TUI Travel

  www.tuitravelplc.com
  www.tuitravelplc.com

TUI Travel Reviews

Updated 22 November 2014
Updated 22 November 2014
61 Reviews
2.9
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TUI Travel CEO Peter Long
Peter Long
21 Ratings

Review Highlights

Pros
  • Being able to move around the world to different locations is fantastic (in 3 reviews)

  • healthy working environment & good people (in 4 reviews)


Cons
  • Senior management does not support or provide enough resources to allow employees to do a great job (in 3 reviews)

  • Brands and different companies under main holding company tended to be convoluted (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bit shaky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Clearwater, FL (US)
    Current Employee - Anonymous Employee in Clearwater, FL (US)

    I have been working at TUI Travel full-time (more than 5 years)

    Pros

    Products are brilliant.
    Health insurance is very affordable.
    Location is convenient.

    Cons

    Only 6 bank holidays
    Some departments are allowed flexible work schedules
    Uk team has completely different freedom of flexibility and working from home than the U.S. office
    US office gets the least amount of bank holidays,
    Not closed day after Thanksgiving
    Exec team is out of touch with technology and customer experience
    Micromanaged
    If you are a manager, you are not allowed to run your team
    Pay is lower than average

    Advice to ManagementAdvice

    Let people get their jobs done
    Stop coming up with ideas that affect many people and just throw it in their laps, get the people who are doing the works ideas as to when things can get accomplished. Treat everyone fairly, and equally.
    Actually give people raises.

    Doesn't Recommend
    Negative Outlook
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRM in Luton, South West England, England (UK)
    Former Employee - CRM in Luton, South West England, England (UK)

    I worked at TUI Travel full-time (more than 3 years)

    Pros

    Really enjoyed working at the TUI Travel, great people and great culture. Lots of out of work events ans staff trips abroad. Spot on work/life balance. Amazing perks if you like travelling

    Cons

    There is a chance to progress only if you'd go to a different department. Hard to progress within the same department unless someone leaves

    Advice to ManagementAdvice

    Keep doing what you're doing

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisor in Mahon (Spain)
    Current Employee - Advisor in Mahon (Spain)

    I have been working at TUI Travel full-time (more than 3 years)

    Pros

    Good prospects for year long work
    Explore the world
    Promotion opportunities
    Tax free subsistance
    Free accomodation
    Great colleagues
    Head office opportunities

    Cons

    Hr processes can take time, generally a number in regards to hr team but Region mamagers make up for this.
    Time away from home

    Advice to ManagementAdvice

    Keep up the good work but maybe look at employing more staff in hr / placements as they always seem to be stretched too much

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Rubbish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Agent in Nottingham, England (UK)
    Former Employee - Travel Agent in Nottingham, England (UK)

    I worked at TUI Travel part-time (more than an year)

    Pros

    Concession and late seats probably

    Cons

    I worked for Thomson retail for a year and a half in a small shop in a small town. They do not care about their staff in the slightest. The wage is low, commission is extremely low!

    They have introduced a new 'flexi policy' which means they can make you work as little as 8 hours a week or as much as 37.5 hours a week - depending how much they need you in the shop. If you are 'flexed up' to the maximum of 37.5 hours a week, you will get the time back in lieu at some point within the next 12 months. And if you are 'flexed down' then you will owe them hours and they can slot you in wherever they like. Totally unrealistic!

    Always short staffed which means finishing late and getting no lunchbreak (even though you are entitled to an hour unpaid). They are rubbish to say the least. Its no wonder they have a high staff turnover!

     Oh they also have a 'motobility clause' which means they can send you to any shop within an hours drive, either on 'relief' for the day or for good if they like!! Their stores compete with their own internet meaning the store targets are impssible to hit as you are constantly having to match internet price - but then get shouted at as your 'discount spend' is too high. You cannot win with Thomson!!

    It is constant earache of being nagged at to sell extortionate priced insurance to customers that 70% of the time dont need or want it!

    I repeat they do not look after or care about their staff in the slightest. Be warned!!!!

