Stream Global Services

www.stream.com

Stream Global Services Reviews

Updated 25 January 2015
Updated 25 January 2015
409 Reviews
2.8
409 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
159 Ratings

Review Highlights

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time (more than an year)

    Pros

    Central location is a good thing, but not too much other things.

    Cons

    Contracts with companies that don't understand call centers.

    Advice to ManagementAdvice

    Work with your employees, don't toss them under the bus because of the contract. Let them know you understand its not correct.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    nice place to work,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional in Bhayandar (India)
    Former Employee - Technical Support Professional in Bhayandar (India)

    I worked at Stream Global Services

    Pros

    senior management is supportive, team work, helping collegues

    Cons

    sales, various matrix has to be achieved and all of them should be achieved

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sydney, NS (Canada)
    Current Employee - Anonymous Employee in Sydney, NS (Canada)

    I have been working at Stream Global Services

    Pros

    nice people would go back

    Cons

    none its a good job

    Advice to ManagementAdvice

    nice

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company with a true customer centric approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    Ability to work from home; and providing the tools to insure success. Great yearly kick off meetings with very productive break out sessions and events.

    Cons

    Inconsistent culture across multiple regions. This stems from inconsistent management.

    Advice to ManagementAdvice

    Management training programs on a global scale. Leverage the training team to accomplish this.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    system engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    its great company i think it will increase my experience and skills

    Cons

    its difficult and need more concentration

  7.  

    Pleasant working enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Belleville, ON (Canada)
    Former Employee - Customer Service Representative in Belleville, ON (Canada)

    I worked at Stream Global Services

    Pros

    There are an abundance of multicultural employees that bring a diverse and wide field of knowledge to the company, with room to grow within the company.

    Cons

    The hours for new employees included working to 1am with little hope of change of shift for the first 2 years, you are competing with other employees for the earlier shift which causes discord within the employees.

    Advice to ManagementAdvice

    Re-evaluate the shift hours

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chilliwack, BC (Canada)
    Current Employee - Customer Service Representative in Chilliwack, BC (Canada)

    I have been working at Stream Global Services

    Pros

    I suppose it's better than sleeping in my car, but not by much.

    Cons

    No heat in the building. In the winter, cold air is brought in along with the surrounding manure smell of the fields.
    No raises.
    Constant lying from Management about everything.
    No firing of useless employees because it hurts their wee feelings, which in turn makes more work for the rest of us.
    Impossible to obtain bonuses.
    Crappy benefits.
    Every single thing comes down to money with this outfit. They don't care about the employees at all. It's strictly a money maker for them.
    They took away our long term disability benefit unless you're management even though we paid for it for years.
    Doesn't matter what you do, you're just not quite meeting their expectations.
    No sick days so coupled with the temperature and the flu, the whole building is sick all winter.
    There is nowhere to advance. You're either an agent or management, that's it.
    If you transfer to another department, you stand to have your wage dropped because the maximum level for that contract is not as high. I think this is actually illegal.
    There is no time off. At one point they expected us to call in every day for each day of vacation they were forced to give us until the outcry stopped it.
    They push the line, legally, as far as they can, and then when someone complains, then they dial it back. It's like they're constantly seeing how much they can get away with.
    No Union and if you mention it, then people mysteriously get let go. You don't get let go if you're incompetent however.

    Advice to ManagementAdvice

    Stop showing the younger generation that it's ok to treat people like crap. Now they think its ok and that's how employers are supposed to act. If you can't raise yourself up to be decent human beings and treat each other with respect, then a bad precedent is being set for the younger generation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Hire and Fire... then... Hire and Fire some more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Services Manager in Rio Rancho, NM (US)
    Former Employee - Computer Services Manager in Rio Rancho, NM (US)

    I worked at Stream Global Services as a contractor (more than an year)

    Pros

    Hey at least it's a job

    Cons

    Wondering if you'll have a job tomorrow... it's like high school.... but without hall passes and pink slips.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    just an average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    schedule flexibility was a plus for me in our department

    Cons

    no career opportunities due to organization structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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