T-Mobile Reviews

Updated 23 April 2015
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3.7
2,743 Reviews
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T-Mobile CEO John Legere
John Legere
1,050 Ratings

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)

Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Beware..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Deptford
    Current Employee - Retail Sales Associate in Deptford

    I have been working at T-Mobile full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to Management

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

  2. Helpful (4)

    Exciting and rewarding to be part of a growing company, but leadership is overzealous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate- Full Time in Stockton, CA (US)
    Current Employee - Retail Sales Associate- Full Time in Stockton, CA (US)

    I have been working at T-Mobile full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The compensation and benefits are great, and can be unbelievable beneficial if you really know how to hustle. The company has great values and is very accepting of diversity and innovation.

    Cons

    You are constantly apologizing on behalf of the company to customers for: awful cell coverage, confusing billing methods, faulty devices, and misleading advertising to name a few. The low-price and low-quality of the service also tends to attract a customer base that may be uncomfortable for some to deal with- one must have thick skin to work retail here.

    Advice to Management

    Be and "undercover boss" and realize how ludacris the goals and expectations often are. You lose when you blame salespeople if the whole premise the company is working on (i.e. it's inferior network) is flawed fundamentally.

  3. my love my job it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Associate in Columbus, GA (US)
    Current Employee - Operations Associate in Columbus, GA (US)

    I have been working at T-Mobile (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    there's great benefits management is awesome its a great environment

    Cons

    there aren't any cons its awesome

    Advice to Management

    none management is awesome

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Stressful job, but decent money & good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits, discount, paid time off

    Cons

    Stress, irate customers, attendance too strict

    Advice to Management

    None at this time

  6. Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hourly + Commission, Benefits are amazing, various sales contest with the opportunity to win great prizes and its easy to gain PTO (personal time off).

    Cons

    Sales goals and expectations can be unrealistic at time however your overall experience depends on your store location and your store manager.

  7. Helpful (1)

    Sales Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Leader in Miami, FL (US)
    Former Employee - Retail Sales Leader in Miami, FL (US)

    I worked at T-Mobile full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Plenty of time off
    Excellent benefits (tuition reimbursement, medical, 401k matching etc…)
    Flexible hours
    Great brand recognition
    On-going training
    Upward mobility

    Cons

    Many store managers are promoted who are not ready to lead others
    Too much tolerance for bad apples
    Way too many metrics
    Too many changes to the comp plan where we end up making less money
    To many errors calculating commission

    Advice to Management

    Fix your commission calculation issues - they affect moral, which affects performance
    Listen to employee complaints and take the seriously
    Don't have us make less money while demanding more - we are smart enough to notice
    You should have as little tolerance for rude customers who demean and abuse us as you do of your employees - we are human!
    Part-time reps should have the same exact benefits as full-timers (daycare help, promotions, tuition reimbursement, etc…)- sometimes they bring in more business than full-timers do

  8. Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Control your own money. learn every single day

    Cons

    not much in cons depends on your location and management but if you do what you're supposed to you'll be fine

  9. retail sales associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile part-time

    Pros

    i like to help the helpless

    Cons

    i do not like all day shift

  10. Great Leadership, Good Pay, Fair day to day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Leadership team - Revolutionary (both for T-Mobile and Industry)
    Great Benefits
    Great Pay
    John Legere

    Cons

    Walls between teams
    Layers of cruft to go through to get anything done
    Middle level management not necessarily aligned with leadership
    IT

    Advice to Management

    Keep up the revolution both internal and external

  11. Tmobile

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    great place to work, pay was amazing

    Cons

    nothing negative, loved working here

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