Towers Watson

  www.towerswatson.com
  www.towerswatson.com

Towers Watson Reviews

Updated 25 November 2014
Updated 25 November 2014
399 Reviews
3.4
399 Reviews
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Towers Watson CEO John Haley
John Haley
191 Ratings

Review Highlights

Pros
  • I like that they focus a lot on employee health and work/ life balance (in 30 reviews)

  • Flexible work environment depending upon the office and the manager (in 29 reviews)


Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Highlights

Employee Reviews

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  1.  

    Working for a leading consulting team...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Good people and awesome place to learn amongst very talented proffessionals.

    Cons

    Working as benefit analysts, we do not have any benefit in what so ever. Promotions are given based on education and degrees.

    Advice to ManagementAdvice

    Make a minimum effort to keep your employees happy, we are young but not stupid. Degrees are not everything, promotions must be based on our personal and team performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Instant high pressure with NO training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant

    I worked at Towers Watson full-time (less than an year)

    Pros

    The team I worked with were hard working. You were able to leave on time and there was no requirement to work weekends.

    Cons

    There was no training given at all, even if they new that you had no previous experience in any role similar. When you asked for some it was not given. The managers were dismissive and appeared not to care for their employees. The lunch break was meant to be an hour, this was cut to 15-20 mins if they were feeling generous. If they felt that you call turn around time was not within the two minuet target (very hard when you get lonely pensioner on the phone, or a difficult and complicated case) then disciplinary action would be taken. The pay was not very good. It all felt very impersonal and you did not feel valued, if you did a good job there would be no recognition. Overall it was poor, and I would not recommend them to anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for taking the time to write a review. All associates who join our pensions administration and contact centre teams now go on a full induction before being placed on a team to ensure they ... More

  3.  

    Interesting work, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst
    Current Employee - Actuarial Analyst

    I have been working at Towers Watson full-time (more than 5 years)

    Pros

    Great place to start out and gain new skills.
    Good exam support and general training.
    Highly intelligent and motivated co-workers who are willing to train on the job.
    Fun office environment. Lots of events to take part in, and friendly co-workers.
    Flexible hours; doesn't matter when you leave/come in, as long as you meet your billable goals.
    Pay is so-so. Easy to advance in pay quickly if you can pass exams, but pay levels off once you are designated.

    Cons

    No work life balance. Expect minimum 45 hours per week, sometimes 60 or more.
    Unrealistic billable hour targets.
    Demotivating, because performance considered high elsewhere is only average here.
    Very stressful due to competing client demands, need to balance your time.
    Strong push to reduce hours to meet budgets, but very difficult to do the work in this time, which creates stress.
    Steep learning curve.

    Advice to ManagementAdvice

    Your employees are your biggest asset. Stop trying to squeeze every hour you can from them until they are forced to leave, and start thinking long-term. You spend so much time and money training them, but then create an environment that very few can stay in long-term.

    Doesn't Recommend
    Disapproves of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for your positive comments about the working environment and our associates. I will pass on your comments about billable hours and targets.

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  5.  

    Good people, good employment terms, but not very dynamic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Cambridge, East of England, England (UK)
    Current Employee - Software Developer in Cambridge, East of England, England (UK)

    I have been working at Towers Watson full-time

    Pros

    Good pay & benefits, flexible hours, relaxed and low stress. The people are good, and close interaction with the actuaries who use and sell our software is a benefit. Software is increasingly recognised within Towers Watson as a major part of the business and prioritised by management.

    Cons

    Lots of corporate nonsense can be irritating and dis-empowering. Limited domain (actuarial modelling software and associated enterprise systems), conservative customers (insurance companies) and being Windows-only can mean limited opportunity to experiment with new and cool technologies or ideas. Limited scope to move between teams/products at will.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thanks for your comments - I have passed these onto the software team.

  6.  

    Great at first, then falls to mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Insightful perspective into the specific industries you're working for, can be very interesting. The culture is supportive where most people are willing to lend a helping hand if you ask for it. The compensation is excellent.

    Cons

    Long hours, not so challenging work after a few months, have to be up to date with current government policies which can be interesting to some people. The high turnover rate can be demotivating and a blow to the company morale. The chance for promotions is stifled if you work with someone with a bad reputation and not many people have the insight to overlook this.

    Advice to ManagementAdvice

    Find ways to motivate people to work smart and faster, and set the billing hour targets to a reasonable one, there just isn't that much work for everyone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant

    I worked at Towers Watson full-time (more than 5 years)

    Pros

    Great working with highly educated and intelligent individuals.

    Cons

    Maximum work with minimal rewards.

    Advice to ManagementAdvice

    Embrace staff.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Towers Watson full-time (more than 10 years)

    Pros

    collaborative culture, smart colleagues, great clients

    Cons

    volatility in the work load, billable hour goals

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Fast paced, good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Advisor in Richardson, TX (US)
    Current Employee - Benefit Advisor in Richardson, TX (US)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Good pay and has multiple shifts, day goes by quick as it is pretty fast paced. it is a call center so you have to be okay with that, but there is not really any cold calling.

    Cons

    Seasonal job, some people do get to stay through the off season but they will a lot of people go.

    Recommends
    Positive Outlook

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for your positive comments.

  10. 1 person found this helpful  

    Great growth opportunity, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst
    Current Employee - Senior Analyst

    I have been working at Towers Watson full-time (more than an year)

    Pros

    -You learn a lot really fast
    - Exposure to different clients and projects
    - Great people (overall really intelligent and collaborative)
    - Autonomy to make decisions and contribute in new ways to the business
    - You often choose your projects

    Cons

    - Work way too many hours
    - Way too much stress due to unreasonable client demands. Leadership rarely pushes back
    (both of these are common in consulting)

    Advice to ManagementAdvice

    - Focus on improving quality of life for employees
    - Make billable hours attainable without negatively impacting personal lives

  11. 1 person found this helpful  

    Excellent customer service and benefit advisory for Medicare eligible retirees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in South Jordan, UT (US)
    Current Employee - Customer Service Representative in South Jordan, UT (US)

    I have been working at Towers Watson full-time (less than an year)

    Pros

    Quality values expressed and encouraged, through OneExchange from Towers Watson, towards the medicare eligible customers is at the pinnacle of customer service and support. At first, aimed towards client relief and customer satisfaction, this organization began achieving much more than originally expected. Educating customers, clients, and even employees with interpersonal sensitivity, business management, and Insurance skills that is much needed in todays society.

    Cons

    Employee acquisition through seasonal "trial period."

    Advice to ManagementAdvice

    Employee quality/quantity needs projection measuring.

    Recommends
    Positive Outlook
    Approves of CEO

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