Triage Consulting Group Reviews in San Francisco, CA

Updated 21 August 2014
Updated 21 August 2014
92 Reviews

3.8
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Triage Consulting Group CEO Brian Neece
Brian Neece
62 Ratings

Review Highlights

Pros
  • Triage provides its employees with an excellent work-life balance (in 29 reviews)

  • Tons of fun stuff--happy hours, teambuilding, paid volunteer time, team events (in 9 reviews)


Cons
  • and you write and mail off close to a thousand letters to insurance companies (in 11 reviews)

  • The turnover is pretty high and there is a linear promotional track based on time spent at company (in 3 reviews)

More Highlights

47 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    A great company that gives young employees lot of responsibility and opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate  in  San Francisco, CA (US)
    Current Employee - Senior Associate in San Francisco, CA (US)

    I have been working at Triage Consulting Group full-time

    Pros

    Triage has an amazing company culture: smart, young, motivated, interesting new hires get to learn and grow and eventually manage teams and squads. The organization provides a lot of opportunities to work with different types of people and team sizes and to interact with upper managements and with clients. Plus you get to fully manage projects quite early on. The promotion system works, you need experience in the firm to move up, and the evaluation process pushes everyone to seek to exceed expectations.

    Top Triage Pros:
    - Great company to work for out of college.
    - Mid-size company with an open-door policy that has a lot of sway in the world of healthcare.
    - Very smart workforce that's becoming increasingly diverse in terms of regions and schools represented
    - Opportunity to advance up and get to run teams and train younger Associates
    - Travel, team events, company events: you can't deny Triage has maintained it's strong culture focused on balance and fun and it makes it very hard to leave. A lot of people make some of their best lifelong friends at Triage.
    - Internal opportunities (squad leadership, trainings, recruiting involvement, rotations such as Legal and Clinical) allow those that want to take on additional leadership roles.

    Cons

    The works definitely gets monotonous, but, there is always a way to find someway to get into something new, whether it's aiming for a rotation or getting really involved in a squad. The repetition eventually weighs most people down, but, those that want to can make Triage their own.

    The travel opportunities are declining and the company hasn't changed enough of the "in town" perks to accommodate, even though profits are out the roof and only continue to grow.

    Main Triage cons:
    - While salaries have increased slightly, the company has room to re-examine the bonus structure, and should. As company profits continue to increase, the bonuses don't necessarily match and yet more and more Seniors and Associates are putting in extra hours and committing to additional work.
    - The company has a lot of amazing alumni that go off to great graduate schools and move into upper level positions after Triage, yet there isn't a culture of promoting alumni advancement outside the company (like supporting time off for graduate school applications) even though those alums are future connections, clients, partnerships, etc. that only make the Triage name stronger.

    Advice to ManagementAdvice

    Keep being awesome.
    Keep the culture.
    Be open to change.
    Re-think the potential to hire some roles from the outside, the company can use some new perspectives.
    Don't give up on the importance of "career development."
    Give Associates more room to get creative.
    Re-think investing into your employees' long-term goals.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A good place to work out of college for 2-4 years, but not where you want to spend your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate  in  San Francisco, CA (US)
    Former Employee - Senior Associate in San Francisco, CA (US)

    I worked at Triage Consulting Group full-time for more than 3 years

    Pros

    Triage holds your hand out of college and introduces you to the world of business through basic training programs, on-the-job training, and endless happy hours.

    Cons

    The work is 10% Consulting and 90% arguing with insurance companies about collections.

    Advice to ManagementAdvice

    Be more transparent in what job you are offering to potential employees. Many students feel that when they are leaving to work at a "Consulting" company, they will spend the majority of their time working on consulting projects. In reality, associates and seniors spend the vast majority of their time arguing with outsourced insurance company representatives with little understanding of correct payment practice.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    VERY Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Consultant  in  San Francisco, CA (US)
    Former Employee - Associate Consultant in San Francisco, CA (US)

    I worked at Triage Consulting Group full-time for more than a year

    Pros

    Flexible schedule and generous PTO (4 weeks)
    Kind and friendly coworkers
    Good location in the financial district by the waterfront
    Looks good on paper

    Cons

    Extremely mundane and mind-numbing work (literally everyone stares at the same screen and does the same monotonous task all day—glorified call center rep)
    Non-transferable skills (of the few skills you do learn)
    Stagnant company that is unwilling to consider change, and is not evolving to accommodate the fast-changing healthcare industry
    High lack of diversity (in regard to ethnicity/age/culture/personality)
    Lack of transparency
    Incompetent upper management: Principals often lack strong educational foundations and breadth of work experience outside of Triage. Overall, they lack the analytical skills, business acumen, and professionalism one would expect in higher management.
    Penny-pinching company (eg. red-eye flights to avoid cost of an extra night in a hotel)
    8am-6pm schedule is reasonable but not amazing
    Very high employee turnover that is applauded internally

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Wonderful training opportunities with fantastic people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate  in  San Francisco, CA (US)
    Former Employee - Senior Associate in San Francisco, CA (US)

    I worked at Triage Consulting Group full-time for more than 3 years

    Pros

    Great healthcare experience
    Good benefits
    Fantastic and ambitious co-workers

    Cons

    Strict career progression
    Management slow to implement changes

    Advice to ManagementAdvice

    Don't be afraid to grow this company faster

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    From the frathouse to the work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  San Francisco, CA (US)
    Current Employee - Associate in San Francisco, CA (US)

    I have been working at Triage Consulting Group full-time for more than a year

    Pros

    You get significant PTO (4 wks for associates) and are encouraged to take it. The average age at Triage is 23, your colleagues will be young and attractive but immature and fratty. At the associate/sr associate level the pay is very transparent and flat. Everyone at the same level makes the same--this decreases competition and increases camaraderie. Promotions are fixed and internal, if you stay around to make it to senior associate (21 mnths), you can get project management autonomy that is unlikely to be offered anywhere else. The downside to this is that you often have very young senior associates that are not ready to lead, evaluate based on personal friendships instead of actual skill and ineffective trainers. Mentor-mentee system is helpful in helping new associates navigate the company and ask non-p.c. questions. If you are genuinely interested in healthcare reimbursement, you will learn a lot.

