Sitel

  www.sitel.com
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Sitel Reviews in Asheville, NC

All Employees Current Employees Only

2.8 4 reviews

56% Approve of the CEO

Sitel President & CEO Bert Quintana

Bert Quintana

(82 ratings)

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially(in 17 reviews)

  • Learned a lot about customer service and the business(in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management(in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you(in 7 reviews)

4 Employee Reviews Back to all reviews
Relevance Date Rating
in

     

    Must be sales-driven

    Customer Service (Former Employee) Asheville, NC (US)

    ProsThey're often willing to work around busy schedules and in most cases offer full-time hours, but that's about it.

    ConsAn emphasis is definitely placed on sales performance, sometimes at the expense of customer service.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    It is what it is

    Coach (Current Employee) Asheville, NC (US)

    ProsOpportunity for advancement
    Great people for the most part
    Paid training

    ConsLow pay
    Not challenging for anyone who has cursory knowledge of how to operate a computer

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

    Customer Service Representative (Current Employee) Asheville, NC (US)

    ProsEmployees
    Benefits
    Decent management - Willing to work with employees
    Patience with employee growth
    Mandatory breaks and Lunches
    Voluntary Overtime
    Paid time off
    Schedule Management
    Training and Assistance

    ConsMeeting metrics can be tricky some weeks; not dire
    Pay should be higher
    Customers can cause stress
    Doesn't offer Chiropractic care in health insurance plan.
    IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements.
    Building & Desks could use a overall - old.

    Advice to Senior ManagementAdding Chiropractic care to Insurance would go a long way to ease employee tensions, especially those whom have worked for Sitel 2+ years.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not a place to work

    Customer Service Representative (Current Employee) Asheville, NC (US)

    Pros-above minimum wage starting pay
    -Customer service job
    -Paid time off
    -Holiday pay after 6 months

    Cons-management lies to you
    -negative attitudes by management
    -long hours
    -highest you can get paid is 9.50/hr
    -Entire building is filthy

    Advice to Senior Managementquit being so negative and start caring about employees. Lots of hard working folks have been terminated for the wrong reasons and management needs to be clear on what they expect from the employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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