Uber

  www.uber.com
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Uber Reviews

Updated 21 August 2014
Updated 21 August 2014
68 Reviews

3.3
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Travis Kalanick
38 Ratings

Review Highlights

Pros
  • Meeting great people, making money weekly and getting paid weekly (in 3 reviews)

  • Really great work environment and great people (in 3 reviews)


Cons
  • Also, it's true that the Uber rating system is flawed (in 10 reviews)

  • I mean being a bonified taxi driver does have it's cons like being a taxi driver picking up drunk people other than that (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 7 people found this helpful  

    Really Unique Company/Growing Pains/Loving it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Smartest people. Hard workers. Immensely passionate group. Fun people. Growing like crazy. Believes in its cause. Get to watch a company transition to scale. Young.

    Cons

    If work life balance is super important to you...might not be the best role. Ironing out some transitions to scale. Salaries aren't high but options are the attraction for most. Could use more executive level management. Sometimes push people a little hard (though i love this too).

    Recommends
    Positive Outlook
  2. 5 people found this helpful  

    A fast-paced, motivating environment where everyone hustles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Operations Manager
    Current Employee - Community Operations Manager

    Pros

    Everyone here is not only committed to the vision of the company, but they're committed to discovering that vision in cases where we're dealing with new territories or fresh projects for the business. The culture is experimental, empowering, and everyone in the room is smarter than you. If you see a gap or have an idea for how to optimize a process, you can act on your solution if you can justify why it's worth trying. Push back is always solicited and no one worries about stepping on toes -- it's all good, because we all know that the best idea wins. You're privy to a great deal of data and knowledge about what the company is up to, which creates a real sense of buy-in and ownership over what we're building.

    Cons

    As expected, it's a fast-paced environment. You feel like you're constantly behind, so you need to know how to channel that stress into motivation and productive energy. Work-life balance is tough, but it's because everyone loves the cool things they get to do so much that they don't want to stop doing them.

    Advice to ManagementAdvice

    Keep doing what you're doing. Keep the culture transparent, keep the trust among the employees, keep empowering us to run with our ideas. Be more vocal about encouraging us to take time to focus on our health, wellness, and life outside of Uber every once in a while.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    A great place to work but will suck all of your life in!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Your work really affects the business in your city
    Can be VERY rewarding
    Given a lot of trust and freedom to take action
    Great internal support network
    Very open culture

    Cons

    Work life balance is absolutely horrendous
    Each city is like a small start up (albeit one which a huge resource backing) so you need to put all of you time in.
    Can be quite stressful

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 17 people found this helpful  

    It's not what you think, but it's fun and you will make some money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partner/Driver Uberx  in  Albuquerque, NM (US)
    Current Employee - Partner/Driver Uberx in Albuquerque, NM (US)

    Pros

    You get to work when you want for as long as you want.
    You get paid every Thursday by direct deposit.
    You get to see how much you made as soon as the Trip is over.
    It is a young company so you may have room to grow.
    No interview what so ever. Only background checks.
    Seems like they try to come out with something new on the app every week so it's only going to get better.
    It's easy you can do it. you just need a newer model car and good driving record.

    Cons

    Rating system allows for abuse. People who work for taxis will take a ride then give low ball rating. That will get you fired.
    There is no support number what so ever. Don't expect to ever talk to a live person that works for uber.
    Customers will have a unpleasant experience due to things out of your control.
    They say you are not a employee of uber, but expect you to follow rules like you are.
    They claim to cover you with $1,000,000 of insurance, but only if you agree to be fully liable for any damages.

    Advice to ManagementAdvice

    Accept the fact that the drivers know best. Not you. You are just a over paid dude sitting in a office somewhere. The drivers are the heart of uber, the front line. Do whatever the drivers tell you to do.

    Today, not tomorrow, but today, find the person that thought it was a good idea to tell users that they did not have to tip, and fire them. Right now. Users want to tip but cant, so they end up feeling like cheapskates. It's unpleasant for them.

    Do you really need 20% for hosting an app. Keep it up and someone with a lower fee will steal your drivers away.

    You are valued at 3.5 billion but don't have a support number. Are you kidding?

