Sitel Reviews

Updated 21 April 2015
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2.5
478 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
139 Ratings

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in Las Vegas, NV (US)
    Current Employee - Dispatcher in Las Vegas, NV (US)

    I have been working at Sitel

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    great pay and schedule great management

    Cons

    nothing the job is perfect if the client AAA want leaving I would continue to grow

    Advice to Management

    change nothing

  2. Comfortable Environment, Stale Days.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Saint John, NB (Canada)
    Current Employee - Customer Service Representative in Saint John, NB (Canada)

    I have been working at Sitel full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Above Minimum-Wage Pay
    Friendly Environment
    Reliable Hours (see cons)

    Cons

    Days drag on
    Can get some really rude Customers (But in what CSR job does this not happen?)
    Poor communication/effort from some Coaches.
    Hours are unreliable if call flow is low. This is dependent on the time of year, or simply the department you're in.

  3. Helpful (1)

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, great benefits, fun atmosphere

    Cons

    Scattered management, scattered work place, lots of favoritism

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Omaha, NE (US)
    Former Employee - Business Analyst in Omaha, NE (US)

    I worked at Sitel full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good co-workers, Low stress, casual dress

    Cons

    Lack of transparency, limited advancement opportunities, no job security

    Advice to Management

    Try to reverse the IT outsourcing and bring it back in house

  6. customer care rep

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Hamilton Crossroads, AL (US)
    Former Employee - Customer Care Representative in Hamilton Crossroads, AL (US)

    I worked at Sitel full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay and contract worked with had commission

    Cons

    Hot , not enough time to use restroom , work to close to other people

    Advice to Management

    Allow longer bathroom breaks ,

  7. Okay experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Telephone Customer Service Representative in Durham, NC (US)
    Former Employee - Work At Home Telephone Customer Service Representative in Durham, NC (US)

    I worked at Sitel

    Pros

    Paid training, easy Job, benefits, provided equipment

    Cons

    Only $9.00/hr, the pay should be higher. Training should be longer, it felt a little rushed.

  8. customer representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    good environment, people are friendly. you are supported by coach. smooth process from trainee to empolyee

    Cons

    time is not flexible, some time you need work until 2am

    Advice to Management

    i like coach-support model

  9. good for start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Fraud and Chargeback Analyst in Lisbon (Portugal)
    Current Contractor - Fraud and Chargeback Analyst in Lisbon (Portugal)

    I have been working at Sitel as a contractor (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    friendly work, possibility to show your quality,

    Cons

    salary, career opportunities, benefits, desk

    Advice to Management

    good management but not at all

  10. Helpful (3)

    i enjoy working for Sitel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Knoxville, TN (US)
    Current Employee - Customer Service Specialist in Knoxville, TN (US)

    I have been working at Sitel full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    i enjoy the fact that i dont have to leave home. I enjoy 90% of my inbound callers you do get the few that you can give the moon and they still are not happy

    Cons

    Tech Support and HR are awful I never can get a Coach or operations manger when I need one sometimes I dont have time to wait 2 days for a response

    Advice to Management

    Either have smaller teams so that you can keep up with everyone or hire more people to help you get back to the people you already have. It is crazy that I can have a tech issue call and have to wait 24 -28 hours to see if i can get back online

  11. Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV (US)
    Current Employee - Customer Service Representative in Las Vegas, NV (US)

    I have been working at Sitel full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Indoors, air conditioned
    Middle management tends to be attentive and helpful

    Cons

    No job security
    Insufficient training
    Disconnect between Sitel and client goals
    Upper Management is indifferent at best

    Advice to Management

    The quality of agents is lower because management insist upon paying so little and making everyone replaceable.

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