Sleep Number by Select Comfort

  www.sleepnumber.com
  www.sleepnumber.com

Sleep Number by Select Comfort Reviews

Updated 16 December 2014
Updated 16 December 2014
171 Reviews
3.1
171 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
82 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)


Cons
  • Horrible upper management starting with District Managers (in 16 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Selling with a knife at your throat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    -Good pay
    -Quality product
    -Benefits
    -Room to advance

    Cons

    -Highly political among upper management
    -Management threatens firing employees who are 95-99% to plan
    - Upper management does not listen to employees
     -Poor management of a store will be taken out on employees (corrections/terminations) instead of management
    -Cutthroat environment
    -Some managers takes off critical sales days or frequently leaves early, missing business opportunity
    -Rubbish advertising leaves some high volume months empty of traffic.
    -Meager call lists for lead potential
    -Your sales trends are irrelevant. Even if you make over 100% to goal for the year you may be denied promotion due to a few months drought.

    Advice to ManagementAdvice

    Retrain or fire your managers who are consistently performing poorly, leaving early on big sales days, and stop firing employees as a result. Ease off of your cash cow sales associates when months are slow and don't punish a top performer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Place to work when the hours are available. Bad place because hours can be hard to come by.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Delivery Technician in Rochester, NY (US)
    Former Employee - Home Delivery Technician in Rochester, NY (US)

    I worked at Sleep Number by Select Comfort full-time

    Pros

    No direct supervision
    good employee discounts on products
    decent benefits
    For the most part stress free job
    Mattresses come in pieces so there is minimal heavy lifting
    Overall good paying job (during sales times)

    Cons

    Some weeks you would get under 20 hours in the Rochester NY region
    Work with temporary laborers through Labor Ready and you are forced to do all the driving (can travel up to 4 hours away)
    Freight company (Conway Freight) is late 85% of the time so you are behind the 8 ball all day trying to catch up and stay in delivery windows
    With no direct supervision it is hard to get a hold of management (closest manger is in Pitssburgh PA)

    Advice to ManagementAdvice

    Management 100% needs to improve communication with the tech's.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Decent pay.
    Flexible hours (Except holidays).
    Decent benefits.
    The Sleep Number Beds.

    Cons

    Horrible upper management starting with District Managers.
    Quite often mall hours.
    Quite often located in a mall.
    Can be extremely stressful.

    Advice to ManagementAdvice

    Stop letting your District Managers be the Gustapo. They are less needed than everyone else in the chain of command. They are typically the biggest idiots with the least responsibilities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Wow! Manager was a great liar! Never in my over 40 years of working have I ever experienced such a horrible experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort as an intern

    Pros

    The company product is great... I own two sleep number beds.

    Cons

    The interview was a joke. Manager promised a job and told me to call back. I called back and the guy acted like I was an foreigner or something. He was a complete liar. I can imagine how he treats his employees! I'm glad I didn't get hired.

    Advice to ManagementAdvice

    Get rid of this type manager...they will kill your company!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Jul 07, 2014Human Capital

    It's great to see that you enjoy your Sleep Number beds! It is important to us that our candidates receive the same type of experience our customers expect, so please reach out to ... More

  6.  

    Excellent organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Sleep Number by Select Comfort full-time (more than 8 years)

    Pros

    Exceptional pay, solid training, growth opportunity, extremely good product that actually delivers, sales orientation that is 100% customer oriented

    Cons

    Not too many cons! Solid company

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great culture and great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plymouth, MN (US)
    Current Employee - Anonymous Employee in Plymouth, MN (US)

    I have been working at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    The people are real and really care about Improving lives!

    Cons

    It's hard to break in to other departments unless you know someone.

    Advice to ManagementAdvice

    Care about your front line representatives!

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    serious about sleep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Associate in Shreveport, LA (US)
    Current Employee - Sleep Associate in Shreveport, LA (US)

    I have been working at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    Excellent training, supportive team members, customer focused, products are easy to be proud of and sell themselves.