    Running a billion dollar business is more then hanging out by the pool or flying in airplanes to give a 1 hour speech. You if don't start acting like a billion dollar company, you will get overrun and fade away.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. 11 people found this helpful  

    Great work place at least at HQ. Different cities and driver might have a very different experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  San Francisco, CA (US)
    Current Employee - Software Engineer in San Francisco, CA (US)

    Pros

    I was surprised about the amount of smart to very smart people working here. The company culture makes it so everybody learns from each other, and at least for my software engineer position, it makes the job much more interesting. Compensation is not competitive for the bay, but people bet on the stocks, and if you believe in it, it is a game changer in comparison with higher salaries you could get somewhere else.
    My favorite part is that most people ( if not all ? ) are truly passionate about what they're doing here and we thrive with the belief that we're making a difference for people.
    Perks are better than what they sound like during the interview.

    Cons

    This company requires a LOT of work. I'm not talking about startup like, you will get emails at any time of day or night, week days and weekends. Some of them you will be expected to respond. It looks fine for most people because everybody is very involved in what they're doing, so most people don't seem to care, but I wouldn't be surprised if some burn out quickly.
    The company is also growing at a fast rate, which makes it difficult to know if things are still gonna be as good in the future ( so far so good though... )

    Advice to ManagementAdvice

    Make sure to control our growth internally to pursue our external growth properly.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver  in  Cleveland, OH (US)
    Current Employee - Driver in Cleveland, OH (US)

    Pros

    Work when I want, make over $500 a week with less than 20 hours of work. Great for college students.

    Cons

    Customers rate you and sometimes rate wrong or unfairly. I wish there was a way to know in advance how many people I am picking up at one time.

    Advice to ManagementAdvice

    Please add a tip option for the Cleveland, OH area

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    An upstart company that is proven so important to our economy and way of life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Atlanta, GA (US)
    Current Employee - Uber Driver in Atlanta, GA (US)

    Pros

    You work when it is most advantageous for you and answer to no one about your schedule.

    Cons

    You drive your own car and have to keep up with the maintenance and gas which can eat away at your earnings.

    Advice to ManagementAdvice

    Take a little less commission to allow for driver overhead then it will truly be a win-win for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Driving around town.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Denver, CO (US)
    Current Employee - Uber Driver in Denver, CO (US)

    Pros

    Uber allows for flexibility and independence. Drivers offer great customer service and drive when they want. The requirements of the position are simple. Keep a clean and safe car, know your city and how to get around, be an excellent driver, offer your passengers water, communicate respectfully, use the app, etc. Keep up insurance, vehicle inspections and health inspections. It is fun to meet new people everyday. It's fun learning more about the city and all the cool places to experience.

    Cons

    Demand for Uber is greatest during the evening hours. Uber keeps adding various fees and adjusting the payment percentages. You can make a lot of money, but it is not consistent from one day to the next. There is no base pay to compensate for the drive time to and from pick up locations. We are supposed to deny tips by saying they are not required. There isn't a process for giving tips through the app.

    Advice to ManagementAdvice

    Don't let expansion distract you from making the experience of working for Uber a great deal in itself. Firm up minimum fees per ride, offer base pay after X many rides, create a tip feature in the app for drivers who earn 5 stars, create more community events and organize more driver meetings. While flexibility is fantastic, it is actually consistency that will keep drivers driving. You want your drivers to say, why would I ever go back to X, I am an Uber Driver!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    5 star rating is not fair to drivers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Partner  in  Chicago, IL (US)
    Current Employee - Uber Partner in Chicago, IL (US)

    Pros

    Picking own time, service upon requests, best smile.

    Cons

    5 star rating give a lot of headache to the drivers. Most passengers don't know that drivers have their lives and families behind them. After all give 5 stars to all Uber drivers, so they can keep their job and gain more experiences while they driving for Uber.

    Advice to ManagementAdvice

    Many drivers are worried they will lose their job. Please reconsider about 5 star ratings. Passengers are passengers they don't care about drivers and their families behind them.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Indianapolis, IN (US)
    Current Employee - Uber Driver in Indianapolis, IN (US)

    Pros

    Make your own schedule and you determine how much you want to make in a week.

    Cons

    You only have email communication with Uber management and no real office hours to really talk to someone in person.

    Advice to ManagementAdvice

    Have more options for office hours

    Recommends
    Positive Outlook
    Approves of CEO

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