Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated 25 November 2014
Updated 25 November 2014
376 Reviews
2.5
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
105 Ratings

Review Highlights

Pros
  • There are no good reasons to work from home with Sitel (in 20 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good opportunity for work at home but not very organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    Convenience of working at home, good team members that will help you out if they can, learning new skills that could help you on future jobs.

    Cons

    Low pay, agent rankings utterly confusing, untimely scheduling for the next week, training inadequate, not enough supervisors to take sup calls.

    Advice to ManagementAdvice

    Training needs to be further in depth and longer and needs to have more roleplaying of taking calls, throwing new agents out there on the floor after inadequate training is a bad idea, need more supervisors, need to make sure agents have working software instead of having them rely on other agents who can access necessary software to help them on their calls.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sitel

    Pros

    Good pay good trainer,easy job

    Cons

    Not getting schedule until last minute

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Agent in Hyderābād (India)
    Current Employee - Tech Support Agent in Hyderābād (India)

    I have been working at Sitel full-time (less than an year)

    Pros

    Good salary for freshers and cab facility

    Cons

    Split week offs and bad cafeteria

    Advice to ManagementAdvice

    Decrease the use of tools

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Mixed emotions about applying

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    I've done the online for the work-at-home assessment - so far, so good. Then, their computer interface with mine just. stopped. Help came right away but it made me too concerned about jeopardizing my own internet, computer, etc. So, I never completed the application.

    To its credit, Sitel would email me from time to time to see if I were still interested. I haven't responded. I may have to apply all over again.

    If I had to do phone work, this, I think would be the best.

    Cons

    My fear of their system screwing up mine.

    Some of the reviews - a 50/50 chance of a good fit for me.

    Glassdoor doesn't have an 'Unapplied' option yet so I marked 'Current' as an employee. But, hey! You never know.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Decent Pay for a small town, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Technician in Hamilton, AL (US)
    Former Employee - Level I Technician in Hamilton, AL (US)

    I worked at Sitel full-time (more than 3 years)

    Pros

    Flexible Schedules, good relaxed culture, casual dress

    Cons

    Management was inconsistent, sometimes inappropriate

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Fairness to employees:

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent in Las Vegas, NV (US)
    Former Employee - Work At Home Agent in Las Vegas, NV (US)

    I worked at Sitel full-time (more than an year)

    Pros

    The overtime was great and met a lot of interesting people.

    Cons

    The company value needs to be addressed.

    Advice to ManagementAdvice

    If a situation arises make sure the employee is treated fairly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA (US)
    Former Employee - Customer Service Representative in Augusta, GA (US)

    I worked at Sitel full-time (less than an year)

    Pros

    If you like customer svc, this is the job for you

    Cons

    This job should start out paying more than $8.50 & they need a better dress code policy

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Unorganized

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    None thus far, I haven't been given the opportunity to start my job...whatever it may end up being!

    Cons

    I have been told I am hired aa full time employee but...I have also been told I'm going to work for this company's campaign and then another and now 2 days before my training was to start...I'm being switched to another. Each time my starting date has been pushed out another week or two. I don't believe their managers communication standards are up to par.

    Advice to ManagementAdvice

    Learn to communicate with each other. You apparently have too many employees doing the hiring for a campaign and they are clueless as to what the other one is doing. The right hand DOES need to know what the left hand is doing.

  10.  

    SITEL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Sitel full-time

    Pros

    the people steady working environment

    Cons

    lack of direction flexibility growth potential

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    Answering calls for emergency roadside service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)
    Former Employee - Control Center Supervisor in Las Vegas, NV (US)

    I worked at Sitel full-time (more than 10 years)

    Pros

    The best pro was being able to help the public and other call receivers.

    Cons

    There were no cons to mention

    Advice to ManagementAdvice

    some suggestions to improve customer care were discussed

    Recommends
    Neutral Outlook
    No opinion of CEO

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