Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 23 October 2014
Updated 23 October 2014
510 Reviews
2.9
510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
277 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 20 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Work At Home Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rochester, NY (US)
    Current Employee - Customer Service Representative in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time (less than an year)

    Pros

    The company is filled with the nicest people. I enjoy waking up and going to work every day. People are so laid back and fun. They truly care about making us better customer service reps. When you screw up, they talk to you and help you become better at the areas you are struggling in.

    Cons

    training was 5 weeks and I feel like I learn more when I was on the phones myself and figuring it all out. I had about 1 day and a half to practice taking calls before being thrown in it. I wish there was longer and more time of practice with call taking.

    Advice to ManagementAdvice

    Not sure at this point what to say. All good things. Great managers and great people.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    More or Less, decent company but they need a lot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Consultant in Rochester, NY (US)
    Former Employee - WAH Consultant in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Higher wage than most
    Some managers really great and really care
    Nearly all coaches / team leads sincerely care
    As I will acknowledge below, I WILL recommend this job, but watch your back and speak up when you feel the need. Know your rights.

    Cons

    Frequent tool issues, crashes
    Some managers leave a lot to be desired, inconsistent
    VERY inconsistent with company policy, including attendance guidelines, metrics
    High turnover rate
    They hire under qualified people now
    Over the 3 1/2 years I was there I / we progressively were made to do more work / support more departments as they were phased out

    Advice to ManagementAdvice

    Remember who you are and where you started. (It's the higher up managers who show their true sides.) The main manager who I was under was GREAT!

    Recommends
    No opinion of CEO
  3.  

    Good working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Chennai (India)
    Current Employee - Technical Support in Chennai (India)

    I have been working at Sutherland Global Services full-time (less than an year)

    Pros

    Good working environment for fresher

    Cons

    No concerns good organization for fresher

    Advice to ManagementAdvice

    Admin dept should be energetic

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good job...not the best technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Flexible within the industry segment I worked in. Allowed me to work from home and Office. Business all over the world.

    Cons

    Technology system solutions are out of date within the segment I worked. Other companies passing them at lighspeed

    No opinion of CEO
  6.  

    Good for a 1st job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    fun people to work with

    Cons

    pay is low and no benefits

  7.  

    Best for freshers and Self motivated Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Hyderābād (India)
    Former Employee - Senior Software Engineer in Hyderābād (India)

    I worked at Sutherland Global Services full-time (more than 5 years)

    Pros

    Exposure to all technologies.
    no office politics
    Better Manager to employee Relationship(the best there is)

    Cons

    Organization is too big that one can get lost and might not get recognized for their hard work.

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    loads of opportunities, heavy work volume, good corporate to start career with

    Cons

    mid-night shifts, cab issues

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good company for start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Quality in Cochin (India)
    Current Employee - Manager Quality in Cochin (India)

    I have been working at Sutherland Global Services full-time (more than 8 years)

    Pros

    Good Job security, good launch pad for a fresher

    Cons

    Less salary, no value for longer period of employment.

    Advice to ManagementAdvice

    create value for employees to stay with your organization.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Not the best, but certainly not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Pros

    The ability to work from home was definitely a pro. There was also good support available in the event that a customer had a question that you didn't know the answer to. Generally I enjoyed the work, just not the culture.

    Cons

    No matter how hard I tried, it seemed that I kept getting stuck with the late shift. Unfortunately this did not fit into my life well, so I was forced to move on.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    If you want nothing but lies this is the place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative in Rochester, NY (US)
    Current Employee - W@H Customer Service Representative in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    -Working from home.
    - Most of the RS people are very helpful and some of the coaches.
    - If you are looking for a job to pass by time and love the drama and confusing then this will be the place.

    Cons

    -You are lied to about almost everything.
    -The inexperience coaches that think they know what they are doing.
    - The managers OMG some of them is all about self.
    -It's a you do what I say or you are out the door.
    -The systems and tools really sucks and don't work half of the time.
    -The AT&T Uverse Project is not a good one to be hired to because of all the confusing and the lies that are being told and you can't get a straight answer from no one in management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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