, no time to actually enjoy the job (in 14 reviews)

  • big company HR department that supports executives, touts work-life balance in policy only (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Beauty Boutique Expert - had an amazing team, enjoyed working with the products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Boutique Expert
    Former Employee - Beauty Boutique Expert

    Pros

    - seeing new products before they hit the shelves

    - opportunity for promotion

    - my direct superior valued my opinions and ideas

    - majority of beauty associates (young and mature) were absolutely lovely to work alongside

    - best loyalty program available by far (Sephora step up your loyalty prog game!!!)

    Cons

    - Head Office pushed for loyalty prog "opt-ins" (only applies to Beauty Boutiques) so much so, that they were being attained in dishonest ways

    - Head Office also rewarded said dishonest sales associates for their "high numbers" of opt-ins

    - miserable, bitter, insecure, dishonest associates poisoned the healthy, fun-loving work environment

    - a lot of illiterates work in retail (especially the beauty industry)

    Advice to ManagementAdvice

    - seldom do I find friendly and enthusiastic mgmt in beauty industry retail; my direct superior was truly under-appreciated by her own superiors

    - front shop mgmt, although i did not always have to report to them, were petty and catty; regularly picking on the same "weak" individuals

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Pleasant work experience and coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandiser  in  Ottawa, ON (Canada)
    Current Employee - Merchandiser in Ottawa, ON (Canada)

    Pros

    Good part time jobs available for students, full-time jobs such as pharmacists or management currently make good living salaries for Canadians, coworkers/staff are generally very polite and friendly and follow regulations, 30% discount on everything bought at shoppers.

    Cons

    Barely any opportunity to advance in career, stuck where you are with your current salary unless you are planning on working as a manager or owner at some point. Without a degree there isn't really a chance of going anywhere big in this career path

    Advice to ManagementAdvice

    District management of Ottawa seems to be hiring owners who are younger/more gullible/easy to control and will work for less money and do what they're told. Not a very good way of doing things, but more money to the big guy is better for the big guy, which is probably their reasoning. Wouldn't want my end goal to be a shoppers drug mart manager or owner considering the current way things are done around there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Pharmacist  in  Niagara, ON (Canada)
    Current Employee - Staff Pharmacist in Niagara, ON (Canada)

    Pros

    stable company, great locations, always willing to innovate

    Cons

    constant need for short-sighted expense cutting and productivity improvement; should encourage more individuality in stores rather than 100% " cookie-cutter " approach; if it " ain't broke... don't try to fix it " i.e if results are above par take a more measured approach to operational issues. Continue operational controls with things like security.... but empower staff to give good service and improved sales.... e.g. why do registers sign off in 60 seconds; sometimes slow to update technology and implementation is done without enough feedback..... e.g. new hand held scanners are inferior

    Advice to ManagementAdvice

    treat experienced employees as assets rather than commodities; invest as much in people as you do in leaseholds and fixed assets; train mid-level VP's and DM's to be more people oriented and less like " numbers " people

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Very friendly and easy to work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetician  in  Saskatoon, SK (Canada)
    Current Employee - Cosmetician in Saskatoon, SK (Canada)

    Pros

    great benefits, gratis,every store is different, but the one I work at is friendly and many opportunities to grow in the cash nd merchandising departments but not so much in the cosmetics.

    Cons

    Not many employees to cover shifts if you get sick.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Supervisor  in  Ottawa, ON (Canada)
    Former Employee - Cash Supervisor in Ottawa, ON (Canada)

    Pros

    The people. Scheduled breaks. Opportunity to do different roles (cash, cosmetics, merchandising).

    Cons

    Dealing with challenging people. Many policies to follow.

    Advice to ManagementAdvice

    Allow good workers to move up to supervisor or pharmacy technician if interested.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Cosmetics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetician  in  Calgary, AB (Canada)
    Current Employee - Cosmetician in Calgary, AB (Canada)

    Pros

    Great employee discount and excellent sales

    Cons

    Management is disconnected from the employees. No team or store meetings and never any huddles.

    Advice to ManagementAdvice

    Please notice us. We do the work people don't want to do at a low wage. Acknowledge, encourage and have team meetings.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    very very grateful for the experience

    Former Employee - Cosmetic Manager  in  Coquitlam, BC (Canada)
    Former Employee - Cosmetic Manager in Coquitlam, BC (Canada)

    Pros

    Want to learn about the cosmetic industry ..able to learn new business models within a four wall setting and able to run the show

    Cons

    Not always to best tools for success

    Advice to ManagementAdvice

    .. take the time and dont panic.. its felt throughout

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good place to work for students

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice people to work with, depending on the store location. Potential for cashiers to be promoted to supervisors etc.

    Cons

    Long hours, bad pay, good employees eventually end up leaving for school or to a better job

  10.  

    Underpaid and unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician  in  Toronto, ON (Canada)
    Former Employee - Pharmacy Technician in Toronto, ON (Canada)

    Pros

    Flexible scheduling made working around appointments possible. The staff discounts were a nice perk. Most of the staff were friendly and fun to work with. Interacting with customers was fun and rewarding (most of the time)

    Cons

    Associates have little control of their store. No room for advancement. Little to no raises. Headoffice cutback to hours when workload has remained the same.

    Advice to ManagementAdvice

    Respond to HR concerns from store level. Provide training or opportunity for advancement within the pharmacy department. Assist with technicians licensure fees

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Not a bad place to work during college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    This served its purpose while I was in college by paying the bills and offering a somewhat flexible schedule. The pay is pretty standard when comparing it with other retail jobs.

    Cons

    My management has been pretty questionable at times, but that will depend on the individual store. Scheduling often isn't as flexible as they make it sound, and we've had fairly high turnover which can be a bit draining. Not much room for advancement in the company, but that's not what you come here for.

    Recommends
    Neutral Outlook
    No opinion of CEO

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