Sutherland Global Services

www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 28 January 2015
Updated 28 January 2015
578 Reviews
2.8
578 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
307 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Was very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Airoli (India)
    Former Employee - Consultant in Airoli (India)

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    The office has Good work culture

    Cons

    Shift timings are bad and rotate bi-weekly

    Recommends
    Positive Outlook
  2.  

    Was Good. But, Had to deal with a lot of internal Politics,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Executive in Chennai (India)
    Former Employee - Technical Support Executive in Chennai (India)

    I worked at Sutherland Global Services full-time (more than a year)

    Pros

    They follow the rules very well.
    Wonderful atmosphere to work
    HR is always on your side.

    Cons

    If the management in your current program don't like you.
    you'll be in a completely different process before you even know it.
    Salary structure is very bad.
    what you see is what you'll get
    Internal Growth is very tough, unless you behave like a dog and play dead to the management

    Advice to ManagementAdvice

    Instead of just boasting that it's an MNC, Start paying like one.

    Recommends
    Positive Outlook
  3.  

    Customer service consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Nice first job to start off with

    Cons

    Everything unorganized terrible evil stupid

    Advice to ManagementAdvice

    Get your management skills

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fulfilled the purpose I was looking for but not a long term career

    Current Employee - Customer Service Agent in New York, NY (US)
    Current Employee - Customer Service Agent in New York, NY (US)

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Work at Home (WAH) opportunities are wonderful, but to stay competitive and to keep top quality people, pay us appropriately. Consider paying commission on sales and/or excellent customer service surveys. There is no reward for excellence in sales nor service. The managers in the chat room are helpful and try to keep the shifts fun.

    Cons

    The pay is unbearably low for the stress of dealing with customers. Sales and service calls are combined and it would be helpful to have reps trained exclusively for sales and exclusively for customer support issues. The metrics and 'rules' are demeaning but that's the way management tries to keep control over Work at Home (WAH) reps.

    Advice to ManagementAdvice

    Pay accordingly for quality reps. Monetary rewards for excellence in sales and service would go a long way in retention and morale.

    Recommends
    Positive Outlook
  6.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA (US)
    Current Employee - Customer Service Representative in Fresno, CA (US)

    I have been working at Sutherland Global Services

    Pros

    Paid training, free credit/background check, office culture, great TMs (team managers), no commute. Fantastic team atmosphere, easy to use computer systems. The company is wonderful about keeping your shifts in the bid you ask for, so you can still have a life!

    Cons

    The only con is that the hours you work will drop dramatically between peak seasons. During each holiday season the hours are fantastic!

    Advice to ManagementAdvice

    Keep doing great work! The only suggestion I would make at all would be to offer cross training on a regular basis.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Is Really good Happy Sutherlander

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Consultant in Chennai (India)
    Current Employee - Senior Technical Consultant in Chennai (India)

    I have been working at Sutherland Global Services full-time (more than 3 years)

    Pros

    Easy Access to any Level Management, for concerns, IF any

    Cons

    nothing much to notice, Negligible issues could be found almost anywhere.

    Recommends
    Positive Outlook
  8.  

    Decent experience, depending on your managers and program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Stable hours and pay. My program was simple and not very busy, so it wasn't very challenging. I had a lot of free time to chat with coworkers and browse the Internet, although this is likely not the norm. My program manager was very nice and open to hearing feedback.

    Cons

    Some managers are great, some are terrible. While the pay was okay, it's hardly enough to get by and only worth staying with long term if you plan on advancing within the company.

    Advice to ManagementAdvice

    Listen to your employees, don't play favorites, and offer constructive criticism.

  9.  

    It was a good learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    You get two 15 minute breaks and depending on the call volume your lunch break can range anywhere from 30 minutes to 1 hour.

    Cons

    You get pressured to sale a lot. If your not making enough sales than you have to have a employee talk

  10.  

    Love it. Great job and room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Great to work from home. Enjoy the job and the people. Would recommend for people who don't like going into the office. Very peaceful

    Cons

    Not a lot of cons. There are advancement opportunities.

    Recommends
    Positive Outlook
    Approves of CEO

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