Sutherland Global Services

www.sutherlandglobal.com
Employer Engaged

Sutherland Global Services Reviews

Updated 25 February 2015
Updated 25 February 2015
596 Reviews
2.8
596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
317 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    "Space for your Innovation"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chennai (India)
    Current Employee - Manager in Chennai (India)

    I have been working at Sutherland Global Services full-time (more than 10 years)

    Pros

    Lot of space to share your ideas and helps you to decide on employees career path.

    Cons

    Increase on the compensation to match with industries.

    Advice to ManagementAdvice

    Need to focus on removing office politics and favoritism.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    "OK"

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Stable company to work with for BPO

    Cons

    Low Salary for a Technical person

    Advice to ManagementAdvice

    Improve salary

  3.  

    A review of Sutherland Global Services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Rochester, NY (US)
    Current Employee - Anonymous in Rochester, NY (US)

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Excellent health care benefits.
    Generous vacation policy
    Good facilities and accomodations.
    Fosters Team spirit.
    Adequate Compensation.

    Cons

    Employee retention is not a priority, they have a very high turnover. Employee loyalty program seems trite. Management is helpful, but lacks the power to effect real and immediate change.

    Advice to ManagementAdvice

    While the business model in place is a successful one, perhaps focus on attempting to make employees feel not only part of a team, but a valuable part of a team.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    They have a quick hiring process.

    Cons

    There are none at the moment.

  6.  

    its a start company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (more than a year)

    Pros

    good training is provided at the tome of joining

    Cons

    packge is very less compared to other bop

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Can learn how to handle pressure

    Cons

    Nothing much to say

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Alright job to make money for a while, but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Subject Matter Expert in Rochester, NY (US)
    Former Employee - Subject Matter Expert in Rochester, NY (US)

    I worked at Sutherland Global Services

    Pros

    Some of the pros of this company were the people I worked with. Made some great friends working there. The paycheck was also good. Guaranteed 40 hours a week with available overtime and commissions

    Ability to move up if you are interested in staying with the company and you care about your job. Within 10 months I was promoted from a rep on the phones to a Subject matter expert and I would provide support to other reps and managers.

    Cons

    Some of my co workers acted like children. Chairs and computers were often thrown, fights broke out in the hallway and things were stolen from other peoples desks.

    The building I worked in was very dingy. It seemed like an old Walmart that was converted into several large rooms and divided into cubicles. The maintenance staff never did much cleaning. The desks were dirty and broken, the trash was always overflowing and the bathrooms and lunchroom were not in the best condition. Instead the janitor would try to sell pirated DVDs and Video games instead of doing his job. More recently the roof caved in this winter and injured a few older ladies that were just simply sitting at their desk doing their job. The building is not very roller friendly either. A co-worker of mine would have trouble getting in and around the building and the security staff did not help him.

    Some of the management would act like your friend then the next day turn around and hand you a box to put all your stuff in and walk you out the door. The place was like a revolving door. Every day new people would be hired to replace people who just got fired. There would be new rules created often as well. One day its correct then overnight there will be a brand new procedure to follow and the old way is 100 percent wrong now.

    Advice to ManagementAdvice

    Conduct better interviewing. It seems this place will hire anybody and spend thousands of dollars training them just for them to quit or get fired right after training or within a few months of working on the floor. Instead of wasting this money, you should spend it on your tenured reps who care about the job and have been working there for years. Treat the people who care about your company rather than giving someone a chance at a job who does not deserve it.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    The company is a great place to work at. the facilities are great. good work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Airoli (India)
    Former Employee - Technical Support in Airoli (India)

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    Great location, airoli mindspace. HR people are friendly. The facilities are great with latest software and hardware. the hiring and training process is rigorous but, they provided good training and made sure you are ready before we hit the floor. good bonus and performance rewards

    Cons

    It all depends on your team lead, if he/she is good then you are happy. the cafeteria is pathetic and you get the worst food you will ever find anywhere.

    Advice to ManagementAdvice

    the management has been supportive, they listen to the employee concerns and act upon them. nothing to complan here.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Good Company to Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Tech Support in Chennai (India)
    Former Employee - Senior Tech Support in Chennai (India)

    I worked at Sutherland Global Services

    Pros

    Knowledge, Training, Incentives, Cab facilities, Team leads

    Cons

    Odd shift timings, Less Hikes, Poor upper management

Sutherland Global Services Photos

Work at Sutherland Global Services? Share Your Experiences

Sutherland Global Services

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.