Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated 18 September 2014
Updated 18 September 2014
486 Reviews
2.9
486 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
262 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great corporation to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier I Technical Support  in  Hampton, VA (US)
    Current Employee - Tier I Technical Support in Hampton, VA (US)

    I have been working at Sutherland Global Services as a contractor for more than a year

    Pros

    Global corporation. You can literally work anywhere in the world. A lot of opportunity to pick up endless skill-sets.

    Cons

    Not very organized in hierarchy. This can be very challenging as turn-over rate is very high even with management. Salary is usually unfair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Nice place to work as a fresher, To polish yourself from college spoils. Excellent teams,

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Consultant  in  Nakamura, Kochi (Japan)
    Current Employee - Technical Support Consultant in Nakamura, Kochi (Japan)

    I have been working at Sutherland Global Services full-time for less than a year

    Pros

    Good Team work, employee engagement, recognition, Excellent training.
    Its a good place to start with. And get rewarded if you get your work done.

    Cons

    Salary is less, Growth opportunities are limited and not a place for a long commitment.
    Night life may affect your body in Long run.

    Advice to ManagementAdvice

    Nothing. Excellent Management

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Greath company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative  in  Rochester, NY (US)
    Current Employee - W@H Customer Service Representative in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    W@H, opportunity for advancement in company QUICKLY if you have the skill & will.

    Cons

    Bit of confusion with multiple superiors.

    Advice to ManagementAdvice

    Immediate management needs to be all on the same page! One project as it grows can have many TM's -- with a variety of answers to the same question.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Be Honest and the customer is the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services part-time for more than a year

    Pros

    Its a paycheck, Hmmm let me think

    Cons

    Be honest when hiring employees, fix your systems.

    Advice to ManagementAdvice

    When hiring in employees be honest with them, Do no tell them it is not a selling job . then demand the sales- stand up to your client base, you say you are all about customer satisfactionr- how about employee satisfaction as well? When a customer says no drop it- how would you feel if it was done to you? You are piling too much stress on our tech agents- this why you have such a high turn over

    Doesn't Recommend
    Disapproves of CEO
  6.  

    It was a great company to work in as a fresher. They guide you through every step from the beginning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Chennai (India)
    Former Employee - Technical Support in Chennai (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Standard of trainers was too good. Had former employees help you out with any questions. Great opportunity for someone new to the corporate culture.

    Cons

    The timings were a big NO. Found it very difficult to work late nights. And the cab facility was not very efficient.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    great environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Culture, ethics, managers, lot to learn and improved communication skills.

    Cons

    Compensation, lack of refreshments, etc,etc and etc.

  8.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Office Culture and middle management

    Cons

    Comp and benefits, employee retention

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Houston, TX (US)
    Current Employee - Operations in Houston, TX (US)

    I have been working at Sutherland Global Services full-time for more than a year

    Pros

    Lots of different clients and opportunities

    Cons

    The accounts dont always last long and pay not so good

    Advice to ManagementAdvice

    APPRECIATE THE EMPLOYEES MORE

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Cochin (India)
    Former Employee - Senior Analyst in Cochin (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Steady work, but there was too much moving around within the facility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chat Associate  in  Syracuse, NY (US)
    Former Employee - Chat Associate in Syracuse, NY (US)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Steady work with some choice in shifts
    Offered a new assignment when old ones ended.
    Good training programs and post training support.

    Cons

    Did not like being moved from area to area every few weeks. Work areas were too noisy due to several boomboxes brought in by management.
    Client kept changing its policies, sometimes doing a complete about-face on some issues.
    Too many metrics and too much time spent discussing metrics.

    Advice to ManagementAdvice

    Bring back free coffee
    Get rid of the boom boxes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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