    Cons

    Calling Triage consulting is a stretch as you are certainly not paid like it. "Recovering underpayments" = you are a medical claim auditor. Insurance companies pay hospital claims, you vet these claims to make sure they're paid correct and pursue if they're not. This usually involves hours on the phone with outsourced call center reps. The only consulting piece is a status meeting which occurs about once a year and won't involve associates. The travel is nice but it's basically forced facetime with apathetic clients. You won't meet any c-level execs and will likely only interact with your coworkers, just in a different city. The work is repetitive and dry, hence the high annual turnover rate. There is an unspoken pressure to spend time with your team and attend company events (happy hours, trips etc..), especially during travel. This is great if you just left a frat/sorority where you don't mind spending every minute with the same people and have all events planned for you. If you prefer to separate life from work, are not single, cannot stand upper-middle-class private school culture, this is not the place for you. Even though events are 'optional', repeat absences will find themselves onto your evaluations. 98% of your work is done in a proprietary access database, meaning your skills are non-transferable and pretty much irrelevant at other companies. Evaluations are frequent and highly subjective, making it difficult to resolve conflict. Unless you display undying loyalty to Triage and unwavering peppiness, you won't make it far here.

    Advice to ManagementAdvice

    Stop recruiting under the consulting umbrella unless the day-to-day work changes. Promote based on merit rather then tenure, the ratio of capable senior associates to inept ones is laughable. Increase the pay if your want to retain top talent.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Excellent people coupled with leadership experience make Triage a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Associate Consultant  in  San Francisco, CA (US)
    Current Employee - Senior Associate Consultant in San Francisco, CA (US)

    I have been working at Triage Consulting Group full-time for more than 3 years

    Pros

    The work environment is non-competitive. Employees are intelligent, engaging, and fun to be around!

    Cons

    The work can be monotonous.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Boring work--nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Experienced Associate  in  San Francisco, CA (US)
    Former Employee - Experienced Associate in San Francisco, CA (US)

    I worked at Triage Consulting Group full-time for more than a year

    Pros

    - you will make legitimate friends here at work
    - travel benefits
    - fun culture

    Cons

    - work is super boring and not very challenging, unless you call figuring out why Access isn't working challenging.....
    - company motto is " don't reinvent the wheel" which has led to the company using super old technology
    - change isn't really welcome
    - there is a lot of politics, people taking credit for other people's work
    - evaluation are usually them raising up issues that don’t matter (you didn't look happy enough with food you were served a a team event, you forgot to put a space after a comma in a report, etc) rather than actual hard contributions you made to a project
    - they expect you to be happy all the time, smiling and being happy all day while you are on hold on the phone for 80% of your day listening to terrible hold music is kind of hard to do...

    Advice to ManagementAdvice

    - incentivize your employees so they aren't complacent -a lot of people have the mindset of "What's the least amount of work I need to do to get promoted?" and most of the time it's these complacent individuals who get promoted.
    - hire diverse people, I see that you are working on it, but it can be better
    - people literally can't afford to live in the city (student loans + rent + food + commuting) with the pay you offer- I know the you say that we aren't competing with the tech industry, but we kind of are when it comes to cost of living.
    - recruit outside intelligence for higher roles in the company. For many managers/principals this is their first and only job which means very little info comes from outside the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great place to start your career and get consulting and management experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate Consultant  in  San Francisco, CA (US)
    Current Employee - Senior Associate Consultant in San Francisco, CA (US)

    I have been working at Triage Consulting Group full-time for more than 3 years

    Pros

    - Good promotion schedule
    - Opportunity for client facing experience
    - Great travel perks
    - People are fun and smart

    Cons

    - No opportunity to accelerate promotion or gain more responsibility with better performance
    - Work can be repetitive
    - Travel can get tiresome
    - Not much innovation as a company

    Advice to ManagementAdvice

    I know you have attempted a performance-based compensation system in the past, but I think it's worth another shot. You will do a much better job retaining great employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not fully satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Experienced Associate  in  San Francisco, CA (US)
    Current Employee - Experienced Associate in San Francisco, CA (US)

    I have been working at Triage Consulting Group full-time for more than a year

    Pros

    Good, young, fun people; good happy hours

    Cons

    Don't like the work I do; not rewarding at the end of the day

    Recommends
    Approves of CEO
  11.  

    TriTTraigri

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  San Francisco, CA (US)
    Former Employee - Associate in San Francisco, CA (US)

    I worked at Triage Consulting Group full-time for more than a year

    Pros

    Fun place to work with lots of team building activities. Some projects offer the opportunity to travel. They hire new grads.

    Cons

    Very structured. Hard to get ahead because it's all based on seniority. Expensive to live in San Francisco. Rents are high.

    Recommends
    Neutral Outlook
    No opinion of CEO

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