Stream Global Services

  www.stream.com
  www.stream.com

Stream Global Services Reviews

Updated 13 December 2014
Updated 13 December 2014
402 Reviews
2.7
402 Reviews
Rating Trends

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Stream Global Services Chairman & CEO Kathryn Marinello
Kathryn Marinello
155 Ratings

Review Highlights

Pros
  • Overall Stream stands out as a better than average call center company (in 19 reviews)

  • Once you are past the entry level stuff (in 12 reviews)


Cons
  • it was way better as just stream i think, but it is a call center (in 20 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pleasant working enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Belleville, ON (Canada)
    Former Employee - Customer Service Representative in Belleville, ON (Canada)

    I worked at Stream Global Services

    Pros

    There are an abundance of multicultural employees that bring a diverse and wide field of knowledge to the company, with room to grow within the company.

    Cons

    The hours for new employees included working to 1am with little hope of change of shift for the first 2 years, you are competing with other employees for the earlier shift which causes discord within the employees.

    Advice to ManagementAdvice

    Re-evaluate the shift hours

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    just an average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    schedule flexibility was a plus for me in our department

    Cons

    no career opportunities due to organization structure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in A Coruña (Spain)
    Former Employee - Technical Support Representative in A Coruña (Spain)

    I worked at Stream Global Services full-time (more than 3 years)

    Pros

    Learning program, blue chip companies support experience

    Cons

    Not the best choice for career development, usually temporary jobs

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Stream/Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Reo
    Former Employee - Tech Reo

    I worked at Stream Global Services full-time (more than an year)

    Pros

    high energy, nice remodeled building, ability to move within contracts both by choice and when other contracts are ending they try to keep you working, I have always has great managers

    Cons

    no long term job security due to the changing contracts, pay scale is low and almost impossible to live on if you have to commute or a single salary household

    Advice to ManagementAdvice

    It would be great if there were more of a communication and ability to move within the company even at other locations

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    I would recommend someone work for this company for 2 months, just to see how great they've had it elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Professional in Swords (Ireland)
    Current Employee - Technical Support Professional in Swords (Ireland)

    I have been working at Stream Global Services full-time (more than 3 years)

    Pros

    It's great to be able to go in to work and know that you are genuinely going to help several people by the end of your work day. Some of the customers I have spoken with have also made my day in the past.

    Cons

    The staff at this company on the first line of support are badly treated. Risk of losing the Client or Contract is always used as a motivator for employees when in fact all it does is quite the opposite. Hiring and firing is a constant within the company. The staff are treated not unlike chickens in a chicken coupe...

    Unfortunately for the company, staff are fully aware of this.

    Advice to ManagementAdvice

    Provide REAL opportunities, a potential to move up, a bump in salary (minimum every 2 year term)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Photography support professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photography Support Professional in Dublin, Dublin (Ireland)
    Former Employee - Photography Support Professional in Dublin, Dublin (Ireland)

    I worked at Stream Global Services full-time (more than an year)

    Pros

    No need to work hard, out of 8 hours you spend maybe 2-3 hours doing something productive
    Holidays - you can travel whenever you want to and for as long as you want to, even if you request it one day in advance.
    Casual dress code
    Friendly, fun environment
    Occasional cash bonuses for good performance
    Possibility to borrow company cameras and other equipment for private purposes (T&C apply).
    Ideal as a first job

    Cons

    If you're constantly seeking new challenges and like to learn, this is not a place for you, you'll get bored soon. Not many people last more than 2 years, unless they get promoted to a higher position.
    Lack of career opportunities, too many 1st level roles and too few 2nd level and mentor roles.
    Salary - it's below average and don't expect a raise more often than once in a few years.
    Some processes are ineffective and it takes ages to change them.

    Advice to ManagementAdvice

    Hire less people for more money. Use some monitoring software to track how do your employees use their 8 hours of time to determine how many people you really need.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    A Bright Spot in a Difficult Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional I in Beaverton, OR (US)
    Former Employee - Technical Support Professional I in Beaverton, OR (US)

    I worked at Stream Global Services full-time (less than an year)

    Pros

    Very supportive subject matter experts, incredibly patient management, pay was fair for the area, never had to want for hours, training was paid at full pay. mistakes were accepted without significant repercussions, co-workers were nice and personable. Overall Stream stands out as a better than average call center company.

    Cons

    Training failed to cover the majority of what was needed and my instructor asked to be supplied with prescription drugs. You only get one raise and then your income is fixed. Tier 1 tech, tier 2 tech and SMEs all make about the same money despite the vast difference in responsibility. Lunches were scheduled for an hour but were often cut to a half hour to force overtime. Mandatory overtime lasted for months as well. All time off the phone came out of breaks so going to the bathroom meant shorter or even no breaks. This was due to the client, not stream but this was still an annoyance.

    Advice to ManagementAdvice

    Reward success with more than a title change. More should separate Tier I, II and SMEs than a dime an hour. The benefits were so low as to be completely worthless. I would suggest offering an Obama care compliant health plan, a one to one match on paychecks instead of the 25 percent match offered for the 401k.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Not too shabby

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stream Global Services

    Pros

    Worked with great people, good morale inside the building. There was a on site cafeteria that actually served some great food even healthy choices

    Cons

    Leads were sometimes unreachable. Would have been better if it seemed like they knew what reps actually went through on the phone

    Advice to ManagementAdvice

    None

  10.  

    Not secure future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Technical Support Representative
    Current Employee - Customer Service and Technical Support Representative

    I have been working at Stream Global Services full-time (more than 3 years)

    Pros

    easy, flexible and relaxed work. Above average culture with a lot of whiners, They hire anyone

    Cons

    shift rotation, no career progress. Your manager can and will screw you whenever h wants

    Advice to ManagementAdvice

    Take car of your agents, and try to provide fair chances for all

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Professional in Albuquerque, NM (US)
    Current Employee - Tech Support Professional in Albuquerque, NM (US)

    I have been working at Stream Global Services full-time (more than an year)

    Pros

    you can have as long as calls as you want the people are great. you don't have to deal with the billing and other issues

    Cons

    convergys took over the company and running it into the ground. it was way better as just stream i think, but it is a call center! I enjoyed the android operations systems tech support and fixed many issues. to bad they think that you are just a number even if you perform very well, you are all the same and very disspoable.

    Negative Outlook
    Disapproves of CEO

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