Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 16 December 2014
Updated 16 December 2014
535 Reviews
2.9
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
288 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great day of interview and the following days and months!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Executive in Chennai (India)
    Current Employee - Customer Support Executive in Chennai (India)

    I have been working at Sutherland Global Services full-time (less than an year)

    Pros

    Great work environment.
    If you ask anything they will not say no.
    Pay for whatever you do extra.
    You can enjoy your training period like college.

    Cons

    Little bit more client oriented.
    Zero tolerance to smoking ( no place to smoke, actually you can quit when here, nearest smoking place in1.5 kms away!!!)
    Work lot during season time(but you're paid)
    Bad shift times.

    Advice to ManagementAdvice

    Keep up the good work;

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    very nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant Technical Support in Airoli (India)
    Current Employee - Consultant Technical Support in Airoli (India)

    I have been working at Sutherland Global Services

    Pros

    salary is good, work environment is good,management is good.

    Cons

    canteen and lots of pressure

    Advice to ManagementAdvice

    please improve canteen facilities

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Thāne (India)
    Current Employee - Senior Analyst in Thāne (India)

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    Good company for freshers to learn, convenient work timings, decent compensation, good company to spend 2-3 years of your career

    Cons

    No interaction across teams, bad quality of food

    Advice to ManagementAdvice

    BD team needs to work hard and get business

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    technical support

    Current Employee - Technical Support in Sofia (Bulgaria)
    Current Employee - Technical Support in Sofia (Bulgaria)

    I have been working at Sutherland Global Services

    Pros

    good job competiteve dynamic very

    Cons

    difficult hard soft demanding nahive

  6.  

    Be Honest

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services (more than an year)

    Pros

    Good way to show a job experienece on resume

    Cons

    When you hire in as no sales- - stay that way- do not say that to get a body in the ranks. You say you are customer first. Fine do it ! Be wary on phrasing in interviews.

    Advice to ManagementAdvice

    Allow the Technical support to give top notch quality service to the customers and not push the sales, the customers are the company and are already mad that they are paying high prices for services that don't work- If you want a WOW experience with the customers back them and your employees - is it wortha high turn over losing good help to keep a client think about it ...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Very Good place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist - Training in Chennai (India)
    Current Employee - Senior Specialist - Training in Chennai (India)

    I have been working at Sutherland Global Services full-time (more than 5 years)

    Pros

    Very Good place to work with in Technology team

    Cons

    Nothing big to explain about Cons

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Employee lifecycle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Manila, Manila (Philippines)
    Current Employee - Director in Manila, Manila (Philippines)

    I have been working at Sutherland Global Services full-time (more than 8 years)

    Pros

    Opportunities are there if you deliver, ask, and work hard for it, however expect to make sacrifices to work and life balance.

    Cons

    Individuals within certain regions are provided a role without preparation to be successful. This in turn impacts overall efficiency and leads to an imbalance as a while to work and life balance.

    Advice to ManagementAdvice

    Develop people, invest I people both in skill and monetarily

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    It is very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    get a chance to learn new and complicated things

    Cons

    Process Not followed in some areas

    Positive Outlook
  10.  

    Save your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - W@H Customer Service Representative
    Former Employee - W@H Customer Service Representative

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Pay was reasonable if you made it out of nesting

    Cons

    Training was the worse! Very boring. Not interactive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    It is a high professional environment where you practice learn teach learn attitude which in turn helps you build a harmonious working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Team Manager in Chennai (India)
    Former Employee - Senior Team Manager in Chennai (India)

    I worked at Sutherland Global Services full-time (more than 5 years)

    Pros

    The company's massive expansion and brand name had made it a popular choice of firm amongst the career builders and job searchers out in the market that pays decent and you will enjoy a fair minimum benefits too.

    Cons

    The work culture is stressful though it's challenging. Shift time hours are too awkward but can't blame due to global support.

    Advice to ManagementAdvice

    Empower employees, allow independence and freedom while building trust amongst the leadership group.

    Recommends
    Positive Outlook
    Approves of CEO

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