Sleep Number by Select Comfort

  www.sleepnumber.com
  www.sleepnumber.com

Sleep Number by Select Comfort Reviews

Updated 15 December 2014
Updated 15 December 2014
170 Reviews
3.1
170 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
81 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)


Cons
  • Horrible upper management starting with District Managers (in 16 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want (in 16 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    First five years was great last two a nightmare. TOO much stress... threats constantly!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Helping people sleep better. No other ++++

    Cons

    Too much pressure, corporate never happy, you can seel over quota, but they are still not happy because you did sell certain items. Always lieing to employees about advertising or when things will occur. No promotion path.

    Advice to ManagementAdvice

    Fire Regional VPs they are all liers and never have an answer.

    Doesn't Recommend
  2. 2 people found this helpful  

    Very, very, very boring and bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    If you like living in a fantasy land and like being a yes man or women it's the place for you.

    Cons

    One of the most horrible retail chains out there. Advertisment and smoke and mirrors are what make it stay afloat but that won't last forever. People will find out that it's only an air mattress that is still subject to mold like it's always been at a ridiculous price. Mattress has no support whatever. They now have upper management posing as managers and salespeople to leave positive comments on sites such as this. This is a fact. Some people are not able to get out that easily so they have to stay a bite their lip and say yes , yes, yes all day long. Their sales pitch is canned and they fail to tell you that although you can return your product you have to pay $200.00 to have it picked up that's after paying $180.00 to have it delivered. If you ask certain questions they will answer but you have to know to ask them or they wont offer the info. Stay away, stay far, far away.

    Advice to ManagementAdvice

    It is much too late for any advice they seem to enjoy their self destructive ways. If there would be one piece it would be to look into the way Regional and District managers handle things. Out of control and no one to stop them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Experienced Sales Professionals, Don't waste your time.
    This Job is for kids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Little Rock, AR (US)
    Former Employee - Sales Associate in Little Rock, AR (US)

    I worked at Sleep Number by Select Comfort full-time (less than an year)

    Pros

    Helping people get a better nights sleep is probably the best thing about working at Sleep Number. Working at Sleep Number helped me appreciate my previous sales job and helped me with my decision to go back. Thank You Sleep Number.

    Cons

    Very poor pay for all that you are required to do. $9/hr plus a 2.5%commission of sales to hit $50,000 or more in bed sales. Poor management and lack of corporate training. You are required as a sales person to clean bathrooms, dust, vacuum, clean windows, change light bulbs, change beds, change in-store signage, count inventory, pass audits, maintain paperwork, self train, and sale beds, pillows, blankets, sheet sets, etc.., for $9/hr and a 2.5% commission. The kicker is that you can earn an 8% commission if you hit 130% of your monthly goal. Sarcastic Wow! Don't waste your time with this company. Oh, forgot to tell you that Store Managers sale against their sales reps and also have a quota to hit, however they do not earn more than 2.5% commission. So to me their isn't any motivation to move up into management. Benefits are less than ideal, especially medical. You pay 100% of your doctors bill until you reach $2500 throughout the year before the company will cover a measly 80% of your doctors bill. Pathetic.

    Advice to ManagementAdvice

    To upper management, train your store managers to train their new sales reps. Give realistic expectation on pay and benefits. Store managers need to work their shifts and provide support to the store and their team, not sale against them. Pay more commission, a 2.5% commission rate is insulting, especially for a product that's marked up 400% or more. Thank you for helping me realize what my real sleep number is, a 35, as in 35% commission for everything I sale. Now I can "Sleep Well". ;)

    Doesn't Recommend
    No opinion of CEO
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  5.  

    good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    the customer experience, and product

    Cons

    the company set quotas that are usually unattainable, and actually has expanded hours on holidays as opposed to reduced hours which makes no sense. they open at 7:00am during Christmas and stay open late on The 4th of July memorialday laboe day etc, when all the other stores around them are closed they are the only one opened.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Could be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional in New York, NY (US)
    Former Employee - Sleep Professional in New York, NY (US)

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    The product is actually good. The brand is nationally recognized and it actually helps people.

    Cons

    Products is severely overpriced. Too many unrealistic goals they come out with a stupid product and they want you to push at all cost. It's all about the numbers. People can do whatever they want as long as the produce numbers, steal your deals or whatever if they are a top writer they won't even get a slap on the wrist. Managers in some stores compete with sales people the greedy ones continue writing deals while their people are struggling and possibly on a warning of some kind. Managers have a much lower quota than the sales people yet they are just greedy and don't care about their people. The district managers don't care at all about the individual people or the stores as long as their district hits the number and they get their bonus everything is fine. The Regional for the NY area is as narcisisstic as they come with an incredible god complex.

