Sprint

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Sprint Reviews

Updated 21 August 2014
Updated 21 August 2014
2,121 Reviews

3.2
2,121 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
10 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 154 reviews)

  • Work life balance is good depending on which area of the business you are working in (in 121 reviews)


Cons
  • Be prepared to be extremely fake to upper management if you want to get promoted (in 81 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent place to work but be careful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Application Developer II  in  Overland Corner
    Former Employee - Application Developer II in Overland Corner

    Pros

    People that worked there are great. My management was great with allowing us to telecommute one day a week. They were also flexible if issues came up and you had to change your work schedule some. The 401K benefit was good, dollar for dollar up to 5% of your pay. Benefits include Medical, Dental and Vision. They also had voluntary benefits such as car and home insurance, pet insurance. The bonuses are being paid out quarterly now and not yearly, which is better because you get what you earned and not lose it when one quarter of the year tanked.

    Cons

    The layoffs they have been having makes it kind of worrying to work there. Also even though they say they won't expect same amount of work with less people after the layoffs they seem to still expect it. There was bonuses but no raises this year, just hope that doesn't become a trend. Also the job grades got consolidated and so there isn't as much promotion from one grade to another, though they can promote you in grade to a different level but it is confusing on how that all works. Also they seem to embrace everything that was Legacy Nextel and have to change everything over that way, but that is my perception.

    Advice to ManagementAdvice

    Instead of cutting lower level employees and expecting the remaining ones to do the same work as did before upper management, especially really upper management needs to take a pay cut or decrease the amount of them.

  2. 1 person found this helpful  

    Sprint is a great place to work! They pay well and offer amazing benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Columbia, MO (US)
    Current Employee - Assistant Store Manager in Columbia, MO (US)

    Pros

    Competitive pay, great benefits, & sweet deals!

    Cons

    It's a make it or break it industry! You must be a quick learner, able to effectively multitask, know current plans & promos as well as current & past plans!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    Pros

    great training available to do your job

    Cons

    hard to advance once in management

    Recommends
    Approves of CEO
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  5.  

    I've been with Sprint for over 7 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder  in  Lynnwood, WA (US)
    Current Employee - Key Holder in Lynnwood, WA (US)

    Pros

    As long as you are producing and doing what needs to be done you can easily move up in the company. The work environment and culture of the company really is about putting the customer first and giving the employees tools to make both parties satisfied. Right now the company is positioning itself to actually be the strongest wireless competitor.

    Cons

    I do feel as though the pay could be better or at least have more opportunities to make more money

    Advice to ManagementAdvice

    Help provide ideas to show employees how to make moremoney. Thoughts of outside the box.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    fast paced, retail environment that promotes working together

    Former Employee - Technical Consultant  in  Ann Arbor, MI (US)
    Former Employee - Technical Consultant in Ann Arbor, MI (US)

    Pros

    great benefits, free cell service. flexible schedules and open communication. i had an awesome manager and lead

    Cons

    rude customer interactions, compensation not the best, can be understaffed at times

    Advice to ManagementAdvice

    continue being open to feedback and making the best decisions for your store and company as a whole

    Recommends
  7.  

    Senior Manager, Product/Pricing

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Overland Park, KS (US)
    Current Employee - Senior Manager in Overland Park, KS (US)

    Pros

    Pay is fair, work is fulfilling

    Cons

    Decisions are made too slowly

    Recommends
    No opinion of CEO
  8.  

    Good experience despite being laid off after 14 1/2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager II  in  Overland Park, KS (US)
    Former Employee - Project Manager II in Overland Park, KS (US)

    Pros

    Overall, the company treats it's employees well and made great strides in improving it customer service & network since the merger with Nextel. Dan Hesse is top notch. The culture was great and they did a very good job of corporate compliance. I met & worked with some great folks within Sprint and with outside vendors.

    Cons

    In the department I was in, there was lack of focus in helping supporting the PMs develop and train while other departments seemed to have carte blanche to send folks to training all over the country.

    Advice to ManagementAdvice

    Continue on the current path that Dan Hesse is laid out.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    May be on the verge of renewed growth, or... may remain stagnant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    Pros

    Worked with great people at Sprint. Loved being on the cutting edge of technology, and the ability to really understand customer issues and how to help solve them through technology.

    Cons

    At Sprint, you always felt that you were just 1-2 years out from being caught up with the competitors and on the verge of doing great things. But you never quite caught up that year or two. We were always behind and had to work twice as hard to overcome our disadvantages in network, financial strength, product selection or leadership. Limited career growth in business leadership segments.

    Advice to ManagementAdvice

    Pick two or three key categories you can compete and be an industry leader and focus on those.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Great experience for entry level sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sprint Sales Representative  in  Chico, CA (US)
    Former Employee - Sprint Sales Representative in Chico, CA (US)

    Pros

    I had a great boss, the pay was above average for the city that I lived in and there were many great benefits.

    Cons

    It seems like there was always a cap on how much commission you could make.

    Advice to ManagementAdvice

    Good job focusing and improving customer service. That was one of the biggest challenges faced when I worked there.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    The good and bad about being employed at Sprint.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Charlotte, NC (US)
    Current Employee - Customer Service Representative in Charlotte, NC (US)

    Pros

    Great benefits
    Flexible schedules
    Lots of overtime

    Cons

    Very stressful
    No cohesiveness between call center and stores
    No room for career advancement

    Recommends
    Positive Outlook
    Approves of CEO

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