Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated 20 November 2014
Updated 20 November 2014
486 Reviews
4.1
486 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
407 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 45 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome.. Best regional airline flying today

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Tampa, FL (US)
    Former Employee - Customer Service Agent in Tampa, FL (US)

    I worked at Southwest Airlines full-time (less than an year)

    Pros

    The culture is employees are the what makes the company great. Employees are respected and you are loved.." LUV airlines" isn't just a slogan. Employees are considered as owners and provides outstanding stock options. The history of the airline is unique and is based on mutual respect between employee/employer, and has carried through today.

    Cons

    I really had to dig deep to find a con. I suppose it would be the fact that they are a union company. Some may not see that as a con, but the company already gives everything the union would provide and then some. All fine and dandy except, sign with the union or not, the union dues still come out of your check

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Working with so many new people and personalites. Flight benefits. Great company. Great medical benefits. Great culture!

    Cons

    If you've never worked in the airline industry, you're going to see how rough it can be to work with people who are running late for their flights (which almost always feels like everyone is) and how mean they can be because they will take it out on you when it's not about you at all.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    flight benefits 401k match nice employees

    Cons

    none all is very good

    Advice to ManagementAdvice

    doing good good job people

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, TX (US)
    Former Employee - Customer Service Agent in Houston, TX (US)

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    flight benefits, affordable medical, dental

    Cons

    beginning pay is very low

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    One of the Best Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in San Antonio, TX (US)
    Former Employee - Customer Care Representative in San Antonio, TX (US)

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    Everyone's heard of the benefits from flying, buddy passes, great insurance, profit sharing and just the prestige of saying you work at SWA

    Cons

    Airlines are always open for business 24/7 holidays,weekends, nights even through bad weather.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Flight of your life!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    I had the greatest experience as an intern at SWA! The culture is absolutely incredible, and the flight benefits aren't too terrible either. I got hands-on experience that contributed to the success of the company, and felt like a part of the Southwest team. I could not have asked for a better internship experience!

    Cons

    Most positions do not lead to full time opportunities

  8. 1 person found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX (US)
    Current Employee - Intern in Dallas, TX (US)

    I have been working at Southwest Airlines as an intern (less than an year)

    Pros

    Amazing company with great perks+ Monday party+ very friendly colleagues

    Cons

    less aggressive culture which makes you not sure about how far you can reach after 5 years

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    An Experience To Remember

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    Southwest Airlines treats its employees fantastic. The benefits are great and the company is great at keeping its employees involved.

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    LUV, FUN & Job Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Chicago, IL (US)
    Current Employee - Customer Service in Chicago, IL (US)

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    You can be yourself...have FUN, enjoy what you do, move around to different departments and cities, and not really worry about layoffs...the Company is stable. They promote from within and offer advancement options to everyone.

    Cons

    Contracts & hours can be long - especially during weather issues. Can be hard to discover all the benefits and opportunities when you are brand new - but once you get the hang of it - the world is the possibility!!! Ask lots of questions!!! Read everything!!! Be informed!!!

    Advice to ManagementAdvice

    Ask more Employee's their opinions...should be more of a 2-way street.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Dallas, TX (US)
    Former Employee - Analyst in Dallas, TX (US)

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    Nice opportunities and people to work with

    Cons

    Long term employees are defensive and not eager to learn from others' experiences

    Recommends
    Neutral Outlook
    Approves of CEO

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