Sitel Reviews

Updated 19 October 2014
Updated 19 October 2014
358 Reviews
2.5
358 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
100 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 19 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Amarillo, TX (US)
    Current Employee - Call Center Representative in Amarillo, TX (US)

    I have been working at Sitel full-time (more than 3 years)

    Pros

    Sitel has a wonderful paid for performance program, With this program all employees have a chance to increase their paycheck by $2.00 per hour.

    Cons

    Sometimes they implement mandatory overtime which is great for payday but you get burned out when working the time. Also no food is allowed at your desk.

    Advice to ManagementAdvice

    New headsets would be greatly appreciated. Otherwise, I think you rock!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Answering calls for emergency roadside service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)

    I worked at Sitel full-time (more than 10 years)

    Pros

    The best pro was being able to help the public and other call receivers.

    Cons

    There were no cons to mention

    Advice to ManagementAdvice

    some suggestions to improve customer care were discussed

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent in Saint John, NB (Canada)
    Current Employee - Technical Support Agent in Saint John, NB (Canada)

    I have been working at Sitel full-time (more than an year)

    Pros

    Great Pay
    Awesome Referral bonus (250$)
    Opportunity for advancement
    Excellent Benefits

    Cons

    Days that drag on
    Dirty Environment
    Annoying Customers
    Lack of proper Training
    Terrible time off policy

    Advice to ManagementAdvice

    More incentive is needed for employees who do well
    Attendance policy needs to be updated. People calling in sick should not be penalized the same as people who don't show up...
    Hire proper janitorial staff

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Never work call center before it was interesting to say the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Amarillo, TX (US)
    Former Employee - Call Center Representative in Amarillo, TX (US)

    I worked at Sitel full-time (more than an year)

    Pros

    Best part about SiTEL is ability to move up in the company. Amarillo site has a different air about is.

    Cons

    Negative place to work. The management turn over rate is very high. Poor training team. Low pay per hour.

    Advice to ManagementAdvice

    Care more about a whole site success rather than focusing on putting out one fire at a time. Stop changing the rules when it is convenient and reward people properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Las Vegas, NV (US)
    Former Employee - Operations Manager in Las Vegas, NV (US)

    I worked at Sitel full-time (more than 3 years)

    Pros

    Lots of continual management education.

    Cons

    Lots of clicks, horrible pay

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Sarah's review of Sitel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Asheville, NC (US)
    Former Employee - Customer Service Representative in Asheville, NC (US)

    I worked at Sitel full-time (less than an year)

    Pros

    Individual desks, telephones and computers. Credit policies and holiday pay/schedule.

    Cons

    Long training, difficult computer programs.

    Advice to ManagementAdvice

    Treat employees better.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    No Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Augusta, GA (US)
    Current Employee - Customer Service Supervisor in Augusta, GA (US)

    I have been working at Sitel full-time (more than 3 years)

    Pros

    Different vendors for lunch room.

    Cons

    will hire anybody and has the lowest pay rate of call centers in area

    Advice to ManagementAdvice

    pay up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Norman, OK (US)
    Former Employee - Customer Service Representative in Norman, OK (US)

    I worked at Sitel full-time (less than an year)

    Pros

    Talking to new people, co-workers, experience

    Cons

    Pay could be better, have to deal with upset people

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    I have been working at Sitel full-time (less than an year)

    Pros

    NONE, I have nothing good to say. Stay clear of Las Vegas ll. With the exception of some work experience, I'm at a loss for words for anything good to say.

    Cons

    Every breath there is a challenge. The most stressful job I've ever had. The members were great to work with, its the management and coaches that makes it a living hell. I feel bad for what their clients don't know. And any unsuspecting future employees.

    Advice to ManagementAdvice

    Sitel needs to clean house on their management with focus on their agents and clients

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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