T-Mobile Reviews

Updated 28 August 2014
Updated 28 August 2014
2,178 Reviews

3.6
2,178 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
698 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Beware..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Deptford
    Current Employee - Retail Sales Associate in Deptford

    I have been working at T-Mobile full-time for more than 3 years

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to ManagementAdvice

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Overland Park, KS (US)
    Current Employee - Customer Service Representative in Overland Park, KS (US)

    I have been working at T-Mobile full-time for more than a year

    Pros

    I enjoyed all the people and the extensive training was a plus! Overall I enjoyed my time working there

    Cons

    The center closed down.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Excellent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst  in  Bellingham, WA (US)
    Current Employee - Quality Analyst in Bellingham, WA (US)

    I have been working at T-Mobile full-time for more than 10 years

    Pros

    Benefits, Leadership, A company that keeps it's Customers, Employees, and Owners in mind. Great benefits and excellent Time Off.

    Cons

    Ever Changing Business. Need to be flexible so it's not a job for everyone. Can be lots of turn over if someone thinks, 'I'm good at customer service' when it's not just customer service it's over the phone customer service.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Would recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile part-time

    Pros

    A lot of benefits are offered.

    Cons

    Work-life balance is poor, as is with retail hours.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    T-Mobile Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Mid-management  in  Richardson, TX (US)
    Current Employee - Mid-management in Richardson, TX (US)

    I have been working at T-Mobile full-time for more than 8 years

    Pros

    Company is in growth mode due to the new executive management vision.

    Cons

    Many of the positions have transitioned to Bellevue, WA.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It was really good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Guatemala City (Guatemala)
    Former Employee - Customer Service Representative in Guatemala City (Guatemala)

    I worked at T-Mobile full-time for more than a year

    Pros

    I like t-mobile since the first day that I applied to work there. I did all the process in one day and within the next 4 days I was on training, REALLY EXCITED! The work envyroment is great since I did friends since the first day and everyone knows about everyone. I totally recomen T-mobile, The America's largest 4g Network

    Cons

    For me it was the English language ever since my motherhood language is Spanish but I learn a lot and improved my Enlish working here

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bellevue, WA (US)
    Current Employee - Anonymous Employee in Bellevue, WA (US)

    I have been working at T-Mobile full-time

    Pros

    The culture and environment is amazing! You're allowed to be yourself and encouraged to challenge the status quo and do things differently. Your work matters and has an impact. We work hard, but have fun at the same time.

    Cons

    It's not really a con to me, but things move fast at T-Mobile and you need to be able to keep up and change direction quickly. There can be ambiguity especially with new ideas. You need to be okay with moving forward and not necessarily having all the information at your finger tips.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company treats employees well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialized Technical Support  in  Frisco, TX (US)
    Former Employee - Specialized Technical Support in Frisco, TX (US)

    I worked at T-Mobile full-time for more than 5 years

    Pros

    When I worked there we had Good benefits, environment, salary

    Cons

    with new management structure employees are much less important than the bottom line. Closed US call centers to open new ones over seas, with no regards to the employees that helped dominate the JD Powers award for years.

    Advice to ManagementAdvice

    Focus more on the longterm benefits of keeping good employees than the short term cost savings of opening up new centers in cheaper environments

    Recommends
    Disapproves of CEO
  10. 1 person found this helpful  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Planner  in  Bellevue, WA (US)
    Former Employee - Supply Chain Planner in Bellevue, WA (US)

    I worked at T-Mobile full-time for more than 3 years

    Pros

    -Strong leadership taking the company in an exciting new direction.
    -Great departmental leadership
    -Plenty of room to grow
    -Excellent benefits and time off

    Cons

    -Still fourth place in the industry, can be unstable at times
    -Not a lot of "perks"
    -Frequent possibility of sale
    -Communication between departments can be poor at times

    Advice to ManagementAdvice

    Keep doing what you're doing! Maybe more after work activities to increase camaraderie.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Lead  in  Orlando, FL (US)
    Current Employee - Retail Sales Lead in Orlando, FL (US)

    I have been working at T-Mobile full-time for more than 5 years

    Pros

    great working environment, positive people, amazing benefits,

    Cons

    inconstant pay, extreme sales quotes with a variety of goals to obtain, Company focus is not constant
    System issues

    Recommends
    Neutral Outlook
    Approves of CEO

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