Thomas Cook
3.4 of 5 29 reviews
www.thomascookgroup.com Peterborough, United Kingdom 5000+ Employees

Thomas Cook Reviews

Updated Apr 04, 2014

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3.4 29 reviews

                             

100% Approve of the CEO

Thomas Cook Group CEO Harriet Green

Harriet Green

(9 ratings)

56% of employees recommend this company to a friend
29 Employee Reviews
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Good Place to work

Dispatch Clerk (Former Employee)
Bradford, Yorkshire and the Humber, England (UK)

I worked at Thomas Cook full-time for more than 3 years

ProsThe nicest people working there
Good Managers

ConsNot much opportunity to progress,
Not a wide variety of work so after a few years you get bored
Huge chance of being made redundant as moving departments to Bangalore to save money

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Fun and diverse opportunities in different countries

Chief of Entertainment (Former Employee)
Palma de Mallorca (Spain)

I worked at Thomas Cook full-time for more than a year

ProsMeeting interesting people from around the world
Every day is a new experience and never the same
work in different countries, get introduced to different cultures
chance to quickly rise up
good oportunity to save money
travel
Young and dynamic environment
good training
diversity

ConsLong work hours and therfore no time for family

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Exciting, Fast Paced and innovative

Senior Manager (Former Employee)
London, England (UK)

I worked at Thomas Cook full-time for less than a year

Pros-Brand that needs no introduction at all
-opportunity to influence the commerce platform upgrade and e-business strategy

Cons-I worked at the headoffice in London and the lack of communication between departments was frustrating.
-A lot of investment into IT, eCommerce and Marketing could be saved if there was more unity and team work

Advice to Senior Management-Open your eyes and review your IT team and its infrastructure you could save on your bills by hiring professionals and not outsourcing to someone who knows nothing.

Yes, I would recommend this company to a friend

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Sears Travel Service operated by Thomas Cook Canada

Anonymous Employee (Former Employee)

I worked at Thomas Cook for more than 10 years

ProsGreat co-workers,
Great Customers
Good suppliers

ConsToo numbers focused
Not enough marketing support
No support from Senior Management
Threats if performance is not at their perceived level. $50.00 revenue per hour is not a realistic goal in this economy or marketing place.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very good company

Market Director (Former Employee)
Miami, FL (US)

I worked at Thomas Cook full-time for more than 10 years

ProsWonderful people who show a passion. Dynamic organization that promotes from within where it makes sense. Great external development plan.

ConsChecks and balances were weak. Subsidiaries not aligned to parent strategy. Salaries were below market averages.

Advice to Senior ManagementLeverage your core assets and look for partnerships to get you to the next level.

Yes, I would recommend this company to a friend

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Very positive

Interim (Current Employee)
Peterborough, England (UK)

I have been working at Thomas Cook as a contractor for less than a year

ProsJoined at a time when the company is going through a major transformation. I am helping them to undergo and come to terms with that change.

ConsThe office envirionment in Peterborough is a series of old warehouses. Fine inside but they don't look good from the outside

Advice to Senior ManagementEncourage all to embrace the change

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great people, unorganized management and systems.

Litigation Support Executive (Former Employee)
Bradford, Yorkshire and the Humber, England (UK)

I worked at Thomas Cook full-time for less than a year

ProsThe people that work there are amazing! Everyone works as a team and tries to make it work.

ConsThe business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

Advice to Senior ManagementStreamline programs and work structure.

No, I would not recommend this company to a friend

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Mediocre at best

Marketing Manager (Former Employee)
Peterborough, England (UK)

I worked at Thomas Cook full-time for more than a year

ProsFun people, decent travel perks, AGMs

ConsIt's in Peterborough which is a bit of a hole

Advice to Senior ManagementSetup an ecommerce office in London.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A nice working experience, if you're under 30

Customer Service Manager (Former Employee)
Glasgow, Scotland (UK)

I worked at Thomas Cook full-time for more than a year

ProsGreat initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

ConsIdeal for people coming out of school, or with an HND. Unsuitable for people over 30.

Yes, I would recommend this company to a friend

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Good work culture, enjoy working here

Branch In Charge (Current Employee)
Bangalore (India)

I have been working at Thomas Cook full-time for more than 3 years

Prosenjoying my work,one of the best place to work.

Consi dont have to say any thing as i enjoted working

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Thomas Cook reviews and ratings - including employee satisfaction and approval ratings for Thomas Cook CEO Harriet Green. All 29 reviews are posted anonymously by Thomas Cook employees.