Towers Watson

www.towerswatson.com

Towers Watson Reviews

Updated 29 January 2015
Updated 29 January 2015
425 Reviews
3.4
425 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Towers Watson CEO John Haley
John Haley
199 Ratings

Review Highlights

Pros
  • I like that they focus a lot on employee health and work/ life balance (in 30 reviews)

  • Flexible work environment depending upon the office and the manager (in 29 reviews)


Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 52 reviews)

  • No work life balance during peak seasons (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Instant high pressure with NO training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant

    I worked at Towers Watson full-time (less than a year)

    Pros

    The team I worked with were hard working. You were able to leave on time and there was no requirement to work weekends.

    Cons

    There was no training given at all, even if they new that you had no previous experience in any role similar. When you asked for some it was not given. The managers were dismissive and appeared not to care for their employees. The lunch break was meant to be an hour, this was cut to 15-20 mins if they were feeling generous. If they felt that you call turn around time was not within the two minuet target (very hard when you get lonely pensioner on the phone, or a difficult and complicated case) then disciplinary action would be taken. The pay was not very good. It all felt very impersonal and you did not feel valued, if you did a good job there would be no recognition. Overall it was poor, and I would not recommend them to anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 05, 2014Talent Acquisition

    Thank you for taking the time to write a review. All associates who join our pensions administration and contact centre teams now go on a full induction before being placed on a team to ensure they ... More

  2.  

    Interesting work, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst
    Current Employee - Actuarial Analyst

    I have been working at Towers Watson full-time (more than 5 years)

    Pros

    Great place to start out and gain new skills.
    Good exam support and general training.
    Highly intelligent and motivated co-workers who are willing to train on the job.
    Fun office environment. Lots of events to take part in, and friendly co-workers.
    Flexible hours; doesn't matter when you leave/come in, as long as you meet your billable goals.
    Pay is so-so. Easy to advance in pay quickly if you can pass exams, but pay levels off once you are designated.

    Cons

    No work life balance. Expect minimum 45 hours per week, sometimes 60 or more.
    Unrealistic billable hour targets.
    Demotivating, because performance considered high elsewhere is only average here.
    Very stressful due to competing client demands, need to balance your time.
    Strong push to reduce hours to meet budgets, but very difficult to do the work in this time, which creates stress.
    Steep learning curve.

    Advice to ManagementAdvice

    Your employees are your biggest asset. Stop trying to squeeze every hour you can from them until they are forced to leave, and start thinking long-term. You spend so much time and money training them, but then create an environment that very few can stay in long-term.

    Doesn't Recommend
    Disapproves of CEO

    Towers Watson Response

    Nov 05, 2014Talent Acquisition

    Thank you for your positive comments about the working environment and our associates. I will pass on your comments about billable hours and targets.

  3. 2 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Towers Watson full-time (more than 10 years)

    Pros

    collaborative culture, smart colleagues, great clients

    Cons

    volatility in the work load, billable hour goals

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great growth opportunity, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst
    Current Employee - Senior Analyst

    I have been working at Towers Watson full-time (more than a year)

    Pros

    -You learn a lot really fast
    - Exposure to different clients and projects
    - Great people (overall really intelligent and collaborative)
    - Autonomy to make decisions and contribute in new ways to the business
    - You often choose your projects

    Cons

    - Work way too many hours
    - Way too much stress due to unreasonable client demands. Leadership rarely pushes back
    (both of these are common in consulting)

    Advice to ManagementAdvice

    - Focus on improving quality of life for employees
    - Make billable hours attainable without negatively impacting personal lives

  6. 1 person found this helpful  

    Fast paced, good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Advisor in Richardson, TX (US)
    Current Employee - Benefit Advisor in Richardson, TX (US)

    I have been working at Towers Watson full-time (more than a year)

    Pros

    Good pay and has multiple shifts, day goes by quick as it is pretty fast paced. it is a call center so you have to be okay with that, but there is not really any cold calling.

    Cons

    Seasonal job, some people do get to stay through the off season but they will a lot of people go.

    Recommends
    Positive Outlook

    Towers Watson Response

    Nov 05, 2014Talent Acquisition

    Thank you for your positive comments.

  7. 1 person found this helpful  

    Excellent customer service and benefit advisory for Medicare eligible retirees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in South Jordan, UT (US)
    Current Employee - Customer Service Representative in South Jordan, UT (US)

    I have been working at Towers Watson full-time (less than a year)

    Pros

    Quality values expressed and encouraged, through OneExchange from Towers Watson, towards the medicare eligible customers is at the pinnacle of customer service and support. At first, aimed towards client relief and customer satisfaction, this organization began achieving much more than originally expected. Educating customers, clients, and even employees with interpersonal sensitivity, business management, and Insurance skills that is much needed in todays society.

    Cons

    Employee acquisition through seasonal "trial period."

    Advice to ManagementAdvice

    Employee quality/quantity needs projection measuring.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Chicago, IL (US)
    Current Employee - Analyst in Chicago, IL (US)

    I have been working at Towers Watson full-time (more than a year)

    Pros

    Great people to work with

    Cons

    Pressure to deliver very high quality work under very tight deadlines

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great leadership and development.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Towers Watson

    Pros

    Flexible hours, long term goals

    Cons

    Long hours can be stressful.

  10. 1 person found this helpful  

    A good place to work as an actuary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Associate in Dallas, TX (US)
    Former Employee - Actuarial Associate in Dallas, TX (US)

    I worked at Towers Watson full-time (more than 5 years)

    Pros

    Excellent actuarial student program, generous exam support and bonuses, smart people to work with and learn from; many training opportunities for new hires; lots of Fortune 500 clients, interesting projects.

    Cons

    Depending on projects, sometimes may need to work long hours to meet project deadlines. But it's the nature of consulting.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Client Oriented, Collaborative

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Great Benefits
    Challenging workplace
    Collaborative Working Environment
    Casual Dress Code

    Cons

    Demanding work environment
    Challenging workplace
    Work-Life Balance

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