Sutherland Global Services Reviews

Former Employee – worked at Sutherland Global Services full-time for less than a year

Pros – you can improve your communication skills , knowledge on how to handle customers and finally improve your problem solving skill..

Cons – You will have to work night shift which is one of the worst thing that one can do and next is the weekly off that you get which completely depend on your mendor

Advice to Senior Management – It will be better if you can improve the cab facility

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Sutherland Global Services full-time for more than 7 years

Pros – Excellent sense of ownership imparted by senior leadership. Great place to learn about all aspects of BPO business. Initiatives are recognised and rewarded.

Cons – Internal lateral movements to different programs\functions\logos difficult due to different program working in their own Silos.

Advice to Senior Management – Break the program Silos to get access to larger talent pool which is stuck in some programs.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Sutherland Global Services full-time for less than a year

Pros – nice people.. especially my team was awesome

Cons – nothing comes to my mind

Yes, I would recommend this company to a friend

Current Employee – been working at Sutherland Global Services full-time for more than 3 years

Pros – Tons of opportunity to move up in the company. They give you every chance and opportunity to succeed and help you to do so. 80 hours PTO in the first full fiscal year, both value and high quality health insurance. Lots of money to be made with perseverance and effort.

Cons – They don't hand you money for nothing and expect you to do your job.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Sutherland Global Services

Pros – Always busy working
Good training to prepare for work
Helpful staff, always willing to help if you need it.

Cons – Need more permanent positions, to keep people who are good reps permanently

Advice to Senior Management – Keep up the good work!

Current Employee – been working at Sutherland Global Services full-time for more than 7 years

Pros – People and the account matters your growth. After a certain point if you are not competitive in terms of reasoning, certification etc. you can see stagnancy

Cons – Salary is not at par. forget weekends

Yes, I would recommend this company to a friend

Current Employee – been working at Sutherland Global Services full-time for more than 3 years

Pros – standardized career and big company

Cons – when there is a complain customer.

Advice to Senior Management – its good

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Sutherland Global Services full-time for more than 3 years

Pros – It is The Best learning place before jumping into great company. idle for freshers

Cons – A work shift that runs through the early morning hours, typically covering the period between midnight and 8 a.m. it will be Horrible when you work in huge call volume process.

Advice to Senior Management – if company come forward with some refreshment (tea ,coffee etc) from the employes (at least) for those who are working in graveyard shifts.

Yes, I would recommend this company to a friend

Current Employee – been working at Sutherland Global Services full-time for more than 3 years

Pros – immediate manager very good to have

Cons – salary hyke not satisfied for the general

Advice to Senior Management – consider the salary hyke based on the performance

Yes, I would recommend this company to a friend

Former Employee – worked at Sutherland Global Services full-time for less than a year

Pros – 4X11 SHIFT,, If you're from the south the transportation is cheap. You can grow/ stay long to this company if you're an average earner before.

Cons – work environment,, if you're new to this company some of the tenured agent will tend to bully you.

Advice to Senior Management – scrub those agent who has negative attitude towards new hires,, and salary should increase and give incentives to those who excel not gc.

Yes, I would recommend this company to a friend