United Healthcare Insurance Reviews

Current Employee – been working at United Healthcare Insurance

Pros – Telecommuting is encouraged here, salary is competitive, advancement is possible if you survive the on going layoffs across the organization that come annually. Lots of resources to get things done. Good company to add to your resume.

Cons – Tremendous organization, very segmented and hard to find people outside your division if you need to move across product lines. You will only know the people in your area, very little interaction other-wise. Corporate culture is very cold - comprised of former consultants and MBA's that take great pride in showing how smart they are. No acknowledgement of life outside of UHC at all - not even a Merry Christmas to anyone before the holiday, its all about the business and only the business, alot of kissing up to the boss and tattling about others to get ahead. They also love restructuring the management to put people with no product experience in that division to bring a new vision - which is just scary. Imagine working for someone that doesn't understand the business - this causes unrealistic expectation levels when it comes to goal setting and business objectives. Yes, the corporate culture here is very strange indeed. I know many who have passed through here, if you make it past 2 years without getting job eliminated, consider yourself lucky!

Advice to Senior Management – More focus on the business of healthcare and less on the stock price.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at United Healthcare Insurance full-time for more than 7 years

Pros – A lot of great job opportunities, many passionate and driven employees, a solid company with high growth and experienced leadership. I would work there again.

Cons – The size of the company is a bit too large for feeling like you can make an impact. The work life balance is entirely dependent on you to manage.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at United Healthcare Insurance full-time for more than a year

Pros – Had my own cubical.
Work was fairly easy typing information into a computer without dealing with people that often.

Cons – The database was pre windows, mac. looked like something out of the late 70's early 80s in short the system need a complete stub due to incorrect information.

Yes, I would recommend this company to a friend

Former Employee – worked at United Healthcare Insurance full-time for less than a year

Pros – I cannot think of any unless you like a boat load of forced overtime.

Cannot think of any unless you like getting yelled at for errors but they may be the result of poor training tactics.

Cons – *received poor training for a super technical job that has to be exactly right since Medicare rates the plan, in part, based on errors
*management wishy washy on the direct report level
*they work you to death without a care in the world, especially from dec-april.

I received poor training (side by sides when the person you are sitting beside has no time to go thru their job or else they have to stay late to make up work, do not encourage the best outcome). They needed to provide one on one, textbook classroom training for a week or two in order to produce better outcomes, especially when the job is so technical and accuracy, especially in often tricky situations, is a necessity.

They worked me to death (overtime was forced, you had no option to say no to any of it) to the tune of anywhere from 15-25 hours of overtime per check. The extra pay gets old really fast when you are gone from home 7am to 7pm every day. In one meeting, when someone complained about the overtime, his reply was something along the lines of "be glad you are getting paid for it." That is not proper leadership response, especially when a large part of the overtime was due to increased business that they knew 6 months prior was coming and they failed to adequately staff in advance.

The report to management is passive agressive, at best, and outright moody/nasty in bad situations.

Advice to Senior Management – better training will create better results and better medicare ratings with fewer errors.
learn to staff adequately.

No, I would not recommend this company to a friend

Current Employee – been working at United Healthcare Insurance full-time for more than 3 years

Pros – Having a job and fair benefits.

Cons – company offers tuition reimbursement of $5250, but later says you have to be going to school for something dealing with your current position well if I'm going to school for Health Services Administration and I work in Customer Service, all of this deals with insurance. Also, UHC does not believe in hiring from within; they will go to the outside and you will not even get an interview. Several people have asked management why is it so hard to get a promotion after you have earned your tenure, and management give the old oke doke lines, we want the best and just hang in there.....So the way I see it is there is no tuition reimbursement or advancement opportunities.

Advice to Senior Management – Oh Yeah, did I neglect to say that I have a supervisor that only has a high school diploma? Is this why they won't pay for me to complete my bachelors? Advice to management: good people with interest in the company will be hard to keep if things don't change.

No, I would not recommend this company to a friend

Former Employee – worked at United Healthcare Insurance full-time for less than a year

Pros – Vacation time and the benefits

Cons – Left my job thinking I was going for a great opportunity, was I sure wrong! The trainers and supervisors were very cruel and were like robots I felt like I went through boot camp, then when you make it to the floor its worse. Basically they make you feel dumb, and like trash. Words of advice beware!! This is the reason they are always hiring! VERY degrading employer.

Advice to Senior Management – Do not treat your employees like garbage! They are the ones that are the asset to your company!!

No, I would not recommend this company to a friend

Former Employee – worked at United Healthcare Insurance full-time for more than 3 years

Pros – Cares about the employees.
Cares about customers.
Fair treatment of employees.
Fair salary
Opportunities for advancement. This is greatly encouraged.
Amazingly good medical directors!!

Cons – Ironically, the worst thing about it is their medical insurance for employees!! LOL
Also, change is a constant and sometimes it is hard to keep up with, but management is always supportive.

Advice to Senior Management – Rethink your insurance plan offerings. Deductibles are way too high. Keep up the great culture.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at United Healthcare Insurance full-time for more than a year

Pros – Salary, benefits, ability to telecommute

Cons – below average benefits, weak leadership, lack of accountability, unclear commission structure

Advice to Senior Management – Multiple different groups would sell the identical product for which I was hired. I would suggest consolidating groups that are doing the same job function so as to eliminate confusion among peers, and strengthen sales procedure. I would also suggest hiring people based upon their superior qualifications, not their diversity.

No, I would not recommend this company to a friend

Former Employee – worked at United Healthcare Insurance full-time for more than 7 years

Pros – Telecommuting, People, Work, Opportunities, Stability

Cons – Politics, Dishonesty, Favoritism, Management, Pay

Advice to Senior Management – Make the internal posting process more transparent. While you may be able to post & interview for a position, your business leader can decline to release you and the entire process has been for nothing. I found myself struggling and fighting with management just to be released to advance my career.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at United Healthcare Insurance full-time for more than a year

Pros – The pay was decent and the supervisors were very supportive. They were encouraging when there were customer calls that were frustrating and would go to bat for you if you had a difficult issue to deal with.

Cons – There was not a lot of opportunity for advancement at the call center I worked in. They hired large groups of people at once and did group training so once you did have the experience and opportunity to apply for a higher position, there was a lot of competition for it. There were not openings for expert positions very often as people stayed in those positions long-term once they got them.