Toys ''R'' Us Reviews

Updated 24 October 2014
Updated 24 October 2014
1,172 Reviews
2.9
1,172 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
154 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 17 reviews)


Cons
  • They did not tell me that you have to sale credit cards in order to keep your job (in 57 reviews)

  • You can't expect 7 people to work 7 days a week during the holiday season and not get tired (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sydney
    Current Employee - Sales Associate in Sydney

    I have been working at Toys ''R'' Us part-time (more than 8 years)

    Pros

    Friendly work environment, able to take time off.

    Cons

    Not enough hours, staff are not trained, no growth opportunities, if you take time off expect your hours to be permanently cut.

    Advice to ManagementAdvice

    Management should know more than their employees and not expect experience employees to pick up their slack

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Cairns
    Former Employee - Sales Assistant in Cairns

    I worked at Toys ''R'' Us part-time (more than an year)

    Pros

    I had worked there and found it easy to work.

    Cons

    Had to leave for medical reasons, got better and wasn't accepted back.

    Advice to ManagementAdvice

    Maybe hire people who have more experiance.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    An AWESOME Place To Work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Department Supervisor in Tucker, GA (US)
    Current Employee - Human Resources Department Supervisor in Tucker, GA (US)

    I have been working at Toys ''R'' Us full-time (more than 3 years)

    Pros

    Toys R Us offers flexible schedules, especially people already working another part time job! The staff is friendly & and always willing to go above and beyond to help one another! And of course, since it is a toy store it is a fun place to work!

    Cons

    Outside the Summer & Holiday season it isn't very busy. However it does allow management to engage with employees in more in depth training!

    Advice to ManagementAdvice

    If you are dedicated & hard working, then this is the place for you! I started with the company in 2011 as a seasonal employee and within 2 years I was promoted to SRS. 6 months after taking the SRS role I was promoted to Order Management DS. 7 months after starting as the OMDS I transferred to a store 400 miles south & accepted the HRDS position. Currently I have been with my new store for 3 months & love the role I am in. So If your ambitious then you will definitely excel with Toys R Us!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    good first job. Amazing co workers.

    Cons

    Flexibility is strict. Rude customers during the holiday.

  6.  

    Great training ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time (more than 3 years)

    Pros

    Co workers, exposure to retail; faced paced; quick changing; challegening

    Cons

    compensation and medical benefits, high turnover rate; stressful; high layoffs after holiday season

    Doesn't Recommend
    Approves of CEO
  7.  

    Decent coworkers and hours, corporate is completely out of touch with reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orange Park, FL (US)
    Former Employee - Sales Associate in Orange Park, FL (US)

    I worked at Toys ''R'' Us part-time (more than 5 years)

    Pros

    Coworkers were friendly and knowledgeable. Hours were fairly flexible.

    Cons

    This isn't true for most of the customers, but a few can be incredibly demanding and short tempered. If you don't handle stress well, season can be pretty bad. Corporate has expectations that don't line up with reality at all and management is essentially required to chew you out for not meeting those expectations. Barely any pay.

    Advice to ManagementAdvice

    Pay your employees better and stop pretending every employee should be selling multiple credit cards a day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in Houston, TX (US)
    Current Employee - Department Supervisor in Houston, TX (US)

    I have been working at Toys ''R'' Us full-time (more than 3 years)

    Pros

    It's actually really fun and fast paced if that's what you like. There's always something to do. I worked in a super side by side so business traffic is really something.

    Cons

    Not nearly enough pay especially if you know multiple areas

    Advice to ManagementAdvice

    Fight for better pay for tenured employees

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Extremely easy job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Team Member in Niles, IL (US)
    Current Employee - Sales Team Member in Niles, IL (US)

    I have been working at Toys ''R'' Us part-time (less than an year)

    Pros

    •Not to overwhelming
    •Easy to learn to work the cash register.
    Nice coworkers and Management

    Cons

    •Un real expectations on signing customers up for credit cards and reward cards
    •Low hours

    Advice to ManagementAdvice

    Give employees more hours as well as increase pay. I'm living with my parents and in college now so it's not so bad for me. But for anyone with a family the paychecks are ridiculous.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    it's ok

    Current Employee - Seasonal Sales Associate
    Current Employee - Seasonal Sales Associate

    I have been working at Toys ''R'' Us part-time

    Pros

    nice manager and some nice employees

    Cons

    barely any hours at all.

  11.  

    Huge Rat Race After a Few Days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Chicago, IL (US)
    Current Employee - Customer Service Associate in Chicago, IL (US)

    I have been working at Toys ''R'' Us part-time (less than an year)

    Pros

    Great, if your life goal is working at a toy store.

    Cons

    Supervisors who put little effort into getting to know anyone else besides management.

    Advice to ManagementAdvice

    Please work on building a team environment at the retail level

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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