Sitel

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Sitel Reviews in Asheville, NC

338 Reviews

2.6
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
90 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Must be sales-driven

    Former Employee - Customer Service  in  Asheville, NC (US)
    Former Employee - Customer Service in Asheville, NC (US)

    Pros

    They're often willing to work around busy schedules and in most cases offer full-time hours, but that's about it.

    Cons

    An emphasis is definitely placed on sales performance, sometimes at the expense of customer service.

  2. 2 people found this helpful  

    It is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach  in  Asheville, NC (US)
    Current Employee - Coach in Asheville, NC (US)

    Pros

    Opportunity for advancement
    Great people for the most part
    Paid training

    Cons

    Low pay
    Not challenging for anyone who has cursory knowledge of how to operate a computer

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Asheville, NC (US)
    Current Employee - Customer Service Representative in Asheville, NC (US)

    Pros

    Employees
    Benefits
    Decent management - Willing to work with employees
    Patience with employee growth
    Mandatory breaks and Lunches
    Voluntary Overtime
    Paid time off
    Schedule Management
    Training and Assistance

    Cons

    Meeting metrics can be tricky some weeks; not dire
    Pay should be higher
    Customers can cause stress
    Doesn't offer Chiropractic care in health insurance plan.
    IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements.
    Building & Desks could use a overall - old.

    Advice to ManagementAdvice

    Adding Chiropractic care to Insurance would go a long way to ease employee tensions, especially those whom have worked for Sitel 2+ years.

    Approves of CEO
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  5. 1 person found this helpful  

    Not a place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Asheville, NC (US)
    Current Employee - Customer Service Representative in Asheville, NC (US)

    Pros

    -above minimum wage starting pay
    -Customer service job
    -Paid time off
    -Holiday pay after 6 months

    Cons

    -management lies to you
    -negative attitudes by management
    -long hours
    -highest you can get paid is 9.50/hr
    -Entire building is filthy

    Advice to ManagementAdvice

    quit being so negative and start caring about employees. Lots of hard working folks have been terminated for the wrong reasons and management needs to be clear on what they expect from the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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