Glassdoor is your free inside look at TripAdvisor reviews and ratings - including employee satisfaction and approval ratings for TripAdvisor CEO Stephen Kaufer. All 107 reviews are posted anonymously by TripAdvisor employees.
85% of the CEO
Stephen Kaufer
1 person found this helpful
I have been working at TripAdvisor full-time for less than a year
Pros – Flexible work schedule
Innovative/ Smart coworkers
Free lunch/ snacks / beverages
Shuttle service from the T
Travel benefits
Fitness reimbursement
On-site gym
Good work/life balance
Cons – It would be easier to get to if the office was downtown or closer to the T, but the shuttle service helps with the commute.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-02-26 07:43 PST
I have been working at TripAdvisor full-time for less than a year
Pros – The people are wonderful - very friendly, very helpful. People smile when you look at them. You can walk through the halls and see people laughing and talking and collaborating and genuinely seem happy to be working.
Cons – Outgrowing the space rapidly, can be a bit noisy in all the cube areas but sounds like that is being addressed
Advice to Senior Management – Would be nice to have one of two of the folks on the senior management make a quick "guest" appearance in the orientation program.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-02-22 08:47 PST
I have been working at TripAdvisor full-time for more than 3 years
Pros – There really are amazing benefits from snacks, lunch, and lots of games. My team also had a great vibe and I really felt that everyone genuinely cared about each other.
Cons – The management never sticks to a decision and there is a lot of politics at mid to upper management level. This was very frustrating when you were trying to work on a project.
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
2013-03-07 05:34 PST
I worked at TripAdvisor as an intern
Pros – Most of the company is very young cause they hire from a lot of nearby universities
Cons – The HQ is in Newton, which is where I worked. There is not much to do around that area.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-02-04 15:35 PST
1 person found this helpful
I have been working at TripAdvisor full-time for more than a year
Pros – TripAdvisor treats its engineers really well, with top-of-the-line MacBooks, 30-inch monitors, and frequent opportunities for hackathons & book groups. If you are having trouble, it certainly won't be due to lack of hardware. Everyone is super-intelligent, and even as the company has grown, it has maintained its culture of encouraging frequent face-to-face communication between product managers, designers, and engineers. Work/life balance is encouraged, but employees have a high level of passion about their work, and it never feels like anyone is just there from 9-5.
The company is very data-driven in its methodology, with frequent tests to see which site changes have the most impact. This approach means that small, incremental projects are often favored over large, 6-month initiatives.
TripAdvisor is very popular with users and it is always a thrill when friends and family use the site to plan their vacations.
Lastly, TripAdvisor is a place where any software engineer can build a large network, whether they are a new college grad or have been in industry for a long time. The level of cross-department communication is much higher here than at other companies.
Cons – A few areas could be improved. Historically, the company has not had cutting-edge UX design in its DNA, but clearly a continued focus on UX design will help the site improve. All of the engineers are smart, but also extremely opinionated, which makes design & code reviews somewhat more of an arduous process than they need to be.
Advice to Senior Management – Don't stay content maintaining the site as it is now- continue to take risks improving and iterating on the user experience.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-01-03 19:36 PST
I have been working at TripAdvisor full-time for more than a year
Pros – benefits, location in London, commissions
Cons – management, company policy about reviews control and customer service
Advice to Senior Management – should be more on the field and understand the real impact of the website on hoteliers
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-02-11 05:33 PST
I have been working at TripAdvisor full-time for more than a year
Pros – freedom,scope for growth, flexible timings
Cons – too much snacks, very fast paced development
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-12-23 15:16 PST
I have been working at TripAdvisor full-time for more than 7 years
Pros – Things get done fast. Despite being a public company, it's not short term, quarterly focused. They care for employees and a genuine care for the end user. Philanthropy is a big priority.
Cons – HR programs are not as innovative as peer companies. Big company symptoms are creeping in.
Advice to Senior Management – Continue listening to employees and encourage their ideas outside of the hierarchy
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-12-19 10:11 PST
1 person found this helpful
I have been working at TripAdvisor full-time for more than a year
Pros – Cool company , fast growth, engineering heaven and great perks. CEO is the humblest most generous guy out there. Charity donations are high on the agenda via the foundation, justgive organization and Kiva. It makes you feel proud that the company cares so much about everyone.
Cons – The grass is ally greener here and I mean it.
Advice to Senior Management – Pause and celebrate a bit more the good results and the growth. It's OK to feel proud and it doesn't mean being complacent.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-12-18 20:04 PST
I have been working at TripAdvisor full-time for less than a year
Pros – Great benefits - competitive pay, summer Fridays, lunch 3 times/week, plenty of snacks, coffee/drinks, travel opportunities and discounts, fitness reimbursement, concierge service, charitable foundation that donates significant amounts including to charities you volunteer with if you submit a grant. Very smart, friendly, humble people. CEO is down to earth, cares about employees, advocate for charitable program and gives back substantially.
Cons – None as of yet - work/life balance seems good thus far.
Advice to Senior Management – Keep it up - focus on employee satisfaction, offer talent the opportunity to rise within, continue recognizing achievements, and keep the foundation going!
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-12-19 07:31 PST
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TripAdvisor® is the world's largest travel site*, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features… — Full Overview
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