UnitedHealth Group Reviews

Updated 25 August 2014
Updated 25 August 2014
1,993 Reviews

2.9
1,993 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
790 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 231 reviews)

  • This company does strive for work/life balance with it's employees (in 121 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 79 reviews)

  • This company also does not offer their employees good health insurance (in 77 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Dysfunctional upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Research Analyst
    Former Employee - Senior Research Analyst

    I worked at UnitedHealth Group full-time

    Pros

    Most of the work is interesting

    Cons

    Although they pretend to be transparent and inclusive, upper management seems to be an exclusive club with little regard for staff satisfaction or retention. In their pursuit of short term profits, they make incompetent strategic decisions and have lost a lot of extremely talented staff to competitors.

    Advice to ManagementAdvice

    See above. Listen to your staff.

    Doesn't Recommend
    Disapproves of CEO
  2. 7 people found this helpful  

    About what you would expect. Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    Advancement opportunities are there if you properly politic, brown-nose, and drink the kool-aid (must live in MN tho). If you are in a high demand area and like your direct upline, it is bearable.

    Cons

    You truly are just a number. The benefits are not what you would expect, and the raises are minimal. Record revenues =/= decent raises to employees. They use any possible upcoming negative to cry "Austerity!" when it comes to pay increases. Human Capital may as well be named Human Chattel. Offshoring is rapidly increasing, layoffs are becoming routing, but the the culture is changing! (to a culture of fear).

    Advice to ManagementAdvice

    Stop changing the segment leadership so often. I am not sure what you think you gain from that. Stop wringing profits from the backs of your employees. Austerity should start from the top down.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 5 people found this helpful  

    Challenging, in a good way...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Cypress, CA (US)
    Former Employee - Senior Customer Service Representative in Cypress, CA (US)

    I worked at UnitedHealth Group full-time for more than a year

    Pros

    They kept training me to do more and more platforms and skills. Learning to help members more and more in very difficult areas.

    Cons

    If it took longer than 2 minutes to help them, you would get a Verbal or written warning for your time metrics going up. There is just no way to give quality help in 120 seconds. I took my chances and gave quality help and was fired for my time metrics. I helped people fix problems that employees trying to beat the 2 minute time criteria created and helped a great many people. (members were finally able to get Chemo meds) TOTALLY WORTH IT. At the end of the day it isn't how fast you work, it's how many lives you touch.

    Advice to ManagementAdvice

    Stop with the favoritism and time metrics and give some quality help, not fast help to the Members.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Job is ok. Management could use a good overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Hours are flexible. Able to work at your own pace

    Cons

    supervisors are cliquey and immature

    No opinion of CEO
  6. 2 people found this helpful  

    Raises and bonuses are okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Irvine, CA (US)
    Current Employee - Business Analyst in Irvine, CA (US)

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Many positions, good PTO and benefits are good

    Cons

    Hard to get a good raise when you transfer internally

  7.  

    Not for the timid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Investing in building a stronger culture. Values focused. Good training. Invests in development. Promotions availble for high performers. Definite focus on getting it right on service. In a variety of businesses, including services, and is all over the country. Opportunities are there in different locations; flexibility to work from home for many positions.

    Cons

    Hard work. Demanding. Compensation is in line with competition, but not at the top of the range.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Balance improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time for more than 10 years

    Pros

    The work life balance is the reason for me staying here. Different managers are more flexible/less flexible but overall they walk the walk on work/personal balance.

    Cons

    The workload is high and can be very stressful. It is always changing and pushing the envelope forcing employees to stay on their toes. There is no longer a quiet time of year.

    Advice to ManagementAdvice

    Cutting employees for the sake of he bottom line does not necessarily decrease cost as mistakes increase.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Not a bad place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Engineer  in  Indianapolis, IN (US)
    Current Employee - Process Engineer in Indianapolis, IN (US)

    I have been working at UnitedHealth Group full-time for more than a year

    Pros

    My boss was an awesome person, the team was also really great. The building was well maintained and it is easy to get along with anyone within the same team.
    It was a very flexible schedule which was awesome because you could come in as you pleased as long as you worked your 8hrs and took care of any calls you may had

    Cons

    The company itself didn't seem to think much of our department. We were most of our time worried as to what the next move was going to be in regards to our employment status

    Advice to ManagementAdvice

    There is no real incentive for workers to perform better. The carrot on this stick for the most part was processing the visas. It didn't work for most of us. I myself found it offensive.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Innovative company focused on the future of healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager  in  Minnetonka, MN (US)
    Current Employee - Business Manager in Minnetonka, MN (US)

    I have been working at UnitedHealth Group full-time for more than 10 years

    Pros

    Good work/life balance
    Ability to work from home
    Looking for new and innovative ways to deliver healthcare benefits
    Big focus on technology and the cloud

    Cons

    Frequent organizational changes
    Can be quite political
    Pay is average

    Advice to ManagementAdvice

    Be less political and stop with the constant reorganizations
    Better pay
    Less driven by accountants/finance

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group as an intern for more than a year

    Pros

    Professional, good environment, good benefits, good opportunity

    Cons

    no development, weird hiring process,boring

    Recommends
    Neutral Outlook
    Approves of CEO

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