Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated 23 October 2014
Updated 23 October 2014
636 Reviews
2.7
636 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
271 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 84 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 55 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Las Vegas, NV (US)
    Former Employee - Customer Service Associate in Las Vegas, NV (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Benefits good, you are like your own supervisor, people are friendly and you choose your own schedule

    Cons

    your a number not a name, strict attendance rules however understandable,

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The people are great, the pay is ok, the benefits are great. The IT department however is cumbersome to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager III in San Francisco, CA (US)
    Former Employee - Project Manager III in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Benefits, people, discount, sample sale

    Cons

    IT Department supports production and Projects, and the focus is on production because this is a retail company. The project work is shoddy, and there is not much of a level of satisfaction, as the scope changes rapidly, and projects often do not complete in time due to resource issues.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Good merchandise; easy to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Houston, TX (US)
    Current Employee - Seasonal Sales Associate in Houston, TX (US)

    I have been working at Williams-Sonoma part-time (more than 3 years)

    Pros

    Friendly associates; high quality products.

    Cons

    No benefits for part-time employees. Low tech computers.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Do everything by yourself and expect nothing new

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Nice location and good exposure to retail

    Cons

    There were less politics before but as the company is growing we see more politics and less work

  6.  

    Fun and generous company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator in Akron, OH (US)
    Former Employee - Coordinator in Akron, OH (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Pay, culture, leadership, perks, discounts, rewards for contests, work life balance, bonuses, fun environment, training, scheduling, diversity, atmosphere, overall a great place to work!!!

    Cons

    High end prices mean High end customers who tend to be more picky. For instance, we would have customers who obviously misused a piece of cookware that they bought 10+ years ago and expect replacement.

    Advice to ManagementAdvice

    Dont have employees shop for food off the clock, that is my only concern

    Recommends
    Approves of CEO
  7.  

    It was decent.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    Some opportunity for advancement. If you do what you are asked to do, you have good job security.

    Cons

    The higher ups do not really care about what the associates do, or give you any leeway. You must complete the task, or be replaced.

  8.  

    It's only about the C-Suite and Shareholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Williams-Sonoma full-time (more than an year)

    Pros

    Fast-paced, good product, was once a great company however has changed its philosophy over the past 3 to 5 years.
    Decent discount so that you're enticed to give back the money you've earned. Also for exempt employees the benefit package is comparable to other large organizations.

    Cons

    Extremely high staff turnover, very poor customer service/experience standards, constantly cutting payroll disregarding the customer experience entirely-company only cares about the shareholders and executive bonuses. The majority of staff are miserable unfortunately.

    Advice to ManagementAdvice

    Re-read the founder's rules.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Supply Chain Network Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Network Analyst in Memphis, TN (US)
    Former Employee - Supply Chain Network Analyst in Memphis, TN (US)

    I worked at Williams-Sonoma full-time (less than an year)

    Pros

    Very good industry (supply chain) and position to be at - with much growth (domestically and internationally). Lots of chances to make a presence and create/leave a mark of your own. Overall is a great company but if you can get past the Cons, it may not be a bad idea.

    Cons

    Managers is very very bad, particularly the supply chain network expansion. It is a culture of the slaves (talk/ask/must do what ever they want). And that particular team is very non-team oriented. There are lots of opportunity for growth but why have a good opportunity for the type of work and work miserable? Is a question that only you can answer but I personally would not recommend it. Leadership is very much always in a discussion/fight (transportation and supply chain/network dept) - they do not like each other.

    Advice to ManagementAdvice

    Quite frankly - I would advise to find something that makes them happy and not make others life miserable , b/c at the moment it is obvious they are not well aligned for success. Be more open minded and not bring back the slavery (that was a thing of the past, let it go and treat people fairly). These are particular folks, not everyone so pay close attention when interviewing and ask lots of questions.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Nice people, work/life balance, leadership varies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time (more than 3 years)

    Pros

    Low politics between teams who focus on getting the work done, big company feel where there's good work/ life balance, great discount across suite of brands (includes Pottery Barn and West Elm)

    Cons

    Some units at leadership level are increasingly political, micromanagement of finances, cheap (no funds for trainings, celebrations), below market salaries and/or abyssmal bonuses, teams foster relationships amongst themselves but leadership doesn't have a people-focus to decision making

    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Great product and benefits, direction of company sometimes off track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Austin, TX (US)
    Former Employee - Assistant Store Manager in Austin, TX (US)

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Great discount, 40% off at all brands
    Great co-workers at my store
    Great benefits when I was a full-time employee
    A good part-time job during the holidays, or year-round if your store has the hours.

    Cons

    At the end, company strategy had changed, seemed to shift to a bigger focus on metrics and gathering emails and a smaller focus on providing an amazing customer experience, which is one of the things I loved about the company in the beginning. Also, unrealistic demands on store staff as far as how much could be done in the time budgeted.

    Advice to ManagementAdvice

    Remember to focus on the customers first, one of our unique features is a store staff that has stories to share and good advice to give, as well as creating a great environment. Pushing credit cards and email capture in this luxury environment is not welcoming to customers.

    Recommends
    Negative Outlook
    Disapproves of CEO

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