Sprint

  www.sprint.com
  www.sprint.com

Sprint Reviews

Updated 20 November 2014
Updated 20 November 2014
2,366 Reviews
3.2
2,366 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
135 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 149 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 97 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 38 reviews)

More Highlights

Employee Reviews

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  1.  

    Decent place to work but be careful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Application Developer II in Overland Corner
    Former Employee - Application Developer II in Overland Corner

    I worked at Sprint

    Pros

    People that worked there are great. My management was great with allowing us to telecommute one day a week. They were also flexible if issues came up and you had to change your work schedule some. The 401K benefit was good, dollar for dollar up to 5% of your pay. Benefits include Medical, Dental and Vision. They also had voluntary benefits such as car and home insurance, pet insurance. The bonuses are being paid out quarterly now and not yearly, which is better because you get what you earned and not lose it when one quarter of the year tanked.

    Cons

    The layoffs they have been having makes it kind of worrying to work there. Also even though they say they won't expect same amount of work with less people after the layoffs they seem to still expect it. There was bonuses but no raises this year, just hope that doesn't become a trend. Also the job grades got consolidated and so there isn't as much promotion from one grade to another, though they can promote you in grade to a different level but it is confusing on how that all works. Also they seem to embrace everything that was Legacy Nextel and have to change everything over that way, but that is my perception.

    Advice to ManagementAdvice

    Instead of cutting lower level employees and expecting the remaining ones to do the same work as did before upper management, especially really upper management needs to take a pay cut or decrease the amount of them.

  2.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Columbia, MD (US)
    Former Employee - Retail Sales Consultant in Columbia, MD (US)

    I worked at Sprint full-time (more than an year)

    Pros

    Free wireless service, competitive pay.

    Cons

    Long retail work hours and policies and plans change frequently.

    Advice to ManagementAdvice

    Stop changing policies so often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Competitive environment - Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Account Services Specialist in Elmsford, NY (US)
    Former Employee - Customer Care Account Services Specialist in Elmsford, NY (US)

    I worked at Sprint full-time (more than 3 years)

    Pros

    Competative environment
    Above average benefits
    Above average pay
    Ability to almost double annual salary with metric driven incentives (3k/month possible)

    Cons

    every second of your day is recorded or monitored by management
    strict and confusing "point" system for time and attendance
    Company beliefs. --- you know how hard it is to tell a customer that you are a top tier CSR and in the same statement tell them that you are unable to simply activate a phone? forcing customer to go to store. not good strategy.

    there was a reason that they were given customer service awards in the past recent years, don't expect any awards now. when the customers call fort help half the time I have to tell them that I can't help them and that they need to go to a store.

    Advice to ManagementAdvice

    there was a reason that they were given customer service awards in the past recent years, don't expect any awards now. when the customers call fort help half the time I have to tell them that I can't help them and that they need to go to a store.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Great company, great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HRD Specialist in Overland Park, KS (US)
    Current Employee - HRD Specialist in Overland Park, KS (US)

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Flexible work environment. Cutting edge technology. Fun and exciting people throughout the company.

    Cons

    As layoffs continue the ability to move up is significantly hampered.

    Advice to ManagementAdvice

    Keep fighting the good fight.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    26 Years with Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst II in Overland Park, KS (US)
    Former Employee - Analyst II in Overland Park, KS (US)

    I worked at Sprint full-time (more than 10 years)

    Pros

    Ability to learn many business units over the years. Training available and education reimbursement to grow your career. Paid Time off is good. Pay is acceptable.

    Cons

    Management was more concerned about keeping their own jobs vs. managing their teams for success. Upper management is more concerned with who is schmoozing who and those that work hard and don't socialize all day are considered outcasts and non team members even if you participate in team activities. The work from home program is viewed as non-productive in some groups. Even though statistics prove work from home programs prove very effective over and over. Not compensated for hard work or a job well done. If your group saves the company $36 million dollars off the budget, that is not shared with the entire team that produced the savings. Promotions are not common unless you are considered to be one of the chosen ones.

    Advice to ManagementAdvice

    The best advice I can give to the new CEO is the Network must be improved to gain market share or long time customers will continue to leave. Management needs a major overhaul! People need to be held accountable for objectives met or not met. Merit increases should be based on results, not a chart that states you are at 85% of a mid range salary. Recognition and promotions should be related to objectives met. Morale needs an overhaul as well. Since the numerous layoffs the team environment is non-existent. Keep your tribal knowledge. They know the business best and have a vested interest in making the Sprint brand succeed. Being a stake holder, it's important the company is successful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place to work overall; beautiful campus/facilities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vendor Manager in Overland Park, KS (US)
    Current Employee - Vendor Manager in Overland Park, KS (US)

    I have been working at Sprint full-time (more than 5 years)

    Pros

    Flex Schedules; Some work from Home Weekly (average 2 days/wk in IT roles); good home/life balance

    Cons

    Growth potential of business in very competitive market.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    A Period of Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Overland Park, KS (US)
    Former Employee - Manager in Overland Park, KS (US)

    I worked at Sprint full-time (more than 10 years)

    Pros

    Caring, intelligent people, wonderful benefits (including salary), flexible work location (depending on management), diverse types of work (e.g., engineering, finance, HR, retail) available.

    Cons

    Any time new executives are involved, change is inevitable which can causes temporary lack of direction downstream. Layoffs generally a question of "when", not "if", which reduces morale.

    Advice to ManagementAdvice

    Get a plan and stick with it. Eliminate work silos. Make departments be accountable and responsible for work activity.

    No opinion of CEO
  9.  

    Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sprint Sales Representative in Gaithersburg, MD (US)
    Current Employee - Sprint Sales Representative in Gaithersburg, MD (US)

    I have been working at Sprint full-time (more than an year)

    Pros

    The hours are very flexible
    Employee discount plans are great

    Cons

    Quotas are beginning to get too high to reach

    Advice to ManagementAdvice

    We need a Quota relief

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Overland Park, KS (US)
    Current Employee - Retail Sales Consultant in Overland Park, KS (US)

    I have been working at Sprint full-time

    Pros

    Good vacation and time off benefits. Nice health package, but other wireless benefits confusing and constantly changing.

    Cons

    Sucks to work in retail for the worst carrier. I get yelled at all the time.

    Advice to ManagementAdvice

    Respect retail. Don't give bonuses to corporate employees based on how well sales do if we dont qualify for the benefit.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Making it impossible for me to quit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Sprint full-time (more than 10 years)

    Pros

    I get lots of time off. They pay is very good and so are the benefits

    Cons

    The hours and awful. Retail is a tough job and the customers can be incredibly mean

    Advice to ManagementAdvice

    We need to have more closed days like banks. National holidays like Memorial Day, and especially LABOR day

    Recommends
    Positive Outlook
    Approves of CEO

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