T-Mobile Reviews

Updated 18 October 2014
Updated 18 October 2014
2,284 Reviews
3.6
2,284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
789 Ratings

Review Highlights

Pros
  • They have also been really flexible with my schedule which helps my home/work life balance (in 115 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 311 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 59 reviews)

  • upper management didnt commit to their promises when it came time for promotional opportunities (in 94 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Beware..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Deptford
    Current Employee - Retail Sales Associate in Deptford

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to ManagementAdvice

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Overall a really good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    Competitive pay, really good benefits, tuition reimbursement is excellent. They have also been really flexible with my schedule which helps my home/work life balance

    Cons

    In my personal experience, middle management can leave a lot to be desired, and leadership can be questionable

    Advice to ManagementAdvice

    Sometimes the best leaders are not your top sales people or middle management puppets

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant III
    Current Employee - Administrative Assistant III

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Work/Life balance is great with plenty of PTO and good pay. Relaxed environment for being a large corporation. Great people work here, very low turnover therefore you have many sources for learning. T-Mobile does a good job of hiring like-minded candidates and you can trust your coworkers to get their share of the job completed.

    Cons

    Sometimes you can be spread thin, however it is usually just opportunities to show how you can excel. It is balanced out with downtime other times of the year.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    T-Mobile, a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile part-time (more than an year)

    Pros

    Great benefits. T-mobile is a great company to work for, they look out for their employees, but I work in a Retail Store, and its either a win or lose situation depending on who they hire for your manager.

    Cons

    leadership can be very unprofessional. feel as though I am being Micro Managed. Our current Retail Sales Manager is horrible, she's received several complaints from the team as well as customers, but she is somehow still employed with the company after very unethical things have bee reported on her

    Recommends
    Negative Outlook
  6. 2 people found this helpful  

    The BEST PLACE EVER to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    T-Mobile is truly the best place I have ever worked. It is a transparent environment, we share best practices, and we are encouraged to give feedback to each other and our leaders. The benefits are unbelievable, I have never heard of another company that can beat them. It is a fun and exciting place to work.

    Cons

    We are constantly changing - if you don't like change, this might not be the place for you.

    Advice to ManagementAdvice

    None,, management awesome, fair and listens to feedback

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It's a larger firm and you know it, but they spend a decent amount of effort on employee spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Bellevue, WA (US)
    Former Employee - Intern in Bellevue, WA (US)

    I worked at T-Mobile as an intern (less than an year)

    Pros

    Good benefits, reasonably fun place to work. Good internship program for MBA's. I'd recommend this experience for MBA students for sure. The office is located in Factoria at the crossroads of 405 and I-90 which make the commute pretty reasonable.

    Cons

    #4 of 4 large wireless carriers in the US. Worry about long-term potential. Sometimes you feel like a number (like any large employer). The office is headquartered above a strip mall, so once you have dined at the 8 options there the choices seem a little tired and its tough to get away to eat elsewhere.

    Recommends
    No opinion of CEO
  8.  

    Can't complain

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    A different kind of retail, has good part time perks and pay.

    Cons

    Seems like the company is always focused on a new product or service to push, leaving employees with the never ending push to satisfy that focus.

  9.  

    Best Company to work for. You can grow. the [lace is laid back and not pveryour-shoulder as many companies are

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Bothell, WA (US)
    Current Employee - Applications Developer in Bothell, WA (US)

    I have been working at T-Mobile full-time (less than an year)

    Pros

    Friendly groups... flexible hours....

    Cons

    long discussions to start a project which is somethimes unecessary

    Positive Outlook
    Approves of CEO
  10.  

    Good environment, good money, long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Flushing, NY (US)
    Former Employee - Retail Sales Associate in Flushing, NY (US)

    I worked at T-Mobile full-time (less than an year)

    Pros

    Great money, meet interesting people, smart staff.

    Cons

    Based on performance, management may increase your hours a lot.

    Advice to ManagementAdvice

    A lot of politics, but with hard work you will be recognized.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Interacting and educating consumers on our product , flexible hours , part time but ftime pay

    Cons

    Lazy managers , high turn over of employees .

    Advice to ManagementAdvice

    Quit changing the comp plan

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