T-Mobile

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T-Mobile Reviews

Updated 30 January 2015
Updated 30 January 2015
2,523 Reviews
3.7
2,523 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
934 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Beware..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Deptford
    Current Employee - Retail Sales Associate in Deptford

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to ManagementAdvice

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    T-Mobile 2004-2013

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology Specialist in Wichita, KS (US)
    Former Employee - Information Technology Specialist in Wichita, KS (US)

    I worked at T-Mobile

    Pros

    Best place to develop professional and personal skills

    Cons

    fast paced business. must have work life balance

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chattanooga, TN (US)
    Current Employee - Customer Service Representative in Chattanooga, TN (US)

    I have been working at T-Mobile

    Pros

    Pay is great, benefits are amazing

    Cons

    Hateful customer calls, some of the schedules are off the wall

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fun environment. Good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager
    Former Employee - Retail Store Manager

    I worked at T-Mobile

    Pros

    Fun working with technology. Discount on cellphone service.

    Cons

    Retail hours and working on holiday's not so fun.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Retail Bilingual Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Nice pay. Fast work environment. Latest technology in hand. Customer interaction.

    Cons

    It can get pretty tiring. Sometimes customers can get a little taxing. Nothing you won't be able to handle, but it's wild.

    Advice to ManagementAdvice

    I have no real complaints. Keep giving us good things to sell. I enjoy making money. Oh. And let us wear nice boots as well as sneakers. Haha.

  7.  

    Great experience and company to work for part-time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - T-Mobile Retail Sales Associate in San Antonio, TX (US)
    Current Employee - T-Mobile Retail Sales Associate in San Antonio, TX (US)

    I have been working at T-Mobile part-time (less than a year)

    Pros

    Great company values and really interesting people is what you will find inside this company. Try to learn as much as possible since they have the tools to help you succeed.

    Cons

    Some people holding retail management positions need to think outside the box. They tend to close themselves to old and inefficient practices that will not attract new customers into the store they manage. They also are not properly trained to encourage and coach an employee correctly. It is a shame that the company's effort to promote great positions within the workforce may be diminished by the lack of proper training some of these managers have.

    Advice to ManagementAdvice

    Every position is important and it should be listened to.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Good salary, company cares for employees

    Cons

    No room for mobility

    Advice to ManagementAdvice

    Be realistic

  9.  

    great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Woodbridge, NJ (US)
    Current Employee - Sales Representative in Woodbridge, NJ (US)

    I have been working at T-Mobile

    Pros

    for a part time job they pay great if you are in a busy location

    Cons

    they need to monitor management closely

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    All great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Boynton, OK (US)
    Current Employee - Retail Sales Associate in Boynton, OK (US)

    I have been working at T-Mobile

    Pros

    big commissions overall to sales

    Cons

    retail hours Are long some days

    Advice to ManagementAdvice

    stay positive

    Recommends
    Neutral Outlook
    No opinion of CEO

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