    Advice to ManagementAdvice

    Get your priorities in order. PEOPLE, PROCESS and PROFITS! In that order.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place to work, just need better trained manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Expert in San Antonio, TX (US)
    Current Employee - Sales Expert in San Antonio, TX (US)

    I have been working at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    The pay stucture, the people you get to help sleep better. Being able to help people feel better and sleep better. I loved working for this company, but there on cons mostly in the south texas store. See below. They make a great product, and at the end of the day
    You feel proud you have helped someone. Some people view bed as over priced, but they is a perfect bed for everyone income.

    Cons

    Not being able to offer better deals for military, wounded warriors, and wheelchair customer. These latter two customers realy benefits from the adjustable feature of lifting and lowere both head and feet.
    Second con, in the South Texas market, you heard of a few managers that are stocking her store with her young friends, and slowing weeding out the older more experienced sales professional. I heard she didn't feel comfortable in working with people as she said was her dad's age. When there was an opening at her store, she had a bunched of season sales people over the age of 35 interviewed. In the end, she decided to go with a young kid, who had no sales experienced, but hung out with the her and her other friend who was also a employee she brought on in the past 8 months.

    Advice to ManagementAdvice

    When interviewing new employees; the interviewing manager should have someone looking over their shoulders, so they don't just hire their friends. They should be interviewed by a partial second person, who doesn't have a vested interest in them being hired. ALSo the DM shouldn't have the belief that if the sales in the store are good, there are no problems. I have heard other employees and manager voiced their opinions to the current DM, and was told but the sales are so great, they don't have any real problems.

    Recommends
    Approves of CEO

    Sleep Number by Select Comfort Response

    Jul 23, 2014Human Capital

    Thank you for providing your feedback. It is great to see that you connected with the Company's mission and vision. I have shared your concerns with the Human Capital Business Partner who supports ... More

  8.  

    Store Manager - Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Amarillo, TX (US)
    Former Employee - Store Manager in Amarillo, TX (US)

    I worked at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    Ownership in my store, very little 'micro management'.
    Truly helped many people over the years, great feeling.

    Cons

    Worked a lot of weeks without a day off during busy seasons.
    Marketing that works in large cities, does not work in rural environments.

    Advice to ManagementAdvice

    Let stores use some of the advertising budget on local things that work in that area. IE, newspaper inserts in a Thursday paper that gets little circulation may be better spent on a local radio station that reaches more shoppers.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Willing to take Change into Consideration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Plymouth, MN (US)
    Current Employee - Case Manager in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    It gives you the experience you may need in the future if you want to get other positions in business, marketing, etc.

    Cons

    Sometimes Customer Service ends up being a "trap" and some get picked to move up and gain valuable experience, and others do not.

    Advice to ManagementAdvice

    Make opportunities for everyone who wants to move up readily available. Don't make some "hold down the fort" and never have the chance to try other projects that always tend to turn into permanent higher paying jobs.
    Reevaluate the Saturday schedule. Get a better handle on the logistics issues.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Sleep Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Associate
    Former Employee - Sleep Associate

    I worked at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    -great coworkers
    -good product
    -good manager
    -the feeling that you are genuinely helping people
    -good work/life balance
    -good sales experience

    Cons

    There is no communication within the departments. Delivery issues take entirely too long to get resolved and the sales people are the ones who are punished for said issues.

    The sales goals are completely unrealistic unless your manager is super chummy with your DM.

    The sales that are run are not competitive with other similar companies. People want a discount with extended financing, not one or the other.

    Advice to ManagementAdvice

    Hold delivery and logistics accountable for cancelled orders. Don't punish the sales staff when we have done our job. They should all be paid on delivery. That will ensure that deliveries are actually completed.

    Budget the stores for how they are trending. You'll get more favorable results for the stockholders in the long run. You'll also have a happier sales staff because they will actually make money.

    Stop adding all of the new innovations. It ultimately makes it more difficult to sell what people came there to get: the Sleep Number bed. Throwing everything at the customers turns them off and drives them to the competition.

    People want to buy the product, but the sales offered need to be competitive with the other companies. There is value for their money here, but not when they feel like they are not getting the best price they possibly could.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    Jul 07, 2014Human Capital

    Thank you for providing your feedback. It's great to see that you enjoyed your work/life balance and felt that you were genuinely helping others. Your feedback regarding opportunities will be ... More

  11. 1 person found this helpful  

    Selling with a knife at your throat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    -Good pay
    -Quality product
    -Benefits
    -Room to advance

    Cons

    -Highly political among upper management
    -Management threatens firing employees who are 95-99% to plan
    - Upper management does not listen to employees
     -Poor management of a store will be taken out on employees (corrections/terminations) instead of management
    -Cutthroat environment
    -Some managers takes off critical sales days or frequently leaves early, missing business opportunity
    -Rubbish advertising leaves some high volume months empty of traffic.
    -Meager call lists for lead potential
    -Your sales trends are irrelevant. Even if you make over 100% to goal for the year you may be denied promotion due to a few months drought.

    Advice to ManagementAdvice

    Retrain or fire your managers who are consistently performing poorly, leaving early on big sales days, and stop firing employees as a result. Ease off of your cash cow sales associates when months are slow and don't punish a top performer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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