TUI Travel

www.tuitravelplc.com
Employer Engaged

TUI Travel Reviews

Updated 31 January 2015
Updated 31 January 2015
67 Reviews
3.0
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TUI Travel CEO Peter Long
Peter Long
24 Ratings

Review Highlights

Pros
  • Being able to move around the world to different locations is fantastic (in 3 reviews)

  • healthy working environment & good people (in 4 reviews)


Cons
  • Senior management does not support or provide enough resources to allow employees to do a great job (in 3 reviews)

  • Brands and different companies under main holding company tended to be convoluted (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very Good Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Customer Service Representative in Crawley, West Sussex, South East England, England (UK)

    I have been working at TUI Travel

    Pros

    Flexible working patterns, net rate holidays, pension, good salarie

    Cons

    late shifts, Sunday's, not great canteen,

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources
    Current Employee - Human Resources

    I have been working at TUI Travel

    Pros

    Give colleagues the opportunity to develop
    Great career progression
    Market Leading pay & benefits
    Has a real family feel about the organisation
    Senior management are very engaging
    Strong brand name within the market

    Cons

    I cant think of any that would impact my life or role at TUI

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Ok if you aren't looking for long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Agent in London, England (UK)
    Former Employee - Travel Agent in London, England (UK)

    I worked at TUI Travel full-time (more than 3 years)

    Pros

    Working in travel! I loved what I did the job of selling holidays all day was great. My passion
    Benefits were pretty good

    Cons

    Pay is rubbish! No job as an adult should you be paid so little!!
    Even as top seller commission was rubbish.
    No career prospects sadly!

    Advice to ManagementAdvice

    Some Management need training 1 manager we had was far too big for her boots and luckily was demoted!

    Doesn't Recommend
    Neutral Outlook
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  5.  

    A frustrating environment for forward-thinking employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA (US)
    Former Employee - Anonymous Employee in Seattle, WA (US)

    I worked at TUI Travel

    Pros

    Work/life balance is good, time-off is OK

    Cons

    Poor management, lack of decision-making, fear of change and resistance to using tools online to promote their product.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRM in Luton, South West England, England (UK)
    Former Employee - CRM in Luton, South West England, England (UK)

    I worked at TUI Travel full-time (more than 3 years)

    Pros

    Really enjoyed working at the TUI Travel, great people and great culture. Lots of out of work events ans staff trips abroad. Spot on work/life balance. Amazing perks if you like travelling

    Cons

    There is a chance to progress only if you'd go to a different department. Hard to progress within the same department unless someone leaves

    Advice to ManagementAdvice

    Keep doing what you're doing

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Hierarchy and then some !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT in Luton, East of England, England (UK)
    Current Employee - IT in Luton, East of England, England (UK)

    I have been working at TUI Travel full-time (less than a year)

    Pros

    Lots of committed staff who go above and beyond
    Holiday concessions after qualifying period

    Cons

    This is without a doubt the most hierarchical company I have ever worked for. Managers in my department seem to accentuate this much to the demoralisation of the majority. There is objective, charter and local strategy overkill which stifles creativity and ultimately just focuses managers on hitting targets and ticking boxes.
    Management styles seems to be stuck in a previous decade, trust your people to perform, park egos and old style management techniques at the door.

    Advice to ManagementAdvice

    Be serious about taming the hierarchy and you will instantly get a more engaged workforce. Internal communications should be sent out to everyone not just selected grades of employees.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Bit shaky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Clearwater, FL (US)
    Current Employee - Anonymous Employee in Clearwater, FL (US)

    I have been working at TUI Travel full-time (more than 5 years)

    Pros

    Products are brilliant.
    Health insurance is very affordable.
    Location is convenient.

    Cons

    Only 6 bank holidays
    Some departments are allowed flexible work schedules
    Uk team has completely different freedom of flexibility and working from home than the U.S. office
    US office gets the least amount of bank holidays,
    Not closed day after Thanksgiving
    Exec team is out of touch with technology and customer experience
    Micromanaged
    If you are a manager, you are not allowed to run your team
    Pay is lower than average

    Advice to ManagementAdvice

    Let people get their jobs done
    Stop coming up with ideas that affect many people and just throw it in their laps, get the people who are doing the works ideas as to when things can get accomplished. Treat everyone fairly, and equally.
    Actually give people raises.

    Doesn't Recommend
    Negative Outlook
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisor in Mahon (Spain)
    Current Employee - Advisor in Mahon (Spain)

    I have been working at TUI Travel full-time (more than 3 years)

    Pros

    Good prospects for year long work
    Explore the world
    Promotion opportunities
    Tax free subsistance
    Free accomodation
    Great colleagues
    Head office opportunities

    Cons

    Hr processes can take time, generally a number in regards to hr team but Region mamagers make up for this.
    Time away from home

    Advice to ManagementAdvice

    Keep up the good work but maybe look at employing more staff in hr / placements as they always seem to be stretched too much

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Rubbish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Agent in Nottingham, England (UK)
    Former Employee - Travel Agent in Nottingham, England (UK)

    I worked at TUI Travel part-time (more than a year)

    Pros

    Concession and late seats probably

    Cons

    I worked for Thomson retail for a year and a half in a small shop in a small town. They do not care about their staff in the slightest. The wage is low, commission is extremely low!

    They have introduced a new 'flexi policy' which means they can make you work as little as 8 hours a week or as much as 37.5 hours a week - depending how much they need you in the shop. If you are 'flexed up' to the maximum of 37.5 hours a week, you will get the time back in lieu at some point within the next 12 months. And if you are 'flexed down' then you will owe them hours and they can slot you in wherever they like. Totally unrealistic!

    Always short staffed which means finishing late and getting no lunchbreak (even though you are entitled to an hour unpaid). They are rubbish to say the least. Its no wonder they have a high staff turnover!

     Oh they also have a 'motobility clause' which means they can send you to any shop within an hours drive, either on 'relief' for the day or for good if they like!! Their stores compete with their own internet meaning the store targets are impssible to hit as you are constantly having to match internet price - but then get shouted at as your 'discount spend' is too high. You cannot win with Thomson!!

    It is constant earache of being nagged at to sell extortionate priced insurance to customers that 70% of the time dont need or want it!

    I repeat they do not look after or care about their staff in the slightest. Be warned!!!!

    Advice to ManagementAdvice

    Fix it

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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