Sleep Number by Select Comfort

www.sleepnumber.com
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Employee Reviews

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  1. 3 people found this helpful  

    Great Company, Very Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Los Angeles, CA (US)
    Current Employee - Store Manager in Los Angeles, CA (US)

    I have been working at Sleep Number by Select Comfort full-time (less than a year)

    Pros

    Great staff and other store managers are wiling to help with questions. Customers really loyal to beds and easy to sell using the selling system, no other delivery/ complaint/ return follow up (goes through corporate) just regular friendly follow up after sale. Good Benefits

    Cons

    Unrealistic sales goals! Company in "aggressive" growth but sales over 400 stores didn't make goals. Blamed marketing but too slow to compensate for the HIGH goals that were distributed by DM. When the goals are determined by DM for each store it's not based on any real percentages from last year, just lofty dreams of company. One month will be 20% above the next 50% above last year and not concise with store size and location. NO TRAINING at all...had to rely on staff (not their job) to train me. Not the best strategy for a company unless it wants the employee to pull the strings of management. Long boring hours.

    Advice to ManagementAdvice

    Have a clear understanding of the business to give realistic goals to DM's. This company makes great money and shouldn't dangle the carrot for their own gain. TRAIN MANAGEMENT, don't have the employees bear the burden plus it demotes the managers role in their eyes.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Sleep Number is a great company as long as your consistently hitting your monthly goal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Los Angeles, CA (US)
    Current Employee - Anonymous in Los Angeles, CA (US)

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    You can make good money, if there is a Sale or you have a busier location.

    Cons

    No job security! You have to hit 100% of your goal every month, to be a valuable employee.

    Advice to ManagementAdvice

    Management could help employees reach their goals before their own since their monthly goal is lower. Management should also help in generating traffic into their store!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Sleep Number Manager for 8 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Grand Rapids, MI (US)
    Former Employee - Store Manager in Grand Rapids, MI (US)

    I worked at Sleep Number by Select Comfort full-time (more than 8 years)

    Pros

    It is an outstanding company that truly believes in their employees, the product, promoting from with in, and giving people every opportunity to succeed.

    Cons

    In my time I had 4 district managers. Three were fired while I was there. The fourth fired me. He was inconsistent, although there over 10 years, ignored policy, and used personal reasons to let me go - based on a month my store hit plan.

    Advice to ManagementAdvice

    If you have a district manager you is terminating a large percent of his staff, look at the DM before allowing him to fire more. Also, maybe follow up with some of those that he has fired and find out if he did anything to help them out.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Everything should work, nothing does.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plymouth, MN (US)
    Current Employee - Anonymous Employee in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Great Discount on beds. Not much management oversight if you're not one of the few bottom performers. However, this also means you don't get time to work on career development.

    Cons

    Poor leadership follow-through. Changes are not communicated, are compartmentalized, and ever changing. New products launch without testing, troubleshooting is expected to be flawless when the troubleshooting changes daily. Company expects you to post big numbers while providing no support.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    The most horrific company from Hell that you could imagine!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional
    Former Employee - Sales Professional

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Great products, but over priced!
    A lot of great customers.

    Cons

    Enormous employee turnover at stores...RUN
    Horrible management.....Run
    Uses lies and intimidation tactics......RUN
    Report anything to HR and they share with RM so you get put on black list no matter what.
    This is their mantra....you're replaceable no matter what...even if you did everything expected of you.....RUN
    Store mgrs take every advantage they can and aren't held accountable for anything.
    Ups system is not fair...vacation time unfair and you'll never get it. ...RUN
    Whatever they tell you in interview are lies!!!
    All propaganda...first couple weeks they're decent....then the boom drops...Could write book of cons, but won't. In a nutshell....they only care about the bottom line because of the tremendous GREED....not their employees at all. You could be at deaths door....but get to work....no one to cover...it's your mgr day off.
    If you want a job in HELL...Work for SC.
          You'll be overworked, underpaid and treated like DIRT!!!

    Advice to ManagementAdvice

    ALL OF YOU SHOULD RESIGN and be replaced by HUMANS!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    First five years was great last two a nightmare. TOO much stress... threats constantly!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Helping people sleep better. No other ++++

    Cons

    Too much pressure, corporate never happy, you can seel over quota, but they are still not happy because you did sell certain items. Always lieing to employees about advertising or when things will occur. No promotion path.

    Advice to ManagementAdvice

    Fire Regional VPs they are all liers and never have an answer.

    Doesn't Recommend
  8. 2 people found this helpful  

    Very, very, very boring and bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    If you like living in a fantasy land and like being a yes man or women it's the place for you.

    Cons

    One of the most horrible retail chains out there. Advertisment and smoke and mirrors are what make it stay afloat but that won't last forever. People will find out that it's only an air mattress that is still subject to mold like it's always been at a ridiculous price. Mattress has no support whatever. They now have upper management posing as managers and salespeople to leave positive comments on sites such as this. This is a fact. Some people are not able to get out that easily so they have to stay a bite their lip and say yes , yes, yes all day long. Their sales pitch is canned and they fail to tell you that although you can return your product you have to pay $200.00 to have it picked up that's after paying $180.00 to have it delivered. If you ask certain questions they will answer but you have to know to ask them or they wont offer the info. Stay away, stay far, far away.

    Advice to ManagementAdvice

    It is much too late for any advice they seem to enjoy their self destructive ways. If there would be one piece it would be to look into the way Regional and District managers handle things. Out of control and no one to stop them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    not a customer friendly store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional in Pittsburgh, PA (US)
    Former Employee - Sleep Professional in Pittsburgh, PA (US)

    I worked at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    retail hours - unreal goals that are not reachable - keep sales from making too good of a paycheck

    Cons

    retail hours - unreal goals that are not reachable - keep salespeople from making too good of a paycheck

    Advice to ManagementAdvice

    Stop treating employees like dirt and increase the commission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Unrealistic goals/tasks from out of touch Corporate Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Professional in Pittsburgh, PA (US)
    Current Employee - Sleep Professional in Pittsburgh, PA (US)

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    Good employee discount program and potential to make decent money, although commission percentage is not the best unless you greatly exceed your goal for that month.

    Cons

    Canned sales pitch with little room for your own personal style.....even though they tout the "make it your own" philosophy, they really don't want you to deviate from their script. It is also the worst Ups System I have EVER worked under....with this system, it is possible to work an 8 hour shift and not speak to s single customer while watching your coworkers get all the sales that day.

    Advice to ManagementAdvice

    Have an honest discussion with the people in the trenches...throw out some of the meaningless tasks (Hot/Warms, etc.) and allow the talented sales professionals you hired to actually show you what they can do when they aren't required to perform like trained parrots. Re-evaluate your Ups system.....it is very discouraging to work your full shift and not have any customers of your own while watching your coworkers sell. 2.5% is a VERY low commission rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Aug 28, 2014Human Capital

    Thank you for taking the time to post your review! I am passing your comments about the ups system, commission, and sales process to the appropriate teams at the home office.

  11.  

    good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time (more than a year)

    Pros

    the customer experience, and product

    Cons

    the company set quotas that are usually unattainable, and actually has expanded hours on holidays as opposed to reduced hours which makes no sense. they open at 7:00am during Christmas and stay open late on The 4th of July memorialday laboe day etc, when all the other stores around them are closed they are the only one opened.

    Recommends
    Positive Outlook
    Disapproves of CEO

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