Sitel Reviews

Updated 25 August 2014
Updated 25 August 2014
340 Reviews

2.6
340 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
90 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    So far, so good!

    • Comp & Benefits
    Current Employee - Home Based Call Center Representative
    Current Employee - Home Based Call Center Representative

    I have been working at Sitel part-time

    Pros

    I haven't started work yet, but I wanted to say the hiring process was quick and smooth. Everything is done through e-mail, and so far i have not had to pay any fees. Also, the shifts are all in one block of time, no split shifts.

    Cons

    So far I have not found any negatives to speak of.

    Recommends
    No opinion of CEO
  2.  

    workplace is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Mumbai (India)
    Current Employee - Technical Support in Mumbai (India)

    I have been working at Sitel full-time for more than a year

    Pros

    work environment is fulfilling for fresher,
    lounge/bunker works wonder when sleep is what you need

    Cons

    benefits have being cut down drastically,

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    My review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Diegem (Belgium)
    Former Employee - Technical Support Agent in Diegem (Belgium)

    I worked at Sitel full-time for more than 3 years

    Pros

    nice colleague, very good team manager

    Cons

    routine job, shift were sometimes till 22.

    Advice to ManagementAdvice

    people need to get chance to be promoted after few years maybe

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Good Place to Improve your Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional  in  Chennai (India)
    Former Employee - Customer Service Professional in Chennai (India)

    I worked at Sitel full-time for less than a year

    Pros

    Really good work atmosphere. Excellent training. Helps you in the future. The people are very committed in their jobs.
    Excellent cultural activities.

    Cons

    Work timings. Very high targets. Huge attrition.

    Advice to ManagementAdvice

    Give flexible work timings at least for first year.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    My experience at Sitel was amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Supervisor  in  San Angelo, TX (US)
    Current Employee - Senior Account Supervisor in San Angelo, TX (US)

    I have been working at Sitel full-time for less than a year

    Pros

    Employers are very easy to work for. Everyone is very easy going, understanding, and the open door policy is actively used. The coaching and training are excellent. They do everything possible to ensure that you know how to do your job and how to do it to the best of your ability.

    Cons

    The only challenges that I came across was the pay. They definitely need to increase the past rates, and the incentives.

    Advice to ManagementAdvice

    Increase pay for the employees, and make sure incentives are applied.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    battered Customer Service rep

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas, NV (US)
    Current Employee - Customer Service Representative in Las Vegas, NV (US)

    I have been working at Sitel full-time for more than a year

    Pros

    easy work, nice people , very understanding

    Cons

    young crowd , YOU ARE TREATED LIKE A KID

    Advice to ManagementAdvice

    work on exclueding colored hair and excessive body piercings

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    I have enjoyed working here all these years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Starkville, MS (US)
    Current Employee - Technical Support in Starkville, MS (US)

    I have been working at Sitel full-time for more than 10 years

    Pros

    They always try to promote from within. Get a lot of benefits with lots of companies. Normally they promote someone in at least 6 months or less.

    Cons

    Favoritism, no matter how they try to stop it, someone always ends up showing less qualified people more opportunities or give them more chances.

    Advice to ManagementAdvice

    You are already doing a great job, the only way to limit the con would be to have someone constantly visit or to have an inside person keeping an eye on things

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I would have to say Sitel is a friendly, fun place where you are a customer service representative who helps customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Painted Post, NY (US)
    Former Employee - Customer Service Representative in Painted Post, NY (US)

    I worked at Sitel full-time for more than a year

    Pros

    The best things about working at sitel is the ability to grow in the company. You are able to have contests between teams and make the day fun.

    Cons

    Some of the cons for working at sitel are the fact that you can become overwhelmed with all the customers, you can have a co-work come in and put you in a bad mood.

    Advice to ManagementAdvice

    To advance to management you would have to show you are able to do your job on a daily basis and apply for the position. Then you go through the training.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    My experience was just ok!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Ocala, FL (US)
    Former Employee - Customer Service Representative in Ocala, FL (US)

    I worked at Sitel full-time for less than a year

    Pros

    Coaches care about thier team and give incentives to show they care!

    Cons

    This company shows favortism and they do not promote their employees for different positions based on their job well done.

    Advice to ManagementAdvice

    Treat your employees equally and fairly!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Too Much For Too Little...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Cruces, NM (US)
    Current Employee - Customer Service Representative in Las Cruces, NM (US)

    I have been working at Sitel full-time for more than a year

    Pros

    You are able to move up fast, but the increase in wages isn't much to sneeze at and with the responsibility gained through moving up you also receive double the drama upper management throws at you. If you stay with the company for 5 years minimum, they will give some privilege and increased wages as well.

    Cons

    The amount of work you put in does not give a high payoff. To add to the menial paycheck, you have to deal with degrading remarks from your operations managers who act like the work load is some sort of cakewalk. Way too much negativity and it leaves one feeling emotionally drained after work. It was a pain in the butt resigning. I had to go to the HR office multiple times regarding a lack of professionalism and harrassment from my immediate supervisor, and when I resigned I had to double check THREE times that I was doing everything right to ensure my accrued PTO (paid time off) would be paid out as stated in the employee handbook. Even after being reassured and being given a different answer each time, I still did not get it and had to make at least 3 more phone calls. It was too much work for something I rightfully earned. A very disheartening experience overall.

    Advice to ManagementAdvice

    Take your time training; you will retain more agents and not be throwing away good money after bad.
    The office structure should be one of support not only for entry levels and those lower on the totem pole, but for your fellow managers and supervisors. Nothing productive will result if your staff members are all turned against each other due to dishonesty from their higher ups and favoritism.
    Practice what you preach in training to the agents and invest time and care into them just as they are to do so with the clients' customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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