Sutherland Global Services

  www.sutherlandglobal.com
Work in HR? Unlock Free Profile

Sutherland Global Services Reviews

Updated 26 August 2014
Updated 26 August 2014
475 Reviews

2.9
475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
259 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Work Environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    Good place to work. Fosters innovation. Lot of growth opportunities. Job Satisfaction. Challenging work environment. Lots to learn everyday. Global exposure.

    Cons

    I have not yet come across any opportunities to make me think that I am working in a wrong organization.

    Approves of CEO
  2.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mumbai (India)
    Former Employee - Technical Support in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Interview Process of Amazon Customer Support in Sutherland Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Executive  in  Chennai (India)
    Former Employee - Customer Support Executive in Chennai (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Good environment and friendly colleagues.

    Cons

    Leave will be given rarely for urgent requirement also.

    Advice to ManagementAdvice

    Provide leave to the employees if it is necessary.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    decent place to work.

    Current Employee - In Bound Sales  in  Syracuse, NY (US)
    Current Employee - In Bound Sales in Syracuse, NY (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    good pay, guaranteed 40 hrs a week, they will work with you to help find a schedule that will fit your needs. PTO starts accumulating after the first 90 days so you have some time of available in the first year working there. If the program is not a right fit they give you other opportunities within the company

    Cons

    they hire anyone, some of the shifts are late depending on the program (which didnt fit my lifestyle)

  6.  

    okay employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Rochester, NY (US)
    Current Employee - Technical Support in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    easy to get in, my team manager and teammate were pretty easy to get along with

    Cons

    poor compensation, high turnover rate

    Advice to ManagementAdvice

    pay people more

    Doesn't Recommend
    Positive Outlook
  7.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time for more than 3 years

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Employee Friendly Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time for less than a year

    Pros

    Spends lot on employee engagement activities

    Cons

    Slow Growth which forces employees to look out for other companies for moving up in the corporate ladder.

    Advice to ManagementAdvice

    Slow decision making process

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Interview process was very professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  Chesapeake, VA (US)
    Current Employee - Consultant in Chesapeake, VA (US)

    I have been working at Sutherland Global Services full-time for less than a year

    Pros

    Global company with room from growth.

    Cons

    Culture is very unique coming from a corporate environment.

    Advice to ManagementAdvice

    Consider prospective employees for suitable positions based on talent and qualifications...do not rush to fill positions.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    WAH Technical Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative  in  Durham, NC (US)
    Current Employee - W@H Customer Service Representative in Durham, NC (US)

    I have been working at Sutherland Global Services part-time for less than a year

    Pros

    Great on gas, hours are great, easy to work with other employees, upbeat and optamistic

    Cons

    You computer/internet need to be able to support, not much really bad to say

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Syracuse, NY (US)
    Former Employee - Customer Service Representative in Syracuse, NY (US)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Base hourly pay for everyone, even sales reps. Great incentive plans for good performance, not all just from sales.

    Cons

    At times the managers could get very pushy when it came to sales. This is because it came down their head if their team didn't make enough sales.

    Advice to ManagementAdvice

    Loosen up a bit and you will get more sales

    No opinion of CEO

Worked for Sutherland Global Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.