SuccessFactors

www.successfactors.com

SuccessFactors Reviews

Updated 22 January 2015
Updated 22 January 2015
236 Reviews
3.3
236 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SuccessFactors President, Cloud & On Premise HR Mike Ettling
Mike Ettling
11 Ratings

Review Highlights

Pros
  • ment proviuded (phone, Ipad etc), ability to work from home, and some good people (in 14 reviews)

  • Great people, can-do attitude shared around most functional groups (in 14 reviews)


Cons
  • SAPs purchase of Successfactors has negatively impacted Work/Life balance (in 22 reviews)

  • The company lost its focus & agility post SAP acquisition (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Opportunities Abound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Business Architecture - Asia Pacific, Japan in Sydney
    Current Employee - Director of Business Architecture - Asia Pacific, Japan in Sydney

    I have been working at SuccessFactors full-time (more than a year)

    Pros

    In 18 months of working with SuccessFactors I have been given so many opportunities to help customers transform their business through Human Capital Management. SuccessFactors has provided me with the opportunity to work internationally and develop my skills. This is a high-paced environment that requires hard work but rewards their employees well.

    Cons

    Before the acquisition by SAP resources were limited sometimes it felt like putting the wings on the plane while we were flying it; however, since the acquistion we have had more resources and still operate like a smaller "start-up" I like the fact that the SuccessFactors Culture had continued on since the acquisition

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Services Consultant in Sydney
    Former Employee - Professional Services Consultant in Sydney

    I worked at SuccessFactors full-time (more than a year)

    Pros

    Good equi[ment proviuded (phone, Ipad etc), ability to work from home, and some good people

    Cons

    Overloaded with client work, pretty much on 24/7 across multiple time zones. Some knowledge silos and a pass the buck attitude. Inability to look at some fundamental product issues.

    Advice to ManagementAdvice

    Take a step back and look at the real product issues particularly around module integration.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Over 5 yr Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuccessFactors full-time (more than 5 years)

    Pros

    Great, innovative, and collaborative culture

    Cons

    walk ups due to open desk setup

    Advice to ManagementAdvice

    Needs clear strategy

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company to start with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SuccessFactors

    Pros

    work, culture,compensation, benefits, food, yuth

    Cons

    politics, office, leadership, xxxx, etc, vgyh

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South San Francisco, CA (US)
    Current Employee - Anonymous Employee in South San Francisco, CA (US)

    I have been working at SuccessFactors full-time

    Pros

    Solid, stable company. Good people.

    Cons

    Missing the small-company feel that they promote.

    Recommends
    Neutral Outlook
  7.  

    SuccessFactors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in San Francisco, CA (US)
    Former Employee - Regional Sales Manager in San Francisco, CA (US)

    I worked at SuccessFactors

    Pros

    Great company, really bright hard working people. Amazing run, purchased by SAP in December of 2011.

    Cons

    Work life balance wgeallenas a ch

    Advice to ManagementAdvice

    Great no jerks policy.

    Recommends
  8.  

    SAP acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SuccessFactors full-time (more than a year)

    Pros

    -Flexibility with working hours
    -Work remotely
    -Good People

    Cons

    -SAP destroying the SF culture
    -SAP acquisition has created a big corp culture, causing a lot of good people to leave
    -SF/SAP in a total state of flux, too much change in leadership at all levels, no structure at the moment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Cautious optimism for future improvements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at SuccessFactors full-time (more than 3 years)

    Pros

    I like the product concepts, the team I work with, my direct Manager, freedom PTO policy and ability to work from home. Always something new to learn and opportunities to work on interesting projects. There are still talented, dedicated people in leadership roles who understand what made SuccessFactors great and retain the values that created the formerly awesome culture!

    Cons

    There is a severe disconnect between new leadership (SAP) and the rest of the organization. Major issues are acknowledged over and over without marked improvements. Lack of transparency in communication and poor planning/implementation/measurement of initiatives to remedy major issues. Challenging to maintain motivation when we "hear" about improvements, but don't "see" positive outcomes. Pay for performance went out the window last year. Talented people are leaving or actively looking. Have to fight for work/life balance. Probably the most disturbing is hearing "It's not MY job" on a regular basis now. That simply didn't happen a few years ago.

    Advice to ManagementAdvice

    Listen to your people! We know how to solve the problems and want to be part of the solutions. The job market is once again competitive...retain your talent. If you are not going to pay for performance any longer then increase focus on career development planning, create opportunities, increase perks that benefit everyone (including remote employees!). Be truthful and transparent in communication.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    A community divided..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Advocate in South San Francisco, CA (US)
    Former Employee - Customer Support Advocate in South San Francisco, CA (US)

    I worked at SuccessFactors full-time (more than 5 years)

    Pros

    Successfactors under the watch of Lars was an amazing, high energy atmosphere that had a vision. Let's say things haven't been the same since the SAP acquisition. There are a few people from the SF days who are still with the company but all seem to be leaving one by one. The South SF office is really nice with lots of space for one to function and there's free food and snacks most of the time. Comp and benefits are above average vs. the industry and most people are nice.

    Cons

    SAP management has taken over and they either 1) have no clue about what made Successfactors so successful or 2) have a clue but have their hands tied due to other quantitative initiatives or 3) fail to see any issues or problems within the organization. There are so many layers of management that nothing gets done or approved in a timely manner (ie: taking 6 mo - 1 yr to backfill a role. Which leads me to the next issue: teams are almost never properly staffed AND trained in a way where they understand the product. This holds true in areas such a customer support to product management. Just because you're adding headcount (coincidentally all from INDIA) doesn't mean that they are suitable to do the job as they lack the soft skills needed to deal with American customers. In addition, management expects that a mere 2 weeks of rag tag (non-existent) training programs will get these trainees up to speed and working on levels as a tier 3 support associate

    Advice to ManagementAdvice

    Properly staff your teams with qualified individuals and stop taking the cheap way out by hiring overseas. Issues hardly get resolved by them which leads to a disgruntled, dissatisfied customer. Train up and promote within. I've seen too much talent leave the organization within the last year. Metrics are cute, since they quantify goals, but how you react to those not so great metrics is indicative of your success. Be transparent and talk to your customer success teams, product managers, consultants and engineers and ask them what you can do to make their jobs easier.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Design in South San Francisco, CA (US)
    Current Employee - User Experience Design in South San Francisco, CA (US)

    I have been working at SuccessFactors full-time (more than a year)

    Pros

    great work environment, great leadership in product management and engineering, beautiful office space in South San Francisco with a spectular view of the Bay, if you are a good performer SFSF will take care of you financially with bonus and stock options

    Cons

    company culture is changing due to SAP acquisition

    Advice to ManagementAdvice

    Don't introduce SAP processes to slow innovation

    Recommends
    Positive Outlook
    No opinion of CEO

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