Stream Global Services

www.stream.com
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Stream Global Services Reviews

Updated 22 February 2015
Updated 22 February 2015
424 Reviews
2.7
424 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
163 Ratings

Review Highlights

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Training was very good. They give you all the tools you need to be succeful.

    Cons

    They made a mistake in my last paycheck and they did not fix it. They own me like $200!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Training, no so great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Telephone Support in Tampa, FL (US)
    Former Employee - Technical Telephone Support in Tampa, FL (US)

    I worked at Stream Global Services full-time (more than 5 years)

    Pros

    Stream has an excellent in-house training program, ensuring everyone knows what and how to do their jobs, including the 'Stream' way, as well as the 'Dell' (or other contractor) way of doing things.

    Cons

    I was hired in at $15.00, rec'd two pay raises taking my pay up to $19.00, then pay was cut back to $15.00, and then cut again to $12.00.
    Their management system is automated, if you don't log-in (clock-in) on time you're automatically late or a no-show, logging-out (clocking-out) early is the same.

    Advice to ManagementAdvice

    Stream has some very talented people. You need to un-automate as much as possible, and let the people be humans, let the supervisors supervise and the managers manage.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)

    I have been working at Stream Global Services

    Pros

    Training and work-life balance is good

    Cons

    Benefits are ok. Ledership not ok.

    Advice to ManagementAdvice

    Raise every one pay. Did not receive any pay raise from 6 Years. Also Health insurance is not good. If you like to keep employee for long time than raise every one pay above market value.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Stream global stamp, the ability to work internationally.

    Cons

    Lack of support from leadership, business developers over selling and under delivering.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Lots of promises, even more disappointments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Swords (Ireland)
    Former Employee - Customer Service Representative in Swords (Ireland)

    I worked at Stream Global Services full-time (more than a year)

    Pros

    - Great teams, easy to make friends. Some of my team members were like family
    - Decent salary, depending on your native language

    Cons

    - In some cases, there's a 5k a year difference between employees of different languages, doing the exact same job.
    - Loads of promises about promotions to management, Tier 2 and such. None of these promises came true.
    - Very little productivity, continuous changes in support boundaries, employees sometimes have to switch teams when there's a high volume in different departments, with basically no training for the new job.
    - Management tries to make you believe you only barely missed promotion, but are telling the exact same thing to everyone else who applied.
    - HR is a joke. Managers are sometimes okay, sometimes not. Can be very laid back but, once client representatives appear, turn into demons. Employees are sometimes fired for not agreeing with management
    - Your job basically depends on CSAT scores, in percentages. When just a small amount of CSATs are received, it can bring your job in danger.
    - Barely any bonus programs.

    Advice to ManagementAdvice

    - Listen to your employees: there's some well-educated people in your department
    - Make promises come true, or don't make them.
    - Offer more equal salaries

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    You will learn how to deal with the tough UK market, and will get some valuable experience. You will not be treated well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Support in Dublin, Dublin (Ireland)
    Former Employee - Phone Support in Dublin, Dublin (Ireland)

    I worked at Stream Global Services full-time (more than a year)

    Pros

    You will be surrounded by fun people all fighting the same battle of doing the work of a child psychotherapist/IT professional for 20G a year.

    Cons

    Then... there is management. Dont expect to be valued, or paid well. Top performers may get promoted, but you wont get beyond 30K unless you end up running the place.

    Advice to ManagementAdvice

    Start reading a couple of articles on linked in. look into better tools. Stop letting big companies treat you like shizz

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Living the dream working for Stream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Dublin, Dublin (Ireland)
    Former Employee - Technical Support Representative in Dublin, Dublin (Ireland)

    I worked at Stream Global Services full-time (more than 5 years)

    Pros

    + People that work there (Agents on the phones)

    Cons

    - Incompetent Management
    *Management that will say one thing and do another
    *They would apply ridiculous pressure on their agents while having a laugh with other managers
    *They have their own click
    *They do not abide by the same rules as agents (will constantly arrive late)
    - Unrealistic goals
    *Ridiculous targets
    *False promises
    *No consistency in what they want you to achieve

    While the managers as people are sound and genuine as managers in a workplace they have no idea what they are doing most of the time they do not have an equal goal among themselves meaning that what one manager does with his team another manager might discipline one of his agents for the same thing!

    Not a great environment in general to work in either!
    IT department have conflicting interests, one member is extremely helpful and the other has his own ideals and puts himself above everyone else

    Advice to ManagementAdvice

    Stop being in such a click with each other
    Talk to your agents on a human level and dont just sit there watching sports all day while your agents are actually working

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Awful employer to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Dublin, Dublin (Ireland)
    Former Employee - Technical Support Representative in Dublin, Dublin (Ireland)

    I worked at Stream Global Services full-time (less than a year)

    Pros

    Colleagues as most of places. Was at a handy location to commute to.

    Cons

    To stressful and to few people to handle the amount of calls coming in.
    No being able to be truthful to customer but instead try to pretend that there was something wrong at their end when in fact there was no proper service to their location.

    Advice to ManagementAdvice

    Get more people. Allow the hardworking people to be more truthful in order to create a better work environment and also in the long run get happier customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Easy entry to the Irish job market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional in Dublin, Dublin (Ireland)
    Former Employee - Technical Support Professional in Dublin, Dublin (Ireland)

    I worked at Stream Global Services full-time (more than a year)

    Pros

    Easy enough to find a job, atmosphere is not bad, canteen is afordable (subsidised)

    Cons

    Salary is not as competetive as other companies

    Recommends
    Neutral Outlook
    No opinion of CEO

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