T-Mobile

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  www.tmobile.jobs

T-Mobile Reviews

Updated 18 December 2014
Updated 18 December 2014
2,428 Reviews
3.7
2,428 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
882 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Beware..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Deptford
    Current Employee - Retail Sales Associate in Deptford

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to ManagementAdvice

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Awesome career based company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Operation Associate in Pinellas Park, FL (US)
    Current Employee - Store Operation Associate in Pinellas Park, FL (US)

    I have been working at T-Mobile

    Pros

    -competitive pay
    -paid time off
    -amazing managers
    -innovative company

    Cons

    -Cons difficult to transition into a retail position

    Advice to ManagementAdvice

    None my manager is the best

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company to work for Part-Time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Providence, RI (US)
    Current Employee - Retail Sales Associate in Providence, RI (US)

    I have been working at T-Mobile part-time (more than 3 years)

    Pros

    Part-Time with Benefits, Employee Stock Grants, Commission, Fast paced and fun work environment.

    Cons

    Occasionally have to deal with ridiculous quotas, annoying customers, and unfortunate system outages or failed system updates or delays.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    GreAt work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Hyattsville, MD (US)
    Current Employee - Retail Sales Associate in Hyattsville, MD (US)

    I have been working at T-Mobile

    Pros

    Definitely everything is great it's a great company overall and amazing work experience

    Cons

    No cons at all everything seem okay for me especially managemenet

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    work life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Houston, TX (US)
    Current Employee - General Manager in Houston, TX (US)

    I have been working at T-Mobile

    Pros

    great place to work, excellent benefits

    Cons

    non had great time working for them

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Program Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Dynamic company on the move

    Cons

    Management is done in Bellevue, WA

  8.  

    Answer customer phone calls and assist with billing/troubleshooting/plan/upgrade questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Wichita, KS (US)
    Current Employee - Customer Service Representative in Wichita, KS (US)

    I have been working at T-Mobile full-time

    Pros

    Great pay, PTO, work environment, family attitude where people care for you and want you to succeed. Great bonuses as long as you produce good stats. After a few months, you've had all of the call types and as long as you pay attention to what you are taught the job will get much much easier. Locked building so it is very secure with full time guard staff at both doors. Will do routine lot walks to check for damage to vehicles, lights left on or windows rolled down in rain.

    Cons

    Stressful at times, have to sit there and get yelled at by customers and cannot say anything to defend yourself or correct customer. Not always enough support or direction in situations but if you learn to be self sufficient you'll be fine.

    Advice to ManagementAdvice

    Recognize talent outside of Tmobile numbers/Metrics. There are a lot of talented people that work here, they are drawn to a company like Tmobile, give them the opportunity to move around, try something new, move up, build a career.

    Recommends
    Positive Outlook
  9.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - T-Mobile Retail Sales Associate in Northville Township, MI (US)
    Current Employee - T-Mobile Retail Sales Associate in Northville Township, MI (US)

    I have been working at T-Mobile

    Pros

    Fun to work for. Great customer service. Cutting edge in regards to technology.

    Cons

    I disliked switching the sales floor setup. This was done regularly.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile part-time

    Pros

    Excellent Benefits, Tuition reimbursement, 401K, Stock Plan, Daycare Reimbursement , Work part time and make full time money

    Cons

    Sometimes good workers get over looked but every situation is diffrent

    Recommends
    Positive Outlook
  11.  

    Getting a job with T mobile!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department of Sanitation in New York, NY (US)
    Current Employee - Department of Sanitation in New York, NY (US)

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Like Accessories, a job, career advancement. Knowing what you want out of life

    Cons

    Accessories, knowing what you want. Showing up on time. And having Good time management

    Advice to ManagementAdvice

    Hire people who like the stuff, selling form your establishment

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