Vitacost
1.7 of 5 40 reviews
www.vitacost.com Boca Raton, FL 500 to 999 Employees

Vitacost Reviews

Updated Mar 17, 2014

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1.7 40 reviews

                             

18% Approve of the CEO

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Jeffrey J. Horowitz

(28 ratings)

15% of employees recommend this company to a friend
40 Employee Reviews
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  • Culture & Values
         
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  • Senior Management
         
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  • Disapproves of CEO

3 people found this helpful  

Don't waste your time.

Marketing Manager (Former Employee)
Boca Raton, FL (US)

I worked at Vitacost full-time for less than a year

ProsCouldn't find any advantages besides quitting.

ConsLack of direction, ego management and lack of strategy. No solution for success in long term...losing money everyday and it will not stop until a new CEO is put in

Advice to Senior ManagementChange CEO stockholder!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Going down...unfortunately

Anonymous Employee (Current Employee)

I have been working at Vitacost

ProsThe checks clear the bank.

ConsEverything you are reading here is true unfortunately. It has a decent products, decent possibliities, but unfortunately, the leadership team can't make their minds up about profitability. Today's news says that the 3rd largest investor wants the company put up for sale. OMG, more drama here. I have to look now before it's tto late. Google, vitacost news and read for yourself. Also, our stock tanked big time and can't recover. There are so many competitors out there; it's amazing that this place even exists. And the IT group should all be replaced including the CIO who still can't seem to get things straight over on that side.

Advice to Senior ManagementSell and get out while you can. Best advice anybody will give you.

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3 people found this helpful  

I just quit today!

Anonymous Employee (Former Employee)

I worked at Vitacost

ProsCheck clears and there is parking.

ConsCompany is being urged to be put up for sale by 3rd largest investor. Disgusting excuse for a company. Horrible experience I wouldn't recommend to anybody anywhere regardless of how much you need employment. Nice people, but warped leadership, particularly all C level employees and IT. They are clueless how to properly develop software and deploy smoothly. Nothing but drama and bugs that can't be fixed in ancient technology.

Advice to Senior ManagementNone. They will soon be out of business or sold to a leading retailer.

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3 people found this helpful  

Unrewarding

Chief Departing Employee (Current Employee)
Boca Raton, FL (US)

I have been working at Vitacost full-time for more than 3 years

ProsIt's a pleasure to work with everyone in this organization who does not have "chief" in their title.

ConsWhat exactly does the chief merchandising officer who makes $300,000 do aside from ask rhetorical, confusing questions?

Advice to Senior ManagementYou probably should replace everyone with a "C" in front of their title, including yourself, and especially the "chief human resources officer" that no one goes to because she's a terrible person with a terrible attitude.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Rewarding

Anonymous Employee (Current Employee)

I have been working at Vitacost

ProsExposed to a lot of different learning experiences

ConsAll cubicles have been taken down. If you are someone that likes a semi-quiet environment to focus, this may prove to be challenging.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Very much well rounded

Office Assistant/Warehouse Associate (Former Employee)
Las Vegas, NV (US)

I worked at Vitacost full-time for more than a year

ProsTo have been able to do try something different

ConsNot being able to leave at a decent time

Advice to Senior ManagementTo communicate with the associates better

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5 people found this helpful  

This was a dissapointing experience

Anonymous Employee (Current Employee)

I have been working at Vitacost full-time

ProsThe product line and philosophy of health and wellness is something I whole heartedly believe in and practice. This is the reason I chose to accept the offer of employment. There are many friendly, smart and helpful people in the company. The dress code is casual as you want and there are some unexpected free foods/snacks/products periodically; but not often.

ConsThis is hard but I will be pointed and straightforward. I am a person who rarely complains, whines, etc., so I won't; I will simply point out my honest cons.

My manager was suddenly let go this year. He was a good manager like most and the reason given was that his position was being eliminated. How true it was; I can't really say as I wish to remain anonymous. There are clicks and social groups here that seem to push people out of the company. Yes, they exist in all companies, but this is pervasive and negative talk/backstabbing comes from leadership all the way down, so that should tell you something about the genuiness of the people.

