SuccessFactors

  www.successfactors.com
  www.successfactors.com

SuccessFactors Reviews

Updated 16 December 2014
Updated 16 December 2014
230 Reviews
3.3
230 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SuccessFactors President, Cloud & On Premise HR Mike Ettling
Mike Ettling
10 Ratings

Review Highlights

Pros
  • ment proviuded (phone, Ipad etc), ability to work from home, and some good people (in 14 reviews)

  • Great people, can-do attitude shared around most functional groups (in 14 reviews)


Cons
  • SAPs purchase of Successfactors has negatively impacted Work/Life balance (in 22 reviews)

  • The company lost its focus & agility post SAP acquisition (in 9 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Opportunities Abound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Business Architecture - Asia Pacific, Japan in Sydney
    Current Employee - Director of Business Architecture - Asia Pacific, Japan in Sydney

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    In 18 months of working with SuccessFactors I have been given so many opportunities to help customers transform their business through Human Capital Management. SuccessFactors has provided me with the opportunity to work internationally and develop my skills. This is a high-paced environment that requires hard work but rewards their employees well.

    Cons

    Before the acquisition by SAP resources were limited sometimes it felt like putting the wings on the plane while we were flying it; however, since the acquistion we have had more resources and still operate like a smaller "start-up" I like the fact that the SuccessFactors Culture had continued on since the acquisition

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Services Consultant in Sydney
    Former Employee - Professional Services Consultant in Sydney

    I worked at SuccessFactors full-time (more than an year)

    Pros

    Good equi[ment proviuded (phone, Ipad etc), ability to work from home, and some good people

    Cons

    Overloaded with client work, pretty much on 24/7 across multiple time zones. Some knowledge silos and a pass the buck attitude. Inability to look at some fundamental product issues.

    Advice to ManagementAdvice

    Take a step back and look at the real product issues particularly around module integration.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A community divided..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Advocate in South San Francisco, CA (US)
    Former Employee - Customer Support Advocate in South San Francisco, CA (US)

    I worked at SuccessFactors full-time (more than 5 years)

    Pros

    Successfactors under the watch of Lars was an amazing, high energy atmosphere that had a vision. Let's say things haven't been the same since the SAP acquisition. There are a few people from the SF days who are still with the company but all seem to be leaving one by one. The South SF office is really nice with lots of space for one to function and there's free food and snacks most of the time. Comp and benefits are above average vs. the industry and most people are nice.

    Cons

    SAP management has taken over and they either 1) have no clue about what made Successfactors so successful or 2) have a clue but have their hands tied due to other quantitative initiatives or 3) fail to see any issues or problems within the organization. There are so many layers of management that nothing gets done or approved in a timely manner (ie: taking 6 mo - 1 yr to backfill a role. Which leads me to the next issue: teams are almost never properly staffed AND trained in a way where they understand the product. This holds true in areas such a customer support to product management. Just because you're adding headcount (coincidentally all from INDIA) doesn't mean that they are suitable to do the job as they lack the soft skills needed to deal with American customers. In addition, management expects that a mere 2 weeks of rag tag (non-existent) training programs will get these trainees up to speed and working on levels as a tier 3 support associate

    Advice to ManagementAdvice

    Properly staff your teams with qualified individuals and stop taking the cheap way out by hiring overseas. Issues hardly get resolved by them which leads to a disgruntled, dissatisfied customer. Train up and promote within. I've seen too much talent leave the organization within the last year. Metrics are cute, since they quantify goals, but how you react to those not so great metrics is indicative of your success. Be transparent and talk to your customer success teams, product managers, consultants and engineers and ask them what you can do to make their jobs easier.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Very Good LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bangalore (India)
    Former Employee - Senior Software Engineer in Bangalore (India)

    I worked at SuccessFactors full-time (more than an year)

    Pros

    such a good company for freshers ... talented people and very helpful people all around.

    Cons

    not yet any... good gud.

    Advice to ManagementAdvice

    doing very goood...

