Sitel Reviews in Asheville, NC
It's work from home which can make it worthwhile initially(in 17 reviews)
Learned a lot about customer service and the business(in 5 reviews)
This call center is the absolute definition of micro-management(in 14 reviews)
9/hr for a customer service position; the same job with another company could earn you(in 7 reviews)
Pros – They're often willing to work around busy schedules and in most cases offer full-time hours, but that's about it.
Cons – An emphasis is definitely placed on sales performance, sometimes at the expense of customer service.
2 people found this helpful
Pros – Opportunity for advancement
Great people for the most part
Cons – Low pay
Not challenging for anyone who has cursory knowledge of how to operate a computer
No, I would not recommend this company to a friend
“It's a customer relations job which means various levels of stress due to customers; It's not for everyone.”
Pros – Employees
Decent management - Willing to work with employees
Patience with employee growth
Mandatory breaks and Lunches
Paid time off
Training and Assistance
Cons – Meeting metrics can be tricky some weeks; not dire
Pay should be higher
Customers can cause stress
Doesn't offer Chiropractic care in health insurance plan.
IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements.
Building & Desks could use a overall - old.
Advice to Senior Management – Adding Chiropractic care to Insurance would go a long way to ease employee tensions, especially those whom have worked for Sitel 2+ years.
1 person found this helpful
Pros – -above minimum wage starting pay
-Customer service job
-Paid time off
-Holiday pay after 6 months
Cons – -management lies to you
-negative attitudes by management
-highest you can get paid is 9.50/hr
-Entire building is filthy
Advice to Senior Management – quit being so negative and start caring about employees. Lots of hard working folks have been terminated for the wrong reasons and management needs to be clear on what they expect from the employees.