Stream Global Services
2.5 of 5 322 reviews
www.stream.com Eagan, MN 5000+ Employees

Stream Global Services Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

2.5 322 reviews

                             

48% Approve of the CEO

Stream Global Services Chairman & CEO Kathryn Marinello

Kathryn Marinello

(128 ratings)

38% of employees recommend this company to a friend
322 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Casual environment along with some unique benefits at the call center"
    in 16 reviews
  • "Good place to get some entry level technical support work"
    in 11 reviews
Cons:
  • "No employee can manage a family or a life working at this call center"
    in 17 reviews
  • "No raises even if you make supervisor"
    in 13 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Many Many Calls

Customer Service Representative (Current Employee)
Belleville, IL (US)

I have been working at Stream Global Services full-time for less than a year

Prosgreat starting pay and training

Consshort breaks, too many calls during the day

Advice to Senior Managementeven the call distribution among employees

No, I would not recommend this company to a friend

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Customer Service Representative

Customer Service Representative (Former Employee)
Glace Bay, NS (Canada)

I worked at Stream Global Services full-time for more than a year

ProsVery friendly environment, friendly managers, and flexibel time. Good working when your are student.

ConsMore fructuated customers, need more patient, can improve excellent communication, and high class training. additional benifits from stream university, will help you to earn professional certification programes. and more oppertunity for internal growth.

Advice to Senior ManagementKeep going,

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Unexpected

Vice President (Former Employee)
Wellesley, MA (US)

I worked at Stream Global Services full-time for more than a year

Prosgood people; committed; nice physical atmosphere; flexible work-place; telecommuting

Conspoor leadership; poorly articulated direction; reluctance to invest in systems or people

No, I would not recommend this company to a friend

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great

Technical Support Professional (Former Employee)
Belleville, ON (Canada)

I worked at Stream Global Services full-time for less than a year

Prosgood working environment with great support from my higher authorities

Conspersonal growth is not likely what I expected

Advice to Senior Managementgreat job keep going

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Stream was good for starting, but has bad ,management and no resources.

Networking Specialist II (Former Employee)
Beaverton, OR (US)

I worked at Stream Global Services full-time for more than a year

ProsThe people and teams formed together to create our own resources to solve problems.

ConsThe company Never supported the very employee's they hire.

Advice to Senior ManagementFire management and start from scratch, it has started to go down hill.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Contracts for hire

Tech Support (Former Employee)
Beaverton, OR (US)

I worked at Stream Global Services full-time for more than 3 years

ProsLearn a lot about troubleshooting, some customer service

ConsNot paid enough, no access to support, or realistic health concerns

Advice to Senior ManagementPeople get sick, and have transportation issues causing them to be late, penalizing them for these things is not right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Overall a great carrier opportunity to learn from smart, passionate people

Vice President (Current Employee)

I have been working at Stream Global Services full-time for more than 10 years

ProsCulture of collaboration amongst peers, opportunity to learn and grow

ConsNeed to be self-starter, not a lot of training for new middle and senior management

Advice to Senior ManagementMore coaching and developing of your employees

Yes, I would recommend this company to a friend

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Good environment, Friendly Team members

Customer Service Representative (Current Employee)
Glace Bay, NS (Canada)

I have been working at Stream Global Services full-time for more than a year

ProsRotating Shift, and best place to work while study..

ConsHigh pressure, difficult to deal with customers.

Yes, I would recommend this company to a friend

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Poor all around

Anonymous Employee (Current Employee)

I have been working at Stream Global Services

ProsClean building, great pay for area, not much elsr good about in it's current state. It could be so much more if direction were better.

ConsIt's like being in high school. The computer systems are outdated. The cafe is overpriced. The smoking area is in a garage. The place is a joke. The managera ignore you and promise things that will never be delivered upon. No consideration is given for medical needs and you're treated like a high school kids.

Advice to Senior ManagementI would advise investing in better training of managers all together. I would demand accountability from them. It's bad when you have managers gossiping just like kids. It's a shame.

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A Place to start

Customer Service Representative II (Current Employee)
Tampa, FL (US)

I have been working at Stream Global Services full-time for more than 3 years

ProsLearn a lot about structure, training is excellent, ability to move from department to department.

ConsMetrics change like gas prices. No clear direction. Management and support staff are short handed. Like most call centers, as they are not owned by the company, the drive the center has to get the job done is not the same as per say the "customer".

Advice to Senior ManagementGive clear coaching, help the reps get direction.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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