The Hartford Reviews

Current Employee – been working at The Hartford full-time for more than a year

Pros – Really friendly coworkers
Positive environment
Verbal recognition for good work

Cons – Metrics are becoming impossible to meet
Only the top 10% of employees get bonuses, and you're "ranked amongst your peers," which means that there's a 90% chance, that even if you meet the numbers HIG gives you, you still won't get a bonus
Metrics work against you and serve as a deterrent for good work... especially when there's a 90% chance that all the work you're doing won't even be financially recognized

Advice to Senior Management – Stop obsessing about calls answered live and acd calls and focus more on production and CLI.. ... If production and CLI are great, then the former two metrics mentioned shouldn't even matter.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at The Hartford full-time

Pros – The company spends alot of money on its employees and I am very happy there. They are always doing employee engagement activities and it makes the work day go by very quickly. I work with a great group of people and its my home away from home.

Cons – There are few cons for me, I'm trying to be a remote worker and there is a long wait for me. This is the only thing I can think of at the moment. Many companies don't do remote workers at all, so really this is also a pro.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at The Hartford full-time for more than 10 years

Pros – Heading in the right direction

Cons – No complaints to provide at this time.

Advice to Senior Management – Keep up the good work, continue to make improvements to make this a better company for both employees and shareholders!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at The Hartford full-time for more than a year

Pros – Culture, people, collaborative environment, and benefits

Cons – There are really no cons.

Advice to Senior Management – Continue to do what you are doing!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at The Hartford full-time for more than a year

Pros – - PTO (19 days for new hires, 40 hours credited almost immediately, and the option to purchase an additional 40 hours of PTO so that's almost 5 weeks!)
- Annual bonus (mines was $1000), compensation for CSR is competitive
- lots of benefits (excluding vision) and company perks/discounts
- very structured organization (has its con as well)
- mgmt/executives keeps you in the loop with organizational changes for the most part (corporate wide emails and townhall meetings)
- remote work opportunities even in the CSR level

Cons – - micromanaging seems to be embedded in the managers and the organization as a whole; you'd think perhaps its only applicable to CSR but even switching depts to Finance for instance, you're still told WHEN you can leave before you're ALLOWED to leave
- raises are meager, $.24 for completing "milestones" with the opportunity to as soon as you're on the floor/start working but it's capped after 2 raises if you don't plan to take the career path in CS and each position requires you to stay a year before posting out internally.
- lots of divisions were sold including Life Insurance and Annuities is going into runoff which resulted in many fearing for their job security and rightfully so bc The Hartford only occupies one/five floor at their Woodbury location.

Advice to Senior Management – Stop micromanaging and learn to trust your subordinates or you will continue to make employees lack job satisfaction which will result in a high turnover, if it isn't already.

Yes, I would recommend this company to a friend

Current Employee – been working at The Hartford full-time for more than 3 years

Pros – Flex schedules, remote work if offered, medical etc., PTO which must be taken.

Cons – Pay seems low for the industry. The company is too big to care about the individual employee. Overtime. PTO must be taken at the expense of Overtime for others.

Current Employee – been working at The Hartford full-time for more than 7 years

Pros – Lofty goals from senior management

Cons – translate to worker bee level, means do more with less time, more demands and do it well

Advice to Senior Management – Pay what is fair - for as much human intervention as is needed to correctly determine claim outcomes and benefits, pay us fairly.

No, I would not recommend this company to a friend

Current Employee – been working at The Hartford full-time for more than a year

Pros – There is a high demand for this job/line of work.

Cons – Its hard to get outside of your direct line of work in terms of career progression

Advice to Senior Management – Employee Incentives go far when you overwork your employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at The Hartford full-time for more than 3 years

Pros – good training and good people

Cons – management is not experienced in business education/knowledge and lacks fundamental leadership skills.

Advice to Senior Management – go to business school and learn how to be leaders!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at The Hartford full-time for more than 3 years

Pros – Great co workers, strong company with amazing brand and history

Cons – No comment, no company is perfect.

Advice to Senior Management – We are on the right path.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company