TD Commerce Bank Reviews

Updated 14 April 2015
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2.9
68 Reviews
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Recommend to a friend
Approve of CEO
TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
2 Ratings

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)

Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller
    Former Employee - Bank Teller

    I worked at TD Commerce Bank part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits are great, compensation is poor. The people you work with are wonderful. Still had that small bank feeling when I was working there.

    Cons

    As the company grows, sales becomes for important. They push you to sell and that kind of effects customer service. Smaller banks are the way to go.

    Advice to Management

    Good Job.

  2. FSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative in Nashua, NH (US)
    Former Employee - Financial Service Representative in Nashua, NH (US)

    I worked at TD Commerce Bank

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    laid back sales environment- no goals

    Cons

    hours and lack of support from management

    Advice to Management

    care about your employees

  3. has it's fun times, but mostly very demanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Berlin, NJ (US)
    Current Employee - Customer Service Representative in Berlin, NJ (US)

    I have been working at TD Commerce Bank full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Most employees are nice and helpful for new recruits, good incentives if you and your store meet sales numbers, and fairly relaxed work environment

    Cons

    Management is unorganized, a lot of favoritism occurs, and you do not get much time away from work (always being called in early, staying late, called in on days off)

    Advice to Management

    Needs to learn to delegate duties better, be more organized, and show less favoritism among employees.

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  5. Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mount Laurel, NJ (US)
    Current Employee - Anonymous Employee in Mount Laurel, NJ (US)

    I have been working at TD Commerce Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    so much fun with excellent benefits

    Cons

    Management (speaking of the lower departmental managers) stinks and no room for growth.

  6. Great growth organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Tremendously growing organization with great culture and collaboration with other business units.

    Cons

    Unrealistic goals given maturity of business unit

    Advice to Management

    Lead by the carrot verses the stick. Establish realistic expectation of sales team to grow into a mature business.

  7. TD Bank Summer Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    Interesting culture. Very easy work.

    Cons

    Did not get much exposure into difficult work.

  8. Be prepared to do your job, and everyone else's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at TD Commerce Bank part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    This bank has an alright place to start. The coworkers are friendly and always help each other out.

    Cons

    TD Bank is the lowest paid bank. We don't get compensated enough for everything we do. Store managers often do not even meet their SR goals. Sales Revenue goals are unrealistic. Employees are pushed and pushed to make sales and if you do not meet their goal you will get reprimanded. Payouts are not as good as they should be. There are plenty of things that are out of our control that negatively impact the payouts. People who run management have big egos and they cannot admit when their employees are unhappy. Many stores are short staffed. Too much is expected from us. You are expected to do your job and so much more. Promotions happen rarely, they do not appreciate the work that you do for them. Promotions are not based off of your hard work but rather if the person above you likes you.

    Advice to Management

    Talk to your employees and make their work environment a better place for them.

  9. Helpful (2)

    Went from CSR to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Manager in Philadelphia, PA (US)
    Former Employee - Sales & Service Manager in Philadelphia, PA (US)

    I worked at TD Commerce Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

    Cons

    There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to.
    Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling.
    Far too reactive instead of proactive. They let issues get out of hand before they do anything about it.
    They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years).
    Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer.
    Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely)
    Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out.
    The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks.
    The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

    Advice to Management

    CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense.
    People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.

  10. Absolutely loved working for commerce left when it became TD. TD doesn't treat employees like commerce did

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Teller in Boca Raton, FL (US)
    Former Employee - Head Teller in Boca Raton, FL (US)

    I worked at TD Commerce Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Advancement possibilitity
    Training
    Benefits and
    Vacation
    Connecticut management
    Team work

    Cons

    Hours
    Holidays
    Policies aren't the same
    Florida management

    Advice to Management

    Need to be the same policies. If it works in the north it should work in the south

  11. Helpful (2)

    A strange trip I wouldn't take over again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager in New York, NY (US)
    Current Employee - Portfolio Manager in New York, NY (US)

    I have been working at TD Commerce Bank full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The Company was growing really fast.

    Cons

    Company was fraught with scandal the whole time I worked there- an then bought out by a Canadian Bank- TD.

    Advice to Management

    I hope the IT systems are integrated & improved by now.

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THE GOOD OLD DAYS

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