    Advice to ManagementAdvice

    Fix it

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    A terrible place to work in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Development Manager in Luton, East of England, England (UK)
    Former Employee - IT Development Manager in Luton, East of England, England (UK)

    I worked at TUI Travel full-time (more than 5 years)

    Pros

    Some reasonable travel and holiday related benefits

    Cons

    Want a career at TUI IT? Forget what you know about IT and become a politician.
    Staff appraisal is full of contradictions and is pushed onto junior & middle management with no buy in from senior managers or directors at all.
    HR are a joke too and always seem to support senior management, even when acting highly unethically (although I do not know of any actual illegal behaviour)

    Advice to ManagementAdvice

    Parts of your head office workforce (primarily IT) is being demoralised to the point of risking mental health issues. Look at your "junior" directors and see which ones are in the job as politicians and which ones are in it for the long term good of TUI You might be surprised at the number falling into the former category - they are killing innovation and progress.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great company to work for if you have ambition, drive and enjoy working within a busy and fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health and Safety Manager
    Former Employee - Health and Safety Manager

    I worked at TUI Travel full-time (more than 3 years)

    Pros

    they do focus on staff development and provide courses such as insights which was a great tool and experience. There is plenty of opportunities and you can never get bored (would not get the chance to). Fast paced yet exciting company to work for.

    Cons

    Balancing work and life is difficult due to the pressures of working within such a driven company. Remember to focus on you and if you focus on yourself and your own strengths everyone including the company will benefit.

    Advice to ManagementAdvice

    Try and involve the employee in the appraisal process and spend more time ensuring staff are OK rather than just assuming....

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    My worst career experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TUI Travel full-time (less than an year)

    Pros

    The company is very driven and have a strong sense of where they want to be in a few years time.
    There is a free bus that takes you to the Luton office from Luton Airport Parkway station
    Theres a company monthly meeting which usually involves guest speakers and free goodies

    Cons

    I had a very very bad experience at TUI, from day one of joining I was made to feel like an outkast.
    A lot of people already have their friendship groups and so it is hard to actually become friends with people at work, not enough effort is put into social intergration from the very beginning.
    I also experienced a horrific manager who was the reason others had left in the past.

    Advice to ManagementAdvice

    When multiple staff members complain about one manager and even end up leaving because of this manager, then this means that this manager lacks in social skills and the ability to form positive relationships with coworkers. meaning that they shouldn't be a manager.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Potentially great, but too many bureaucrats, too much back-stabbing/brown nosing and lack of forward thinking approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)

    I have been working at TUI Travel full-time (more than 5 years)

    Pros

    It's a job, the staff are all in the same boat. The training and development is well structured and educational trips are a nice touch.

    Cons

    There is no 2 way avenue... It's all about metrics, scheduled adherence. Sales targets are rarely achievable and a lot of the time when staff levels are low, the targets are split between who ever is left. It's not approached sensibly, when your opinion is given to management, it is usually looked down on and you feel worthless. The company will have it their way at any cost, changes to bad practices take too long to rectify.

    Advice to ManagementAdvice

    Take your head from where it doesn't shine and listen to your staff, give them what they want once in a while. Business is business yes, but without morale you have no engagement. It's always very difficult to get time off so that needs attention. When you take on new people, you always do the maths test. When you apply for a job within, you always have to do all the stupid tests again (even though you had to be able to do them when you first started). Why do you make people take the tests again? You know they are intelligent/arrhythmic as they had to pass to start employment with TUI. There are lots of things that are back to front. I suggest that when a staff member isn't happy with something or a decision their manager has made, that manager takes up to the director level... since a lot of the time, the bureaucrats within will say there is nothing more that can be done, when they are lying because they can't be bothered to help you (or they have made a decision that goes against the company values or is ethically challenged). Stop asking people for their personal information all the time too, you have asked for it a number of times. I could go on and on and on and on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good, but not great. Competitive benefits but offices are uninspiring and little culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gatwick, England (UK)
    Current Employee - Anonymous Employee in Gatwick, England (UK)

    I have been working at TUI Travel full-time (more than an year)

    Pros

    Good benefits and competitive salary, generally good atmosphere in office, nice people to work with, great internal communications.

    Working hours are great.

    Working for TUI Travel is working for a market leader

    Cons

    Hierarchical system means it is very difficult to get things done. Location of offices isn't great. Very political environment. Salary reviews are rubbish. Little company culture or social life due to location.

    Advice to ManagementAdvice

    Internal sign off is a nightmare and slows down the rate of movement across the company

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Had to leave as was not granted holiday for 18 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Holiday Advisor in Playa del Carmen (Mexico)
    Former Employee - Holiday Advisor in Playa del Carmen (Mexico)

    I worked at TUI Travel full-time (more than an year)

    Pros

    Location, training, availability of management, chance to learn different job skills and even another language.

    Cons

    I worked for 18 months with one day off a week, no weekend, no holidays and became completely exhausted- when I asked for a weeks unpaid leave it was not granted! Our manager said this was because we were not hitting target as a resort- no wonder-none of us had had a break!

    Advice to ManagementAdvice

    I believe after I left the reps in Mexico were thereafter given holidays, please ensure this keeps happening!

    Recommends
    Positive Outlook
    No opinion of CEO

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