Thomas Cook

  www.thomascook.com
  www.thomascook.com

Thomas Cook Reviews

Updated 21 November 2014
Updated 21 November 2014
46 Reviews
2.9
46 Reviews
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Thomas Cook Group CEO Harriet Green
Harriet Green
19 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Them & Us On a Massive Scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    Some of the people are great to work alongside. I can't really think of that many more....

    Cons

    Red-Tape. On everything from currency ordering to discount levels. The "Retail Transformation" saga. Feeling disjointed from management team.

    Advice to ManagementAdvice

    Stop. Just stop everything and realise that you have a legacy workforce from Thomas Cook working alongside people from Going Places and the Co-operative Travel. Use the best of all 3 brands, rather than trying to assimilate everyone into the same robot. Get rid of Cluster Managers where they are not needed or struggling (ours is shocking) and get full-time store managers back that actually have the ability to manage their time to do all the mind-numbing stuff at the times that the "DILO" says they should be done. That's just to be going on with, get back to me when you have a plan....

    Doesn't Recommend
    Neutral Outlook
  2.  

    Good people but huge divide between management and lower level staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Yield Analyst in Peterborough, England (UK)
    Former Employee - Yield Analyst in Peterborough, England (UK)

    I worked at Thomas Cook full-time (more than 3 years)

    Pros

    Friendly colleagues, relaxed atmosphere, good travel perks, big company with lots of job opportunities

    Cons

    Clueless management, takes a long time to earn decent travel perks, old IT systems, poor levels of pay

    Advice to ManagementAdvice

    Involve ground staff more in decision-making process

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Too much pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Thomas Cook part-time (more than 10 years)

    Pros

    Great travel benefits
    Good name in company
    Great product to sell

    Cons

    Too much pressure on individuals, esp when shops are short staffed and not replaced. There is too much you are expected to focus on at any one time and then they change the information they give you something completely different to focus on

    Observations and mystery shops staff do not like these and don't perform the best when they know they are being "watched" the introduction of video mystery shops will be the final straw for many staff and when you can't do you job from worrying if you will be caught on camera or scrutinised no one will perform to the best of ability.

    Targets stretching and over stretching and new performance objectives now brought in which once agin will probably get scrapped and something else brought in.

    Advice to ManagementAdvice

    Trust your long term staff on the fact they will do their job and not have to be continually monitored/ observed and have to live in fear of the mystery shopper.

    Support stores where they need extra staff and not give to much information to focus on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Never join !!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in London, England (UK)
    Former Employee - Team Leader in London, England (UK)

    I worked at Thomas Cook full-time (more than an year)

    Pros

    - It used to be Harmony 3 years back , now NOTHING

    Cons

    - FULL of politics
    - Mid and Senior Management is Disaster
    - No career,Below Marker Standards on Salary
    -

    Advice to ManagementAdvice

    - Please look at the Software Department, No Strategy or IT vision.
    - There are lot of people who come to office and go daily, just sittting in meeting.
    - QA and PM Depaerment Sucks.
    - i wish i could take name, But no name no shame

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Very good colleagues. Good pay, really good lay overs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook

    Pros

    Experiencing places I might never been able to go to. Travelling the world.

    Cons

    No full te employment. Contracts only.

    Advice to ManagementAdvice

    Start giving younger people full time employment.

  7.  

    Very Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (more than 10 years)

    Pros

    maybe the CEO and some of the new strategy

    Cons

    Very low level management. You can unzerstand a bit because of transformation, but this level of confusion, no leadership, no information given, and very very silo mentality. Finance keep losing managers, IT transformation is disaster with all confused, HR do not help. Bad.

    Advice to ManagementAdvice

    should share vision (if they have one) and communicate. remember leadership as example not saying one thing in public meetings and then do the contrary

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatch Clerk in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Dispatch Clerk in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time (more than 3 years)

    Pros

    The nicest people working there
    Good Managers

    Cons

    Not much opportunity to progress,
    Not a wide variety of work so after a few years you get bored
    Huge chance of being made redundant as moving departments to Bangalore to save money

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Fun and diverse opportunities in different countries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chief of Entertainment in Palma de Mallorca (Spain)
    Former Employee - Chief of Entertainment in Palma de Mallorca (Spain)

    I worked at Thomas Cook full-time (more than an year)

    Pros

    Meeting interesting people from around the world
    Every day is a new experience and never the same
    work in different countries, get introduced to different cultures
    chance to quickly rise up
    good oportunity to save money
    travel
    Young and dynamic environment
    good training
    diversity

    Cons

    Long work hours and therfore no time for family

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Exciting, Fast Paced and innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)

    I worked at Thomas Cook full-time (less than an year)

    Pros

    -Brand that needs no introduction at all
    -opportunity to influence the commerce platform upgrade and e-business strategy

    Cons

    -I worked at the headoffice in London and the lack of communication between departments was frustrating.
    -A lot of investment into IT, eCommerce and Marketing could be saved if there was more unity and team work

    Advice to ManagementAdvice

    -Open your eyes and review your IT team and its infrastructure you could save on your bills by hiring professionals and not outsourcing to someone who knows nothing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Sears Travel Service operated by Thomas Cook Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook (more than 10 years)

    Pros

    Great co-workers,
    Great Customers
    Good suppliers

    Cons

    Too numbers focused
    Not enough marketing support
    No support from Senior Management
    Threats if performance is not at their perceived level. $50.00 revenue per hour is not a realistic goal in this economy or marketing place.

    Doesn't Recommend
    Negative Outlook

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