Sleep Number by Select Comfort

www.sleepnumber.com

Sleep Number by Select Comfort Reviews

Updated 31 January 2015
Updated 31 January 2015
182 Reviews
3.0
182 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
87 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)


Cons
  • Horrible upper management starting with District Managers (in 16 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Sleep Number by Select Comfort part-time (more than a year)

    Pros

    Decent, but not a lot of movement

    Cons

    lots of pressure, management rides hard.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It has been amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in North Auburn, CA (US)
    Current Employee - Store Manager in North Auburn, CA (US)

    I have been working at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    I love improving peoples lives through individualizing Sleep Solutions!

    Cons

    Working every single holiday, even the little ones like Columbus day are all required, always no matter what

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    work in progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Professional
    Current Employee - Sales Professional

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    As a sales professional I feel very comfortable recommending the high quality products in a low pressure sales environment. The products literally sell themselves.

    Cons

    Very flat management hierarchy, if you are reporting to a superior that you are not compatible with, your kind of stuck.

    Advice to ManagementAdvice

    Exchange policy for bedding doesn't match the most progressive retailer. Customer service isn't keeping up with sales growth

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Freedom to help the customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Plymouth, MN (US)
    Current Employee - Customer Service Representative in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time (less than a year)

    Pros

    Management gives you the power to do what's best for the customer

    Cons

    Lack of communication between Home Delivery and customer service

    Advice to ManagementAdvice

    Get rid of Xogistics

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Worst company to work for, they do not care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Plymouth, MN (US)
    Current Employee - Customer Service Representative in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time (less than a year)

    Pros

    It is in a good location (corporate office).

    Cons

    Management is horrible. The company policies are disgusting, it is like being in Kindergarten again. My teen age daughter gets treated with more respect at her job that I do. Expected to do "catch up work" during your breaks and lunch, or you get talked to. No communication between management and employees, management is NEVER around to help out with questions/issues/problems. You get paid very little for what is expected of you.

    Advice to ManagementAdvice

    Communicate with your employees. Be around to help.

    Recommends
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Dec 12, 2014Human Capital

    Thank you for your feedback. Your review has been shared with the appropriate parties within the organization.

  7.  

    I have been working at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Excellent culture for employees who enjoy being challenged and rewarded, this company helps change lives!!! Company recognizes sales success with a living wage, and outstanding new products which keep it interesting.

    Cons

    Retail and extended holiday hours are a drag. Is it useful to open at 7 or 8 on Labor Day and stay until 10 at night? So much for the holiday.

    Advice to ManagementAdvice

    Keep innovating, it is working!! Let go of the over-paid pompous jerks who contribute very little.

  8.  

    This is a very innovate company. They want to be the apple of beds.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HD Scheduler in Plymouth, MN (US)
    Former Employee - HD Scheduler in Plymouth, MN (US)

    I worked at Sleep Number by Select Comfort full-time (less than a year)

    Pros

    Very laid back environment. Great work culture. Good staff.

    Cons

    Parking. Lack of training to the stores. Lack of infrastructure in place during peak season.

    Advice to ManagementAdvice

    Develop on online training portal to help stores and techs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Sleep Number is constantly evolving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Expert in Bonita Springs, FL (US)
    Current Employee - Sales Expert in Bonita Springs, FL (US)

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    Pay structure allows for the ability to make a good amount of money. The company recognizes success with their "President's Circle" each year and sends them on an all expense paid vacation!

    Cons

    The manager I had was less than professional and I have met others that were the same. They raise your goals over 30% when you hit them which makes it much harder to hit your commission tiers.

    Advice to ManagementAdvice

    Spend more time with your managers developing the culture that Sleep Number is all about.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Sleep Number by Select Comfort Response

    Oct 14, 2014Human Capital

    Thank you for providing your feedback and advice. I will pass it on!

  10.  

    A laid back sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    Great work environment. The stores are nice and decent hours.

    Cons

    Not being able to have outside internet options in store is a drawback. We are adults and should have access to competitor websites for comparison and knowledge.

    Advice to ManagementAdvice

    Keep the sales plans low enough where the sales greyhounds don't stop chasing the rabbit.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Decent income, discounts, fellow employees, customers, products.

    Cons

    Retail hours, no work life balance, Incompetent district Manager.

    Advice to ManagementAdvice

    Realize that the people in your stores matter. Work life balance is important as some of us actually do have family and friends. I have missed several important gatherings since being hired, however, I believe it is our DM that is to blame. Great company to work for overall and very fair compensation for work done and the benefits are not bad at all.

    Recommends
    Positive Outlook
    No opinion of CEO

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