Sitel Reviews

Updated 9 March 2015
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  • Asheville, NC (US)
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1.8
8 Reviews
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Sitel President & CEO Bert Quintana
Bert Quintana
3 Ratings

8 Employee Reviews

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  1. They only care about the metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Asheville, NC (US)
    Former Employee - Call Center Agent in Asheville, NC (US)

    I worked at Sitel

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Extensive paid training
    easy to get hired
    great cowoRkers

    Cons

    Terrible pay
    Management plays favorites
    only care about metrics
    find any reason to not give you a raise

    Advice to Management

    Care about the service you provide
    Reward loyal employees

  2. Helpful (1)

    Disposable employees, low wages, dead end job, stress, filthy surroundings, and more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medicare Them HMO in Asheville, NC (US)
    Former Employee - Medicare Them HMO in Asheville, NC (US)

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They will hire most anyone. Didn't do pre-admission drug test, but if you anger them, or talk about about things they may demand it after.
     If your attendance is good 30 days in a row you earn a day off, just call ahead before you take them.

    If you can afford it, they offer health vision and dental.

     If you do a good job in the medicare dept they treat you pretty good.

    They can sometimes work with scheduling issues if you have notice.
     Training is paid. Some of the people are nice.
    You can get a little overtime sometimes.
    Starts at better than minimum wage.
    You learn about health insurance including basic claims adjusting, which when you are allowed to do them, makes a happy caller.
    They will give pizza and other little rewards if the coach's team does well with metrics, just like when we were kids! Of course money would be a better reward, but better than nothing.
    If they like you sometimes you get paid to decorate.
    You can ask for pot luck days, where everyone brings a dish.
    If you get picked for good performance you get paid for 2/3 of a day on the phones, and a long free lunch with kind speeches and clapping.
    SET SCHEDULES!

    Cons

    Monitoring is constant, phones sometimes record at random, there is no privacy at all.
    insurance benefits don't cover well.
    There is a cap of raises for most positions outside managment at 9.50/hr
    Work at home is no more.
    The rug is filthy, no matter how many times it's cleaned, as are the dividers.
    The computer programs you must run old command line systems primarily and you best be able to switch between 3-6 different systems effectively on one call or you won't make it. There is no single program to run all things.

    They move you around all the time. This can cause glitches in the computer programs. They can't-won't fix this. They won't put you in the former seat where everything worked even if it's only a few seats away!

    The customers in the health care whether HMO or medicare/medicaid are nearly always pissed that something isn't covered. Who can blame them? They could understand that you didn't write the policy.

     Don't switch departments no matter what lure, if you are in good standing in your current one. Your new "coaches" won't treat you with the regard of your old ones. Watch your documentation careful, don't use humor, or anything but bland formal language. You'll get canned even if you've been there for years and have better attendance than the managers.

    You really do have to say everything in the dreadful script with minor variance for flow, or your metrics will fall and your coaches will gently inform you that your value is lessening.
    When you are fired, and it's only a matter of time once you get your raises, they treat you like a threat to security, and will not let you clean your own desk so do not bring anything you don't care to lose because that process is never thorough and they keep souvenirs.

    Advice to Management

    Don't treat employees like a disposable rag. If they've been there for years, they might be able to overlook the cons above if you will treat them well. Don't cap raises at such a low rate. Other call centers in the area pay way better. Coaches, go to bat for your veteran employees, even if corporate has some minor issue with them. If they have met metrics, help customers well, are polite to work with, trainable and have excellent attendance treat them like they have more than momentary value.

  3. Would only recommend if you are desperate for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Asheville, NC (US)
    Former Employee - Csr1 in Asheville, NC (US)

    I worked at Sitel full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    40 hour Mon -Fri work week.

    Cons

    Highly stressful with low compensation.

    Advice to Management

    Offer more competitive wages.

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  5. Sarah's review of Sitel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Asheville, NC (US)
    Former Employee - Customer Service Representative in Asheville, NC (US)

    I worked at Sitel full-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Individual desks, telephones and computers. Credit policies and holiday pay/schedule.

    Cons

    Long training, difficult computer programs.

    Advice to Management

    Treat employees better.

  6. Must be sales-driven

    Former Employee - Customer Service in Asheville, NC (US)
    Former Employee - Customer Service in Asheville, NC (US)

    I worked at Sitel full-time (Less than a year)

    Pros

    They're often willing to work around busy schedules and in most cases offer full-time hours, but that's about it.

    Cons

    An emphasis is definitely placed on sales performance, sometimes at the expense of customer service.

  7. Helpful (2)

    It is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach in Asheville, NC (US)
    Current Employee - Coach in Asheville, NC (US)

    I have been working at Sitel full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity for advancement
    Great people for the most part
    Paid training

    Cons

    Low pay
    Not challenging for anyone who has cursory knowledge of how to operate a computer

  8. It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Asheville, NC (US)
    Current Employee - Customer Service Representative in Asheville, NC (US)

    I have been working at Sitel

    Approves of CEO
    Approves of CEO

    Pros

    Employees
    Benefits
    Decent management - Willing to work with employees
    Patience with employee growth
    Mandatory breaks and Lunches
    Voluntary Overtime
    Paid time off
    Schedule Management
    Training and Assistance

    Cons

    Meeting metrics can be tricky some weeks; not dire
    Pay should be higher
    Customers can cause stress
    Doesn't offer Chiropractic care in health insurance plan.
    IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements.
    Building & Desks could use a overall - old.

    Advice to Management

    Adding Chiropractic care to Insurance would go a long way to ease employee tensions, especially those whom have worked for Sitel 2+ years.

  9. Helpful (1)

    Not a place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Asheville, NC (US)
    Current Employee - Customer Service Representative in Asheville, NC (US)

    I have been working at Sitel full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -above minimum wage starting pay
    -Customer service job
    -Paid time off
    -Holiday pay after 6 months

    Cons

    -management lies to you
    -negative attitudes by management
    -long hours
    -highest you can get paid is 9.50/hr
    -Entire building is filthy

    Advice to Management

    quit being so negative and start caring about employees. Lots of hard working folks have been terminated for the wrong reasons and management needs to be clear on what they expect from the employees.

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