W.W. Grainger Reviews

Updated 23 October 2014
Updated 23 October 2014
561 Reviews
3.5
561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
369 Ratings

Review Highlights

Pros
  • The profit sharing is very generous and it is a good reason to stay with the company (in 134 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 33 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 19 reviews)

  • Middle and upper management was very disappointing (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Tons of pain, very little gain!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Public Sector Account Manager
    Current Employee - Public Sector Account Manager

    I have been working at W.W. Grainger full-time (more than 3 years)

    Pros

    Profit sharing (if you can make it to 5 years), decent PTO, good benefits

    Cons

    Horrible Work life balance, too many processes, constant change of initiatives and strategies, to get promoted you have to go through a corporate dance (lobby to get on someone's bench, work on your "P.I.E" Performance, image and exposure), no accountability from internal partners

    Advice to ManagementAdvice

    Stop putting so much on the account managers, they are responsible for selling now admin, entering data in apps, etc. Analyze a strategy before you roll it out and require an AM to jump through hoops to achieve it.

    REWARD your Government AMs with better incentives (as you do Commercial and Healthcare), but note that the Gov space is different than Commercial and it's unrealistic to demand the same goals.

    Give the Customer Service teams incentives as it would push them to excel and not just to do the bare minimum

    Doesn't Recommend
    Approves of CEO
  2.  

    Not what is used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at W.W. Grainger full-time (more than 3 years)

    Pros

    Making own schedule, great people below management, insurance, PST

    Cons

    Micro management, no autonomy, cant move within the company although they stress you have a plan in place, management doesn't follow through, people get targeted and made feel uncomfortable enough to quit. Too much "in crowd" going on either you drink the Kool-Aid or you're out of the group

    Advice to ManagementAdvice

    Follow through on things that need to be done in order to keep good talent

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Beautiful location (headquarters in Lake Forest) but it can get pretty ugly inside for minorities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Forest Lake, IL (US)
    Former Employee - Account Manager in Forest Lake, IL (US)

    I worked at W.W. Grainger full-time (more than 3 years)

    Pros

    Wide range of experience and access to many different types of business professionals. In this atmosphere it is easy to attain additional skill sets.

    Cons

    African American and Latinos are patronized in many of the corporate departments. You will either be given very little work and told at review time that you should have done more, or the other extreme. You will be given more work than 2 people can complete in the allotted time and you will be reprimanded even though you put in 20 hours overtime each week for the last 4 weeks to complete the project. You hit your target date but WHAT TOOK YOU SO LONG! Very condescending! Just keep your head up, smile and do your best and for most that will work unless you are black or brown.

    Advice to ManagementAdvice

    Stop lying to your staff! The truth is always in order. Don't be unethical and layoff a worker you just found out has cancer so that you don't have to give them disability! I judge the company by the people that they put in roles to govern others. In my book you guys really missed the mark One day I am up for a promotion and discuss with my higher up and I confide that I am going through Chemo and 2 weeks later I am laid off. Fix your people skills!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Grainger is a great company that treats employees more than fairly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at W.W. Grainger full-time (more than 10 years)

    Pros

    Great PST. Opportunities to advance

    Cons

    Travel or Relocation needed to advance.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reporting Analyst in Fort Worth, TX (US)
    Current Employee - Reporting Analyst in Fort Worth, TX (US)

    I have been working at W.W. Grainger full-time (more than 8 years)

    Pros

    Healthy, supportive workplace. Leaders really value their employees. Great benefits package and competitive pay.

    Cons

    Promotions are usually based on soft skills (leadership) so simply being effective as your role will not get you promoted by itself.

    Advice to ManagementAdvice

    Value 'hard skills' and individual contribution beyond just a person's job title. Too often I see great employees in the same pay grade as mediocre employees. I would like to see a difference in pay scale, not simply a difference in raises. An exemplary employee who has been with the company for 2-3 years should not be paid less than a poor performing employee who has been with Grainger for 10 years.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Micro managed. Only make base pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Account Manager in San Francisco, CA (US)
    Former Employee - Commercial Account Manager in San Francisco, CA (US)

    I worked at W.W. Grainger full-time (more than 10 years)

    Pros

    Profit sharing and leader in industry.

    Cons

    Micro managed and treated poorly and can be abusive. Still have old customers calling me on mobile phone.

    Advice to ManagementAdvice

    Treat Account Managers as human beings.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Excellent development opportunities. Excellent income potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger full-time (more than 10 years)

    Pros

    Great people, great leadership who truly care about helping the customer. There were many initiatives and programs that seemed to have successful implementations and resulted in overall growth.

    Cons

    Very little to say about Grainger in this section. It did sometimes feel as if the big ship took a while to adapt to industry needs and demands.

    Advice to ManagementAdvice

    I feel that management should continue to stay ahead of industry needs and demands and look to continue to develop their talent from within.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger as an intern

    Pros

    Good individual development opportunities. Well-planned internship structure. Very good accommodation for interns. Many intern activities to help form a community. Lunch & Learns with senior leaderships are very beneficial

    Cons

    Company pace is slightly slow. Other than that, there is not much to complain about.

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    Clueless Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Lake Forest, IL (US)
    Current Employee - Business Systems Analyst in Lake Forest, IL (US)

    I have been working at W.W. Grainger full-time (more than 10 years)

    Pros

    Lot or old timers in IT who know the business in and out.
    Friendly environment.
    Flexible schedule
    Great Work life balance and benefits

    Cons

    Present situation is chaotic at best.
    Clueless upper management
    No value for seasoned employees.
    NEW management too busy laying older employees at any expense and hiring expensive contractors.

    Advice to ManagementAdvice

    Get your act together or get out. You have failed us through out this year.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Well Rewarding - Yet watch out for Career Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Chicago, IL (US)
    Former Employee - Senior Manager in Chicago, IL (US)

    I worked at W.W. Grainger full-time (more than 8 years)

    Pros

    Good Compensation Package.
    Challenging assignments & good responsibility/empowerment
    Tends to stay on the Cutting Edge of Technology - drives interesting work.
    Adequate time off upto 8 weeks depending on years of service ( starts at 3 weeks)

    Cons

    Career Planning. Growth and promotions take too long.
    Grooming for positions is lacking, practices need to improve significantly
    Need to be in the "inner circles" to get promoted
    Recent leadership changes in IT causing significant turmoil and departures

    Advice to ManagementAdvice

    Stabilize IT. Improve Career Growth Practices.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

W.W. Grainger Photos

Outside a W.W. Grainger branch, this one located at 2915 Boardwalk Ann Arbor Michigan 48104-6765 (Photo attributed to Dwight Burdette - licensed under the CCL Attribution-ShareAlike 3.0)
Grainger Atrium
Grainger Industrial Supply (Photo thanks to Flickr user rbieber, available under by-nc-nd v2.0)

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