Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 17 November 2014
Updated 17 November 2014
523 Reviews
2.9
523 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
283 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It is a high professional environment where you practice learn teach learn attitude which in turn helps you build a harmonious working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Team Manager in Chennai (India)
    Former Employee - Senior Team Manager in Chennai (India)

    I worked at Sutherland Global Services full-time (more than 5 years)

    Pros

    The company's massive expansion and brand name had made it a popular choice of firm amongst the career builders and job searchers out in the market that pays decent and you will enjoy a fair minimum benefits too.

    Cons

    The work culture is stressful though it's challenging. Shift time hours are too awkward but can't blame due to global support.

    Advice to ManagementAdvice

    Empower employees, allow independence and freedom while building trust amongst the leadership group.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good for those who wants to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Tech Support Engineer in Chennai (India)
    Former Employee - Senior Tech Support Engineer in Chennai (India)

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    Good opportunity if you land in good process.

    Cons

    Odd work timings. Nothing much i saw.

  3.  

    It was a nice company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    The best things here in this company are the benefits they are providing.

    Cons

    Some of the Challenges in this company are the Salary and benefits sometimes we always have a dispute with this company its really hard to file a dispute since their payroll is in India it really takes time.

    Advice to ManagementAdvice

    Please Ask your employees what are the things you need to improve. Don't just say it to us Do it!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    nice workplace..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Taguig (Philippines)
    Current Employee - Customer Service Representative in Taguig (Philippines)

    I have been working at Sutherland Global Services full-time (less than an year)

    Pros

    The staff are approachable and very accomodating. The environment is neat and very nice.

    Cons

    there is none to comment at this time.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Citi Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Lots of projects with big names

    Cons

    They don't pay that we'll and not a company who cares about employees.

    Advice to ManagementAdvice

    Treat employees better and recycle good employees by putting them on other projects when one ends.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Customer Service - Turbo Tax

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY (US)
    Former Employee - Technical Support Representative in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They were very detailed in regard to training prior to releasing us to take live calls. In addition, we were given the opportunity to listen in as agents assisted customers, and this gave us a chance to advise the agent the steps we would take. This helped develop a relationship with our co-workers as well as gain an understanding of what the workflow would be like.

    Cons

    My main challenge was my commute of nearly 70 miles one way, combined with the relatively low income of under $10 per hour. I made the same money for similar positions nearly 20 years ago, but was grateful for the opportunity to receive any income by the time I was offered this position.

    Advice to ManagementAdvice

    Keep up the excellent training, but consider offering your employees wages that they can support themselves and their families with. The majority of those I worked with were younger, and I feel that with experience should also come compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Trainee for AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Carmona, Province of Cavite (Philippines)
    Current Employee - Customer Service Representative in Carmona, Province of Cavite (Philippines)

    I have been working at Sutherland Global Services full-time (less than an year)

    Pros

    I decided to work here because the interview process was not stressful compared to other BPOs. Asides from that, what I really liked the most is having the following pros: Negotiable salary, fun training experience, approachable people, nice facilities and yes, the food in the canteen was delicious and was inexpensive.

    Cons

    Very strict on attendance and tardiness regardless of the excuse, be it medical concerns.

    Advice to ManagementAdvice

    I know that what is expected of us is to be a professional and act like one but, please do consider the possibility that emergencies could happen a lot in a span of even just a month or two.

    No opinion of CEO
  9.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Syracuse, NY (US)
    Former Employee - Team Manager in Syracuse, NY (US)

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Good Health Care, Opportunity for Advancement, Management Training Program, Promote From Within

    Cons

    Hours, Salary, Turnover of personnel

    Advice to ManagementAdvice

    Pay better for the work and hours you make your employees work.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    WAH Technical Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Technical Specialist
    Current Employee - WAH Technical Specialist

    I have been working at Sutherland Global Services part-time (less than an year)

    Pros

    Working at home is great; Good promotion and bonus opportunities;
    Part-time work is only 25 hours mandatory, but you get opportunity for all the
    overtime you can handle.

    Cons

    Time-off is non-existent; have to make-up all time off;
    Software for WAH is only acceptable; Systems down frequently, practically every day there is
    a software problem that requires technical support to work without basic tools.
    Technical positions requires mandatory sales regardless of how good you are at technical support.

    Advice to ManagementAdvice

    Technical positions should pay more; time-off policies should be created for WAH positions.
    Initial training should be more specific to the real job requirements.
    Imposing sales requirements in a technical position should be eliminated.
    Sales should be a requirement of sales ONLY not CSR or technical positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Over all good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Dallas, TX (US)
    Former Employee - Consultant in Dallas, TX (US)

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Overall I liked the company. Training was alot of fun. The only reason I left was to take another job with better pay. Having said that, pay is normal for this type of work.

    Cons

    On the account I worked, felt like there was little chance to move based on my prior exp.

    Advice to ManagementAdvice

    Don't lock down advancement so tight. Over all great company in my opinon

    Recommends
    Positive Outlook
    No opinion of CEO

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