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TripAdvisor Reviews

Updated 19 August 2014
Updated 19 August 2014
184 Reviews

3.7
184 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
145 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for....dynamic with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Brisbane
    Current Employee - Anonymous Employee in Brisbane

    Pros

    - global company
    - expanding rapidly
    - young and dynamic
    - rewards for results
    - charity focused....giving back

    Cons

    None that I have discovered in my 11 months so far.....hopefully this will continue to be the case!

    Advice to ManagementAdvice

    Please don't let the company become too "corporate" and bureaucratic. This happened at my last employer and killed morale and caused a lot of good people to leave.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work life balance. Very smart people to work with. Very fast paced environment.

    Cons

    Be prepared to move really fast.

  3.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    Pros

    Amazing benefits including free healthcare, gym reimbursement, shuttles from Central and Kendall Square, free snacks, and much more

    Cons

    Not many, but some might pop up with the continued rapid expansion of the company. So far, so good with work-life balance.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Treats people really well, limited opportunities for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    Pros

    Great place to work, as it's a culture that cares if you get your work done, but lets you have a good time while doing it. Camaraderie is great within teams, and collaboration between teams is getting better. Very flexible for work/life balance.

    Cons

    Not a ton of opportunities for growth, communication between teams could use improvement

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great benefits but low on internal promotions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are amazing: Yoga at work, catered lunch 3 days a week, travel benefits and more!

    Cons

    Once you're in a position it's very tough to get promoted.

    Advice to ManagementAdvice

    Put your money to promoting your current internal employees and you won't need to provide huge bonuses for referrals.

  7.  

    If you are a fee earner its fantastic. If you are a support function its terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    Pros

    Fee earners are paid fantastically, with plenty of promotion opportunities.
    Office environment is fun and casual
    The benefits are brilliant
    Great level of autonomy in many roles

    Cons

    Poor salaries for support staff
    Poor promotion for support staff
    The Newton office (Head office) are treated like an ivory tower

    Advice to ManagementAdvice

    start to appreciate support staff who are the unsung hero's of your business

    Doesn't Recommend
    Disapproves of CEO
  8. 5 people found this helpful  

    Great business, 'OK' Engineering culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer II  in  Newton, MA (US)
    Former Employee - Software Engineer II in Newton, MA (US)

    Pros

    Many promotion and raise opportunities if you do great work. Many smart people to learn from.

    Product is getting better and better. Business is doing very well. You will learn many interesting things about running a large website.

    Company favors incremental changes with metrics and emphasizes speed to market.

    Cons

    Nearly impossible to do an overhaul of a major page or a component, because it's so metrics driven. But it does happen sometimes, if the person pitching the idea is persuasive enough.

    Related to the previous point, it's hard for designers and engineers to innovate and get company to invest on various ideas so they keep those to themselves. This is reflected by low hackweek participation rate and low activities in open source community and local tech events.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 15 people found this helpful  

    DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Newton, MA (US)
    Current Employee - Sales in Newton, MA (US)

    Pros

    A lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    Cons

    Sales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to ManagementAdvice

    Open your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Oxford, England (UK)
    Current Employee - Account Executive in Oxford, England (UK)

    Pros

    The people, they are simple amazing! Very nice office.

    Cons

    Not carrer oportunities in another countries. All Europe, middle East and Africa is done from Oxford and London offices.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 7 people found this helpful  

    Has so much potential but really needs to slap some wrists in upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    Pros

    Great work life balance, fun atmosphere, they try hard to please employees with functions and swag

    Cons

    I agree with previous posts that poor performers are promoted due to "friendships" with management. Advancement is not based upon performance, it is based upon who you suck up to. HR is incompetent. When you reach out with an issue or a harassment case, they do everything in their power to sweep it under the rug rather than handle the situation. Those employees who do harass others are only reprimanded if they are not apart of management. If they are, forget it, everyone turns their head the other way. 360 reviews were supposed to be in effect for the past 2 years but still has not been enforced. Hoping that action would be taken if there was negative feedback. LOTS OF POLITICS

    Advice to ManagementAdvice

    Talk to your employees! The little people, the ones putting in all the work. They have concerns and comments. Take action when something isn't right. Have an open door policy for concerns so employees have a place to go when HR won't help. When more than 8 people quit because of one manager, I would start to look at the manager and not the employees.

    Recommends
    Neutral Outlook
    Approves of CEO

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