Sitel
2.7 of 5 264 reviews
www.sitel.com Nashville, TN 5000+ Employees

Sitel Reviews in Asheville, NC

All Employees Current Employees Only

2.8 4 reviews

                             

55% Approve of the CEO

Sitel President & CEO Bert Quintana

Bert Quintana

(62 ratings)

4 Employee Reviews Back to all reviews
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Must be sales-driven

Customer Service (Former Employee)
Asheville, NC (US)

I worked at Sitel full-time for less than a year

ProsThey're often willing to work around busy schedules and in most cases offer full-time hours, but that's about it.

ConsAn emphasis is definitely placed on sales performance, sometimes at the expense of customer service.

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2 people found this helpful  

It is what it is

Coach (Current Employee)
Asheville, NC (US)

I have been working at Sitel full-time for more than 5 years

ProsOpportunity for advancement
Great people for the most part
Paid training

ConsLow pay
Not challenging for anyone who has cursory knowledge of how to operate a computer

No, I would not recommend this company to a friend

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It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

Customer Service Representative (Current Employee)
Asheville, NC (US)

I have been working at Sitel

ProsEmployees
Benefits
Decent management - Willing to work with employees
Patience with employee growth
Mandatory breaks and Lunches
Voluntary Overtime
Paid time off
Schedule Management
Training and Assistance

ConsMeeting metrics can be tricky some weeks; not dire
Pay should be higher
Customers can cause stress
Doesn't offer Chiropractic care in health insurance plan.
IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements.
Building & Desks could use a overall - old.

Advice to Senior ManagementAdding Chiropractic care to Insurance would go a long way to ease employee tensions, especially those whom have worked for Sitel 2+ years.

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  • Disapproves of CEO

1 person found this helpful  

Not a place to work

Customer Service Representative (Current Employee)
Asheville, NC (US)

I have been working at Sitel full-time for more than a year

Pros-above minimum wage starting pay
-Customer service job
-Paid time off
-Holiday pay after 6 months

Cons-management lies to you
-negative attitudes by management
-long hours
-highest you can get paid is 9.50/hr
-Entire building is filthy

Advice to Senior Managementquit being so negative and start caring about employees. Lots of hard working folks have been terminated for the wrong reasons and management needs to be clear on what they expect from the employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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