SuccessFactors
3.0 of 5 195 reviews
www.successfactors.com South San Francisco, CA 1000 to 5000 Employees

SuccessFactors Reviews

Updated Mar 31, 2014
All Employees Current Employees Only

3.0 195 reviews

                             

100% Approve of the CEO

SuccessFactors President Shawn Price

Shawn Price

(1 ratings)

51% of employees recommend this company to a friend
195 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great Work culture and flexibility with timings and work from home for Consultants"
    in 11 reviews
  • "great people that had joined the compnay"
    in 10 reviews
Cons:
  • "this combined with customer demand really kill the work/life balance"
    in 20 reviews
  • "SFSF is a pay-for-performance company so one of the key tasks is setting and achieving specific goals each year"
    in 5 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

2 people found this helpful  

Opportunities Abound

Director of Business Architecture - Asia Pacific, Japan (Current Employee)
Sydney

I have been working at SuccessFactors full-time for more than a year

ProsIn 18 months of working with SuccessFactors I have been given so many opportunities to help customers transform their business through Human Capital Management. SuccessFactors has provided me with the opportunity to work internationally and develop my skills. This is a high-paced environment that requires hard work but rewards their employees well.

ConsBefore the acquisition by SAP resources were limited sometimes it felt like putting the wings on the plane while we were flying it; however, since the acquistion we have had more resources and still operate like a smaller "start-up" I like the fact that the SuccessFactors Culture had continued on since the acquisition

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company and Great Beneifts

Anonymous Employee (Current Employee)

I have been working at SuccessFactors full-time for more than a year

ProsWFH policy and vacation time.

ConsA lot of Management turnover

Advice to Senior ManagementCareer Growth for mid-level Management

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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RSM

Regional Sales Manager (Current Employee)

I have been working at SuccessFactors full-time

ProsPeople caring philosophy, straight foward

ConsSAP culture taking over SSFF

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Low wages and unfair

Anonymous Employee (Current Employee)

I have been working at SuccessFactors

ProsSuccessfactors is a cloud software company which has good reputation to outsiders. Parent company SAP is positive and supportive of Successfactors business.

ConsCompany gives low wages, less than 3% hikes, low bonus, no career growth to most employees regardless of the work. But management pays itself good salaries and enjoy all the benefits.

Advice to Senior ManagementDo your job properly or let someone else do the job.

No, I would not recommend this company to a friend

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1 person found this helpful  

Hard work but fun times

Solutions Consultant (Current Employee)
London, England (UK)

I have been working at SuccessFactors full-time for more than 3 years

ProsGreat People,
Lots of Travel,
always evolving technology

ConsLots of Travel,
some of the people,
work life balance can be difficult

Yes, I would recommend this company to a friend

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Salary should be improved

Software Engineer I (Current Employee)
Bangalore (India)

I have been working at SuccessFactors full-time for less than a year

Pros1) Flexible work hours
2) Good food
3) Nice people
4) Nice products
5) Huge number of customers
6) Friendly environment
7) Growing company

Cons1) No travel facility
2) Average Salary
3) Few managers are not good

Advice to Senior ManagementBeing the best product in HCM field the salary offered to engineer/developers should be much higher.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A good place to start your career

SDR (Current Employee)
South San Francisco, CA (US)

I have been working at SuccessFactors full-time for more than a year

Pros-Gain tons of industry knowledge
-Work with some bright individuals
-Lots of perks: benefits, lunches, electronics (IPAD, laptop, cell phones)
-They take care of their employees
-Andrew at the front desk is amazing
-Upper management is always available to talk
-Lot of volunteering opportunities within the company

Cons-Not a clear career path
-Not enough hands on training
-High attrition rate

Advice to Senior Management-Implement more training's
-Hold on to top talent

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great place for a hunter sales professional.

Regional Sales Manager (Current Employee)

I have been working at SuccessFactors full-time for more than a year

ProsThe suite of products is exceptional, and the investment in development and localization is massive and differentiating. Sales Management is outstanding; among the best that I've come across. Peers and collaborators are empowered and excited and it reflects in customer experience. Unique solutions to protecting SAP HRIS customer spend by migrating to SuccessFactors solutions.

ConsMarketing and Lead Generation is non-existent. Individual products are commodities with niche' competitors selling at a much lower price. Selling to existing customer is challenging due to absolutely awful customer support. Former 'go-it-alone' strategy, followed by a new 'SAP first' attitude, has lead to a weak technology partner community and limited relationship with 3rd parties.

It is no longer SuccessFactors; it is SAP. The culture has changed. The focus is the Global Enterprise and protecting install SAP customers from Workday and Cornerstone. Little to no investment is made into net-new accounts, and land-and-expand model is discouraged.

Advice to Senior ManagementWorkday, Cornerstone On Demand, and other niche' competitors have earned their place with enterprise customers through execution in niche' and smaller markets. Customer satisfaction, references, and a stellar reputation for customer success are key to their marketing model. They apply the fundamentals of Geoffrey Moore's, 'Crossing the Chasm' to market development/penetration, and are out marketing you as a result. Invest in the acquiring more new customers and ensuring referencability.

Prospects and customers no longer know your brand. Invest heavily in messaging: advertizing, direct marketing, community, and social. It requires more than account coverage by sales teams. They are not doing it for you.

When it comes to Support, get better or get beat. Develop your triage models, tiers, and SI's.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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No work life balance

Individual Contributor (Former Employee)
South San Francisco, CA (US)

I worked at SuccessFactors full-time for more than 3 years

ProsFree food, nice offices, all employees get iPads, cell phones, lots of flexibility for remote workers

ConsThey give you cell phone and Ipad and allow working remote because they want to be able to contact you 24x7; no work/life balance. They are part of SAP

Advice to Senior ManagementYou blew it by being acquired by SAP

No, I would not recommend this company to a friend

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Need Better Customer Service

Anonymous Employee (Former Employee)
South San Francisco, CA (US)

I worked at SuccessFactors full-time for more than 3 years

ProsEvery company could use this kind of technology.
Great work space and very intelligent coworkers.

ConsIn my opinion, customer service was sacrificed for growth and now the customer experience is often poor. Small issues continue to get overlooked and never get fixed. Competition has caught up and true innovation has slowed.

Advice to Senior ManagementPay attention to the little things and focus more on customer (and employee) retention.

Yes, I would recommend this company to a friend

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SuccessFactors – Why Work for Us?

Our Values • No jerks, respect the individual. • The customer must win. • Kaizen! Continuous improvement. • Take risks, make mistakes, learn. • Meritocracy and pay for performance. • We support each other. • Do… Full Overview

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