TripAdvisor Reviews

Updated 27 August 2014
Updated 27 August 2014
186 Reviews

3.7
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
146 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Quickly evolving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist  in  Newton, MA (US)
    Current Employee - Marketing Specialist in Newton, MA (US)

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Lots of smart people and perks

    Cons

    Salaries for non-engineers are no longer competitive

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Innovative and fun environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Marketing  in  Newton, MA (US)
    Former Employee - Brand Marketing in Newton, MA (US)

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    Innovative, social, foster teamwork. If you ask, you will receive...maybe not immediately but in time.

    Cons

    Like I said, it takes time for ideas/projects to get approval. Little support from management so it can be difficult.

    Advice to ManagementAdvice

    Create more opportunities to move up within the company, or even to explore other departments.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Good company to work for, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Good benefits
    Career progression
    Relaxed atmosphere in the office

    Cons

    Fast becoming detached from clients' reality
    Too centralised from Newton
    Lack of internal communication

    Advice to ManagementAdvice

    Spend more time listening to your sales agent, they know their clients.

    Recommends
    Neutral Outlook
    Disapproves of CEO

    TripAdvisor Response

    Jan 23, 2014Global Manager, Talent Acquisition

    Thanks! We’re pleased that you’re a fan of our benefits, career pathways (especially since we’ve been working on better defining these), and casual office atmosphere.
    Your feedback on communication
    ... More

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 7 people found this helpful  

    not good enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newton, MA (US)
    Former Employee - Anonymous Employee in Newton, MA (US)

    I worked at TripAdvisor full-time for more than a year

    Pros

    it provides convenience for employees because it offers lunch 3 days a week. And other company wide benefits are good.

    Cons

    the team started to get messy since a management restructure last July. A guy came in and became VP of this global team. He's quite biased and unprofessional. He brought a group of his people to combine to this global team. and he only valued those who he worked with for a long time. He didn't and never respected others' ideas and efforts and hard work. I am so so glad that I made the decision to leave there because I felt that I wouldn't have any career advancement if I stayed for 1 more day/month/year. Besides, people on this team kept leaving, mostly in newton location. people on London and Singapore side both complain communication issues a lot.

    Advice to ManagementAdvice

    go to some online/ffline management classes to learn to be more professional.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    TripAdvisor Response

    Jan 23, 2014Global Manager, Talent Acquisition

    Thanks for your feedback. As we continue to grow, we know that sometimes transitions like this can be challenging for existing team members. And, we welcome feedback to help us better manage similar ... More

  6.  

    Fun enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales  in  Oxford, England (UK)
    Current Employee - Telesales in Oxford, England (UK)

    I have been working at TripAdvisor full-time for more than a year

    Pros

    good pay
    good incentives
    good staff parties

    Cons

    the job's enjoyability decreases as the telesales team grows in size
    all the cons of any sales job
    being away from the HQ in London

    Advice to ManagementAdvice

    -

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 12 people found this helpful  

    if you work in a team with good managers then it's great company; if not...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time for more than a year

    Pros

    good benefits, provided lunches, sponsored great parties, lots of employee support.

    Cons

    it's absolutely true that who manage your team 99% decides your life at this company. If you are lucky to be in a team with good, experienced managers who know how to reward and respect employees' work, then you are happy; If you are unfortunately fall in a team that the managers are unprofessional, then you are miserable. It was so funny that my team went through a series of org change and the managers are new to the team. Since they took over, people kept leaving. What they did accordingly was to hide as much as possible the news of people leaving, instead of clearly and openly talking to current employees. And once i told that i wanted to quit, the vice president of the team stopped talking to me, pretending that i was not in existence any more. This is not mature and unprofessional and selfish and silly.

    Neutral Outlook
    Approves of CEO

    TripAdvisor Response

    Dec 05, 2013Global Manager, Talent Acquisition

    Thanks for your review. We agree that your manager hugely impacts how you feel about your job and the company overall. Given this, as we noted in an earlier response, we've worked on improving our ... More

  8. 1 person found this helpful  

    Not bad, but could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Oxford, England (UK)
    Current Employee - Account Manager in Oxford, England (UK)

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to ManagementAdvice

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern  in  Newton, MA (US)
    Former Employee - Summer Intern in Newton, MA (US)

    I worked at TripAdvisor as an intern for less than a year

    Pros

    - Free snacks
    - Helpful and friendly people
    - Huge data
    - Learn a lot of tools

    Cons

    - Not many work to do.
    - Lack of motivation.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Never the same day twice; always a new challenge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Newton, MA (US)
    Current Employee - Director in Newton, MA (US)

    I have been working at TripAdvisor full-time for less than a year

    Pros

    TA employees are encouraged to get things done; speed wins. Our CEO acknowledges in moving quickly, we'll break s---t, but we'll fix it the next time around and be better for doing so. Everyone is smart, motivated, and wants to help each other. Lots of perks and it's clear that the executive team cares about its employees. Seems like a great place to grow your career, skills and earn a competitive salary doing so.

    Cons

    Poor internal tools and infrastructure to manage so many moving parts. While there are initiatives to improve this, it can be a bit frustrating to get on board and hit the ground running without spending time on things already asked and answered.

    Recommends
    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 14, 2013Global Manager, Talent Acquisition

    We're proud of our smart, motivated, and helpful employees---and agree that we offer excellent career development to grow your career (with competitive salaries and benefits!) We're also glad that ... More

  11.  

    Busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Benefits, compensation, oh and the company is a rocket ship.

    Cons

    The company grew faster than its infrastructure so all its supporting systems are unable to scale for the growth it has had/is planning. Management needs to recognize that speed wins can only get you so far and you need to fix the foundation.

    Advice to ManagementAdvice

    Bring in more people from the outside that have done this in bigger companies.

    Recommends
    Positive Outlook
    Approves of CEO

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