Williams-Sonoma

www.williams-sonomainc.com
Employer Engaged

Williams-Sonoma Reviews

Updated 5 March 2015
Updated 5 March 2015
707 Reviews
2.8
707 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
302 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 87 reviews)

  • Work life balance - is great as long as you get what you need done (in 26 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 31 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Sydney
    Current Employee - General Manager in Sydney

    I have been working at Williams-Sonoma full-time (less than a year)

    Pros

    Allows autonomy, financially secure, well paying

    Cons

    not as flexible and open minded as they should be

    Advice to ManagementAdvice

    open up to new ideas in new countries

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Pottery Barn Kids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    Love the product and the discount, fun employee contests/incentives, great customer relations(long lasting)

    Cons

    No room for internal promotions/ they consistently hire from outside the company even after you have completed all/any training courses, no payroll( cut hours constantly) then you are micro managed on why you didn't do the sales, then meanwhile given outrageous visual expectations(drilling, painting, move fixtures back to the same direction has previous direction) to get done in between customers. The customers continually are allowed to recycle their worn merchandise that they have used that's 2-3 yrs old and if we say no, they complain and we get in trouble, even if you are sticking to the return policy. Low pay rate compared to other high end retailers.

    Advice to ManagementAdvice

    More recognition and less calling out what we need to improve on, poor upper (GM, DM) management, a lot of inner politics and favoritism.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    It's good for a large company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Employee in San Francisco, CA (US)
    Former Employee - IT Employee in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (more than 5 years)

    Pros

    The discount
    Pretty stress-free
    Amazingly stays pretty current on technology

    Cons

    Slow
    The quality of some of the tech staff is below-average

    Advice to ManagementAdvice

    None, just sell those goods

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Decent pay and benefits just an expensive place to be

    Cons

    too many people in charge and wanting to think they are in charge.

    Advice to ManagementAdvice

    Be more thoughtful in your approach to the business overall and eliminate the clans that rule. there are good people there but they aren't given the chance to help.

  6. 1 person found this helpful  

    Great company and stores but corporate has too many unrealistic goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Williams-Sonoma

    Pros

    Manager is amazing, pay and insurance is really good. Management team works hard but few part timers work as hard as they should.

    Cons

    You are expected to meet goals that are not realistic due to payroll cuts and other tasks that take too long to accomplish with too few people to help customers.

    Advice to ManagementAdvice

    We either need more payroll to have more associates on the floor or less required tasks and in depth floor set changes.

    Recommends
    Neutral Outlook
  7.  

    West Elm Sale Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    A highly inspired position. I was surrounded by other creatives like myself with sales backgrounds as well as creative eyes. Had the opportunity to work and meet with a wide range of personalities.

    Cons

    Hours are inconsistent. One week you have 35 the next you have 4, and the pay is less than desirable. Because of this fact, employee turnover is like nothing I have ever experienced.

    Advice to ManagementAdvice

    Appreciate the valuable employees you do have, give them the priority and a bit of incentive to stay put, i.e. consistent hours and better pay.

  8.  

    It's a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Merchandise Processor in Brisbane, CA (US)
    Current Employee - Warehouse Merchandise Processor in Brisbane, CA (US)

    I have been working at Williams-Sonoma

    Pros

    Great people and nice perks.

    Cons

    The point system is a big mistake

    Advice to ManagementAdvice

    Get rid of the point system

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Assistant Store Manager, Visual Merchandising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Pros

    401k, sick time, benefits, discount, location

    Cons

    holidays, compensation, technology, dated,

    Recommends
  10. 1 person found this helpful  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Williams-Sonoma full-time

    Pros

    Great discount. Co-workers that become your friends. Good quality of products.

    Cons

    Driven to make numbers all the time. Never really a day off if you are in management, be ready to work if there is an issue.

    Advice to ManagementAdvice

    Support the people that give you so much of their time and talents.

  11.  

    Overworked and underpaid, but good discounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV (US)
    Former Employee - Customer Service Representative in Las Vegas, NV (US)

    I worked at Williams-Sonoma

    Pros

    They are flexible with customers and strive to achieve ultimate satisfaction.

    Cons

    They customers can be rude and it is not worth the pay.

    Recommends
    Neutral Outlook
    No opinion of CEO

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