Stream Global Services Reviews

Updated 19 April 2015
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2.7
435 Reviews
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Recommend to a friend
Approve of CEO
Stream Global Services President and CEO Andrea J. Ayers
Andrea J. Ayers
2 Ratings

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)

Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Technical Support Professional II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional II in Beaverton, OR (US)
    Former Employee - Technical Support Professional II in Beaverton, OR (US)

    I worked at Stream Global Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I was part of a small team, and I got to work a lot on the knowledge base. The incoming work stayed steady, but not overwhelming.

    Cons

    The company was managed in a less-than-ideal manner, and approved more bandaid fixes than funamental improvements.

    Advice to Management

    The lower-level managers are personable and hard-working! let them do what they need to help their teams succeed!

  2. great company

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    Benifits are great . Flexible with schedules

    Cons

    Pay to low for the work

    Advice to Management

    Pay workers more if you want more work you expect too much for so little time

  3. Operations

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy entry level work good start in call center

    Cons

    No pay increases that are significant in value

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  5. What happens when companies merge? Stream was a great company to work for before Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager
    Former Employee - Team Manager

    I worked at Stream Global Services full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bigger company with more financial stability, larger range of reach world wide, more clients

    Cons

    People are no longer treated like people, lost to those who don't know them and management forgets them. Expecting more for little of their effort

    Advice to Management

    Don't forget the people who helped you build your company, fight for them. Make sure they are not forgotten of swept away. Those people your clients don't know are the backbone and glue that keeps everyone wanting to stay. Don't forget how to run your business before you give the reins to others who have less thought for you dearest people who stayed with you though good and bad. You are so scared of your clients you don't even know what's right and wrong with your agents anymore. How sad. I will miss you stream.

  6. HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There really was not any of them

    Cons

    Work Environment / Morale / Management

  7. SGS is a kind employer as long as you are on time, and as long as you respect the process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional in Swords (Ireland)
    Former Employee - Technical Support Professional in Swords (Ireland)

    I worked at Stream Global Services full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good salary, for no specific experience. Teams are big enough, you'll always find someone you get along with. Your career progression will depend on your performances, this is fair, and can be very quick.

    Cons

    If you're late, you're out. Don't pull out your cellphone either. The HR are a bit tough sometimes. Swords is quite far from Dublin, you may not want to commute every day, its a hassle.

  8. Great atmosphere and opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stream Global Services

    Pros

    Opportunities to develop and grow in your position and further in the company. Great colleagues you can learn a lot from.

    Cons

    Not many, salaries could be better but are competitive. Things were slow after Convergys bought us but now moving faster.

    Advice to Management

    Keep working on communication and career development opportunities. There is never enough of those. You are, in general, doing a good job.

  9. Close to home and consistent work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Professional in Beaverton, OR (US)
    Former Employee - Customer Support Professional in Beaverton, OR (US)

    I worked at Stream Global Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Cross training into different departments
    - Typical 8 - 5 pm job, low stress

    Cons

    - Promotion is usually given to white male, and women minority not as high
    - At times work load is too low, or too high

    Advice to Management

    - Give more frequent work review to employee's
    - Provide raise (don't send email its bad economy and wage will remain stagnant, and then send email on how much profit company made. It's contradictory)
    - Make sure vacation time can be booked in advance and those with children/emergency can go home when needed

  10. Made okay money and learned a little bit, but the work environment left a lot to be desired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Support Representative in Beaverton, OR (US)
    Former Employee - Network Support Representative in Beaverton, OR (US)

    I worked at Stream Global Services full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good contact with client company and the facilities were pretty nice. There was some opportunity for growth and learning, if one desired. Decent starting wage. Double time on holidays.

    Cons

    Volatile work environment. Often implemented 30 min lunches and made major changes that affect day-to-day life on a whim. Offered the ability to advance but often without any raise in pay..

    Advice to Management

    I personally would have stayed longer if there was more structure and continuity- not the sense that you could walk into work and have everything be different at any time.

  11. Poor employee support and inadequate career advancement options.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Specialist in Wilsonville, OR (US)
    Former Employee - Customer Support Specialist in Wilsonville, OR (US)

    I worked at Stream Global Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the Team Managers are truly there for the team. Most are not.

    Cons

    Overall, not supportive of their employees.

    Advice to Management

    Allow Contractors to convert to full time employees, most especially when they are tenured and would like to move to a different area within the company.

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