Sutherland Global Services
3.0 of 5 393 reviews
www.sutherlandglobal.com Pittsford, NY 5000+ Employees

Sutherland Global Services Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.0 393 reviews

                             

77% Approve of the CEO

Sutherland Global Services Chairman and CEO Dilip R. Vellodi

Dilip R. Vellodi

(226 ratings)

57% of employees recommend this company to a friend
393 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "They offered work from home opportunities at one point"
    in 12 reviews
  • "Flexible work environment, freedom to explore imagination and creativity"
    in 20 reviews
Cons:
  • "have got night shifts and have to follow international calender"
    in 13 reviews
  • "Work life balance is depends upon project you are working on"
    in 7 reviews
  • Show more review highlights

Reviews

 

handling many US project with quality and perfection.

Technical Support (Former Employee)
Chennai (India)

I worked at Sutherland Global Services full-time for more than 3 years

ProsGood pay masters, promotions given on time and opportunities to move different geographical location.

ConsRecoginition in way of providing certificates and cash vouchers appreciating the executive for the quality services.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Mortgage processor

Mortgage Processor (Current Employee)
Houston, TX (US)

I have been working at Sutherland Global Services full-time for more than a year

Prosgood pay, convenient work location, flexible hours

Consstability, constant change, leadership, work/life balance

Advice to Senior Managementcontinued training, promotions, leadership

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

It has been good so far; except for the salary factor

Senior Team Manager (Current Employee)
Mumbai (India)

I have been working at Sutherland Global Services full-time for more than a year

ProsNo cut-throat competition and managers are also very approachable

ConsThe only issue is that they give you salary as per your last drawn salary and not as per your experience and market standard

Advice to Senior ManagementPlease consider people's experience and market value and not their last drawn salary to to to their compensation number

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Overall it was a great experience with great minds working together to provide the best-possible customer solutions.

Vice President (Former Employee)

I worked at Sutherland Global Services full-time

ProsGenuinely care about the employees and plenty of opportunity for growth, personal and professional.

ConsAt the higher levels there was a tendency to get bogged down in meetings.

Advice to Senior ManagementKeep doing what you are doing but also make sure that you give your directors and above the adequate amount of time needed to spend time with the teams where the rubber meets the road.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Its ok

Consultant (Current Employee)
Alexandria, LA (US)

I have been working at Sutherland Global Services full-time for less than a year

ProsPay and hours are good

ConsThe people and different management can stress you out.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Not going to get much better with call center jobs.

IT Help Desk (Current Employee)
Rochester, NY (US)

I have been working at Sutherland Global Services full-time for more than a year

ProsGood place to go when you really need a job and their IT positions are a great place to build some experience.

ConsThe corporate level has very little care for their employees, they will sometimes work you to insanity.

Advice to Senior ManagementYou may want to check over some of your departments and see how things fall into the Sutherland standards. There is a lot of inconsistencies.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

It is a call center job.

IT Help Desk (Current Employee)
Rochester, NY (US)

I have been working at Sutherland Global Services full-time for more than a year

ProsCall center jobs are never fun. But I know Sutherland is better than most. Some locations like the Rochester tech park are much nicer than Jefferson road.

ConsA lot of rules and regularions., very easy to make a mistake that will coat you your job.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

good

Anonymous Employee (Former Employee)

I worked at Sutherland Global Services

Prosgood overall. nice mgt, flexible, not too much pressure, salary wise also ok, good growth opportunity

Consnot that I can think of however they can be a little less rigid.

Advice to Senior Managementnone

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Its a job

Inside Sales Representative - Stubhub (Former Employee)
Rochester, NY (US)

I worked at Sutherland Global Services full-time for more than a year

ProsThey hire anyone, and have decent benefits after 6 months. Theres advancement opportunity.

ConsThey hire anyone, and the pay isnt great. They talk up commission aspects of different programs to tell you how much you can make, when they take every opportunity they can to screw you on your commission payout. The HR department is useless. HR issues such as sexual harassment and racism in the workplace are talked up and dismissed, people who go to HR over members of management have gotten fired. Huge turnover rate.

Advice to Senior ManagementBe a little more selective about the people you hire, and you'll have a lighter turnover rate. Get a human resources department that actual does their job.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

1 person found this helpful  

Good Company and salary

Anonymous Employee (Former Employee)

I worked at Sutherland Global Services

ProsGood Salary, Good management depends on which project you are on

ConsWork life balance is depends upon project you are working on

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Sutherland Global Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Sutherland Global Services reviews and ratings - including employee satisfaction and approval ratings for Sutherland Global Services CEO Dilip R. Vellodi. All 393 reviews are posted anonymously by Sutherland Global Services employees.