Town Sports International Holdings

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Town Sports International Holdings Reviews

Updated 19 August 2014
Updated 19 August 2014
128 Reviews

2.0
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
69 Ratings

Review Highlights

Pros
  • Free gym membership and that's it- kids could be fun but not set up well for camp so it was more like a babysitting service (in 36 reviews)

  • friendly employees, free gym membership, everyone works together as a team (in 34 reviews)


Cons
  • no work/life balance you are constantly on call from 5am till 11pm and forget about holidays (in 10 reviews)

  • Absolutely no work life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    A struggling behemoth in a sea of fishes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)

    I worked at Town Sports International Holdings full-time for more than 5 years

    Pros

    Compensation and benefits were good

    Cons

    It's a large company that tries to straddle the different health club markets and is being challenged heartily by the multitude of small competitors and a few top competitors. The company lacks a supportive culture for the employees and working there is not enjoyable.

    Advice to ManagementAdvice

    You need to restructure into a leaner more competitive player and value your employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    It is all about sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings

    Pros

    If you have a passion for the fitness industry, this is s good place to start as the company tries to provide a great customer service. Check on training programs, they used to have a good system in place.

    Cons

    High turnover rate of employees, starting with the management. Expectations are high with a low pay rate.

    Advice to ManagementAdvice

    Give better pay rate and benefits to keep good employees.

  3. 3 people found this helpful  

    Talk the talk but never walk the walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Boston, MA (US)
    Former Employee - General Manager in Boston, MA (US)

    I worked at Town Sports International Holdings full-time

    Pros

    Working with the members and staff of fitness professionals is the most rewarding aspect of the company and job. Fitness is a fun and inspiring industry.

    Cons

    Company claims they care for their members and staff but do not come close to backing that up. They charge members where ever possible, rarely improve the clubs that have been open for decades and put constant pressure on employees for sales results and hours worked.

    Advice to ManagementAdvice

    Listen to the feedback from your employees, and implement good ideas. These are the people working the front lines with your members from the day they join the club. They know what is best for their clubs. Trust in those your hire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great Team, Average Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Welcome Team  in  Franklin, MA (US)
    Former Employee - Welcome Team in Franklin, MA (US)

    I worked at Town Sports International Holdings part-time for more than 3 years

    Pros

    friendly employees, free gym membership, everyone works together as a team

    Cons

    Poor management. Good GMs are promoted quickly. Bad GMs are not and therefor spend a lot more time doing mediocre work until they either quite or do something bad enough to get fired.

    Advice to ManagementAdvice

    Better hiring process. Less reliance on online questionnaire.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    RUN for your life!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Town Sports International Holdings full-time

    Pros

    Free Gym membership.
    That's it.

    Cons

    Don't care about the members or employees.
    Zero support or development.
    Lack of culture
    Mediocre benefits

    Advice to ManagementAdvice

    This is to the COO or board members: You want to see change? Replace every single person of the upper management team (anyone from Business Directors and above including senior HR)

    Poor management, support and development.
    Chronic negligence, quick to point the finger downwards. No accountability.

    There is a reason the company lost close to 100 managers in 2013 alone.
    I'll give you a hint it's not the people you are hiring that are the problem. Is the existing culture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Don't work here.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    If your unethical you will do well.

    Cons

    The unethical employees are the ones who do well and everyone else loses out. The turnover rate is so high because they don't take care of their ethical employees.

    Advice to ManagementAdvice

    Learn how to care for your employees instead of sales, maybe your sales would be higher if you did.

  8. 2 people found this helpful  

    Horrible upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Town Sports International Holdings full-time for more than 8 years

    Pros

    They recognize talent and promote from within

    Cons

    They suck all of the life out of you and treat you like you don't matter. They make club management work 50 hours or more a wk and only pay you for 40 because of a loop hole in the system. Upper management is a joke. They're just a bunch of lewd frat guys who flirt with the girls and lack any real management skills.

    Advice to ManagementAdvice

    How about you put more time into having the right people in the company and you won't have so many members cancelling and joining dirty gyms? I was let go for such a BS reason, to keep the GM from being canned and HR did nothing. I'm horrified at the treatment I received. You should be ashamed. This company has been going down for years. Put it out of its misery already.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Fitness Manager in charge of fitness sales and personal trainers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fitness Manager
    Former Employee - Fitness Manager

    I worked at Town Sports International Holdings full-time for more than a year

    Pros

    Free gym membership.
    Progress quickly due to extremely fast turnover.
    In club hourly staff typically are good people to work with.

    Cons

    Very top heavy company.
    No communication.
    Company is moving away form their mission statement "Improving lives through exercise" and only cares about the bottom line.
    All management positions have become glorified sales positions.
    No power is given to in club management.
    Upper management has continued to fail for years but they continue to have jobs.
    Turnover is extremely high in club management positions (6 General Managers in 1 club in less than 1 1/2 years)

    Advice to ManagementAdvice

    You need to consider giving the in club management the ability to properly manage the facility they are held accountable for. In a health and fitness business you need to care about the members health and fitness and not how much money you can get out of them, people will pay anything if you care for them properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Assistant General Manager Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings

    Pros

    Good hours
    Get to improve lives through fitness

    Cons

    Lots of administrative work
    Too much focus on sales not enough on customer experience

    Recommends
    Approves of CEO
  11. 2 people found this helpful  

    Membership consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant  in  Ramsey, NJ (US)
    Former Employee - Membership Consultant in Ramsey, NJ (US)

    I worked at Town Sports International Holdings full-time for more than 5 years

    Pros

    The members are great. Network with your members to get out of this toxic environment. The free gym membership is a pro, yet I was the only one who used it.

    Cons

    Completely unethical when it comes to sales. Those who manipulate the computer system make "fake sales" and are praised for their shady practices. 90% of the employees in this company are not fitness minded and lack customer service. The hours this company expects it's staff to work are illegal. The pay is very low and the company constantly threatens to fire employees when upper management does not hold their weight.

    Advice to ManagementAdvice

    Drug test employees, do background checks, be more involved with employee well being. Also, this company never promotes within or gives raises. Treat your employees better and put money into fixing up your clubs! The competition sells itself.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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