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Design in South San Francisco, CA (US)
    Current Employee - User Experience Design in South San Francisco, CA (US)

    I have been working at SuccessFactors full-time (more than an year)

    Pros

    great work environment, great leadership in product management and engineering, beautiful office space in South San Francisco with a spectular view of the Bay, if you are a good performer SFSF will take care of you financially with bonus and stock options

    Cons

    company culture is changing due to SAP acquisition

    Advice to ManagementAdvice

    Don't introduce SAP processes to slow innovation

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Comfortable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Shanghai, Shanghai (China)
    Former Employee - Software Engineer in Shanghai, Shanghai (China)

    I worked at SuccessFactors full-time (more than an year)

    Pros

    Flat office culture. Communication is much easier. Flexible working time. Everyone owns his/her responsibility.

    Cons

    Average salary is not very high. But working load isn't always very tough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Thought it would be different...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Advocate in Los Angeles, CA (US)
    Current Employee - Customer Support Advocate in Los Angeles, CA (US)

    I have been working at SuccessFactors full-time (more than 3 years)

    Pros

    Working with SF was a blast, great people, high energy, motivated to help businesses maximize the return on their most expensive investment, their people. Couple this with the SaaS model and you have a great concept.

    Cons

    Growing and integration pains as one would expect when a company is acquired by another.
    IMO too much time spent developing new bells and whistles and not enough time ensuring the ones already available work as expected.
    Never worked at a place where there was such an abundance of training material none of which actually helps one do their job. Feels like we just make this stuff up as we go, do in large part to the constant adding of the aforementioned bells and whistles.
    Don't get a remote job if you do come here to work, make sure you work out of a brick and mortar location, will increase your chances tenfold of getting noticed and promoted.

    In a word-frustrating.

    Advice to ManagementAdvice

    Fix what we have now.
    Slow down on the development cycles.
    Catch up all documentation to current versions of product
    Conduct interactive VLS training for all modules with a support persons needs in mind not a PS consultant. We need to help fix it, not build it.
    Have given up on the idea of advancement, don't know the right people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Poorly organized due to forced changes by sap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager

    I worked at SuccessFactors full-time (more than an year)

    Pros

    No real need to cold call generally invited to participate in evaluations.

    Cons

    Expensive, poor customer, do not implement own systems and rely too much on partners

    Advice to ManagementAdvice

    Care more about the customer and practice what you preach

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 8 people found this helpful  

    Was the best company I've ever worked for -- then we got bought by SAP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal in South San Francisco, CA (US)
    Current Employee - Principal in South San Francisco, CA (US)

    I have been working at SuccessFactors full-time (more than 3 years)

    Pros

    There are still a few fantastic employees left from our pre-SAP days, and I love working with them. The office is also pretty cool, and there's plenty of flexibility in when/whether to physically arrive -- working from home is fine.

    Cons

    Now that we've been bought by SAP, the true decision-making happens in Germany, despite the fact that SAP has historically failed in the Cloud. The Works Councils have a strangle-hold on the company, so there's little correlation been performance/experience, and professional opportunity. SAP had layoffs earlier this year, and the determining factor seems to have been whether or not the employee was German: U.S-based team members almost all got sacked, but our colleagues in Germany held onto their positions, or got transferred within SAP. Thus, the decision-makers are almost completely insulated from the consequences of bad decisions. Most of the SuccessFactors employees who were with SuccessFactors when we got bought by SAP, have fled (probably less than 10% remain).

    Advice to ManagementAdvice

    Lars was right. The only way SAP will succeed in the Cloud long term is if you keep the Cloud business separate from the legacy on-premise business. Stop putting the folk who have failed in the Cloud in charge of the folk who have succeeded -- that's a sure fire way of getting us to leave for other companies -- and you paid billions for us. I'm on Glass Door today because I've finally had enough, and am researching how much I should I ask for in my next job (I've already interviewed with the hiring manager, and am meeting with HR tomorrow).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Boston, MA (US)
    Current Employee - Inside Sales Representative in Boston, MA (US)

    I have been working at SuccessFactors full-time (more than 3 years)

    Pros

    great culture, pay is good, good benefits. Customers are very positive about the solutions.

    Cons

    The recent sales leader from SAP are asking employees to do more with even less, higher quotas with smaller territories, less resources, migration to SAP systems is a nightmare, big company bureaucracy.

    Recommends
    Neutral Outlook
    Approves of CEO

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