The company has seemed to have a negative outlook on certain groups. "It's marketing", or "It's IT's issue". This sort of blame game does nothing to resolve issues and creates an internal environment that makes people truly want to leave and not want to come in. The behind the scenes meetings of my group blames this or that group, we do little to resolve and then we leave the conference room without resolution. Not a very productive work environment. I could do a better job at mediating, but I am afraid to say anything in fear of revenge or firing.

The CEO is an old veteran of the business and is effective AT TIMES. A lot of the time, he walks around and is sarcastic when referring to other individuals or peers. He even talks bad about people I work with. Why? This is not professional and does little to HELP which is what he should try to be doing. This is a public company and should conduct itself in this manner.

Firings, quits, attrition, whatever we choose to call it has been rampant during 2013. I am not sure why and am quiet, do my job and hope I am not the next person called into a surprise meeting in the AM or PM to let me know that "your job has been "eliminated" only to find that I've been replaced with a less expensive and younger version of me.

I hope I've been candid and you can see there are issues.

Advice to Senior ManagementBe fair and square to everybody no matter what their title is. Stop the negatvie talk, degrading and sarcasm within the company. Get advice on how to turn a profit so resolve our issues.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Expect the Unexpected

CUSTOMER SERVICE/ORDER ENTRY (Former Employee)
Lexington, NC (US)

I worked at Vitacost full-time for less than a year

ProsGreat Co-workers , Friendly environment on the Employee Level

ConsHired for Customer Service trained for Order Entry was released after 90days. No performance issues. Beware for the pilot programs that get squashed and you go with it.

Advice to Senior ManagementCOMMUNICATE, COMMUNICATE, COMMUNICATE ! Hire and Train employees as to what
you advertise you are looking for instead of using them for test that fail.

No, I would not recommend this company to a friend

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3 people found this helpful  

One odious experience

Anonymous Employee (Former Employee)

I worked at Vitacost full-time for more than 5 years

ProsI enjoyed making friends with the smart people in the organization. There are smart people here. That's really the only pro. I worked with many smart marketing people there; many of whom have left or been asked to leave.

ConsThe cons outweighed the pros by a long shot. As many of the reviews here recounted, the experience was something ridiculous at best. The day to day events are out of Abbot and Costello or the 3 stooges.

The C levels are all gone except the CEO. CIO and CMO both replaced in 2011, 2nd CIO replaced in 2012, COO gone in 2013. The CMO resigned and VP of marketing left in 2013 as well. The stability is unbelievably poor and this has to do with senior leadership and the CEO and the lack of general understanding in the e-commerce space. Strategic leadership is what the company needs. I am not sure why the board does not evaluate what's going on in their ship and do something about it. I recently resigned and am now at a much better company with full benefits, respect and a future.

Advice to Senior ManagementConsider selling the entity and get out. Too many people are suffering and if you can't turn a profit in many years, it's time to revaluate your strategy and perhaps get some intervention.

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  • Disapproves of CEO

3 people found this helpful  

Overworked and underpaid

Anonymous Employee (Former Employee)

I worked at Vitacost full-time for less than a year

ProsSome exciting projects I worked on but my team never got any praises from anyone even though it was pulling in a major revenue stream into the organization.

ConsAll employees are over-worked but they dont want you to log the 60 hours you worked. They want to you to log it as 40 hours- why? If the employees brought a class action suit against this company they would win because this organization is in violation of labor laws. IT and the BI team are clueless, They all still work there. Most talented people I have known have left. They have a wall of shame when projects miss the tight deadlines. Really? Is this how you motivate your employees. Such ways point to a very inexperienced leadership. I used to get free stuff every month but most of the food products were stale. The food we were served every Friday was high calorie and this is a health retailer. They just dont get it.

Advice to Senior ManagementWell if managment was reading the reviews against Vitacost, they would do something There are bad reviews out there from customers and all issues with customers are happening because IT is clueless. The whole IT department needs to be fired or outsourced. They are one of the major reasons this organization is in bad shape.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Vitacost reviews and ratings - including employee satisfaction and approval ratings for Vitacost CEO Jeffrey J. Horowitz. All 40 reviews are posted anonymously by Vitacost employees.