    Cons

    Family benefits are expensive - can't afford them. Corporate office seems out of touch with rest of company
    too much subjective power given to managers without monitoring them

    Advice to ManagementAdvice

    remember who the first customer is: your sales force

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    This is a company that cares very little about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    This is a good product

    Cons

    Age discrimination within the company
    Store goals set 20% higher than previous year which makes them difficult to reach
    Upper management not in touch with sales people
    Very political environment If you don't know the right people there is no room for advancement
    Make sure your managers are able to take their vacation time
    CEO puts all of her cronies in top positions

    Advice to ManagementAdvice

    Be kinder to your store employees and know whats going on at the store level All you care about is $$$$$
    Your training tells up how we need to listen to each others needs but you do little of this

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    Jul 07, 2014Human Capital

    Thank you for sharing your opinion. We would like to understand your concerns in more detail, so please reach out to [email protected] to connect with a Human Capital Representative.

  10. 2 people found this helpful  

    The most disappointing, disconcerting and painful experience of my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional
    Former Employee - Sleep Professional

    I worked at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    The products are amazing and they are of great value and great benefit to consumers. Product innovation is stellar. Benefits are good.

    Cons

    Store Manager did not foster an environment of growth, did not implement company vision. The manager was not present - physically or mentally - much of the time (lack of support & guidance). I felt de-valued, demoralized, marginalized and exploited quite often. A co-worker and I had a conversation with DM re: abuses that went absolutely nowhere. As long as the numbers are there, management doesn't seen to care. I felt over-worked, under-appreciated and discounted even though I brought a lot that was positive to the position (customer service excellence, new ideas). There was a lack of communication, poor training and feedback, and abuses of scheduling and policy. I came into SN excited, thinking I'd found a home; but endured behavior, including unethical behavior, that no employee should have to endure. I left without finding a new position because my health and well- being were paramount and I was tired of being in distress. Also, in re: to goals, you only make serious money if you hit 120-140%+ of goal - often double digit increases and not necessarily reflective of economic factors. There are realistic goals and then there are fantasy goals. I also believe that a Store Manager should manage & lead, not be in competition with subordinates - the culture and sub-culture leave a lot to be desired. There is more I'd like to convey, but unfortunately, I would be writing several pages and I don't believe it truly matters because we're "replaceable".

    Advice to ManagementAdvice

    Take a look at some of your Store Managers and if Sales Professionals come to the DM or call corporate, be willing to listen and take a look rather than focus solely on numbers/dollars. If you want to be a great employer as well as a great brand, you've got some work to do, in my opinion.
    Management needs to execute the corporate Vision which, I believe, would create a more harmonious work environment at store level and positively impact morale and productivity.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Great job but not a great career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Professional
    Current Employee - Sleep Professional

    I have been working at Sleep Number by Select Comfort full-time (more than 10 years)

    Pros

    The pay is good, the product you're selling is good. If you can sell, you'll make decent money off the commission. For the experienced, needs focused, retail salesperson this could be a great job.

    Cons

    You're only as good as your last sales quota. With an average of 20%+ sales increases from last year, the goals are a real stretch. Also don't believe them when they tell you they're going to increase advertising to help you achieve even higher comp increases, they've promised me that very thing at least 7 times and the increased advertising has always "fallen through" do to various reasons, however the increased goals remained. The training program is not effective. It is just training modules on the computer.

    Advice to ManagementAdvice

    Use your Regional Trainers to train people instead of making training videos. When you've had the trainers out in the stores in the past, I've always seen results come from it. Also there is a widespread (nationwide from what I can tell) culture of telling you what you want to hear when it comes to how people are achieving success. I've heard, on more occasions than I can recall, store managers talk about how they achieved success on a manager conference call where they towed the company line. After the call, I spoke to them privately and they said they were just telling them what they want to hear because they don't want to hear the truth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    May 20, 2014Human Capital

    Thank you for your review and specific feedback. I have shared your opinion on how to best leverage our training department with the appropriate person.

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