Sitel Reviews

Former Employee – worked at Sitel

Pros – Ok place to be in

Cons – No limit to hours in a day

Advice to Senior Management – nice

Former Employee – worked at Sitel full-time for less than a year

Pros – Opportunities for advancement, just have to hang in there and continue doing the work. Know the material inside and out, and you will have opportunities with the company.

Cons – Lots of angry customers, so you have to have a ton of patience and be able to stay positive in a job where most people who call in are already upset once they are speaking with you.

Advice to Senior Management – You guys do a great job of trying to motivate your employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for more than 3 years

Pros – I've learned A LOT from working at Sitel. They provided me the opportunity to move up from taking phone calls to being a manager. And the people I work with each day are amazing people. We all have fun. The opportunity for moving up is definitely there, and the call center environment is definitely fast paced! Sitel pays well for my position, and they also give me plenty of vacation time. Benefits are decent. Allowed me to go to the Dr. for 1st time since turning 18..didn't have healthcare before working at Sitel.

Cons – The journey/process to promotion is very difficult. Took 3 tries to be accepted into the Coach role. My very first application was simply lost altogether. The equipment that we have to work with leaves much to be desired. Each representative used to have their own headset, but now headsets are locked down to the computer desks. Desks are shared, and most of the time they are filthy. The entire building is due for a remodel or overhaul. Hiring practices are questionable, as we mostly get people who don't seem to want to work for anything. Taking the calls can be frustrating, but it's not an overly difficult job to do. Our client rarely listens to any feedback from those of us who are out on the call floor day-in & day-out servicing their project. Furthermore, there is little-to-no wiggle-room when it comes to our after-call surveys. Countless times, I've witnessed a survey that was mixed up, messed up, or just blatantly not valid, but the client makes us eat those surveys, and it messes up people's quality scores. As other reviews here have noted, the quality scores are primarily what determine your ranking in the shift bid. Don't be ranked too low, or you'll be stuck on an overnight shift with split days off =/.

Advice to Senior Management – There are many upper management issues at play here. No one ever seems to be on the same page, and I've routinely gotten different information from different people. Furthermore, the company owes me back-pay due to a reporting issue when it comes to up-training. Several gaps allowed for this issue, and I missed out 3 months of a salary increase that I should have received. Also, If I was promoted to the Coach/Manager role close to a year ago, why have I still never received an offer letter stating my position? Strange, especially considering that I've brought up this issue several times, to several different people in upper management.

Yes, I would recommend this company to a friend

Current Employee – been working at Sitel full-time for less than a year

Pros – Get company and fantastic people

Cons – Not really any I can think of.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for more than a year

Pros – Employee benefits were satifactory and you receive an annual raise.

Cons – Everything besides the benefits were lacking.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Sitel full-time for more than a year

Pros – Easy job to get with no experience, and it is full time hours. The calls are very easy and you can wear whatever you want to work.

Cons – Pays 10.75 an hour with no raises, even if you are promoted. The bonuses are rarely paid as promised, you usually get about half of what you earn.

No, I would not recommend this company to a friend

Former Employee – worked at Sitel as a contractor for more than a year

Pros – good hr policies and clarity of role

Cons – location is not good though

Former Employee – worked at Sitel full-time for less than a year

Pros – not hecktic,good lifestyle and ambiance

Cons – as i worked there i cannot say anything bad

Advice to Senior Management – can do better ,

Current Employee – been working at Sitel full-time for more than a year

Pros – Will not feel work under pressure..
Management and Support will be friendly
Will be able to learn and will get get most of the preferred off's

Cons – Pay Package will be less compared to any company.
Still using Old systems , headsets, and chairs
.NO dedicated Bay or Pods ,

Advice to Senior Management – Increase the pay package as per the market , update your sys

Yes, I would recommend this company to a friend

Former Employee – worked at Sitel full-time for more than 3 years

Pros – good work life balance here

Cons – no partilualar reason to highlight

Advice to Senior Management – none