Town Sports International Holdings Reviews

Former Employee – worked at Town Sports International Holdings part-time for more than a year

Pros – A free gym membership and generally low stress environment make the job feasible for most college kids in Boston. They are pretty flexible in what hours you can work as well.

Cons – Minimum wage is a bit degrading. For a company that expects to provide top notch customer service, something beyond the minimum might help. Also, the management turnover was borderline excessive. Not really confidence inspiring.

No, I would not recommend this company to a friend

Current Employee – been working at Town Sports International Holdings full-time

Pros – As a Membership Consultant, if you are willing to work hard, you can make some descent money.

Cons – Leadership does not care about the employees. Computer systems are archaic. Do well or get lost. Leadership celebrate unethical behaviors. Lack of support.

Advice to Senior Management – The field is told to "know your people" and "care about your people." However, Regional leadership and above could care less about their "people." Membership Consultants are expected to "stick with the plan" with little guidance from GMs. As a GM, I can say that there is little guidance from Business Directors. Conf calls are a daily beat down, micro-management session, with no guidance on how to improve performance. Unethical business practices are given a blind eye from Business Directors, and celebrated at Regional meetings. Field moral is incredibly low with an enormous about of turnover. Work/Life balance is non-existent. Check the title, churn and burn with GMs, Fitness Managers, and Membership Consultants.

No, I would not recommend this company to a friend

Current Employee – been working at Town Sports International Holdings full-time for more than 7 years

Pros – Lots of clubs in nearby areas
Great facilities
Great members and coworkers
Once you make Master-Trainer, pay is great...otherwise it's just ok

Cons – Benefits are difficult to maintain if you and managers don't keep track of productivity
PTO is non-existent for trainers
Managers are not the sharpest or qualified
Little to no room for advancement for trainers

Yes, I would recommend this company to a friend

Current Employee – been working at Town Sports International Holdings full-time

Pros – Coworkers and members. The human interaction each day is the best part of the job. Decent benefits, vacation time, etc... Pay is not bad, but there is no room for pay increase within your role

Cons – Where to begin... company change last year has pushed out any experienced GMs, FMs, and soon, any experienced Pro or Master Trainers when they get sick of making less money for more work. Horrible work/life balance. Long hours, constant additions to role with NO increase in pay (in some cases a decrease.

Advice to Senior Management – Stop trying to serve lobster on a hot dog budget. Companies who don't value their employees and deal with constant turnover waste more time and money hiring and training new staff that could be better spent investing in the facilities and conditions of your clubs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Town Sports International Holdings full-time for more than 7 years

Pros – ive left! very happy that i am moving on!

Cons – everything-nothing positive to say after more than 5 years of employment. since they change in OCT 2012 my career has been ruined and along with the others i am leaving and very happy with moving on

Advice to Senior Management – they dont listen anyway

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Town Sports International Holdings full-time for more than a year

Pros – Free Gym Membership, Good people, solid amenities and decent growth potential

Cons – Increasing responsibility and hours for staff with little or no increase in pay, negative attitude towards staff, continue to cut back and expect same results as competitors, benefits ok not great and take a long time to kick in, too much movement of management

Advice to Senior Management – Members want consistency in management teams building relationships is key to keeping people happy. Ask yourself if you would accept a lower position for the pay that say a housekeeper is getting paid and less hours with a family to support. Pleasing stock holders is important but losing valuable team members at the end of the day can hurt as much as the stock dropping 5 cents!

No, I would not recommend this company to a friend

Current Employee – been working at Town Sports International Holdings full-time for more than a year

Pros – free gym membership, great people to work with at club level

Cons – employees are not valued
quick to fire, slow to hire
poor pay & benefits for management positions

Advice to Senior Management – Employee performance and morale are decreasing fast....something needs to change and micomanaging is not the answer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Town Sports International Holdings full-time for more than 3 years

Pros – Strong CFO. Good business model of controlling quality by avoiding franchising.

Cons – Too frequent managerial changes. Below market compensation for all but senior executives. Lower than average benefits package.

Advice to Senior Management – Invest in your people more with training and advancement opportunity

Yes, I would recommend this company to a friend

Current Employee – been working at Town Sports International Holdings full-time for more than 3 years

Pros – - Free gym membership
- You meet some nice members and co-workers
- Free gym membership
- You have a job
- Free gym membership

Cons – Since TSI went public over 10 years ago this company has completely spiraled downward in every aspect of business, they have become the second coming of BALLY'S. (probably worse)

TSI's greed has single handedly destroyed a once pround and fun fitness industry.

- Take it from an employee of close to three years, if you have pride, dignity, loyalty, honesty and a strong work ethic, please stay away from this company. You are worthless to them, they will use you, burn you out then throw you to the curb. I've seen it many, many times.

- They do not care about members or employees, make no mistake, their number one goal it to maximise stockholder wealth at all cost, PERIOD. They are in the business to sell stock using fitness as a front and the employees are their expendable tools.

- Their coroporate governance is lead by a team of repetative falures with absolutely no vision. From top to bottom TSI management is completely incompetent and lack leadership skills of any kind. They only understand one philosophy, management by fear, because they know deep down they themselves can get the axe at anytime, so the paranoia is passed down through the ranks of management.

- Bob G. the CEO is a throwback personal trainer from the 80's who has zero business education or acumen whatsoever. He has failed at his position repeatedly yet still gets to keep his job mainly because no person is desparate enough to take his position. His job is to try and keep the stock price up by maintaining an artificial harmonious and productive work environment for the stockholders. While his orders his direct reports to keep up the unbearable micromanagement pressure to drive sales and cut expenses down to the last penny.

- TSI abuses it's employees through anger, threats and intimidation. They have created a toxic environment in an industry that is supposed to promote good health.

 - Including the CEO position, TSI is a high turnover company, that's so poorly managed it's impossible to stay, even if you succeed.

- Employee theft and dishonestly are rampant.

- Pay is poverty level, minimum wage at best. And if you think you're lucky being paid a salary don't be fooled, they will stretch your hours and make you do the work of multiple employees to make your salary less then minimum wage.

- TSI is a bait and switch company.

- Members hide your Credit Cards and don't sign anything unless you have a lawyer read it first!

Advice to Senior Management – Sell the company to someone who knows how to run a successful business.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Town Sports International Holdings part-time for more than a year

Pros – get to work out for free

Cons – managers didnt really care about the well being of employees and there was no sense of growth in the company

No, I would not recommend this company to a friend