T-Mobile Reviews

Updated 23 September 2014
Updated 23 September 2014
2,211 Reviews
3.6
2,211 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
741 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Beware..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Deptford
    Current Employee - Retail Sales Associate in Deptford

    I have been working at T-Mobile full-time for more than 3 years

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to ManagementAdvice

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    T-Mobile was a good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time

    Pros

    Working for a large corporation can be beneficial. There were a lot of advancement opportunities.

    Cons

    There were no cons working for T-Mobile

    Advice to ManagementAdvice

    Listen to your employees

  3. 3 people found this helpful  

    the experience at T-Mobile was great. the company truly invests in the success of their employees though training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  New York, NY (US)
    Former Employee - Retail Store Manager in New York, NY (US)

    I worked at T-Mobile full-time for more than 3 years

    Pros

    the pto is great, there is a tuition reimbursement and there is a great career development program

    Cons

    one of the challenges is that there is a lot of completion within the company between Whole sale and Corporate.

    Advice to ManagementAdvice

    continue to invest in the development of employees.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Good company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Lincolnwood, IL (US)
    Former Employee - Retail Sales Associate in Lincolnwood, IL (US)

    I worked at T-Mobile part-time for more than a year

    Pros

    Great benefits, good vibe, good people, good commissions, reasonably sales goals

    Cons

    No free weekends, company runs 24*7. There are sometimes lazy and immature people who work with you.

    Advice to ManagementAdvice

    Continue your incentives to employees, and provide more opportunities for students to continue to corporate!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time for more than 10 years

    Pros

    Been here over 10 year

    Cons

    Bad maternity leave policy compared to other companies.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    My experience here is something unbelievable and out of this world.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    The friendly environment and the pay.

    Cons

    Dealing with angry customers who come into the store screaming at you like if it is your fault that something us wrong with your account

    Advice to ManagementAdvice

    Hire one training manager for the whole company.

  8.  

    Great place to work, hard to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Mesa, AZ (US)
    Current Employee - Retail Sales Associate in Mesa, AZ (US)

    I have been working at T-Mobile part-time for more than a year

    Pros

    Working in an industry, and a company that is growing every single day. Great compensation and high level management are always improving how business is done, and how it's offered to consumers.

    Cons

    Unless you come in from a different company, it can be very difficult to get any form of management job. I wish I could say that T-Mobile promoted from within, but it's mostly people who switch over who get top jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    BSOM Sucks, Sales Trainer and District Manager are amazingly helpful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager  in  Dinuba, CA (US)
    Current Employee - Retail Store Manager in Dinuba, CA (US)

    I have been working at T-Mobile full-time for more than a year

    Pros

    - Great starting pay
    - Good Bonus structure
    - Fun environment
    - Good higher management (Varies of course)

    Cons

    - Upper management can be stupid during slow days
    - Takes too long for small things to be fixed at my location due to it being a small location
    - Signal is getting worse because we are adding so many people on the network in my small town and #FIX only works so much

    Advice to ManagementAdvice

    Be easier on us managers when shifting changes, sometimes at some locations around my area, some reps don't always work the same shifts as the managers so it can take time to get things across.

    Other than that just realize that everyone has bad days, some have god days

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst Intern  in  Bellevue, WA (US)
    Current Employee - Financial Analyst Intern in Bellevue, WA (US)

    I have been working at T-Mobile as an intern for less than a year

    Pros

    Really flexible with scheduling, great benefits and perks. Very relaxed and laid back company to work at so there is a great work-life balance. Treated the interns as actual employees and the teams were all great to incorporate the new people into the group.

    Cons

    the cafeteria was slightly over priced

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager  in  Fairfax, VA (US)
    Current Employee - Retail Store Manager in Fairfax, VA (US)

    I have been working at T-Mobile full-time for more than a year

    Pros

    Benefits and pay!!!! Commission structure is great!!

    Cons

    No work life balance....holiday hrs to much!!!

    Advice to ManagementAdvice

    High demand but take care of front line employees

    Recommends
    Positive Outlook
    Approves of CEO

Worked for T-Mobile? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.