The Joint Commission

  www.jointcommission.org
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The Joint Commission Reviews

Updated Jun 29, 2014

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2.8 19 reviews

45% Approve of the CEO

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Mark R. Chassin

(11 ratings)

47% of employees recommend this company to a friend
19 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    JCI is a great company, in spite of its leadership

    International Hospital Surveyor - Administrative (Former Employee) Oak Brook, IL (US)

    ProsTravel. Professional recognition. Sharing of knowledge around the world.l

    ConsThere should be more uniformity in how the survey teams interpret the standards. As it is now, the service provided to the international hospitals varies according to the makeup of the survey team, and most importantly, the team leaders.

    Advice to Senior ManagementSurveyors should be paid at a much higher rate than they are presently. International consulting starts at around $500 a day with many being at $1,000 a day. And like it or not, the surveyors are acting as consultants to the hospitals being surveyed. These hospitals look to the surveyors for guidance and almost always appreciate the advice given by the surveyors. If Management really want to make it easier on the surveyors, they should share more of the findings with the teams. As it is now, the teams work in the dark, not knowing how the standards are being scored by all the other teams.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    13 year employee at Oak Brook Terrace Headquarters.

    Anonymous Employee (Former Employee) Oakbrook Terrace, IL (US)

    ProsThe pay and benefits were great. The company mission made me proud to work there and I felt good about the work that I was doing in the early years that I was there.

    ConsManagement plays favorites. Management in the HR department made biased decisions based on personal opinions, often disregarding company policy, which were often changed to fit the needs of the moment. New job descriptions were created to fit favored candidates or to prevent qualified candidates from being promoted. Felt more like a high school cafeteria than a professional atmosphere. There was a lack of communication between levels of management.

    Advice to Senior ManagementNone. Management is not interested in any advice. They have their own way of doing things and that will never change.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    Positive and rewarding

    Anonymous Employee (Current Employee)

    ProsMission, benefits, personal growth, work life balance

    ConsLack of opportunities for growth

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Great learning, dedicated staff who don't deserve the "leadership" they have.

    Anonymous Employee (Current Employee)

    ProsThe Joint Commission has cache in the healthcare industry; staff get exposure to a wide range of healthcare issues and settings.

    ConsSenior leadership don't "play well together", leading to cloak and dagger environment; little to no prioritization; siloed thinking (opposite direction that healthcare needs to go), "turfy"; risk-averse, not entrepreneurial.

    Advice to Senior ManagementHire senior leaders that are innovative and that encourage and empower staff to do their job. Build a senior leadership team rather than hire individuals that don't work together to achieve organizational goals.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
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    Low stress company with great exposure to the healthcare industry.

    Associate Project Director (Former Employee) Oakbrook Terrace, IL (US)

    ProsThe company has great benefits. Their pay is on par with industry standards. The work environment is very low stress.

    ConsThe organizations is highly bureaucratic and operates in silos. Project are slow to develop and pushing out new services to customers takes much longer than most other companies. There are few growth opportunities at the organization.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Manager

    Anonymous Employee (Former Employee) Chicago, IL (US)

    ProsBack stabbing working environment. It don't matter what you know there, It is who you know.

    ConsLean Six Sigma is a joke there! IT leadership can't be trusted.

    Advice to Senior ManagementStop using the word "World Class" which you will never be.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Disapproves of CEO

    1 person found this helpful  

    Good mission and vision - too many egos and non-accountability at leadership level

    Director (Former Employee)

    ProsHard working staff - committed despite challenges
    Still cash cow - plenty of working capital
    Lots of health care expertise throughout the organization

    ConsLots of inefficiency
    Big divide in comp between staff and execs
    Unhappy execs stay because golden packages too good to leave
    Joint Commission brand is less and less relevant in health care circles
    Board - little power to change or drive accountability

    No, I would not recommend this company to a friend

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    great learning experience in healthcare

    Anonymous Employee (Current Employee)

    Prosincredible talented people and leaders

    Consnothing to complain about this

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    • Disapproves of CEO

    2 people found this helpful  

    Does not practice what they preach...

    Anonymous Employee (Current Employee) Oakbrook Terrace, IL (US)

    ProsHigh prestige level in brand name - company has a great deal of (fear driven) credibility in the healthcare arena. They are the "gold seal" standard for healthcare accreditation.
    As an employee, they have an excellent benefits package. They actually offer a pension in addition to 401K matching, which is almost unheard of anymore.

    ConsOrganizational culture is terrible. Significant "cloak and dagger" type practices in how management handles staffing issues with shocking hires, fires and promotions that do not create a stable and happy workforce.
    There is huge favoritism for some employees and painful treatment for newbies or people who don't play the game according to unwritten tribal rules. It can be a very difficult culture for a new employee.
    The weirdest thing is they have a culture that seems to fear change, progress and success. If you have new ideas or better ways of doing things, be careful how and to whom you make these ideas known. Go-getters are labeled "difficult to work with" and praise for successful projects or work is only given to a team leader, never the individual who made it happen.

    Advice to Senior ManagementTake a good hard look at your "Board Room" mentality. (The Joint Commission has a gigantic and oppressive board room which does nothing to create a sense of working togehter.) Only certain people are invited to the table, and only if they have a name placard in place. Everyone else is held in silence in the gallery and allowed to observe, but not participate. You are missing a major opportunity to move the organization into the 21st century by only listening to those you invite to speak.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    An organization with values

    Project Manager (Former Employee) Oakbrook Terrace, IL (US)

    Prosgreat atmosphere, nice people, interesting work

    Consnew management constantly tries to reinvent the wheel.

    Advice to Senior ManagementBe less concerned with leaving your mark by changing the way things are done, go back to the days of Drs. O'Leary and Massaro.

    Yes, I would recommend this company to a friend

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